Olivetti d-Color MF920 Operation Manual Download Page 171

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941.02

The magenta toner cartridge needs maintenance. Call for service.

942.02

The yellow toner cartridge needs maintenance. Call for service.

943.02

The black toner cartridge needs maintenance. Call for service.

900–999 Service <message>

Turn the printer off.

Unplug the power cord from the wall outlet.

Check all cable connections.

Connect the power cord to a properly grounded outlet.

Turn the printer back on.

If the service message appears again, contact Customer Support, and report the message.

Understanding printer messages

171

Summary of Contents for d-Color MF920

Page 1: ...d Color MF920 d Color MF923 OPERATION GUIDE Code 556701en GB...

Page 2: ...ter setup 29 Printing menu settings pages 30 Printing a network setup page 30 Setting up the printer software 30 Installing printer software 30 Updating available options in the printer driver 31 Sett...

Page 3: ...terhead 53 Storing paper 54 Supported paper sizes types and weights 54 Paper sizes supported by the printer 54 Paper types supported by the printer 55 Paper types and weights supported by the printer...

Page 4: ...g copies 73 Making a copy lighter or darker 73 Adjusting copy quality 74 Collating copies 74 Placing separator sheets between copies 75 Copying multiple pages onto a single sheet 75 Canceling a copy j...

Page 5: ...using the printer control panel 97 Using shortcuts and the address book 98 Using fax destination shortcuts 98 Using the address book 98 Customizing fax settings 98 Changing the fax resolution 98 Maki...

Page 6: ...113 235 paper jam 113 242 and 243 paper jams 113 250 paper jam 114 290 paper jam 114 Understanding printer menus 116 Menus list 116 Supplies menu 117 Paper menu 117 Default Source menu 117 Size Type...

Page 7: ...bottle 173 Replacing supplies 173 Replacing the waste toner bottle 173 Replacing a black imaging kit 176 Replacing a black and color imaging kit 182 Replacing a toner cartridge 187 Replacing a develop...

Page 8: ...oo long or freezes the computer 206 Poor scanned image quality 206 Partial document or photo scans 207 Cannot scan from a computer 207 Solving fax problems 207 Caller ID is not shown 207 Cannot send o...

Page 9: ...shading appears on the page 222 Toner rubs off 222 Toner specks 223 Transparency print quality is poor 223 Uneven print density 223 Solving color quality problems 224 Color misregistration 224 FAQ abo...

Page 10: ...the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time Note Use the handholds located on both sides of the printer to lift it off the optional drawer Us...

Page 11: ...product ormakeanyelectricalorcablingconnections suchasthefaxfeature powercord ortelephone duringalightning storm CAUTION TIPPING HAZARD Floor mounted configurations require additional furniture for s...

Page 12: ...meets the latest revision of the ASHRAE 62 standard Provide a flat sturdy and stable surface Keep the printer Away from the direct airflow of air conditioners heaters or ventilators Free from direct s...

Page 13: ...feeder Tray 2 Basic functions of the scanner The scanner provides copy fax and scan to network capability for workgroups You can Make quick copies or change the settings on the printer control panel t...

Page 14: ...sheets of plain paper into the ADF Scan sizes from 125 x 216 mm 4 9 x 8 5 in wide to 127 x 356 mm 5 x 14 in long Scan media weights from 52 to 120 g m2 14 to 32 lb Do not load postcards photos small i...

Page 15: ...ing andprintingoptionsaswellasstatusanderrormessages Access the administration menus start stop or cancel a print job 3 Keypad area Enter numbers letters or symbols on the display print using the USB...

Page 16: ...aperSaver andCollatesettings 6 Address Book Press to enter the address book 7 Darkness Press the Darkness button to adjust the current darkness settings 8 Duplex 2 Sided Press the Duplex 2 Sided butto...

Page 17: ...ror messages Note The fax feature is not available on selected printer models 3 Stop Cancel Press to stop all printer activity 4 Colour start Press to copy or scan in color 5 Black start Press to copy...

Page 18: ...drive is connected and the USB menu is displayed Item Description 1 Redial Pause1 Press the Redial Pause button to cause a two or three second dial pause in a fax number In the Fax To field a Dial Pa...

Page 19: ...available 4 Shortcuts Press to enter the shortcut screen 5 Hook1 Press to take the line off hook like picking up a phone receiver Press a second time to hang up the line 6 Options1 Press the Options b...

