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Troubleshoot Hardware Faults

Troubleshooting and Diagnostics

35

Depending on the component, you might need to clear the fault in Oracle ILOM. Generally,

components that have a FRU ID clear the fault automatically.

Related Information

:

■

See

“Troubleshoot Hardware Faults” on page 35

Troubleshoot Hardware Faults

Note -

The screens shown in this procedure might differ from those for your server.

This procedure follows the basic troubleshooting process as described in

Troubleshooting Process” on page 34

.

Use this procedure to troubleshoot hardware faults with the Oracle ILOM web interface and, if

necessary, prepare the server for service.

1.

Log in to the server SP Oracle ILOM web interface.

Open a browser and enter the IP address of the server SP. At the login screen, type a user name

(with administrator privileges) and password. The Summary screen appears.
The Status section of the Summary screen provides information about the server subsystems,

including:

■

Processors

■

Memory

■

Power

■

Cooling

■

Storage

■

Networking

■

I/O Modules

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Summary of Contents for Sun Server X4-4

Page 1: ...Part No E38221 05 October 2015 Sun Server X4 4 Service Manual ...

Page 2: ......

Page 3: ...including applications that may create a risk of personal injury If you use this software or hardware in dangerous applications then you shall be responsible to take all appropriate fail safe backup redundancy and other measures to ensure its safe use Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications Or...

Page 4: ...ions à risque notamment dans des applications pouvant causer des dommages corporels Si vous utilisez ce logiciel ou matériel dans le cadre d applications dangereuses il est de votre responsabilité de prendre toutes les mesures de secours de sauvegarde de redondance et autres mesures nécessaires à son utilisation dans des conditions optimales de sécurité Oracle Corporation et ses affiliés déclinent...

Page 5: ... Subsystem 26 Cooling Subsystem 26 Power Subsystem 29 Input Output I O Subsystem 29 System Management Subsystem 31 Troubleshooting and Diagnostics 33 Troubleshooting Server Component Hardware Faults 33 Troubleshooting Server Hardware Faults 34 Troubleshooting and Diagnostic Information 38 Troubleshooting the Front Panel Indicators 38 Indicator Blink Rates 43 The Server Fault Remind Test Circuits 4...

Page 6: ...atic Prevention Measures 74 Using an Anti static Wrist Strap 75 Using an Anti Static Mat 75 Tools and Equipment 76 Component Filler Panels 76 Locating a Failed Memory Riser Card DIMM or CPU 77 System Fault Remind Circuit Components 77 DIMM Fault Remind Circuit Components 80 Locate a Failed Memory Riser Card DIMM or CPU 81 Clear Hardware Fault Messages 85 Preparing to Service the Server 89 Prepare ...

Page 7: ...odules CRU 114 Remove a Fan Module 115 Install a Fan Module 117 Fan Module Reference 120 Servicing Power Supplies CRU 122 Remove a Power Supply 122 Install a Power Supply 125 Power Supply Reference 126 Servicing Memory Risers and DIMMs CRU 128 Removing and Installing Memory Riser Cards and DIMMs 129 Memory Riser Card and DIMM Reference 141 Servicing PCIe Cards and PCIe Card Filler Panels 147 Remov...

Page 8: ... the Server to Operation 227 Prepare the Server for Operation 227 Optional Install the Server Into the Rack 230 Optional Install Cable Management Arm 233 Verify Operation of Slide Rails and CMA 235 Return the Server to the Normal Rack Position 236 Power On the Server 237 BIOS Setup Utility Menu Options 239 About the BIOS Setup Utility 239 BIOS Setup Utility Screens 239 Access the BIOS Setup Utilit...

Page 9: ...s 278 ACPI ASL Checkpoints 278 OEM Reserved Checkpoint Ranges 279 Post Codes From hostdiags 279 Server Specifications 281 Server Specifications 281 Physical Specifications 281 Electrical Specifications 282 Environmental Requirements 282 Index 285 ...

Page 10: ...10 Sun Server X4 4 Service Manual October 2015 ...

Page 11: ...ention The Sun Server X4 4 name identifies the following X identifies an x86 product The first number 4 identifies the generation of the server The second number 4 identifies the number of processor sockets in the server Getting the Latest Firmware and Software Firmware drivers and other hardware related software for each Oracle x86 server are updated periodically You can obtain the latest version...

Page 12: ...on of Oracle Hardware Management Pack listed in the Product Notes http www oracle com goto ohmp docs Provide feedback on this documentation at http www oracle com goto docfeedback About This Documentation This documentation set is available in both PDF and HTML The information is presented in topic based format similar to online help and therefore does not include chapters appendixes or section nu...

Page 13: ...rating System information to add support for the Oracle Linux Fault Management Architecture software available with Oracle Hardware Management Pack 2 3 Minor editorial updates to Sun Server X4 4 Installation Guide for Windows Operating System January 2015 Updated Product Notes for SW 1 1 1 August 2015 Updated Product Notes for SW 1 2 Updated the Service Manual information for the fan module replac...

Page 14: ...14 Sun Server X4 4 Service Manual October 2015 ...

Page 15: ...ion Troubleshooting and Diagnostics Sun Server X4 4 service related information and procedures Servicing the Server Procedures for preparing to service the server Preparing to Service the Server Procedures for servicing customer replaceable units CRUs Servicing CRU Components Procedures for servicing field replaceable units FRUs Servicing FRU Components Procedures for preparing the server for oper...

Page 16: ...16 Sun Server X4 4 Service Manual October 2015 ...

Page 17: ...components and capabilities of the Oracle Sun Server X4 4 Description Link Server overview statement Server Overview on page 18 Components and features of the server front and back panels External Components and Features on page 19 Server subsystem components Server Subsystems Overview on page 21 ...

Page 18: ...sor Installed DIMMs must be the same type and size In a two CPU system you can install up to a maximum of 1 5 TB of system memory In a four CPU system you can install up to a maximum of 3 TB of system memory For information on supported DIMM configurations see Supported DIMMs and DIMM Population Rules on page 143 Storage devices For internal storage the server chassis provides Six 2 5 inch drive b...

Page 19: ...0 100 1000 RJ 45 Gigabit Ethernet GbE management port and optionally through one of the host GbE ports sideband management Power supplies Two hot swappable power supplies each with 1030 2060 watts low line high line capacity auto ranging light load efficiency mode and redundant over subscription Cooling fans Six hot swappable redundant fans at chassis front top loading Two redundant fans one in ea...

Page 20: ...ator green 6 Service Action Required indicators 3 for fan module FAN Processor CPU and Memory amber 7 Power Supply PS Fault Service Action Required indicator amber 8 Over Temperature Warning indicator amber 9 USB 2 0 connectors 2 10 DB 15 video connector 11 SATA DVD drive optional 12 17 Storage drive slots 0 5 from bottom to top Server Back Panel Features The following illustration shows the serve...

Page 21: ...0 NET3 8 USB 2 0 connectors 2 9 PCIe card slots 7 11 10 Service processor SP network management NET MGT port 11 Serial management SER MGT RJ 45 serial port 12 DB 15 video connector Server Subsystems Overview This section provides information about the server subsystems System Block Diagrams on page 22 Processor Subsystem on page 23 Memory Subsystem on page 26 Cooling Subsystem on page 26 Input Out...

Page 22: ...ber 2015 System Block Diagrams The Sun Server X4 4 can be configured with four CPUs or two CPUs This section shows the system block diagrams for these two server configurations Four CPU Block Diagram on page 22 Two CPU Block Diagram on page 23 Four CPU Block Diagram ...

Page 23: ...rver X4 4 Overview 23 Two CPU Block Diagram Processor Subsystem The Sun Server X4 4 uses the Intel Xeon E7 8895 v2 15 core 2 8 GHz processor and supports two CPU based configurations a two CPU configuration and a four CPU configuration ...

Page 24: ...lled in sockets 2 and 3 This configuration requires four memory riser cards and an air baffle to control airflow for maximum cooling The following illustration shows the components that distinguish a two CPU server configuration Call Out Description 1 Air baffle 2 CPU P1 3 CPU P0 4 Memory riser card P1 MR1 5 Memory riser card P1 MR0 6 Memory riser card P0 MR1 7 Memory riser card P0 MR0 ...

Page 25: ...mory riser cards The following illustration shows the components in a server configured with four CPUs Call Out Description Call Out Description 1 Memory riser card P3 MR1 7 Memory riser card P0 MR1 2 Memory riser card P3 MR0 8 Memory riser card P0 MR0 3 Memory riser card P2 MR1 9 CPU P3 4 Memory riser card P2 MR0 10 CPU P2 5 Memory riser card P1 MR1 11 CPU P1 6 Memory riser card P1 MR0 12 CPU P0 ...

Page 26: ... configuration of two 16 GB DIMMs in channel s A and B of memory buffer 0 For more information about MR cards and memory layout including guidelines for populating cards and DIMMs see Memory Riser Card and DIMM Reference on page 141 Cooling Subsystem The internal components in the Sun Server X4 4 are cooled by air that is pulled in through the front of the server and exhausted out the back of the ...

Page 27: ...o maintaining the integrity of the cooling system and the health of the server Cooling Zones and Temperature Sensors The two cooling areas are divided into four zones one zone for the power supply area and three zones for the motherboard area Dividing the cooling into zones allows for greater use of system resources since each zone can operate independently at its highest efficiency The zones are ...

Page 28: ...ng zone 2 3 Cooling zone 3 power supply backplane area 4 Temperature sensor TS_PS U4603 5 Temperature sensor TS_ZONE1 U4507 6 Temperature sensor TS_ZONE2 U4505 7 Temperature sensor TS_OUT U4506 8 Temperature sensor TS_TVL_1 U4002 9 Temperature sensor TS_TVL_0 U4302 10 Temperature sensor TS_ZONE0_B U4509 11 Temperature sensor TS_ZONE0_A U4508 ...

Page 29: ...a temperature outside of the normal operating range of the component or if a cooling subsystem related component such as a fan module fails the server management software lights the server fault indicator LED for the component and logs an event in the system event log SEL When a fault event occurs address the issue immediately For information about troubleshooting the server cooling subsystem see ...

Page 30: ...configured with any 2 5 inch SAS drives the system must have one PCI Express PCIe Gen 2 internal HBA card installed in slot 2 to support the front 2 5 inch drive bays Each PCIe Gen 2 HBA has 8 SAS2 SATA2 internal ports accessible through two SAS4I connectors Port 0 3 and Port 4 7 Since the drive cage has only six bays Port 6 7 of an internal HBA are not used Supported SAS2 slot 2 HBA cards Sun Sto...

Page 31: ...stry standard IPMI feature set and includes Oracle Integrated Lights Out Manager ILOM 3 2 2 and remote redirection of keyboard video mouse and storage KVMS The SP runs Oracle ILOM a single server management tool that allows you to monitor and maintain your server by providing real time status and detailed information about the subsystems and components in your server Oracle ILOM runs independently...

Page 32: ...cle Hardware Management Pack Oracle Hardware Management Pack provides scriptable command line tools that help you manage and configure your Oracle servers from the host operating system Hardware Management Pack enables you to do the following using command line tools Configure BIOS UEFI BIOS RAID volumes and Oracle Integrated Lights Out Manager ILOM Upgrade server component firmware Access the ser...

Page 33: ... Switches on page 61 Information about contacting Oracle support Getting Help on page 62 Troubleshooting Server Component Hardware Faults This section contains maintenance related information and procedures that you can use to troubleshoot and repair server hardware issues The following topics are covered Description Section Links Troubleshooting overview information and procedure Troubleshooting ...

