5.1.5 Operator Features
Description
Any extension or Incoming Call Distribution (ICD) group can be designated as an operator.
This PBX supports the following types of operators:
Type
Description
PBX operator
An extension or incoming call distribution group can be assigned as a
PBX operator for each time mode (day/lunch/break/night).
Tenant operator
An extension or incoming call distribution group can be assigned as a
tenant operator. The tenant operator may be the extension or incoming
call distribution group of another tenant.
[Example]
Extension 110 in tenant 1 is the tenant operator of tenant 3.
Operator Call:
An extension user can call an operator by dialling the preprogrammed Operator Call feature number. The
destination of the Operator Call depends on the following:
–
If the Tenant Service is not in use:
The call is directed to the PBX operator according to the corresponding time mode.
–
If the Tenant Service is in use:
The call is directed to the extension’s tenant operator. If a tenant operator is not assigned, the call is directed
to the PBX operator. In this case, the current time mode of the extension’s tenant is used to determine the
PBX operator that the call is directed to.
If neither a tenant operator nor a PBX operator is assigned, the caller will hear a reorder tone.
Conditions
•
A single extension or incoming call distribution group can be assigned as both a tenant operator and the
PBX operator.
•
Tenant operators can be assigned individually for multiple tenants.
PC Programming Manual References
10.2 PBX Configuration—[2-2] System—Operator & BGM—
PBX Operator—Day, Lunch, Break, Night
14.6 PBX Configuration—[6-6] Feature—Tenant—
PT Programming Manual References
Feature Guide References
5.1.3 Tenant Service
6.1 Capacity of System Resources
User Manual References
1.2.1 Basic Calling
1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
Feature Guide
481
5.1.5 Operator Features
Summary of Contents for KX-NS500
Page 14: ...14 Feature Guide Table of Contents...
Page 15: ...Section 1 For Your Safety Feature Guide 15...
Page 18: ...18 Feature Guide 1 1 1 For Your Safety...
Page 19: ...Section 2 Call Handling Features Feature Guide 19...
Page 57: ...632 Maximum Number of Agents Feature Guide 57 2 2 2 Incoming Call Distribution Group Features...
Page 107: ...User Manual References 1 2 1 Basic Calling Feature Guide 107 2 5 4 Trunk Call Features...
Page 193: ...User Manual References 1 4 2 Holding a Call Feature Guide 193 2 13 1 Call Hold...
Page 324: ...324 Feature Guide 2 30 2 Outgoing Message OGM...
Page 325: ...Section 3 Unified Messaging System Feature Guide 325...
Page 375: ...Section 4 Network Features Feature Guide 375...
Page 464: ...464 Feature Guide 4 3 6 Network ICD Group...
Page 465: ...Section 5 System Configuration and Administration Features Feature Guide 465...
Page 560: ...560 Feature Guide 5 6 7 PING Confirmation...
Page 561: ...Section 6 Appendix Feature Guide 561...
Page 578: ...578 Feature Guide 6 5 2 PFMPR Software File Version 004 2xxxx...
Page 579: ...Feature Guide 579 Notes...