Panasonic KX-NS500, Features Manual

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Item Description
Total The total waiting time of cancelled calls for the target ICD group.
(HH:MM:SS)
Average The average waiting time of cancelled calls for the target ICD group.
(HH:MM:SS)
Max. The longest waiting time of cancelled calls for the target ICD group.
(HH:MM:SS)
Max. Waiting Calls The maximum number of calls waiting in the queue of the target ICD
group.
Agent
Item Description
Total Answer
Total Answer The number of calls that the target agent answers.
Talk Time
Total The total talking time for the target agent. (HH:MM:SS)
Average The average talking time for the target agent. (HH:MM:SS)
Max. The longest talking time for the target agent. (HH:MM:SS)
Login Time The total login time for the target agent. (HH:MM:SS)
Not-ready Time The total not ready time for the target agent. (HH:MM:SS)
Wrap-up Time The total wrap-up time for the target agent. (HH:MM:SS)
Call
Item Description
ACD Report - Call Report
Start Date The start date of the call.
Start Time The start time of the call. (HH:MM:SS)
End Date The end date of the call.
End Time The end time of the call. (HH:MM:SS)
Result The processing result. (Answered/Abandoned/Overflowed/
Unanswered)
ICDG The incoming ICD Group number.
Incoming Agent The extension number of the agent that received the call.
(Displayed only when the ICD group distribution method is set to
Uniform Call Distribution or Priority Hunting.)
Answering Agent The answering member. (Extension Name/Extension Number)
Talk Time The talking time. (HH:MM:SS)
Wait Time The waiting time. (HH:MM:SS)
76 Feature Guide
2.2.2 Incoming Call Distribution Group Features