Page 34: ...cess to address a hardware fault for the step by step procedure see Troubleshoot Hardware Faults on page 35 1 Identify the server subsystem containing the fault You can use Oracle ILOM to identify the failed component 2 Review the Product Notes document Once you have identified the hardware issue review the Product Notes document for up to date information about the server including hardware relat...

Page 35: ...ws the basic troubleshooting process as described in Basic Troubleshooting Process on page 34 Use this procedure to troubleshoot hardware faults with the Oracle ILOM web interface and if necessary prepare the server for service 1 Log in to the server SP Oracle ILOM web interface Open a browser and enter the IP address of the server SP At the login screen type a user name with administrator privile...

Page 36: ... of the summary screen identify the server subsystem that requires service In the above example the Status screen shows that the Memory subsystem requires service This indicates that a hardware component within the subsystem is in a fault state 3 To identify the component click on the subsystem name ...

Page 37: ...t of all the system events and faults that have occurred since the log was last reset and includes additional information such as severity levels and error counts The System Log also includes information on devices not reported in the Subsystem Summary screen To access it click the System Log link In this example the hardware fault with DIMM 8 of CPU 0 requires local physical access to the server ...

Page 38: ...ervers including information about how to use Oracle System Assistant and the Oracle ILOM system event log SEL to identify the source of a problem Server Administration Guide Oracle X4 Series Servers Administration Guide Information about the DIMM and processor test circuit The Server Fault Remind Test Circuits on page 49 A listing of the power on self test POST checkpoint code sequence POST and C...

Page 39: ...r is on steady and the system OK indicator is at the single blink rate the server is in standby power mode see Standby Power Mode on page 103 3 When the server is booting powered on the system OK indicator blinks at the fast blink rate and the SP indicator is on steady When the server has successfully booted the system OK indicator turns on steady When the system OK indicator and the SP indicator ...

Page 40: ... amber Service Action Required and Temperature indicators are on steady The green system OK indicator and the green SP indicator are on steady For indicator blink rate information see Indicator Blink Rates on page 43 PSU Failure For a server with one of its PSU s in a failed state the amber Service Action Required and PS REAR indicators are on steady The green system OK indicator and the green SP ...

Page 41: ...dy The green system OK indicator and the green SP indicator are on steady For indicator blink rate information see Indicator Blink Rates on page 43 CPU Failure For a server with a fault in the processor subsystem the amber Service Action Required and CPU TOP indicators are on steady The activity of green system OK indicator and the green SP indicator vary depending on whether the server can boot s...

Page 42: ...module fault the amber Service Action Required and the FAN TOP indicators are on steady The green system OK indicator and the green SP indicator are on steady For indicator blink rate information see Indicator Blink Rates on page 43 SP Failure For a server with an SP fault the amber Service Action Required indicator is on steady The green system OK indicator and the green SP indicator are off ...

Page 43: ...ront panel indicators press the Locate button three times within a five second period All the indicators light up and remain on steady for 15 seconds see Unison Steady On on page 47 For indicator blink rate information see Indicator Blink Rates on page 43 Indicator Blink Rates Note The blink rate information described here might not apply to all server types for example blade or rack mount ...

Page 44: ...page 48 Feedback Flash on page 48 Data Blink Rate on page 48 Sequential Diagnostic Blink Rate on page 48 Steady On For the steady on state an indicator is continually on lit and does not blink This indicates a continuing condition for example an operational state green or a Service Action Required fault state amber Steady Off For the steady off state an indicator is continually off not lit and doe...

Page 45: ...interval 1 Hz and turns off for half a second The slow blink rate indicates an on going activity For example the slow blink rate occurs when a device is rebuilding booting or in transition from one mode to another Fast Blink Rate For the fast blink rate the indicator repeatedly blinks twice on off on during a one second interval 2 Hz The fast blink rate indicates activity or data transfer ...

Page 46: ...hen a server is in standby power mode or a when hot spare device is waiting to be used also used with amber indicators to indicate a predicted fault Slow Unison Blink Rate For the slow unison blink rate the indicators on the component blink in unison for half a second during a one second interval 1 Hz Typically this is limited to three successive blinks This confirms the successful insertion of a ...

Page 47: ...for example the green system OK indicator The insertion blink occurs immediately after three successive unison blinks see Slow Unison Blink Rate on page 46 of all the component indicators Unison Steady On For the unison steady on all indicators are simultaneously on steady see Steady On on page 44 This occurs during the front panel lamp test see Front Panel Lamp Test on page 43 ...

Page 48: ...es on and off during periods of activity commensurate with the activity but flashing does not exceed the 2 Hz fast blink rate see Fast Blink Rate on page 45 For example disk drive read and write activity and communication port transmit and receive activity Data Blink Rate An indicator that is normally on repeatedly turns off twice during a one second interval 2 Hz see also Fast Blink Rate on page ...

Page 49: ...tion about how to use the circuits to identify failed components see Locate a Failed Memory Riser Card DIMM or CPU on page 81 Troubleshooting System Cooling Issues Maintaining the proper internal operating temperature of the server is crucial to a the health of the server To prevent server shutdown and damage to components address over temperature and hardware related issues as soon as they occur ...

Page 50: ...y installed components or cables that can block the flow of air through the server Prevention Periodically inspect and clean the server vents using a vacuum cleaner Ensure that all components such as cards cable fans air baffles and dividers are properly installed Never operate the server without the top cover installed Internal Pressures Compromised The server has two main cooling area see Coolin...

Page 51: ...r temperature event and replace failed components immediately For hardware troubleshooting information see Troubleshooting Server Hardware Faults on page 34 Prevention Component redundancy is provided to a allow for component failure in critical subsystems such as the cooling subsystem However once a component in a redundant system fails the redundancy no longer exists and the risk for server shut...

Page 52: ...erate at either 100 127 VAC or 200 240 VAC For more information about the processor subsystem see Processor Subsystem on page 23 Action Check that both AC power cords are connected to the server and check that the correct power is present at the outlets If necessary monitor the power to verify that it is within the acceptable range You can verify proper connection and operation of a power supply b...

Page 53: ... engaged with its internal connector does not have power applied and does not have a lit green AC OK indicator Prevention When a power supply fails replace it immediately To ensure redundancy the server has two PSUs This redundant configuration prevents server downtime or an unexpected shutdown due to a failed PSU The redundancy allows the server to continue to operate if one of the PSUs fails How...

Page 54: ...ens breaking the flow of power If the cover is removed while the server is powered on to full power mode power to the server is immediately switched off Action If the server does not power on check that switch is intact and properly aligned Ensure that the server top cover is in place and sits flat and snug on top of the server Ensure that the interlock switch components have not been damaged remo...

Page 55: ... SP firmware Enables you to restore some Oracle ILOM default settings when Oracle ILOM is not accessible Can function on standby power and when operating system is not running Local but remote serial access is possible if the SP serial port is connected to a network accessible terminal server Hardware based LED indicators Hardware and SP firmware Indicates status of overall system and particular c...

Page 56: ...ntifies where you can find more information about diagnostic tools Diagnostic Tool Information Location Oracle ILOM Oracle Integrated Lights Out Manager 3 2 Documentation Library http www oracle com goto ILOM docs Preboot Menu Oracle x86 Servers Diagnostics Guide http www oracle com goto x86AdminDiag docs System indicators and sensors Sun Server X4 4 Service Manual Troubleshooting the Front Panel ...

Page 57: ...ectors See Back Panel Connector Locations on page 58 2 To connect to the service processor s Oracle ILOM over the network connect an Ethernet cable to the Ethernet port labeled NET MGT See Back Panel Connector Locations on page 58 3 To access the Oracle ILOM command line interface CLI locally using the management port connect a serial null modem cable to the RJ 45 serial port labeled SER MGT See B...

Page 58: ...ernet Service processor SP network management NET MGT port For OS port naming information see Ethernet Port Boot Order and Device Naming on page 60 Configuring Serial Port Sharing By default the service processor SP console NET MGT port sends serial port output from the server Using Oracle ILOM you can specify that the host console COM1 be assigned as owner of the server serial port output This fe...

Page 59: ... the SP Oracle ILOM CLI Log in as a user with root or administrator privileges For example ssh root ipadress where ipadress is the IP address of the server SP For more information see Oracle X4 Series Servers Administration Guide The Oracle ILOM CLI prompt appears 2 To set the serial port owner type set SP serial portsharing owner host Note The serial port sharing value by default is owner SP 3 Co...

Page 60: ...e of the screen 3 Select the Serial Port tab The Serial Port Settings page appears Note The serial port sharing setting by default is Service Processor 4 In the Serial Port Settings page select Host Server as the serial port owner 5 Click Save for the changes to take effect 6 Connect a serial host to the server Ethernet Port Boot Order and Device Naming This section contains information about the ...

Page 61: ...nding on which devices are installed in the system The device naming for the Ethernet interfaces is reported differently by different interfaces and operating systems The following illustration explains the logical operating system and physical BIOS naming conventions used for each interface These naming conventions might vary depending on conventions of your operating system and which devices are...

Page 62: ...r related problems Contacting Support on page 62 Locating the Chassis Serial Number on page 63 Contacting Support If the troubleshooting procedures in this chapter fail to solve your problem use the following table to collect information that you might need to communicate to support personnel System Configuration Information Needed Your Information Service contract number System model Operating en...

Page 63: ...Locating the Chassis Serial Number You might need to have your server serial number when you ask for service on your system Record this number for future use Use one of the following methods to locate your server serial number On the front panel of the server look at the bottom left of the bezel to locate the server serial number Locate the yellow Customer Information Sheet CIS attached to your se...

Page 64: ...64 Sun Server X4 4 Service Manual October 2015 ...

Page 65: ...ming Electrostatic Discharge and Static Prevention Measures on page 74 Recommended and required tools for servicing the server Tools and Equipment on page 76 Information about component filler panels Component Filler Panels on page 76 Procedural information for using the fault remind test circuits Locating a Failed Memory Riser Card DIMM or CPU on page 77 Procedural information about clearing hard...

Page 66: ...er has to be powered off before the component can be serviced it is called a cold service component The following table lists the components their service designations and their serviceability Component Service Designation Serviceability Storage drives CRU Hot Fan modules CRU Hot Power supplies CRU Hot Memory risers and DIMMs CRU Cold PCIe cards CRU Cold DVD drive CRU Cold System battery CRU Cold ...

Page 67: ... Description Call Out Description 1 Motherboard 8 Storage drive backplane board 2 SP card 9 Heatsinks and CPUs 2 or 4 3 HBA card 10 Memory riser cards 4 or 8 4 System battery CR 2032 11 Fan modules 5 Power supplies 12 Fan board 6 HBA cable 13 DVD Drive 7 Power supply backplane board 14 Storage drive slots 6 ...

Page 68: ...onents Exploded View Call Out Description Call Out Description 1 Power supplies 9 Air baffle 2 CPU configuration only 2 Power supply backplane board 10 Motherboard 3 SP card 11 Storage drive 4 HBA PCIe cards 12 DVD drive 5 CPU 13 Fan module 6 Heatsink 14 Fan board 7 Cover 15 Storage drive backplane board ...

Page 69: ...mory Riser Card Slots Designations on page 70 DIMM Slot Designations on page 71 Power Supply Designations on page 72 PCIe Slot Designations on page 72 DVD Storage Drive and USB Designations on page 73 Fan Module Slot Designations The six fan module slots are at the front of the server and are set in two rows of three slots The slots are designated from left to right As pictured in the illustration...