Page 20: ...able options Note Certain machine models options or supplies may not be available Contact your place of purchase for more information Memory cards Printer memory Flash memory Font cards Installing a m...

Page 21: ...touching any system board electronic componentsorconnectors 2 Use the illustration below to locate the connector Warning Potential Damage System board electronic components are easily damaged by stati...

Page 22: ...1 Flash memory or font card connector 2 Memory card connector 3 Open the memory card connector latches Additional printer setup 22...

Page 23: ...ints along the edge of the card 5 Align the notches on the memory card with the ridges on the connector 1 Notches 2 Ridges 6 Push the memory card straight into the connector until it snaps into place...

Page 24: ...of the printer a Turn the screws on the cover counterclockwise and then remove them b Gently pull the cover away from the printer and then remove it Warning Potential Damage System board electronic c...

Page 25: ...1 Flash memory or font card connector 2 Memory card connector 3 Unpack the flash memory or font card Note Avoid touching the connection points along the edge of the card Additional printer setup 25...

Page 26: ...m board This ensures the metal pins line up correctly as well 1 Plastic pins 2 Metal pins 5 Push the card firmly into place Notes The entire length of the connector on the card must touch and be flush...

Page 27: ...lug the power cord from the wall outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Unpack the 650...

Page 28: ...driver on page 31 Attaching cables 1 Connect the printer to a computer or a network For a local connection use a USB cable For a network connection use an Ethernet cable Notes For fax connections see...

Page 29: ...that all printer options are installed correctly A list of installed options appears toward the bottom of the page If an option you installed is not listed then it is not installed correctly Remove t...

Page 30: ...verify the network connection This page also provides important information that aids network printing configuration 1 Make sure the printer is on and Ready appears 2 From the printer control panel pr...

Page 31: ...OK The printer folder opens 4 Select the printer 5 Right click the printer and then select Properties 6 Click the Install Options tab 7 Under Available Options add any installed hardware options 8 Cli...

Page 32: ...ecured wireless network is not recommended If you are installing the printer on an 802 1X network using the Advanced method then you may need the following Authentication type Inner authentication typ...

Page 33: ...he wireless network and the printer Note After the printer is configured the software will instruct you to disconnect the temporary USB cable so you can print wirelessly 8 Follow the instructions on t...

Page 34: ...ac OS X version 10 4 and earlier a From the Finder desktop choose Go Applications b From the Applications folder double click Internet Connect c From the toolbar click AirPort 2 From the Network pop u...

Page 35: ...computer to use the printer wirelessly To print to a network printer each Macintosh user must install a custom PostScript Printer Description PPD file and create a printer in the Print Center or Print...

Page 36: ...n 10 4 1 From the Finder desktop choose Go Applications 2 Double click the Utilities folder 3 Locate and double click Print Center or Printer Setup Utility 4 From the Printer List choose Add 5 Choose...

Page 37: ...ctions 9 Follow the on screen instructions to complete the installation For Macintosh users 1 Allow the network DHCP server to assign an IP address to the printer 2 Print the network setup page from t...

Page 38: ...Mac OS X version 10 5 1 From the Apple menu choose System Preferences 2 Click Print Fax 3 Click 4 Click AppleTalk 5 Select the printer from the list 6 Click Add In Mac OS X version 10 4 and earlier 1...

Page 39: ...ing through the printer Thickness impacts how much can be loaded into a tray Surface roughness measured in Sheffield units impacts print clarity and how well toner fuses to the paper Surface friction...

Page 40: ...ture in the printer fuser Preprinted papers that require a registration the precise location on the page greater than 2 3 mm 0 9 in such as optical character recognition OCR forms In some cases regist...

Page 41: ...enabled on printer models supporting duplex Energy Paper Use all the settings associated with Energy mode and Paper mode Off Use factory default settings for all settings associated with Eco Mode This...

Page 42: ...l General Settings appears and then press 4 Press the arrow buttons until Quiet Mode appears and then press 5 Select the setting you want and then press Submitting changes appears Adjusting Power Save...

Page 43: ...characteristics If the name that best describes your paper is used by linked trays assign a different Paper Type name to the tray such asCustom Type x or define your owncustom name Paper Size for exa...

