PC Programming Manual References
20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—
User Manual References
Subscriber Operation
Assigning Your Covering Extension
3.2.1.15 Custom Service
Description
The following Custom Service types are available:
•
Menu & Transfer
Allow callers to perform specific functions by pressing dial buttons on their telephones while listening to
voice guidance (Custom Service Messages). Callers can be guided to an extension, mailbox, outside
destinations (including mobile phones), operator, fax machine, other Custom Services etc., without the
assistance of an operator.
•
Date Control
Allow a different operation to be assigned for up to 5 time periods defined by date. The caller makes no
selection and no menu is announced.
•
Time Control
Allow a different operation to be assigned for up to 5 time periods defined by time of day. The caller makes
no selection and no menu is announced.
•
Day Control
Allow a different operation to be assigned for up to 5 time periods defined by day of the week. The caller
makes no selection and no menu is announced.
•
Password
Require that callers enter a password. Each password is assigned an operation. If a password is entered
correctly, the caller is handled by the password’s preprogrammed operation.
Custom Service Messages ("Press 1 for Sales, press 2 for Service…", etc.) can be recorded by the System
Administrator or the Message Manager, and can be recorded in multiple languages if needed. In total, a
maximum of 200 Custom Services can be created.
Calls can be handled by Custom Service by:
•
Setting the Incoming Call Service of a trunk or port to "Custom Service Menu" and specifying a Custom
Service number.
®
22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group—
and Break Mode - Incoming Call Service
•
Setting the call service of a Holiday to "Custom Service Menu" and specifying a Custom Service number.
®
23.4 UM Configuration—[4-4] Service Settings—Holiday Table—
•
Using Custom Service or Personal Custom Service. A Custom Service can be assigned to one of the
available options provided by another Custom Service or Personal Custom Service. After pressing the
appropriate dial key, the caller is sent to assign Custom Service.
Custom Services can be created and edited using the Custom Service Builder utility of Web Maintenance
Console.
PC Programming Manual References
7.5.3 Utility—Report—UM View Reports
23.3 UM Configuration—[4-3] Service Settings—Custom Service
Feature Guide
339
3.2.1 System Features
Summary of Contents for KX-NS500
Page 14: ...14 Feature Guide Table of Contents...
Page 15: ...Section 1 For Your Safety Feature Guide 15...
Page 18: ...18 Feature Guide 1 1 1 For Your Safety...
Page 19: ...Section 2 Call Handling Features Feature Guide 19...
Page 57: ...632 Maximum Number of Agents Feature Guide 57 2 2 2 Incoming Call Distribution Group Features...
Page 107: ...User Manual References 1 2 1 Basic Calling Feature Guide 107 2 5 4 Trunk Call Features...
Page 193: ...User Manual References 1 4 2 Holding a Call Feature Guide 193 2 13 1 Call Hold...
Page 324: ...324 Feature Guide 2 30 2 Outgoing Message OGM...
Page 325: ...Section 3 Unified Messaging System Feature Guide 325...
Page 375: ...Section 4 Network Features Feature Guide 375...
Page 464: ...464 Feature Guide 4 3 6 Network ICD Group...
Page 465: ...Section 5 System Configuration and Administration Features Feature Guide 465...
Page 560: ...560 Feature Guide 5 6 7 PING Confirmation...
Page 561: ...Section 6 Appendix Feature Guide 561...
Page 578: ...578 Feature Guide 6 5 2 PFMPR Software File Version 004 2xxxx...
Page 579: ...Feature Guide 579 Notes...