Page 70: ...and the leftmost socket is CPU 3 designated as P3 The eight memory riser MR card slots are located between the fan module slots and the CPU sockets Consecutively from right to left the rightmost slot is slot 0 and the leftmost slot is slot 7 The slots are also designated by their association with the four CPU sockets P0 P3 Two slots are assigned to each CPU socket For example slots 0 and 1 are pai...

Page 71: ...5 P2 MR1 11 CPU 0 P0 DIMM Slot Designations The DIMM slots are located on the memory riser cards The DIMMs are arranged in two banks of six slots for a total of 12 slots The slots are designated numerically from top to bottom The left bank of slots are designated as D0 D6 The right bank of slots are designated as D7 D11 Call Out Description Call Out Description 1 Slot D0 7 Slot D6 2 Slot D1 8 Slot...

Page 72: ...r the left slot is designated as PS 0 and the right slot is PS 1 Call Out Description Call Out Description 1 PS 1 2 PS 0 PCIe Slot Designations The eleven PCIe slots are located inside the server at the back As viewed from the front of the server the slots are divided into two groups a group of six on the right of the SP card and a group of five on the left of the SP card The slots are designated ...

Page 73: ... drive is located at the right lower front side of the front of the server The six storage drive slots are on the right side of the server and are designated consecutively from bottom to top The bottommost slot is designated as HDD 0 and the topmost slot is HDD 5 The two internal USB slots are located between the disk backplane board and the power supply backplane board The front slot is used for ...

Page 74: ...15 Call Out Description Call Out Description 1 HDD5 6 HDD0 2 HDD4 7 DVD 3 HDD3 8 OSA USB port 4 HDD2 9 USB port 5 HDD1 Performing Electrostatic Discharge and Static Prevention Measures Electrostatic discharge ESD sensitive devices such as the PCIe cards hard drives CPUs and memory cards require special handling ...

Page 75: ...ote An anti static wrist strap is not shipped with the servers However anti static wrist straps are included with customer replaceable units CRUs field replaceable units FRUs and optional components Using an Anti Static Mat In addition to wearing an anti static wrist strap when handling components create an ESD free work place by using an anti static mat as a work surface and as a place to set ESD...

Page 76: ...rive and the PCIe cards A filler panel is an empty metal or plastic enclosure that does not contain any functioning system hardware or cable connectors The filler panels are installed at the factory and must remain in the server until you replace them with the component This ensures a sealed system and provides noise EMI and airflow containment If you remove a filler panel and continue to operate ...

Page 77: ...ents on page 80 Locate a Failed Memory Riser Card DIMM or CPU on page 81 System Fault Remind Circuit Components The following sections show the locations of the system Fault Remind circuit components System Fault Remind Button and Charge Status Indicator on page 77 Memory Riser Card and CPU Fault Indicators on page 78 CPU Fault Indicators on page 79 System Fault Remind Button and Charge Status Ind...

Page 78: ...d Memory Riser Card DIMM or CPU 78 Sun Server X4 4 Service Manual October 2015 Memory Riser Card and CPU Fault Indicators The memory riser card Fault indicator LEDs are visible through the small hole on top of the card ...

Page 79: ...ault Indicators The CPU Fault indicator LEDs are located on the motherboard between the memory riser cards and the CPU To see a lit CPU Fault indicators look down from the top of the server and sight through the memory riser cards and the support bracket near the CPU The following illustration shows the location of the CPU Fault indicators ...

Page 80: ...U Fault indicators DIMM Fault Remind Circuit Components The DIMM Fault Remind Test Circuit is located on the memory riser card The Fault Remind Button and Charge Status Indicator are located near the right side bank of DIMM slots at the front edge of the card The DIMM Fault indicators are located next to the DIMM slots ...

Page 81: ... If the failed component is a DIMM the indicators identify the memory riser card containing the DIMM Then to locate the failed DIMM you need to remove the memory riser card and use the card s DIMM Fault Remind circuitry For more information about the system and DIMM Fault Remind circuits see The Server Fault Remind Test Circuits on page 49 Before You Begin To troubleshoot faulty hardware component...

Page 82: ... the lit Fault indicators If the circuit is usable identify the failed component by the lit Fault indicators Use the information in the following table to help you find the component Component Memory Riser LED CPU LED DIMM LED CPU On The LEDs for both memory riser cards associated with the failed CPU turn on On Off Memory riser card On Off Off DIMM On To locate the failed DIMM remove the MR card a...

Page 83: ...icators for a failed CPU P0 In this example the Fault indicators for memory riser cards P0 MR0 and P0 MR1 are lit as is the Fault indicator for CPU P0 To locate a failed MR card look for the MR card Fault indicator For more information see Memory Riser Card and CPU Fault Indicators on page 78 When an MR card is in a fault state the Fault indicator for the card lights when the system Fault Remind b...

Page 84: ...indicator for memory riser card P1 MR1 To locate a failed DIMM look for an MR card Fault indicator For more information see DIMM Fault Remind Circuit Components on page 80 When a DIMM is in a fault state the Fault indicator for the MR card containing the DIMM lights when the system Fault Remind button is pressed The following illustration shows a ...

Page 85: ...ee Replace a Faulty Memory Riser Card on page 130 Next Steps Replace a Faulty CPU FRU on page 168 or Remove a Memory Riser Card on page 131 or Replace a Faulty DIMM on page 129 Clear Hardware Fault Messages After servicing a component you might need to manually clear the fault using Oracle ILOM Faults are captured by Oracle ILOM s fault manager and stored in the fault management database If a comp...

Page 86: ...e server SP For more information see Accessing Oracle ILOM in Oracle X4 Series Servers Administration Guide The Oracle ILOM CLI prompt appears 2 To access fmadm type start SP CMM faultmgmt shell The fmadm prompt appears faultmgmtsp 3 To get a listing of command options for displaying or clearing a fault with fmadm type help fmadm The following output appears where subcommand is one of the followin...

Page 87: ...r Show active fault FRUs and their fault management states s Show a one line fault summary for each fault event u uuid Show fault diagnosis events that match a specific universal unique identifier uuid For command specifics see the Oracle ILOM User Guide at http docs oracle com cd E37444_01 index html 5 Use fmadm to clear the fault Clear the fault according to whether you want to use the acquit re...

Page 88: ...88 Sun Server X4 4 Service Manual October 2015 ...

Page 89: ...97 Procedural information for using the Locator indicator Managing the Locator Indicator on page 104 Procedural information for the server cover Remove the Server Cover on page 107 Prepare the Server for Hot Service Note This procedure uses the Oracle ILOM web interface However the procedure can be performed using the Oracle ILOM CLI interface For more information refer to the Oracle ILOM document...

Page 90: ...Locator Indicator Locally on page 106 4 Set up an ESD safe space at the service location Set up a space where you can set components The space needs to be ESD safe See Performing Electrostatic Discharge and Static Prevention Measures on page 74 Next Steps Servicing Storage Drives CRU on page 109 or Servicing Fan Modules CRU on page 114 or Servicing Power Supplies CRU on page 122 Prepare the Server...

Page 91: ...e Type the server SP IP address into a web browser and log in as a user with root or administrator privileges For more information see Oracle X4 Series Servers Administration Guide b In the Actions section of the Summary screen click the Power State Turn Off button This action powers off the server to standby power mode For more power off options see Powering Off the server on page 97 c In the Act...

Page 92: ...he server entirely from the rack Instead the server can be slid out of the rack on its support rails to an extended and locked position called the maintenance position a At the back of the server verify that the cables have sufficient length and clearance to accommodate the distance required to extend the server to the maintenance position The cable management arm CMA that is supplied with the ser...

Page 93: ...e fully extended maintenance position The locking action is accompanied by an audible click The server is now in the maintenance position and ready for service 4 Optional To remove the server entirely from the rack see Optional Remove the Server from the Rack on page 95 5 Set up an ESD safe service location Set up a space where you can set components The space needs to be ESD safe See Performing E...

Page 94: ...lectricity Do not touch or handle components unless you are wearing a properly grounded anti static wrist strap Next Steps Servicing the Server Servicing CRU Components Servicing FRU Components Release the CMA If you are using a cable management arm CMA you might need additional access to the back of the server To gain additional access to the back of the server release and reposition the CMA ...

Page 95: ...service procedures you might find it necessary or more convenient to completely remove the server from the rack rather than work on the server while it is the maintenance position These optional steps show you how to remove the server entirely from the rack 1 Prepare the server for service See Prepare the Server for Cold Service on page 90 2 Ensure that the server is in the maintenance position ...

Page 96: ...See Performing Electrostatic Discharge and Static Prevention Measures on page 74 4 Pull the mounting release brackets toward the front of the server The brackets are located on each side of the server Caution Physical or component damage The server is heavy and cannot be safely removed from the rack by a single person Use multiple personnel and a mechanical lift to remove the server from the rack ...

Page 97: ... Oracle ILOM CLI on page 100 Power Off Remote Oracle ILOM Web Interface on page 101 Remove Power on page 102 Power Modes Shutdowns and Resets on page 103 Power Off the Server Using the Server OS If the server OS is running you can use the OS shutdown procedure to power off the server to standby power mode The OS shutdown procedure provides a graceful shutdown of the server To power off the server ...

Page 98: ...lly press and immediately release the front panel Power button Caution Potential for loss of data Do not press in and hold the power button for longer than five seconds Doing so initiates an immediate server shutdown Press in and release the button immediately 2 Verify that the server is in standby power mode The system OK indicator on the front panel blinks indicating that the server is in standb...

Page 99: ...ns and Resets on page 103 1 Press and hold the Power button for at least five seconds until full power is off and the server enters standby power mode 2 Verify that the full power is off and that the system OK indicator on the front panel blinks indicating that the server is in standby power mode Next Steps Performing Electrostatic Discharge and Static Prevention Measures on page 74 Front Panel Po...

Page 100: ... the server to standby power mode Before You Begin Power Modes Shutdowns and Resets on page 103 1 Open an SSH session and log in to the SP Oracle ILOM CLI Log in as a user with root or administrator privileges For example ssh root ipadress where ipadress is the IP address of the server SP For more information see Oracle X4 Series Servers Administration Guide The Oracle ILOM CLI prompt appears ...

Page 101: ...y power off the server to standby power mode Before You Begin Power Modes Shutdowns and Resets on page 103 1 Log in to the service processor Oracle ILOM web interface To log in open a web browser and enter the IP address of the server SP Log in as root or a user with administrator privileges For more information see Oracle X4 Series Servers Administration Guide The Summary screen appears 2 In the ...

Page 102: ...r Before You Begin Power Modes Shutdowns and Resets on page 103 1 Place the server in standby power mode Use one of the power off methods See Powering Off the server on page 97 2 If necessary do the following a Extend the server to the maintenance position b Position the CMA 3 Access the back of the server 4 To remove power from the server disconnect the AC power cables from the power supplies Thi...

Page 103: ...Operating State Indicators on page 39 Standby Power Mode Standby power is a non operating mode OS does not boot in which low level power is supplied only to the components that are required to run the SP To enter standby power mode connect the AC power cables to the back of the server but do not press the front panel Power button You can also enter standby power mode by powering off the server fro...

Page 104: ... to remove the power cords Warm Reset or Reboot A warm reset is a reboot or restart of the server It involves cycling the server power from full power mode to standby power mode and back to full power mode For example a warm reset might be required after a software or firmware update or when you want to launch Oracle System Assistant or the BIOS Setup Utility Cold Reset A cold reset of the server ...

