Olivetti DP, Technical Information Manual

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NetWare Troubleshooting
Chapter 3: Novell NetWare Setup
❖
3-15
NetWare Trouble-
shooting
Troubleshooting for the Windows-based PC consists of both
hardware and software procedures.
The steps in each of these procedures should eliminate cabling,
communication, and connection problems associated with
direct-connected ports.
Complete one of these procedures (based on the type of port being
used), then run a test print from your software application. If the job
prints, no further system troubleshooting will be necessary.
For problems with the appearance of your document, once it has
printed, consult the Troubleshooting chapter of the DP System
Administrator Guide.
Requirements • You are operating a Windows-based system with the
CentreWare DP software and at least one print driver installed.
• You are a NetWare Network Administrator OR administrative
person with ADMIN/SUPERVISOR or ADMIN/SUPERVISOR
EQUIVALENT login rights to the NetWare Server(s) servicing
the DP printer.
• The instructions for these troubleshooting tasks assume a base
knowledge of NetWare.
NetWare
Troubleshooting Quick
Check
1
Verify that the printer is plugged in, turned on, and connected to an
active network.
2
Verify that the printer is receiving network traffic by monitoring the
LEDs on the back of the printer. When the printer is connected to a
functioning network receiving traffic, its link LED will be green,
and its orange traffic LED will be flashing rapidly.
3 Verify that the client is logged into the network and printing to the
correct print queue. Also verify that the user has access to the DP
printer queue.
4
Verify that the DP NetWare print queue exists, is accepting jobs,
and has a Print Server attached. If not, try using Quick Setup in
CentreWare DP to reconfigure the print queue. Reset the printer.
5 Print out a Configuration Sheet. Verify that Printer Server is
enabled. Try setting the frame type to the frame type your NetWare
Server is using.