Olivetti DP, Technical Information Manual

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OS/2 Troubleshooting
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DP Technical Information Guide
OS/2
Troubleshooting
This section contains OS/2 quick check and step-by-step
troubleshooting procedures.
Requirements • A workstation/server with the appropriate DP print driver
installed.
• A working knowledge of the operating system being used on
your workstation.
• Proper cabling in use to connect the printer to the network.
OS/2 Quick Check 1 Check ALL IP addresses and verify that you have set the DP
printer’s address correctly at the Control Panel.
2 Use the “ping” command to see if your server responds. If the
server does not respond you may have an addressing or network
problem.
3 Use the “ping” command to see if your DP printer responds. If the
printer does not respond, you may have an addressing or network
problem. Correct these conditions and retry.
4 Use the “ping” command to see if your gateway responds. If the
gateway does not respond, you may have an addressing or network
problem. Correct these conditions and retry.
5 Check your router, subnet (if applicable), and gateway addresses.
(Incorrect addressing can render your lpr/lpd printing system
unusable.)
6 For OS/2 printing only, is LPRPORTD.EXE running?
7 For OS/2 and WIN-OS/2 printing, is LPRMON.EXE running?
8 Have you applied appropriate fixpacks, APARs (see Compatibility
for required fixpacks)? If not, the proper fixpack must be applied.