Page 105: ...ileges For example ssh root ipadress where ipadress is the IP address of the server moudle SP For more information see Oracle X4 Series Servers Administration Guide The Oracle ILOM CLI prompt appears 2 To turn on the Locator indicator type the following command at the prompt set System locator_indicator on Note To turn off the Locator indicator type set System locator_indicator off 3 To verify the...

Page 106: ...n On button 3 Click OK The Locator indicator on the Summary screen changes to indicate the status of the Locator indicator Next Steps Performing Electrostatic Discharge and Static Prevention Measures on page 74 Oracle Integrated Lights Out Manager 3 2 Documentation Library at http www oracle com goto ILOM docs Manage the Locator Indicator Locally Once you have identified the server by its blinking...

Page 107: ... cover The server cover has an interlock switch which is a safety mechanism that prevents power from being applied to the server when the cover is off The switch prevents accidental contact with high voltage areas inside the server it also prevents a potential over temperature condition which would result from a disruption of the server cooling system Removing the cover when the server is powered ...

Page 108: ...d pull the cover upward 3 To remove the cover slide it slightly toward the front of the server chassis and lift it away from the server Caution Component damage Part of the power interlock switch is mounted on the underside of the cover It can be damaged or misaligned if the cover is dropped or the component jarred Take care not to damage the switch ...

Page 109: ...Servicing PCIe Cards and PCIe Card Filler Panels on page 147 DVD drive Servicing the DVD Drive CRU on page 158 Server system battery Replace the System Battery CRU on page 162 Servicing Storage Drives CRU Use the following procedures to remove and install storage drives and storage filler panels from the server Remove a Storage Drive Filler Panel CRU on page 109 Remove a Storage Drive CRU on page ...

Page 110: ...rive using the hot plug or hot swap procedure or whether you need to power off the server and use the cold swap procedure A cold swap is required if the storage drive Contains the operating system and the operating system is not mirrored on another drive Cannot be logically isolated from the online operations of the server 2 Do one of the following To hot plug the drive a Take the drive offline Th...

Page 111: ...h either a storage drive or a storage drive filler 8 If you performed a cold service procedure power on the server Next Steps Install a Storage Drive CRU on page 111 Install a Storage Drive Filler Panel CRU on page 113 Install a Storage Drive CRU Installing a storage drive into a server is a two step process You must first install the storage drive into the drive slot and then configure that drive...

Page 112: ...on page 90 2 Verify that the release lever on the storage drive is fully opened 3 Slide the drive into the drive slot until it is fully seated 4 Close the latch to lock the drive in place 5 Do one of the following If you have performed a cold service procedure power on the server using one of the options described in Powering Off the server on page 97 and configure the storage drive accordingly Re...

Page 113: ... 2 Slide the storage drive filler panel into the drive slot until it is fully seated 3 Close the latch to lock the filler panel in place See Also Storage Drive Reference on page 113 Storage Drive Reference This section shows the location and explains the functions of the storage drive status indicators Figure Legend Description 1 OK to Remove indicator 2 Service Action Required indicator 3 OK Acti...

Page 114: ...back panel Service Action Required indicators are also lit if the system detects a storage drive fault OK Activity Indicator Green indicator Indicates that the drive is properly inserted into the system Indicator flashes when the drive is being accessed See Also Servicing Storage Drives CRU on page 109 Servicing Fan Modules CRU Use the following procedures to remove and install fan modules from th...

Page 115: ...on you can also perform this procedure using cold service Tip To view a video of replacing a fan module see http docs oracle com cd E38212_01 videos E58906 fanreplace html Before You Begin For serviceability considerations see Component Serviceability on page 66 For fan module designation information see Component Designations on page 69 1 Prepare the server for service See Prepare the Server for ...

Page 116: ...fy the faulty fan module using the fan module indicators The Service Action Required indicators are located on the fan module A lit amber color Service Action Required indicator identifies a faulty component For more information see Fan Module Reference on page 120 4 Lift the green handle on the fan module and use it to pull the module straight up and out of the server ...

Page 117: ...his procedure describes how to install a fan module in the server Fan modules are hot serviceable components It is not necessary to power off the server or to remove the server cover to service a fan module However depending on server rack configuration it might be necessary to partially extend the server from the rack to access the fan modules Take care when partially extending the server from th...

Page 118: ...nation information see Component Designations on page 69 For instructions on removing a fan module see Remove a Fan Module on page 115 1 If you are installing a replacement fan module for one that has failed check the indicator of the failed fan slot to ensure the fault indicator is no longer lit This is necessary to ensure the indicator status is cleared before you insert the new fan See Fan Modu...

Page 119: ...ere to Latch label until the fan module is fully seated 5 Verify that the green OK indicator is lit 6 Verify that the Top Fan indicator and the Service Action Required indicator on the server front panel are not lit See Server Front Panel Features on page 19 and Server Back Panel Features on page 20 for locations of system indicators 7 If necessary return the server to the normal rack position a E...

Page 120: ...ure condition Fan modules provide system cooling If a fan module fails replace it as soon as possible When you remove one of the fans in the back row you must replace it within 30 seconds to prevent overheating of the server The functions of the fan module status indicators is described below Fan Module Indicators The following indicators are lit when a fan module fault is detected Front and back ...

Page 121: ...dicator The system is powered on and the fan module is functioning correctly Service Action Required Indicator Amber indicator The fan module is faulty The server front and back panel Service Action Required indicators are also lit if the system detects a fan module fault ...

Page 122: ... power supply from the server Before You Begin For serviceability considerations see Component Serviceability on page 66 For power supply designation information see Component Designations on page 69 The server can be configured to use low line 110VAC input voltage in a 2 processor configuration however 4 processor configurations require power supplies to be configured with high line 220VAC input ...

Page 123: ...Remove a Power Supply Servicing CRU Components 123 3 Disconnect the power cord from the failed power supply ...

Page 124: ...e board the completion of this step concludes the partial removal of the power supply The power supply is now disengaged from the internal power supply backplane connector 6 To remove the power supply use the latch to slide it partially out of the chassis until you can support it with your free hand and remove it completely 7 To install a power supply see Install a Power Supply on page 125 8 If yo...

Page 125: ...You Begin For serviceability considerations see Component Serviceability on page 66 For power supply designation information see Component Designations on page 69 1 If necessary remove the failed power supply See Remove a Power Supply on page 122 2 Prepare the server for service See Prepare the Server for Hot Service on page 89 To perform a cold service procedure see Prepare the Server for Cold Se...

Page 126: ...llowing indicators are not lit Service Action Required indicator on the power supply Front and back Service Action Required indicators Rear PS Failure indicator on the bezel of the server See Server Front Panel Features on page 19 and Server Back Panel Features on page 20 for locations of system indicators 10 If you performed a cold service procedure power on the server Power Supply Reference The ...

Page 127: ...pply Indicators Each power supply contains an indicator panel The following indicators are lit when a power supply fault is detected Front and back Service Action Required indicators Rear PS Fault indicator on the front bezel of the server Service Action Required indicator on the faulty power supply See Server Front Panel Features on page 19 and Server Back Panel Features on page 20 for locations ...

Page 128: ...puts 3 3V standby and 12V main are active and within regulation AC OK Indicator Green or Amber indicator Indicates Green AC voltage within operating range is applied to the power supply Amber AC range below operating range is applied to the power supply Servicing Memory Risers and DIMMs CRU Use the following sections when servicing memory riser cards and DIMMs Removing and Installing Memory Riser ...

Page 129: ... Use this procedure to replace a faulty DIMM When servicing the components in this section unplug the AC power cords and use ESD protection Tip To view a video of replacing a DIMM see http docs oracle com cd E38212_01 videos E55189 dimmreplace html Before You Begin For serviceability considerations see Component Serviceability on page 66 For DIMM designation information see Component Designations ...

Page 130: ...tection Tip To view a video of replacing a Memory Riser card see http docs oracle com cd E38212_01 videos E56130 memoryriser3b html Before You Begin For serviceability considerations see Component Serviceability on page 66 For memory riser card designation information see Component Designations on page 69 For reference information see Memory Riser Card and DIMM Reference on page 141 1 Identify the...

Page 131: ...faulty card to the replacement card one at a time a Remove a DIMM from the faulty MR card See Remove a DIMM on page 134 b Install the DIMM on the replacement card See Install a DIMM on page 136 c Repeat the above steps until all DIMMs are transferred from the faulty card to the replacement card 6 Install the MR card See Install a Memory Riser Card on page 138 7 Prepare the server for operation See...

Page 132: ...age 69 For reference information see Memory Riser Card and DIMM Reference on page 141 1 Prepare for service See Prepare the Server for Cold Service on page 90 2 To remove the MR card pull the handles upward to disengage the connector from the motherboard and carefully lift the memory riser straight up and out of the server The handles act as levers against the sidewalls to extract the card connect...

Page 133: ...ability considerations see Component Serviceability on page 66 For DIMM designation information see Component Designations on page 69 For reference information see Memory Riser Card and DIMM Reference on page 141 1 Use Oracle ILOM to identify the failed DIMM in the system See Troubleshoot Hardware Faults on page 35 Oracle ILOM can provide the memory riser card and DIMM designations for the failed ...

Page 134: ...lit The indicator is located next to the Fault Remind button A lit indicator confirms that the circuit has power and is usable 7 With the Fault Remind button pressed look for a lit DIMM Fault indicator LED The indicators are located next to each DIMM slot A lit indicator identifies the slot containing the faulty DIMM Next Steps Remove a DIMM on page 134 Remove a DIMM When servicing the components ...

Page 135: ...ility considerations see Component Serviceability on page 66 For DIMM designation information see Component Designations on page 69 For reference information see Memory Riser Card and DIMM Reference on page 141 1 If necessary identify the faulty DIMM See Identify a Faulty DIMM on page 133 2 To remove the DIMM do the following a Rotate both DIMM slot ejector levers outward as far as they will go Th...

Page 136: ...ug the AC power cords and use ESD protection Use this procedure to install a DIMM into a slot on a memory riser MR card Before You Begin For serviceability considerations see Component Serviceability on page 66 For DIMM designation information see Component Designations on page 69 For reference information see Memory Riser Card and DIMM Reference on page 141 1 Ensure that the DIMM ejector levers a...

Page 137: ... with a notch that needs to align with a protrusion in the DIMM slot The keying ensures that the DIMM is installed correctly 3 Gently and evenly push the DIMM into the slot until the ejector levers rise The levers rise as the DIMM is pushed further into the slot ...

Page 138: ...card must be in the fully closed position before installing the card in the server Ensure that all levers are closed and locked Next Steps Install a Memory Riser Card on page 138 Install a Memory Riser Card When servicing the components in this section unplug the AC power cords and use ESD protection Use this procedure to install a memory riser MR card into its slot Before You Begin For serviceabi...

Page 139: ... riser MR card All populated and unpopulated DIMM slot ejector levers on the MR card must be in the fully closed and locke position before installing the card in the server 2 Ensure that the MR card ejector levers are in the closed position The ejector levers are only used to remove a MR card and are not used to install a card 3 Orient the MR card over the slot on the motherboard The DIMMs on the ...

Page 140: ...erboard 5 Ensure that the MR card connector is aligned with the slot 6 To install the card firmly push down on the metal bracket on top of the card This action seats the card within the connector on the motherboard 7 Prepare the server for operation See Prepare the Server for Operation on page 227 See Also Replace the Motherboard FRU on page 219 ...