Page 44: ...ubmitting changes appears followed by Size 8 Press the arrow buttons until Type appears and then press 9 Press the arrow buttons until the correct type appears and then press Submitting changes appear...

Page 45: ...1 From the Universal Setup menu press the arrow buttons until Portrait Width or Portrait Height appears and then press Note Select Portrait Height to adjust the paper height setting or Paper Width to...

Page 46: ...size indicators on the bottom of the tray to help position the guide 3 If the paper is longer than letter size paper then push the green tab at the back of the tray to elongate it 4 Flex the sheets ba...

Page 47: ...the tray change the Paper Type or Paper Size setting for the tray from the printer control panel Note Mixing paper sizes or types in a paper tray may lead to jams Loading the 650 sheet duo drawer The...

Page 48: ...Length guide tabs 2 Size indicators 3 Width guide tabs Using the multipurpose feeder 1 Push the multipurpose feeder latch to the left 2 Open the multipurpose feeder Loading paper and specialty media 4...

Page 49: ...s by the edges and fan them Straighten the edges on a level surface Note Avoid touching the print side of transparencies Be careful not to scratch them Flex a stack of envelopes back and forth to loos...

Page 50: ...the paper is as far into the multipurpose feeder as it will go with very gentle pushing Paper should lie flat in the multipurpose feeder Make sure the paper fits loosely in the multipurpose feeder and...

Page 51: ...opes with the flap side up Note Align the long edge of the print media so that it is flush with the right side of the manual feeder 3 Adjustthe widthguidesuntiltheylightlytouch themedia sheet Do notfo...

Page 52: ...paper is too rough toner cannot fuse to it properly If paper is too smooth it can cause paper feeding or print quality issues Always use paper between 100 and 300 Sheffield points however smoothness b...

Page 53: ...that fail EN12281 2002 European Paper weighing less than 60 g m2 16 lb Multiple part forms or documents Selecting paper Using appropriate paper prevents jams and helps ensure trouble free printing To...

Page 54: ...doptionalpapersourcesandthetypesofpapertheysupport Note For an unlisted paper size select the closest larger listed size Paper sizes supported by the printer Note Your printer model may have a 650 she...

Page 55: ...162 x 229 mm 6 4 x 9 in X X Monarch 105 x 241 mm 4 1 x 9 5 in X X Other Envelope 98 x 162 mm 3 9 x 6 3 in up to 176 x 250 mm 6 9 x 9 8 in X X WhenUniversalis selected thepageis formattedfor216x 356mm...

Page 56: ...to 176 g m2 grain long 27 8 to 47 lb bond 105 to 176 g m2 grain long 27 8 to 47 lb bond 105 to 176 g m2 grain long 27 8 to 47 lb bond Glossy papers Book 88 to 176 g m2 grain long 60 to 120 lb book Co...

Page 57: ...uplex does not support card stock transparencies envelopes or labels 3 For 60 to 176 g m2 16 to 47 lb bond paper we recommend grain long fibers 5 The pressure sensitive area must enter the printer fir...

Page 58: ...ity Paper type Standard output bin1 Paper 100 sheets2 1 Capacity may vary depending on media specifications and the printer operating environment 2 Based on 75 g m2 20 lb paper Paper and specialty med...

Page 59: ...ings to match the loaded paper or select the appropriate tray or feeder c Click OK and then click Print For Macintosh users a Customize the settings as needed in the Page Setup dialog 1 With a documen...

Page 60: ...ray Simplex one sided printing from trays Printed letterhead design is placed faceup The top edge of the sheet with the logo is placed at the front of the tray Duplex two sided printing from trays Pri...

Page 61: ...rint samples on the transparencies being considered for use before buying large quantities When printing on transparencies Feed transparencies from the 250 sheet tray manual feeder or optional multipu...

Page 62: ...labels being considered for use before buying large quantities Note Single sided paper labels designed for laser printers are supported for occasional use no more than 20 pages of paper labels a mont...

Page 63: ...MarkVision Professional the printer software or the printer control panel 1 Set the Paper Type to Card Stock 2 Set the Paper Weight to Card Stock Weight 3 Set the Card Stock Weight to Normal or Heavy...

Page 64: ...otes If you insert the flash drive when the printer requires attention such as when a jam has occurred the printer ignores the flash drive If you insert the flash drive while the printer is printing o...

