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2.11.7 External Feature Access (EFA)
Description
Normally, an extension user can only access features within the PBX. However, when performing External
Feature Access (EFA) the extension user performs features outside of the PBX, such as using the transfer
services of the telephone company or host PBX. When EFA is performed, the PBX sends a flash/recall signal
to the telephone company or the host PBX (
®
2.5.4.8 Host PBX Access Code (Access Code to the Telephone
Company from a Host PBX)).
This feature is only available on trunk calls.
This feature is performed by pressing the EFA button or the FLASH/RECALL button that is set to EFA mode
(
®
2.11.6 Flash/Recall/Terminate).
Conditions
•
Flash/Recall Time
The Flash/Recall time can be assigned for each trunk port.
•
EFA Button
A flexible button can be customised as the EFA button.
•
It is possible to perform this feature by entering the feature number while the current call is placed on
Consultation Hold (e.g., is going to be transferred to an extension of the host PBX).
Consultation Hold:
a condition that a party is in, when an extension is calling other parties in order to
perform Call Transfer, Conference, or Call Splitting.
In Consultation Hold, the original call is treated as if it is on hold, allowing the extension to call a third party
all on one line. In Call Hold, the party on hold and the third party are connected to the extension using
separate lines.
PC Programming Manual References
9.24 PBX Configuration—[1-1] Configuration—Slot—Port Property - LCO Port—
10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—
12.1.1 PBX Configuration—[4-1-1] Extension—Wired Extension—Extension Settings—Option 7—
12.2.1 PBX Configuration—[4-2-1] Extension—Portable Station—Extension Settings—Option 7—
15.5 PBX Configuration—[7-5] TRS—Miscellaneous—
PT Programming Manual References
Feature Guide References
User Manual References
1.11.4 If a Host PBX is Connected
Feature Guide
175
2.11.7 External Feature Access (EFA)
Summary of Contents for KX-NS500
Page 14: ...14 Feature Guide Table of Contents...
Page 15: ...Section 1 For Your Safety Feature Guide 15...
Page 18: ...18 Feature Guide 1 1 1 For Your Safety...
Page 19: ...Section 2 Call Handling Features Feature Guide 19...
Page 57: ...632 Maximum Number of Agents Feature Guide 57 2 2 2 Incoming Call Distribution Group Features...
Page 107: ...User Manual References 1 2 1 Basic Calling Feature Guide 107 2 5 4 Trunk Call Features...
Page 193: ...User Manual References 1 4 2 Holding a Call Feature Guide 193 2 13 1 Call Hold...
Page 324: ...324 Feature Guide 2 30 2 Outgoing Message OGM...
Page 325: ...Section 3 Unified Messaging System Feature Guide 325...
Page 375: ...Section 4 Network Features Feature Guide 375...
Page 464: ...464 Feature Guide 4 3 6 Network ICD Group...
Page 465: ...Section 5 System Configuration and Administration Features Feature Guide 465...
Page 560: ...560 Feature Guide 5 6 7 PING Confirmation...
Page 561: ...Section 6 Appendix Feature Guide 561...
Page 578: ...578 Feature Guide 6 5 2 PFMPR Software File Version 004 2xxxx...
Page 579: ...Feature Guide 579 Notes...