Page 141: ...emory Riser Card Population Rules on page 143 Supported DIMMs and DIMM Population Rules on page 143 Troubleshooting a Multi DIMM Failure State on page 146 Memory Riser Card Components The following illustration shows the components of the memory riser card Call Out Description Call Out Description 1 Connector 5 DIMM ejector locking levers two on each slot 2 DIMM slots 12 6 Charge status indicator ...

Page 142: ...sociated with each slot are located inside the server on labels affixed to the rear MR card bracket The cards are designated as MR and the CPUs are designated as P The slots and CPUs are labeled from right to left when viewed from the front of the server as Note Each CPU has two assigned card slots MR0 and MR1 P0 MR0 rightmost slot P0 MR1 P1 MR0 P1 MR1 P2 MR0 P2 MR1 P3 MR0 P3 MR1 leftmost slot The...

Page 143: ...two CPU system must contain four memory riser cards A four CPU system must contain eight memory riser cards 3 When populating the server with memory riser cards First populate riser slot MR0 for each CPU starting with the lowest numbered CPU P0 Then populate riser slot MR1 for each CPU starting with the lowest numbered CPU P0 Supported DIMMs and DIMM Population Rules This section describes the sup...

Page 144: ...l rank by 4 2Rx4 16 GB DDR3 1600 LV RDIMM Dual rank by 4 2Rx4 32 GB DDR3 1600 LV LRDIMM Quad rank by 4 4Rx4 Population rules Only one type and size DIMM is supported in the system at any time Mixing DIMMs of different size or technology such as RDIMMs and LRDIMMs is not supported When upgrading to a different size DIMM replace all DIMMs in the system to match the new capacity All memory riser card...

Page 145: ... configuration The memory slots and ejector levers are color coded using a black and white color scheme to aid in installation Slots can have a black slot with black levers black black slots black slot with white levers black white slots or white slot with white levers white white slots as shown in the following illustration Call Out Description 1 Slots 2 Levers Memory Riser layout The following i...

Page 146: ...M failure occurs check the Oracle ILOM system event log SEL to Identify the first DIMM that failed Note any additional DIMM failures occurring closely after the initial DIMM failure Identify the memory riser card that contains the failed DIMM Note the channel s in which any additional DIMM failures have occurred If another DIMM or DIMMs has failed after the initial occurrence of a single DIMM fail...

Page 147: ... a separate channel but both are linked to the same memory buffer ASIC Additionally all of the DIMMs in both channels might have been disabled by the system This scenario could be an instance of a multi DIMM failure state How to Troubleshoot a Multi DIMM Failure State To troubleshoot this issue replace only the DIMM that logged the initial failure and return the server to operation to see if the m...

Page 148: ...Locate the PCIe card filler panel that you want to remove See Server Back Panel Features on page 20 for information about PCIe slots and their locations 3 Disengage the PCIe slot crossbar from its locked position and rotate the crossbar into an upright position 4 Remove the PCIe card filler panel from the PCIe slot Caution Server over temperature Whenever you remove a PCIe card filler panel you sh...

Page 149: ...n For serviceability considerations see Component Serviceability on page 66 For PCIe slot designation information see Component Designations on page 69 1 Prepare for service See Prepare the Server for Cold Service on page 90 2 Locate the PCIe card that you want to remove See Server Back Panel Features on page 20 for information about PCIe slots and their locations 3 If necessary make a note of whe...

Page 150: ...emove a PCIe Card 150 Sun Server X4 4 Service Manual October 2015 5 To disengage the PCIe card retaining bar push down on the bar move it away from the server back wall and lift it to an upright position ...

Page 151: ...Ie card or a filler panel otherwise the server might overheat due to improper airflow 7 If you are not installing a card in the slot install a PCIe slot filler Next Steps Install a PCIe Card on page 151 or Replace the Motherboard FRU on page 219 or Prepare the Server for Operation on page 227 Install a PCIe Card When servicing the components in this section unplug the AC power cords and use ESD pr...

Page 152: ...r cables before performing this procedure Tip To view a video of installing a PCIe card see http docs oracle com cd E38212_01 videos E56832 pcie install html Before You Begin For serviceability considerations see Component Serviceability on page 66 For PCIe slot designation information see Component Designations on page 69 1 Unpack the PCIe card and place it on an antistatic mat 2 Prepare the serv...

Page 153: ...Install a PCIe Card Servicing CRU Components 153 3 To disengage the PCIe card retaining bar push down on the bar move it away from the server back wall and lift it to an upright position ...

Page 154: ... X4 4 Service Manual October 2015 4 Install the PCIe card into the PCIe card slot 5 Return the PCIe card slot crossbar to its closed and locked position 6 Prepare the server for operation See Prepare the Server for Operation on page 227 ...

Page 155: ...AID configurations refer to the LSI MegaRAID SAS Software User s Guide which is available at the following location http www lsi com support sun See Also Replace the Motherboard FRU on page 219 Install a PCIe Card Filler Panel When servicing the components in this section unplug the AC power cords and use ESD protection Caution Component damage Ensure that all power is removed from the server befo...

Page 156: ...position 5 Prepare the server for operation See Prepare the Server for Operation on page 227 HBA Reference The six slot storage backplane and the DVD RW drive are connected to a low profile SAS2 PCIe HBA factory installed in PCIe Slot 2 by two mini SAS4I cables The two cables are color coded One cable has white labels on both ends with the designation 7044138 One end of the cable has a single mini...

Page 157: ...nects to the bottom connector PCIe Slot Reference This section contains the following information about the server PCIe slots PCIe Slot Length and Capabilities on page 157 PCIe Card Slot Population Order on page 157 PCIe Cards With Boot Devices on page 158 For slot designation information see PCIe Slot Designations on page 72 For details about supported PCIe cards card quantity and slot restrictio...

Page 158: ...s available If slot 4 is not available determine if slot 5 is available Continue this process with slots 3 and 1 until you find an available slot For a four CPU configuration the slot population order is slot 11 8 6 4 10 7 5 3 9 1 For example when installing a PCIe card in a four CPU configured server first determine if slot 11 is available If it is available install the card in the slot If it is ...

Page 159: ...iller Panel on page 161 Remove the DVD Drive or DVD Drive Filler Panel When servicing the components in this section unplug the AC power cords This procedure describes how to remove the DVD drive or DVD drive filler panel Before You Begin For serviceability considerations see Component Serviceability on page 66 1 Prepare for service see Prepare the Server for Cold Service on page 90 To replace the...

Page 160: ...top left corner of the DVD drive or filler panel 3 Slide the DVD drive or filler panel out of the server Caution Whenever you remove the DVD drive or filler panel you should replace it with another DVD drive or a filler panel otherwise the server might overheat due to improper airflow Next Steps Install the DVD Drive or DVD Drive Filler Panel on page 161 ...

Page 161: ...he DVD Drive or DVD Drive Filler Panel This procedure describes how to install the DVD drive or a DVD drive filler panel Before You Begin Remove the DVD Drive or DVD Drive Filler Panel on page 159 1 Unpack the DVD drive or filler panel If it is a DVD drive place it on an anti static mat ...

Page 162: ...e the DVD drive or filler panel into the front of the chassis until it seats 3 Prepare the server for operation See Prepare the Server for Operation on page 227 Replace the System Battery CRU When servicing the components in this section unplug the AC power cords and use ESD protection ...

Page 163: ...eplace the system battery when it has failed Caution Ensure that all power is removed from the server before removing or installing the battery You must disconnect the power cables from the system before performing these procedures 1 Prepare for service See Prepare the Server for Cold Service on page 90 The battery is located toward the back of the server between PCIe slot 1 and the power supply s...

Page 164: ...he battery 3 Remove the battery from the battery holder by pushing the back of the battery negative side toward the metal tab on the positive side and lifting the battery up and out of the battery holder Take care not to deform the tab when pushing against it Caution Component damage Do not deform the metal tab on the positive side of the battery The metal tab maintains the positive battery connec...

Page 165: ...g the Oracle ILOM CLI or the web interface Note If the service processor is configured to synchronize with a network time server using the Network Time Protocol NTP the Oracle ILOM clock resets as soon as the server is powered on and connected to the network For instructions see the Oracle Integrated Lights Out Manager 3 2 Documentation Library at http www oracle com goto ILOM docs 6 Prepare the s...

Page 166: ...Replace the System Battery CRU 166 Sun Server X4 4 Service Manual October 2015 Refer to BIOS Setup Utility Menu Options for information about using the BIOS Setup Utility ...

Page 167: ... power supply backplane board Replace the Power Supply Backplane Board FRU on page 197 Replacement procedures and reference information for the server disk drive backplane Replace the Disk Drive Backplane FRU on page 209 Removal and installation procedures and reference information for the server service processor Servicing the SP Card FRU on page 215 Replacement procedures and reference informati...

Page 168: ...sor overview information see Processor Subsystem on page 23 Before You Begin For serviceability considerations see Component Serviceability on page 66 For fan module designation information see Component Designations on page 69 1 Remove the heatsink and CPU See Remove a Heatsink and CPU FRU on page 174 2 Install the CPU and the heatsink See Install a Heatsink and CPU FRU on page 181 3 Prepare the ...

Page 169: ... board Before You Begin For serviceability considerations see Component Serviceability on page 66 For fan module designation information see Component Designations on page 69 1 Prepare the server for service See Prepare the Server for Cold Service on page 90 2 Disengage the CPU load plate release levers by pushing them down and moving them slightly toward the CPU socket and away from their retaini...

Page 170: ...ully open position When the second lever is in its fully open position the load plate is unlocked 4 To open the load plate lift the unhinged end to its fully open position A black plastic cover CPU cover plate is attached to the load plate 5 To remove the CPU cover plate push on the underside of the plate ...

Page 171: ... page 171 Install a Heatsink and CPU FRU on page 181 Install a CPU Cover Plate When servicing the components in this section unplug the AC power cords and use ESD protection Cover plates are plastic inserts that attach to the CPU load plate and protect the pins of an unoccupied CPU socket Cover plates are used in a two CPU server for the unoccupied slots ...

Page 172: ...90 2 Disengage the CPU load plate release levers by pushing them down and moving them slightly toward the CPU socket and away from their retaining clips The levers are numbered with their required order of operation The left side lever when viewed from the front of the server must be operated first 3 Rotate the levers to the fully open position When the second lever is in its fully open position t...

Page 173: ...Install a CPU Cover Plate Servicing FRU Components 173 The cover snap fits into the opening in the load plate 7 Close and lock the load plate ...

Page 174: ...d CPU Before You Begin For serviceability considerations see Component Serviceability on page 66 For fan module designation information see Component Designations on page 69 1 Prepare for service See Prepare the Server for Cold Service on page 90 2 Identify the failed CPU See Locate a Failed Memory Riser Card DIMM or CPU on page 81 3 Remove the two memory riser cards associated with the failed CPU...

Page 175: ...alf turns until they are fully removed A thermal compound applied to the top of the CPU to facilitate heat transfer to the heatsink also acts as an adhesive b To remove the heatsink break the seal created by the thermal compound by slightly twisting the heatsink left and right while pulling it upward ...

Page 176: ...Remove a Heatsink and CPU FRU 176 Sun Server X4 4 Service Manual October 2015 Do not allow the thermal compound to contaminate other components Retain the heatsink You need to reuse it ...

