When there are no available extensions in an incoming call distribution group, the group members can
receive the Call Waiting tone. To use this feature:
•
Select the Group Call Waiting mode through system programming. This determines the distribution
method for waiting calls.
•
Member extensions must assign the Call Waiting mode individually, or they will not be notified. (
®
[How the Group Call Waiting Feature Activates]
Group Call
Waiting Mode
Distribution
All
Group Call
Distribution Method
UCD
Priority Hunting
Ring
UCD/Priority Hunting/
Ring
Programming Conditions
Capable
Telephone
PT/PS with idle
ICD Group button
Any telephone
Group Call Waiting
Distribution Method
UCD
Priority Hunting
Not available*
Ring
Result
* Incoming calls enter the queue immediately. Member extensions do not receive the Call Waiting tone.
[Example]
Group Call Waiting mode: All
Group call distribution method
for idle extensions: UCD
All extensions hear the Call
Waiting tone (Ring).
•
•
[ICD Group Button for Group Call Waiting]
The way that the Group Call Waiting feature works depends on the Group Call Waiting Distribution method
as follows:
a.
Ring:
The Group Call Waiting feature activates for all busy member extensions (even when the
extensions do not have ICD Group buttons) simultaneously for only one incoming call—additional calls
will wait in a queue.
b.
UCD/Priority Hunting:
The Group Call Waiting feature activates on an idle ICD Group button located
on busy member extensions in a certain order. (This order depends on the type: UCD or Priority
Hunting.) Calls will arrive at idle buttons until all ICD Group buttons are occupied—additional calls will
wait in a queue.
Feature Guide
55
2.2.2 Incoming Call Distribution Group Features
Summary of Contents for KX-NS500
Page 14: ...14 Feature Guide Table of Contents...
Page 15: ...Section 1 For Your Safety Feature Guide 15...
Page 18: ...18 Feature Guide 1 1 1 For Your Safety...
Page 19: ...Section 2 Call Handling Features Feature Guide 19...
Page 57: ...632 Maximum Number of Agents Feature Guide 57 2 2 2 Incoming Call Distribution Group Features...
Page 107: ...User Manual References 1 2 1 Basic Calling Feature Guide 107 2 5 4 Trunk Call Features...
Page 193: ...User Manual References 1 4 2 Holding a Call Feature Guide 193 2 13 1 Call Hold...
Page 324: ...324 Feature Guide 2 30 2 Outgoing Message OGM...
Page 325: ...Section 3 Unified Messaging System Feature Guide 325...
Page 375: ...Section 4 Network Features Feature Guide 375...
Page 464: ...464 Feature Guide 4 3 6 Network ICD Group...
Page 465: ...Section 5 System Configuration and Administration Features Feature Guide 465...
Page 560: ...560 Feature Guide 5 6 7 PING Confirmation...
Page 561: ...Section 6 Appendix Feature Guide 561...
Page 578: ...578 Feature Guide 6 5 2 PFMPR Software File Version 004 2xxxx...
Page 579: ...Feature Guide 579 Notes...