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2.1.3.3 Call Waiting
Description
Used to inform a busy extension that another incoming call is waiting. The busy extension user can answer
the second call by disconnecting the current call or placing it on hold. This feature is also known as Busy Station
Signalling (BSS).
The following notification method can be assigned for each extension depending on the call waiting and the
telephone type:
a.
Call Waiting Tone:
Tone from the handset or built-in speaker
b.
OHCA:
Voice from the built-in speaker
c.
Whisper OHCA:
Voice from the handset
d.
Off:
No notification.
Call Type
Notification Method
DPT
IP-PT
Other Telephone
Intercom Call
Call Waiting tone/OHCA/
Whisper OHCA/Off
Call Waiting tone/
Whisper OHCA/Off
Call Waiting tone/Off
Call Waiting tone/Off
*1
Including a doorphone call, call via an incoming call distribution group, and a trunk call transferred from another extension.
Conditions
•
Automatic Call Waiting
Through system programming, it is possible to select whether a call waiting tone is automatically sent to
the extension when receiving trunk calls, doorphone calls, external sensor calls and hold-recall calls.
Through system programming, it is also possible to select whether extensions will receive Automatic Call
Waiting from intercom calls.
•
Call Waiting for an extension in a UM group or in a VM group (DTMF/DPT) is not available.
•
Data Line Security
Setting Data Line Security cancels the Call Waiting setting. (
®
•
Call Waiting Tone
A PT user can hear different Call Waiting tones for trunk call and intercom call if "
Tone 2
" has been selected
through personal programming (Call Waiting Tone Type Selection). If "
Tone 1
" has been selected, the
same Call Waiting tone will be heard for both trunk call and intercom call.
All Call Waiting tone patterns have a default (
®
•
Caller Information
With the Call Waiting tone, the caller’s information flashes on the display for five seconds, followed by a
10-second pause, then flashes again for five seconds.
•
Call Waiting from the Telephone Company
Besides the Call Waiting service within the PBX, the Call Waiting tone offered by an analogue line from
the telephone company informs the extension user of another incoming trunk call that is waiting. He can
answer the second call by disconnecting the current call or placing it on hold using EFA (
®
Feature Access (EFA)). For details, consult your telephone company.
Call Waiting Caller ID (Visual Caller ID):
When using the call waiting tone supplied by the telephone company over analogue lines, the waiting
caller’s telephone number can be received. The number will flash on the display for five seconds, followed
by a 10-second pause, then flash again for five seconds.
Note that the received caller information may not be displayed on telephones or wireless phones connected
to SLT ports.
46
Feature Guide
2.1.3 Incoming Call Indication Features
Summary of Contents for KX-NS500
Page 14: ...14 Feature Guide Table of Contents...
Page 15: ...Section 1 For Your Safety Feature Guide 15...
Page 18: ...18 Feature Guide 1 1 1 For Your Safety...
Page 19: ...Section 2 Call Handling Features Feature Guide 19...
Page 57: ...632 Maximum Number of Agents Feature Guide 57 2 2 2 Incoming Call Distribution Group Features...
Page 107: ...User Manual References 1 2 1 Basic Calling Feature Guide 107 2 5 4 Trunk Call Features...
Page 193: ...User Manual References 1 4 2 Holding a Call Feature Guide 193 2 13 1 Call Hold...
Page 324: ...324 Feature Guide 2 30 2 Outgoing Message OGM...
Page 325: ...Section 3 Unified Messaging System Feature Guide 325...
Page 375: ...Section 4 Network Features Feature Guide 375...
Page 464: ...464 Feature Guide 4 3 6 Network ICD Group...
Page 465: ...Section 5 System Configuration and Administration Features Feature Guide 465...
Page 560: ...560 Feature Guide 5 6 7 PING Confirmation...
Page 561: ...Section 6 Appendix Feature Guide 561...
Page 578: ...578 Feature Guide 6 5 2 PFMPR Software File Version 004 2xxxx...
Page 579: ...Feature Guide 579 Notes...