Page 65: ...an connect a PictBridge enabled digital camera to the printer and use the buttons on the camera to select and print photos 1 Insert one end of the USB cable into the camera Note Use only the USB cable...

Page 66: ...hows the resources stored in flash memory or on the hard disk 1 Make sure the printer is on and Ready appears 2 From the printer control panel press 3 Press the arrow buttons until Reports appears and...

Page 67: ...the Windows taskbar When you send a job to print a small printer icon appears in the right corner of the taskbar 1 Double click the printer icon A list of print jobs appears in the printer window 2 Se...

Page 68: ...3 Double click the printer icon 4 From the printer window select the job to cancel 5 From the icon bar at the top of the window click the Delete icon Printing 68...

Page 69: ...a document into the ADF adjust the paper guides 3 From the printer control panel press for a black only copy or for a color copy 4 If you placed the document on the scanner glass and have additional...

Page 70: ...Photo comes on 4 Change the copy settings as needed 5 From the printer control panel press for a black only copy or for a color copy 6 Place the next document on the scanner glass and then press 1 on...

Page 71: ...a color copy 9 If you placed the document on the scanner glass and have additional pages to copy then place the next page on the scanner glass and then press 1 on the numeric keypad Otherwise press 2...

Page 72: ...6 Press the arrow buttons until the tray or source containing the media you want the copy to be on appears and then press 7 Change the copy settings as needed 8 Press for a black only copy or for a co...

Page 73: ...until the scale option you want appears and then press If you selected Custom then do the following a Pressthearrowbuttonstodecreaseorincreasethesize orenteranumberbetween25and400onthenumeric keypad b...

Page 74: ...meric keypad 7 Press to return to the Ready state Collating copies If you print multiple copies of a document then you can choose to print each copy as a set collated or to print the copies as groups...

Page 75: ...The Copy Size must be set to 100 1 Load an original document faceup short edge first into the ADF or facedown on the scanner glass Note Do not load postcards photos small items transparencies photo pa...

Page 76: ...appears Improving copy quality Question Tip When should I use Text mode Use text mode when text preservation is the main goal of the copy and preserving images copied from the original document is no...

Page 77: ...a shortcut number or use the address book Getting ready to e mail Setting up the e mail function For e mail to operate it must be turned on in the printer settings and have a valid IP address or gate...

Page 78: ...ked to enter a password If you do not have an ID and password get one from your system support person 4 Click E mail Destination Setup 5 Type a unique name for the recipient and then enter the e mail...

Page 79: ...r or letter you want The first time youpressthe button the numberforthat buttonappears When youpressthe buttonagain one oftheletters assigned to that button appears b Press the right arrow button to m...

Page 80: ...button Scan to E mail appears 4 Press Search appears Note If there are no entries in the address book Manual Entry appears 5 Press to search the address book 6 Press the arrow buttons until the addres...

Page 81: ...ready to fax The following connection methods may not be applicable in all countries or regions CAUTION SHOCK HAZARD Do not use the fax feature during a lightning storm Do not set up this product orm...

Page 82: ...fax setup information Using the printer control panel for fax setup When the printer is turned on for the first time or if the printer has been off for an extended time a series of start up screens a...

Page 83: ...works best when directly connected to the wall outlet Other devices such as a telephone or answering machine can be successfully attached to pass through the printer as described in the setup steps If...

Page 84: ...th the printer to the top LINE port on the back of the printer 2 Connect the other end of the telephone cable to an active analog telephone wall jack Connecting to a DSL service If you subscribe to a...

Page 85: ...ervice A distinctive ring service may be available from your telephone service provider This service allows you to have multiple phone numbers on one telephone line with each phone number having a dif...

Page 86: ...nswering machine to the same telephone line 1 Remove the plug from the bottom EXT port on the back of the printer 2 Connect your telecommunications equipment directly to the bottom EXT port on the bac...

Page 87: ...ntries or regions a telephone line adapter is included in the box Use this adapter to connect an answering machine telephone or other telecommunications equipment to the printer There is a plug instal...

Page 88: ...op LINE port on the back of the printer 2 Connect the other end of the telephone cable to the adapter and then connect the adapter to the wall jack Note Your telephone adapter may look different than...

Page 89: ...3 Connect the answering machine or telephone to the adapter Faxing 89...

