Panasonic KX-NS500, Features Manual

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A call is redirected to a preprogrammed destination when it cannot be answered or queued ( Intercept
Routing—Overflow in an Incoming Call Distribution Group ). It is also possible to send a busy tone
( Busy on Busy ) or disconnect the line.
5.
Incoming Call Distribution Group Controlling Feature
Feature Description & Reference
Log-in/Log-out Member extensions can join the group to handle
calls (Log-in) or leave the group for a break
(Log-out).
They can leave the group temporarily when they
are away from their desks, to prevent calls being
sent to their extensions.
®
2.2.2.8 Log-in/Log-out
Supervisory Feature Incoming Call Queue
Monitor The supervisor extension can monitor various
information about the incoming calls for each
incoming call distribution group on his display.
®
2.2.2.9 Supervisory Feature
Log-in/Log-out
Monitor and Remote
Control Monitor: The supervisor extension can monitor
the log-in/log-out status of the group members.
Remote Control: The supervisor extension can
change the status of the members.
®
2.2.2.9 Supervisory Feature
Conditions
•
One extension can belong to multiple incoming call distribution groups.
•
ICD Group button
An Incoming Call Distribution (ICD) Group button can be assigned on a flexible button for each incoming
call distribution group. It receives the incoming calls to the group.
One extension can have more than one ICD Group button of the same or different incoming call distribution
groups (
Multiple ICD Group ). If all ICD Group buttons in the same incoming call distribution group are
occupied, the next incoming call will be held in a queue or will overflow. If the ICD Group button is not
assigned, incoming calls will arrive at the INTERCOM, CO or PDN button.
The mode of ICD Group buttons can be selected through system programming, as follows:
–
Standard Mode (Group DN Button Mode)
An extension can have an ICD Group button for an incoming call distribution group that the extension
does not belong to through system programming. However, the ICD Group button will not receive calls
to that group.
–
Enhanced Phantom Button Mode
An extension can join an ICD Group just by creating a button for that group, even if the extension was
not previously registered as a member. When the button is created, the extension will be automatically
registered in the lowest-numbered available member slot for the group. Calls to the group can be
received at the extension with no further programming. If no member slots are available for that group,
the button cannot be created and an alarm tone will be heard.
When creating an ICD Group button in this mode, the user can also specify the delayed ringing settings.
If an extension user deletes the last ICD Group button at his extension for a certain group, he will also
be deregistered as a member from that group.
•
Group FWD
52 Feature Guide
2.2.2 Incoming Call Distribution Group Features