Page 177: ...eatsink and the CPU prior to removing the CPU could result in accidental contamination of the CPU socket the removal tool or other components Also be careful not to get the grease on your fingers as this could result in contamination of components To access the CPU the CPU load plate needs to be opened The load plate is locked in its closed position by the load plate lever 5 Open the spring loaded...

Page 178: ...pins of the CPU socket can be easily damaged To remove the CPU use the correct CPU replacement tool 8 To remove the CPU use the CPU replacement tool Note Ensure that you use the correct CPU replacement tool The correct tool has part number G29477 002 affixed to the side and it has a green label However the label color alone is not an indicator of the correct tool Verify that the part number is cor...

Page 179: ...a key that aids in correctly positioning the tool and the CPU with the CPU socket The tool and the CPU are correctly positioned with the socket when all of the triangles are aligned b Orient the bottom of the tool over the CPU ensuring that the triangle on the tool aligns with the triangle on the CPU c Lower the tool onto the CPU ensuring that it sits evenly on the CPU d Push the release tab away ...

Page 180: ... server f Turn the tool over so the metal CPU contacts are facing upward and the topside of the tool is facing downward g Hold the CPU by its edges h On the topside of the tool which is facing downward pull the release tab away from the center button This action is accompanied by a click sound as the tool releases its hold on the CPU ...

Page 181: ...ch the metal contacts on the underside Next Steps Replace a Faulty CPU FRU on page 168 or Install a Heatsink and CPU FRU on page 181 or Replace the Motherboard FRU on page 219 Install a Heatsink and CPU FRU Disconnect the server from the AC power and protect components from ESD by wearing an antistatic wrist strap ...

Page 182: ...ement tool has a button in the center and a tab on one side Pressing down on the button opens the tool Pressing the tab releases the button and closes the tool a Press down on the release button on top of the replacement tool This action opens the tool On one corner of the tool there is a label with a downward pointing triangle Likewise the CPU is marked with a triangle on one of its corners This ...

Page 183: ...ide movement of the CPU within the tool 3 Turn the tool over so that the CPU contacts are facing downward This positions the tool with the topside facing upward 4 Orient the tool so that the triangle on the tool aligns with the triangle on the socket 5 Lower the tool onto the socket ensuring that the CPU is correctly positioned and sits flat and evenly in the socket When the CPU is correctly posit...

Page 184: ... tool 8 Inspect the CPU to ensure that it sits evenly within the socket 9 Close the CPU load plate 10 Lower and lock the right side lever ensuring that the lever is secured under its retaining clip and that the bend in the lever locks the cover plate The right side lever must be closed first ...

Page 185: ...suring that it is secured under its retaining clip 12 To apply the thermal compound dispense the contents of the syringe as a single dollop in the center on the top of the CPU Do not spread the thermal compound The pressure applied during the heatsink installation performs this action 13 To install the heatsink ...

Page 186: ...X4 4 Service Manual October 2015 a Align the captive spring loaded heatsink screws with the threaded standoffs on the motherboard b Set the heatsink on top of the CPU Once the heatsink is in contact with the CPU avoid extra movement of the heatsink ...

Page 187: ... the server for operation See Prepare the Server for Operation on page 227 15 If the CPU being installed is replacing a faulty CPU manually clear the CPU fault using Oracle ILOM For instructions on clearing server faults refer to the Oracle Integrated Lights Out Manager ILOM 3 2 2 Users Guide Next Steps Back to Replace a Faulty CPU FRU on page 168 or Back to Replace the Motherboard FRU on page 219...

Page 188: ...egin For serviceability considerations see Component Serviceability on page 66 1 Prepare the server for service See Prepare the Server for Cold Service on page 90 2 Remove all fan modules See Remove a Fan Module on page 115 3 Remove all memory risers See Remove a Memory Riser Card on page 131 4 Disconnect any cables plugged into the USB or video connectors on the front of the server 5 Remove the f...

Page 189: ...Replace the Fan Board FRU Servicing FRU Components 189 a Loosen the three captive screws connecting the front side memory riser guide to the motherboard ...

Page 190: ...d FRU 190 Sun Server X4 4 Service Manual October 2015 b Remove the two screws on each side of the outside of the chassis that hold the fan board unit in place c Unplug the fan board cable and power cables from motherboard ...

Page 191: ...Replace the Fan Board FRU Servicing FRU Components 191 d Remove the front memory riser guide by pulling it up and out of the chassis ...

Page 192: ...an board cage away from the front of the server to clear the lip at the front of the chassis and lift it out of the server 6 Remove the fan board cable and power cables from the faulty fan board unit and plug them into the fan board on the replacement fan board unit 7 To install the fan board unit ...

Page 193: ...Replace the Fan Board FRU Servicing FRU Components 193 a Insert the fan board unit into the chassis moving it down and toward the front ...

Page 194: ...Replace the Fan Board FRU 194 Sun Server X4 4 Service Manual October 2015 b Reposition the front memory riser guide routing the fan board and power cable through the riser guide ...

Page 195: ...he Fan Board FRU Servicing FRU Components 195 c Connect the fan board cable and power cable into the connectors on the motherboard and partially tighten the two screws that secure the riser guide to the chassis ...

Page 196: ...e the riser guide to the chassis 8 Install the fan modules See Install a Fan Module on page 117 9 Install the memory risers See Install a Memory Riser Card on page 138 10 Prepare the server for operation See Prepare the Server for Operation on page 227 Note The product serial number used for service entitlement and warranty coverage might need to be reprogrammed by authorized service personnel wit...

Page 197: ... Remove all PCIe cards from the server taking care to note their slot assignments See Remove a PCIe Card on page 148 Make a note of where each PCIe card installed so they can be put back in the same slots The internal SAS SATA cables do not need to be removed but must be out of the way as the motherboard needs to be removed 4 If the server has two CPUs carefully remove the air baffle taking care n...

Page 198: ...pply side wall using two tabs which are inserted into slots in the side wall For this procedure you can leave the cables attached to the air divider Caution Hardware damage Try not to allow the SAS cables to rub against the CPU0 heatsink radiator fins They are sharp and can damage the cable insulation a Lift the air divider so the tabs clear the slots in the power supply side wall b Move the air d...

Page 199: ...ckplane Board FRU Servicing FRU Components 199 11 Remove the screw holding the power supply cover in place and remove the power supply cover 12 Remove the four screws securing the power supply backplane bus bar to the motherboard ...

Page 200: ...200 Sun Server X4 4 Service Manual October 2015 The backplane board rests on the two support flanges The bus bars are attached at contact pads underneath the motherboard 13 Loosen the green captive screw that secures the motherboard to the chassis ...

Page 201: ...sors and the handle above the SP card slot to slide the motherboard toward the front of the server This action unlocks the motherboard and plate assembly Note As you slide the motherboard forward check that the Locator indicator light pipe extension piece slides out of its hole in the chassis back wall 15 While gently sliding it away from the back of the server carefully lift the front end of the ...

Page 202: ...ndicator light pipe extension detaches during removal ensure that you retrieve it from the server The extension is a clear plastic piece that transmits light and allows you to activate the Locator indicator switch from the back of the server 16 To remove the motherboard slowly guide it up and out of the server ...

Page 203: ...Replace the Power Supply Backplane Board FRU Servicing FRU Components 203 17 Lift out the power supply backplane board from its support flanges and out of the chassis ...

Page 204: ... tabs on the power board must slide onto the flanges on the power supply cage 19 Lower the motherboard into the server and guide the light pipe extension piece for the Locator indicator at the back of the motherboard into its hole on the server back wall This should also align the bus bar holes on the motherboard to the power supply backplane bus bar connector holes ...

Page 205: ...ng FRU Components 205 Note Ensure that the red and blue bus bar connectors are under the motherboard bus bar connection pads 20 Ensure that the Locator indicator switch at the back of the server operates easily and is not stuck in the depressed position ...

Page 206: ...Replace the Power Supply Backplane Board FRU 206 Sun Server X4 4 Service Manual October 2015 21 To secure the motherboard to the chassis tighten the captive screw ...

Page 207: ...Replace the Power Supply Backplane Board FRU Servicing FRU Components 207 22 Use the four screws to secure the bus bar to the motherboard ...

Page 208: ...screw 25 Connect the data and power cables from the fan board to the motherboard 26 Connect the disk drive backplane power cable and ribbon data cable 27 To install the air divider Note The air divider contains the Fault Remind button mechanism To ensure that the mechanism can engage the motherboard mounted switch the divider must be installed correctly a Align the two tabs on the divider with the...

Page 209: ... bridge on the motherboard The longer SAS SATA cable connects drive bays 4 and 5 to a storage device in the back of the system The lower mini SAS connector on the disk backplane requires the standard four channel mini SAS cable for drive bays 0 to 3 30 Install all memory risers See Install a Memory Riser Card on page 138 31 For a two CPU system install the air baffle ensuring that the foot on the ...

Page 210: ...ve backplane You do not need to remove the cables from the HBA board 5 To move the air divider You need to move the air divider so you can access to the disk drive backplane board The divider is mounted to the power supply side wall using two tabs which are inserted into slots in the side wall a Lift the air divider so the tabs clear the slots in the power supply housing side wall b Move the air d...

Page 211: ...ane FRU Servicing FRU Components 211 The disk drive backplane sets on metal flanges and is secured by a spring loaded lever 8 To remove the disk drive backplane lift it so it clears the support flanges and remove it from the server ...

Page 212: ...ht need to tilt the board slightly while removing it to slide the DVD connector out from under the disk drive mounting cage 9 Orient the replacement disk drive backplane board in the chassis 10 Tilt the backplane board and insert its bottom edge in the plastic slot at the bottom of the server ...

Page 213: ...tor on the bottom of the back side of the board needs to be positioned under the disk drive mounting cage 11 Lift the spring loaded metal hook and tilt the backplane board to its upright position 12 Set the board on its support flanges 13 To secure the board release the metal hook ...

Page 214: ...n engage the motherboard mounted switch the divider must be installed correctly a Ensure the SAS SATA cables are routed through the slot in air divider The back side of the divider has enough room to house the cables if they are flat and side by side Do not allow the cables to interfere with the Fault Remind button mechanism b Align the two tabs on the divider with the three slots in the power sup...

Page 215: ...e Install a Storage Drive CRU on page 111 18 Install the DVD drive See Install the DVD Drive or DVD Drive Filler Panel on page 161 19 Prepare the server for operation See Prepare the Server for Operation on page 227 Note The product serial number used for service entitlement and warranty coverage might need to be reprogrammed by authorized service personnel with the correct product serial number S...

Page 216: ...derations see Component Serviceability on page 66 1 Prepare the server for service See Prepare the Server for Cold Service on page 90 2 Disconnect the SP card cable The SP card is mounted on the motherboard between the two groups of PCIe slots 3 Completely loosen the green captive screw on the top of the SP card ...

Page 217: ... it upward and then lift it out of the server Next Steps Install the SP Card FRU on page 217 Install the SP Card FRU When servicing the components in this section unplug the AC power cords and use ESD protection Before You Begin For serviceability considerations see Component Serviceability on page 66 ...

Page 218: ...d faces upward 2 Align the connectors on the bottom of the SP card with the connectors on the motherboard Use the screw hole and card mounting bracket to assist with the alignment When correctly positioned the mounting bracket cradles the edges of the card 3 To engage the two connectors gently push the card downward at the two green pressure points on the edges of the card ...

Page 219: ...he card tighten the green captive screw 6 Prepare the server for operation See Prepare the Server for Operation on page 227 Replace the Motherboard FRU When servicing the components in this section unplug the AC power cords and use ESD protection To replace the motherboard remove and retain internal motherboard mounted components ...