Page 90: ...evices in your home such as telephones or answering machines may not work 1 Connect one end of the telephone cable that came with the printer to the top LINE port on the back of the printer 2 Connect...

Page 91: ...3 Ifyouwouldliketousethesamelineforbothfaxandtelephonecommunication thenconnectasecondtelephone line not provided between the telephone and the F slot of an active analog telephone wall jack Faxing 91...

Page 92: ...ting to a computer with a modem Connect the printer to a computer with a modem to send faxes from the software program Note Setup steps may vary depending on your country or region 1 Make sure you hav...

Page 93: ...er 4 Connect a second telephone cord from the telephone to the computer modem Note Refer to the manual that came with your computer for the telephone connections 5 Connect a third telephone cord from...

Page 94: ...may have to reset the date and time To set the date and time 1 Type the printer IP address into the address field of your Web browser Note If you do not know the IP address of the printer then print...

Page 95: ...ess to move the cursor to the left and delete a number To use a fax shortcut press and then press the arrow buttons until the fax shortcut you want appears Then press 5 Press 1 to enter another fax nu...

Page 96: ...hen click Add Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Instead of entering the entire phone number of a fax recipient on the printer control panel each time...

Page 97: ...ime and date appear on the second line 4 Press Address Book Search appears 5 Press the arrow buttons until Add appears and then press 6 Press the arrow buttons until Enter Fax Number appears and then...

Page 98: ...a color fax Using the address book Note If the address book feature is not enabled contact your system support person 1 Load an original document faceup short edge first into the ADF or facedown on th...

Page 99: ...o not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF Place these items on the scanner glass 2 If you are loading a document into the...

Page 100: ...choose the size of the documents you are going to fax 1 From the Fax area of the printer control panel press the Options button Original Size appears 2 Press 3 Press the arrow buttons until the size...

Page 101: ...iginal document Improving fax quality Question Tip When should I use Text mode Use Text mode when text preservation is the main goal of the fax and preserving images copied from the original document...

Page 102: ...d Forward Forward 6 From the Forward to list select Fax 7 ClickinsidetheForwardtoShortcutbox andthenentertheshortcutnumberwhereyouwantthefaxforwarded Note The shortcut number must be a valid shortcut...

Page 103: ...can be scanned and then sent to a color printer Sending a document to an FTP server is similar to sending a fax The difference is that you are sending the information over your network instead of over...

Page 104: ...d the shortcut entry After you press 2 Press Start To Begin appears 7 Press to send a black only copy or to send a color copy Creating an FTP shortcut using the Embedded Web Server 1 Type the printer...

Page 105: ...then downloading the profile to the printer Note Scanning to a computer or USB device is not available on selected printer models Scanning to a computer 1 Type the printer IP address into the address...

Page 106: ...specified or launched in the program you specified Scanning to a USB flash memory device Note The USB port is not available on selected printer models 1 Insert a USB flash memory device into the fron...

Page 107: ...ain text or fine line art When should I use Text Photo mode Use Text Photo mode when scanning an original document that contains a mixture of text and graphics Text Photo mode is recommended for magaz...

Page 108: ...Formore information see Papertypesand weights supported by the printer on page 56 Do not load wrinkled creased damp bent or curled paper Flex fan and straighten paper before loading it Do not use pap...

Page 109: ...remove any jams 5 Verify that the paper is loaded correctly 6 Reinsert Tray 1 2 201 Under the fuser 3 202 In the fuser 4 230 In the duplex 5 235 In the duplex Note This jam number indicates that the p...

Page 110: ...re all paper fragments are removed 3 Insert the tray 4 Press 201 paper jam 1 Grasp the front door at the side handholds and then pull it toward you to open it CAUTION HOT SURFACE The inside of the pri...

Page 111: ...m and 202 xx Paper Jam appear 3 Close the front door 4 Press 202 paper jam 1 Grasp the front door at the side handholds and then pull it toward you to open it CAUTION HOT SURFACE The inside of the pri...

Page 112: ...hen pull the fuser cover toward you 3 Hold the fuser cover down and then remove the jammed paper The fuser cover closes when released Note Make sure all paper fragments are removed 4 Close the front d...

Page 113: ...d then pull it toward you to open it 2 Remove the jam 3 Load the tray with the correct paper size A4 letter legal folio 4 Insert the tray 5 Close the front door 6 Press 242 and 243 paper jams 1 Grasp...

