Panasonic KX-NS500, Features Manual

Page: 295 / 580

2.26 Computer Telephony Integration (CTI) Features
2.26.1 Computer Telephony Integration (CTI)
Description
The PBX supports a CTI interface using the LAN port of the mother board. The CTI interface allows extension
users to make or receive calls with advanced features:
–
Extension users can make calls easily from a phone book in their PC.
–
When an extension user receives an incoming call, detailed caller information can be displayed on the PC
automatically.
A PC and CTI server application software, such as Panasonic Communication Assistant (CA), are required to
use CTI features. The PC running the application monitors the status of the PBX and controls the PBX via the
CTI Server.
CTI Server
PC PC
LAN
LAN
PBX
Mother
Board
Conditions
•
CTI application software must be installed on the connected PC. In addition, KX-NSF101 (Activation Key
for CTI interface) is required to use CTI applications other than CA.
•
CTI support for SIP extensions is available only for KX-UT series SIP phones.
•
Application Programming Interface (API)/Protocol
Type API/Protocol
Third Party Call Control
•
ECMA CSTA Phase 3
•
TAPI 2.1
•
Only one CTI server can connect to the PBX at a time.
•
For details about specific CTI features, refer to the manual for your CTI application software.
•
When using a Panasonic TSP, refer to "Before Installing" in the KX-series TSP Installation Manual.
Installation Manual References
4.10 Connection of Peripherals
Feature Guide 295
2.26.1 Computer Telephony Integration (CTI)