Page 220: ... needs to match the population on the failed board 4 If the server has two CPUs carefully remove the air baffle taking care not to damage the fan board ribbon cable Lift the baffle slowly and maneuver its front edge away from the ribbon cable while removing Caution Component damage Lifting the baffle straight up from the server can damage the fan board ribbon cable The front support foot for the a...

Page 221: ...21 The screw is located at the left front corner of the motherboard behind FM3 9 Disconnect all cables that connect the power supply backplane disk drive backplane and fan board to the motherboard 10 Remove the air divider by lifting it out of the chassis ...

Page 222: ...standoffs lock the motherboard and plate assembly to the chassis To unlock the assembly you need to slide the assembly toward the front of the server before you can lift it out 13 To unlock the motherboard use the memory riser card guide and the handle above the SP card slot to slide the motherboard toward the front of the server This action unlocks the motherboard and plate assembly 14 Lift the f...

Page 223: ...indicator switch from the back of the server 15 To remove the motherboard slowly guide it up and out of the server 16 Lift the replacement motherboard by the memory riser card guide and the handle above the SP card slot Note Ensure that the removable light pipe extension piece for the Locator indicator is attached to the indicator switch The extension is a clear plastic piece that transmits light ...

Page 224: ...lots are toward the front 17 Align the motherboard over the server with the memory riser card slots toward the front 18 Lower the motherboard into the server and guide the light pipe extension piece for the Locator indicator at the back of the motherboard into its hole on the server back wall Ensure that the switch operates easily and is not stuck in the depressed position ...

Page 225: ...he motherboard and aligns the captive screw on the motherboard plate with its thread hole in the chassis 21 To secure the motherboard to the chassis tighten the captive screw 22 Before install the CPUs remove the CPU cover plates relevant sockets See Remove a CPU Cover Plate FRU on page 168 23 Install the CPUs and heatsinks See Install a Heatsink and CPU FRU on page 181 24 Insert and tighten the f...

Page 226: ... Install a Memory Riser Card on page 138 28 For a two CPU system install the air baffle ensuring that the foot on the front of the baffle is under the fan board ribbon cable 29 Install all PCIe cards See Install a PCIe Card on page 151 30 Install the SP card See Install the SP Card FRU on page 217 31 Install the power supply backplane cover plate Note Do not route the cables on the power supply ba...

Page 227: ...king the installation of the server in the rack Verify Operation of Slide Rails and CMA on page 235 Procedural information for repositioning the server in the rack Return the Server to the Normal Rack Position on page 236 Procedural information for server power on options Power On the Server on page 237 Prepare the Server for Operation 1 Ensure that all components are completely installed Check fo...

Page 228: ...properly seated and that both latches are fully engaged 7 Lift both latches and firmly push down on the front edge of the cover until both latches lock with an audible click 8 Release the latches and verfy that the cover is locked down 9 Optional If you removed the server entirely from the rack install it now See Optional Install the Server Into the Rack on page 230 These optional steps show you h...

Page 229: ...r connect the AC power cables to the server power supplies When the power cables are connected to the server the server powers on to standby power mode 13 Connect any other cables to their connectors or ports on the back of the server If the cable management arm CMA is in the way disconnect the left CMA release and swing the CMA open 14 If necessary reconnect the CMA See Optional Install Cable Man...

Page 230: ...ble 2 Raise the server so that the ends of the mounting brackets are aligned with the slide rail assemblies that are mounted in the rack 3 Ensure that both the top and bottom mounting lips of the mounting brackets are aligned with the slide rails Caution Physical or component damage The server might fall if the mounting brackets are not inserted properly into the slide rails Ensure that the mounti...

Page 231: ...y installed the server should slide easily If the server does not slide easily it might not be inserted properly 5 To unlock the server and slide it into the rack simultaneously pull and hold the green slide rail release buttons on each mounting bracket and push the server into the rack until it locks into place flush with the front of the rack ...

Page 232: ... cables to the server power supplies When the power cables are connected to the server the server powers on to standby power mode 8 Connect any other cables to their connectors or ports on the back of the server If the cable management arm CMA is in the way disconnect the left CMA release and swing the CMA open 9 If necessary reconnect the CMA See Optional Install Cable Management Arm on page 233 ...

Page 233: ...ing the Server to Operation 233 Optional Install Cable Management Arm Use this procedure to install the optional CMA 1 Insert the CMA s mounting bracket connector into the right slide rail until the connector locks into place with an audible click ...

Page 234: ...tall Cable Management Arm 234 Sun Server X4 4 Service Manual October 2015 2 Insert the right CMA slide rail connector 1 into the right slide rail assembly 2 until the connector locks into place with an audible click ...

Page 235: ...ok and loop straps to the CMA and press them into place to secure the cables For best results place three cable straps evenly spaced on the rear facing side of the CMA and three cable straps on the side of the CMA nearest the server Verify Operation of Slide Rails and CMA Use the following procedure to ensure that the slide rails and CMA are operating correctly Note Two people are recommended for ...

Page 236: ... the server toward the rack The first set of stops are levers located on the inside of each slide rail just behind the back panel of the server The server slides in approximately 18 inches 46 cm and stops Verify that the cables and the CMA retract without binding before you continue b Push the server completely into the rack until both slide rail locks engage The second set of stops are the slide ...

Page 237: ...t in the way 3 Reconnect the cables to the back of the server If the cable management arm CMA is in the way disconnect the left CMA release and swing the CMA open 4 Reconnect the CMA Swing the CMA closed and latch it to the left rack rail Power On the Server If you removed power from the server during maintenance use the following procedure to reapply main power for all server components 1 Verify ...

Page 238: ...OK indicator on the front panel begins flashing slowly indicating that the host is in standby power mode 2 Press and release the recessed Power button on the server front panel When main power is applied to the server the system OK indicator begins to blink more quickly while the system boots and lights solidly once the operating system boots Each time the server powers on the power on self test P...

Page 239: ...n the motherboard and managed using the BIOS setup utility The utility reports system information and provides a graphical user interface that allows you to change the server BIOS settings from the factory configured defaults The BIOS has two operational boot modes Legacy and UEFI Changing modes changes the content of some utility screens The legacy boot mode is the default mode For a listing of t...

Page 240: ...d CPU and DIMM information Advanced Configuration information for processors CPU power management USB ports serial ports trusted computing network stack legacy iSCSI BMC network configuration and UEFI iSCSI configuration IO Configuration interface for plug and play PnP devices virtualization internal devices and add in cards Boot Configuration interface for boot settings including boot mode Legacy...

Page 241: ...Utility Menu Options 241 Keywords Main Screen Project Version System Date System Time QPI Link Speed Total Memory Current Memory Speed USB Devices BMC Status BMC Firmware Revision Product Information CPU Information DIMM Information Security ...

Page 242: ... October 2015 Keywords Main Product Information Product Name Product Serial Number Board Serial Number Keywords Main CPU Information Socket 0 CPU Information Socket 1 CPU Information Socket 2 CPU Information Socket 3 CPU Information Socket Specific CPU Information ...

Page 243: ...n CPU Information Socket 0 CPU Information Intel Xeon CPU Et 4890 v2 CPU Signature Microcode Patch Max CPU Speed min CPU Speed Processor Cores Intel HT Technology Intel VT x Technology L1 Data Cache L1 Code Cache L2 Cache L3 Cache Keywords Main DIMM Information Processor 0 DIMMs ...

Page 244: ...ity 244 Sun Server X4 4 Service Manual October 2015 Keywords Main Processor 0 DIMMs Not Present Keywords Main security screen set administrator password password description minimum length maximum length administrator password ...

Page 245: ...nu Options 245 Advanced Screen Legacy Keywords Advanced processor configuration CPU power management configuration USB ports serial port console redirection trusted computing network stack legacy iSCSI BMC network configuration UEFI iSCSI configuration ...

Page 246: ...Processor configuration hyper threading all active processor cores execute disable bit hardware prefetcher adjacent cache prefetch DCU streamer prefetcher DCU IP prefetcher Intel virtualization technology Enables hyper threading software method to enable disable logical processor threads ...

Page 247: ...tion Active Processor Cores Number of cores to enable in each processor package Keywords Advanced Processor Configuration CPU Power Management Configuration USB Ports Serial Port Console Redirection Trusted Computing Network Stack Legacy iSCSI BMC Network Configuration UEFI iSCSI Configuration ...

Page 248: ...vice Manual October 2015 Keywords CPU Power Management Configuration CPU PM Tuning Turbo Mode Energy Performance Balanced Performance Keywords CPU Power Management Configuration CPU PM Tuning Auto Manual Turbo Mode Energy Performance Balanced Performance ...

Page 249: ...e BIOS Setup Utility BIOS Setup Utility Menu Options 249 Keywords CPU Power Management Configuration CPU PM Tuning Turbo Mode Energy Performance Performance Balanced Performance Balanced Energy Energy Efficient ...

Page 250: ...anced Processor Configuration CPU Power Management Configuration USB Ports Serial Port Console Redirection Trusted Computing Network Stack Legacy iSCSI BMC Network Configuration UEFI iSCSI Configuration Keywords USB Ports EHCI Handoff Port 60 64 Emulation Rear Port Front Port Internal Port ...

Page 251: ... Utility Menu Options 251 Keywords Advanced Processor Configuration CPU Power Management Configuration USB Ports Serial Port Console Redirection Trusted Computing Network Stack Legacy iSCSI BMC Network Configuration UEFI iSCSI Configuration ...

Page 252: ...Service Manual October 2015 Keywords Serial Port Redirection EMS Console Redirection Terminal Type Bits per second Data Bits Parity Stop Bits Flow Control Keywords Serial Port Redirection EMS Console Redirection Terminal Type VT100 VT100 VT UTF8 ANSI ...

Page 253: ...Utility Menu Options 253 Keywords Serial Port Redirection EMS Console Redirection Terminal Type Bits per second 9600 19200 38400 57600 115200 Keywords Serial Port Redirection EMS Console Redirection Terminal Type Bits per second Data Bits 7 8 ...

Page 254: ...al October 2015 Keywords Serial Port Redirection EMS Console Redirection Terminal Type Bits per second Data Bits Parity None Even Odd Mark Space Keywords Serial Port Redirection EMS Console Redirection Terminal Type Bits per second Data Bits Parity Stop Bits 1 2 ...

Page 255: ...the BIOS Setup Utility BIOS Setup Utility Menu Options 255 Keywords Serial Port Redirection EMS Console Redirection Terminal Type Bits per second Data Bits Parity Stop Bits Flow Control None Hardware RTS CTS ...

Page 256: ...ced Processor Configuration CPU Power Management Configuration USB Ports Serial Port Console Redirection Trusted Computing Network Stack Legacy iSCSI BMC Network Configuration UEFI iSCSI Configuration Keywords Advanced Trusted Computing TPM Support Pending Operation Current Status Information ...

Page 257: ...About the BIOS Setup Utility BIOS Setup Utility Menu Options 257 Keywords Advanced Trusted Computing TPM Support Pending Operation Enable Take Ownership Disable Take Ownership TPM Clear ...

Page 258: ...al October 2015 Keywords Advanced Processor Configuration CPU Power Management Configuration USB Ports Serial Port Console Redirection Trusted Computing Network Stack Legacy iSCSI BMC Network Configuration UEFI iSCSI Configuration Keywords Advanced Network Stack ...