Page 114: ...ess the paper jammed 2 Remove the jam Note Make sure all paper fragments are removed 3 Insert the tray 4 Press 290 paper jam 1 Remove all original documents from the ADF 2 Open the ADF cover and then...

Page 115: ...4 Open the scanner cover and then remove any jammed pages 5 Close the scanner cover 6 Press Clearing jams 115...

Page 116: ...n Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Imaging Kit Waste Toner Bottle Default Source Size Type Paper Texture Paper Weight Paper Loading Custom Type Custom Scan Sizes Universal...

Page 117: ...efault Source menu Menu item Description Default Source Tray x MP Feeder Manual Paper Manual Env Sets a default paper source for all print jobs Notes The 650 sheet duo drawer must be installed in orde...

Page 118: ...y Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Specifies the type of paper loaded in each tray Notes Plain Paper is the factory default setting for Tray...

Page 119: ...ear as a menu setting Letter is the U S factory default setting A4 is the international factory default setting The multipurpose feeder does not automatically sense paper size The paper size value mus...

Page 120: ...ault setting Card Stock Texture Smooth Normal Rough Specifies the relative texture of the card stock loaded in a specific tray Notes Normal is the factory default setting Settings appear only if card...

Page 121: ...d in a specific tray Note Normal is the factory default setting Light Paper Smooth Normal Rough Specifies the relative texture of the light paper loaded in a specific tray Notes Normal is the factory...

Page 122: ...abels loaded in a specific tray Note Normal is the factory default setting Envelope Weight Light Normal Heavy Identifies the relative weight of the envelopes loaded in a specific tray or feeder Note N...

Page 123: ...ry default setting Bond Loading Duplex Off Determines whether 2 sided printing occurs for all jobs that specify Bond as the paper type Note Off is the factory default setting Letterhead Loading Duplex...

Page 124: ...lected from Print Properties in Windows or the Print dialog in Macintosh Custom Types menu Menu item Description Custom Type x Paper Card Stock Transparency Glossy Envelope Rough Cotton Associates a p...

Page 125: ...ame replaces aCustom Scan Size x name in the printer menus Notes 8 5 inches is the US factory default setting for Width 216 millimeters is the international factory default setting for Width 14 inches...

Page 126: ...paper loaded into trays installed memory the total page count alarms timeouts the printer control panel language the TCP IP address the status of supplies the status of the network connection and oth...

Page 127: ...print servers Network menu Menu item Description PCL SmartSwitch On Off Sets theprinterto automaticallyswitch to PCL emulation whena printjob requires it regardless of the default printer language No...

Page 128: ...of the USB buffer Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is updated Mac Binary PS On Off Auto Sets the printer...

Page 129: ...printer does not examine incoming data When the Off setting is used the printer uses PostScript emulation if PS SmartSwitch is set to On It uses the default printer language specified in the Setup me...

Page 130: ...Address Sets the network address information for an external print server that is attached to the printer using a USB cable Note Thismenuitemisavailableonlyiftheprinterisattachedtoanexternalprinter s...

Page 131: ...ergy paper or specialty media Notes Off is the factory default setting Off resets the printer to its factory default settings The Energy setting minimizes the power used by the printer Performance may...

Page 132: ...MM DD YYYY DD MM YYYY YYYY MM DD Formats the printer date Note MM DD YYYY is the US factory default setting and DD MM YYYY is the international factory default setting Time Format 12 hour A M P M 24 h...

Page 133: ...ing has no effect on PCL or PPDS emulation print jobs Print Recovery Auto Continue Disabled 5 255 Lets the printer automatically continue printing from certain offline situations when not resolved wit...

Page 134: ...sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Specifies whether an original document is duplex two sided or simplex one sided and then specifies whether the copy should be...

Page 135: ...tes it is the current default setting Paper Source Tray x Single Sheet Feeder Multi Sheet Feeder Specifies the paper source for copy jobs Note Tray 1 is the factory default setting Transparency Separa...

Page 136: ...ast 0 5 Best for content Specifies the contrast used for the copy job Note Best for content is the factory default setting Shadow Detail 4 to 4 Adjusts the amount of shadow detail visible on a copy No...

Page 137: ...qual is the factory default setting Equal splits the memory for sending and receiving fax jobs into equal amounts Mostly sent specifies that most of the memory is set to send fax jobs All send specifi...