Page 259: ...ywords Advanced Processor Configuration CPU Power Management Configuration USB Ports Serial Port Console Redirection Trusted Computing Network Stack Legacy iSCSI BMC Network Configuration UEFI iSCSI Configuration Keywords Advanced Legacy iSCSI Launch Legacy iSCSI OpROM ...

Page 260: ...4 4 Service Manual October 2015 Keywords Advanced Processor Configuration CPU Power Management Configuration USB Ports Serial Port Console Redirection Trusted Computing Network Stack Legacy iSCSI BMC Network Configuration UEFI iSCSI Configuration ...

Page 261: ...vanced BMC Network Configuration Active Mgmt Port NET MGT NET0 NET1 NET2 NET3 Keywords Advanced BMC Network Configuration Refresh Commit IPV6 Configuration Channel Number Current IPV6 State Current IPV6 Auto Configuration Link Local IPv6 Address Static IPv6 Address IPv6 Gateway ...

Page 262: ...out the BIOS Setup Utility 262 Sun Server X4 4 Service Manual October 2015 Keywords Advanced BMC Network Configuration Dynamic IPv6 Address Keywords Advanced BMC Network Configuration Dynamic IPv6 Address ...

Page 263: ...About the BIOS Setup Utility BIOS Setup Utility Menu Options 263 IO Screen Keywords IO PCI Subsystem Settings IO Virtualization IOAT Configuration Internal Devices Add In Cards ...

Page 264: ...About the BIOS Setup Utility 264 Sun Server X4 4 Service Manual October 2015 Keywords IO PCI Subsystem Settings PCI 64 bit Resources allocation Keywords IO IO Virtualization VT d SR IOV ARI ...

Page 265: ...About the BIOS Setup Utility BIOS Setup Utility Menu Options 265 Keywords IO IOAT Configuration Intel I OAT DCA Support Keywords IO Internal Devices Net0 Net1 Net2 Net3 ...

Page 266: ...About the BIOS Setup Utility 266 Sun Server X4 4 Service Manual October 2015 Keywords IO Net 0 PCIE Option ROM or UEFI Driver Enable Keywords IO Add In Cards Slot 1 Slot 11 ...

Page 267: ...ility Menu Options 267 Keywords IO Add In Cards Slot 1 IO Enable PCIE Option ROM or UEFI Driver Enable Boot Screen Legacy Keywords UEFI BIOS Boot Mode Retry Boot List Network Boot Retry IBMS feature OSA Configuration Legacy Boot Option Priority ...

Page 268: ...268 Sun Server X4 4 Service Manual October 2015 Keywords OSA Internal Support Disabled Enabled Keywords UEFI BIOS Boot Mode Retry Boot List Network Boot Retry IBMS feature OSA Configuration Legacy Boot Option Priority Boot Option 1 ...

Page 269: ...ration Legacy Boot Option Priority Access the BIOS Setup Utility To access the BIOS Setup Utility complete the following steps 1 Power on or power cycle the server 2 Press the F2 key while the system is performing the power on self test POST Note If there is an error during the boot process you can press F1 to access the BIOS Setup Utility Alternatively you can use the following hot key combinatio...

Page 270: ... Utility 270 Sun Server X4 4 Service Manual October 2015 F1 Control Q F2 Control E F7 Control D F8 Control P F9 Control O F10 Control S F12 Control N The BIOS Setup Utility Main screen appears Main Screen Legacy on page 240 ...

Page 271: ...ors 0x10 0x2F PEI execution up to and including memory detection 0x30 0x4F PEI execution after memory detection 0x50 0x5F PEI errors 0x60 0x8F DXE execution up to BDS 0x90 0xCF BDS execution 0xD0 0xDF DXE errors 0xE0 0xE8 S3 fesume PEI 0xE9 0xEF S3 resume errors PEI 0xF0 0xF8 Recovery PEI 0xF9 0xFF Recovery errors PEI Standard Checkpoints SEC Phase Status Code Range Description 0x00 Not used 0x01 ...

Page 272: ...x11 Pre memory CPU initialization is started 0x10 PEI core is started 0x11 Pre memory CPU initialization is started 0x12 Pre memory CPU initialization CPU module specific 0x13 Pre memory CPU initialization CPU module specific 0x14 Pre memory CPU initialization CPU module specific 0x15 Pre memory North Bridge initialization is started 0x16 Pre memory North Bridge initialization North Bridge module ...

Page 273: ...cific 0x39 Post memory North Bridge initialization North Bridge module specific 0x3A Post memory North Bridge initialization North Bridge module specific 0x3B Post memory South Bridge initialization is started 0x3C Post memory South Bridge initialization South Bridge module specific 0x3D Post memory South Bridge initialization South Bridge module specific 0x3E Post memory South Bridge initializati...

Page 274: ...rogress codes 0x00E0 S3 Resume is stared S3 Resume PPI is called by the DXE IPL S3 Resume Error Codes Codes Description 0xE8 S3 resume failed 0xE9 S3 resume PPI not Found 0xEA S3 resume Boot Script Error 0xEB S3 OS wake error 0xEC 0xEF Reserved for future AMI error codes Recovery Progress Codes Codes Description 0xF0 Recovery condition triggered by firmware Auto recovery 0xF1 Recovery condition tr...

Page 275: ...ot found 4 Recovery failed 4 S3 resume failed 7 Reset PPI is not available DXE Phase DXE Status Codes Codes Description 0x60 DXE core is started 0x61 NVRAM initialization 0x62 Installation of the South Bridge runtime services 0x63 CPU DXE initialization is started 0x64 CPU DXE initialization CPU module specific 0x65 CPU DXE initialization CPU module specific 0x66 CPU DXE initialization CPU module ...

Page 276: ...6 South Bridge DXE initialization South Bridge module specific 0x77 South Bridge DXE initialization South Bridge module specific 0x78 ACPI module initialization 0x79 CSM initialization 0x7A 0x7F Reserved for future AMI DXE codes 0x80 0x8F OEM DXE initialization codes 0x90 Boot device selection BDS phase is started 0x91 Driver connecting is started 0x92 PCI Bus initialization is started 0x93 PCI bu...

Page 277: ...m reset Intel STS_GLOBAL_EARLY 0xB4 USB hot plug Intel STS_RNK_DETECT 0xB5 PCI bus hot plug Intel STS_CHANNEL_EARLY 0xB6 Clean up of NVRAM Intel STS_JEDEC_INIT 0xB7 Configuration reset reset of NVRAM settings Intel STS_CHANNEL_TRAINING 0xB8 0xBF Reserved for future AMI codes 0x00B8 Reserved for future AMI code Intel STS_INIT_THROTTLING 0x00B9 Reserved for future AMI code Intel Memory BIST Built In...

Page 278: ... Error loading boot option LoadImage returned error 0xDA Boot Option is failed StartImage returned error 0xDB Flash update is failed 0xDC Reset protocol is not available DXE Beep Codes Number of Beeps Description 1 Invalid password 4 Some of the architectural protocols are not available 5 No console output devices are found 5 No console Input devices are found 6 Flash update is failed 7 Reset prot...

Page 279: ...t memory initialization codes 0x80 0x8F OEM DXE initialization codes 0xC0 0xCF OEM BDS initialization codes Post Codes From hostdiags Codes Description 0x69DA Oracle OSC Entered OSC method 0x69DB Oracle OSC Forced Legacy mode granted OS nothing 0x69DC Oracle OSC Granted OS native hot plug 0x69DD Oracle OSC Granted OS native PME 0x69DF Oracle Legacy Hot Plug Attn PB SCI interrupt Attn Push Button 0...

Page 280: ...280 Sun Server X4 4 Service Manual October 2015 ...

Page 281: ...s on page 282 Server Specifications This section includes physical electrical and environmental specifications for the system Physical Specifications on page 281 Electrical Specifications on page 282 Environmental Requirements on page 282 Physical Specifications The following table lists the physical specifications for the Sun Server X4 4 Parameter Value Height 129 9 mm 5 1 inches Width 436 5 mm 1...

Page 282: ... hr Environmental Requirements The following table lists the environmental requirements for the Sun Server X4 4 Parameter Value Operating temperature single non rack system At sea level 5 C to 35 C 41 F to 95 F At altitude 5 C to 31 C 41 F to 88 F Non operating temperature single non rack system 40 C to 68 C 40 F to 154 F Operating humidity single non rack system 10 to 90 relative humidity non con...

Page 283: ...Server Specifications Server Specifications 283 Parameter Value Acoustic noise LwAd 8 9 B idle and operating room temp 8 9 B max ambient LpAm 75 dBA bystander position max ambient ...

Page 284: ...284 Sun Server X4 4 Service Manual October 2015 ...

Page 285: ... 77 131 133 C cable management arm See CMA cabling the server 57 Charge Status indicator 49 77 DIMM test circuit 80 133 chassis serial number locating 63 clearing faults 85 CMA installing 233 releasing 94 resetting 227 verifying operation 235 cold reset 104 cold service See component serviceability preparing server 90 complete power removal 97 102 104 component cooling issues 51 designations 69 fa...

Page 286: ...ion 56 information 38 troubleshooting 54 DIMM Fault indicators 80 fault remind test circuit 80 installing 136 locating 81 failed 77 locating faulty 133 memory subsystem 26 multi DIMM failure state 146 physical layout 142 population rules 143 removing 131 134 replacing faulty 129 servicing 128 slot designations 71 test circuit 49 disk drive 30 designations 73 location 19 replacing backplane 209 doc...

Page 287: ...rates 43 troubleshooting 38 FRU See replaceable components servicing 167 full power mode 103 G graceful power off 97 103 H hardware faults troubleshooting 33 HBA cable routing 156 reference 156 heatsink See CPU installing 181 removing 174 help technical support 62 hot service See component serviceability preparing server 89 I I O subsystem overview 29 immediate power off 97 104 indicators back pan...

Page 288: ... replacing faulty 130 servicing 128 slots designations 70 motherboard replacing 219 multi DIMM failure state 146 N NAC names temperature sensors 27 network ports Service Manual 20 O Oracle Hardware Management Pack 32 Oracle ILOM 31 controlling Locator indicator 105 106 managing Locator indicator 106 powering off 100 101 preparing for service 90 Oracle System Assistant 31 over temperature issues 29...

Page 289: ...90 position operational 227 server installing 230 removing 95 server position 236 slide rail operation 235 redundant components 51 removing CPU 168 CPU and heatsink 174 CPU cover plate 168 DIMM 131 134 DIMM replace 129 disk drive backplane 209 DVD drive filler panel 159 fan board 188 fan module 115 filler panel PCIe card 148 filler panels 76 memory riser card 131 memory riser card replacing 130 mo...

Page 290: ...essing 269 shutting down See powering off slide rails See rack slot designations CPU 70 DIMM 71 disk drives 73 fan modules 69 memory riser cards 70 PCIe 72 power supplies 72 USB ports internal 73 SP system management subsystem 31 SP card installing 217 removing 215 servicing 215 specifications electrical Service Manual 282 environmental Service Manual 282 physical Service Manual 281 standby power ...

Page 291: ...ing 33 diagnostic tools 54 fault remind test circuits 49 front panel blink rates 43 front panel indicators 38 hardware faults 33 information 38 information for technical support 62 multi DIMM failure state 146 power issues 51 system cooling issues 49 two CPU configuration 24 29 U USB ports Service Manual back panel 20 Service Manual front panel 19 internal 30 internal designations 73 V video port ...

Page 292: ...292 Sun Server X4 4 Service Manual October 2015 ...

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