Page 138: ...he page top edge for portrait orientation and left edge for landscape orientation Mode Text Text Photo Photograph Specifies the type of content that will be scanned to fax Notes Text is used when the...

Page 139: ...sent Note 33600 baud is the factory default setting Background Removal 4 to 4 Adjusts the amount of background visible on a copy Note 0 is the factory default setting Contrast Best for content 0 5 Spe...

Page 140: ...e paper loaded in the designated fax source Note On is the factory default setting Paper Source Auto Size Match Tray x Single Sheet Feeder Multi Page Feeder Specifies the paper source selected to supp...

Page 141: ...ifies whether printed logs display the dialed number or the station name Note Remote Station Name is the factory default setting Enable Job Log On Off Enables access to the Fax Job log Note On is the...

Page 142: ...ng Update Code Enable Disable Enables or disables the ability of the printer to update its firmware code from a USB device Note Enable is the factory default setting Scan Settings Menu item Descriptio...

Page 143: ...Folio Statement Universal 4 x 6 in 3 x 5 in Business Card Custom Scan Size x A4 A5 Oficio Mexico A6 JIS B5 Specifies the paper size of the document that is being scanned Note Letter is the US factory...

Page 144: ...files are created with one file for each page of the job Notes On is the factory default setting This menu item applies to all scan functions Scan bit Depth 8 bit 1 bit Enables the Text Photo mode to...

Page 145: ...tting Resource Save On Off Saves the permanently downloaded resources Note Off is the factory default setting Finishing menu Note Certain options are not available on selected printer models Menu item...

Page 146: ...print job if Collation is set to On If Collation is set to Off a blank page is inserted between each set of printed pages such as after all page 1 s all page 2 s and so on Between Jobs inserts a blank...

Page 147: ...vailable from the Manual Color menu Duetothedifferencesinadditiveandsubtractivecolors certaincolorsthatappear on computer monitors are impossible to duplicate on the printed page Print Resolution 4800...

Page 148: ...to the printer output by individually altering the amount of toner being used for each color plane Specifies the amount of color from 5 to 5 Note 0 is the factory default setting Color Samples sRGB D...

Page 149: ...ses saturation This is preferred for business graphics and text Off turns off color conversion Manual Color CMYK CMYK Image CMYK Text CMYK Graphics Customizes the CMYK color conversions The values for...

Page 150: ...g PostScript menu Menu item Description Print PS Error On Off Prints a page containing the PostScript error Note Off is the factory default setting Image Smoothing On Off Enhances the contrast and sha...

Page 151: ...72 of an inch Point sizes can be increased or decreased in 0 25 point increments PCL Emulation Settings Pitch 0 08 100 Specifies the font pitch for scalable monospaced fonts Notes 10 is the factory d...

Page 152: ...nd Notes Off is the factory default setting Setting alterations are duplicated in the PPDS menu Tray Renumber Assign MP Feeder Off None 0 199 Assign Tray x Off None 0 199 Assign Manual Paper Off None...

Page 153: ...t Height Fit Width Scales the image to fit the selected paper size Note Best Fit is the factory default setting Orientation Portrait Landscape Rev Portrait Rev Landscape Sets the image orientation Not...

Page 154: ...idge enabled camera have a value for this setting the value in the camera supersedes the value in the printer Paper Source MP Feeder Tray x Manual Paper Identifies the printer default input source whe...

Page 155: ...CVT GMT Dublin Ireland London BST Western Europe Central Europe Eastern Europe Cairo EET Pretoria SAST Moscow MSK Specifies the time zone for the fax Note indicates that this value does not have pre...

Page 156: ...me zone for the fax Note indicates that this value does not have pre programmed Daylight Savings Time Start and End times Observe DST On Off Accommodates Daylight Savings Time changes Note On is the f...

Page 157: ...release job resources and access the USB drive directly or press 2 to ignore the USB drive and return to the job being set up Busy Wait for the message to clear Calibrating Wait for the message to cle...

Page 158: ...sage to clear Fax failed The fax failed to be sent Wait for the message to clear Flushing buffer Wait for the message to clear File corrupt A file with a valid extension is detected but the actual fil...

Page 159: ...x line is busy Wait for the message to clear Load src with x Try one or more of the following Load the paper tray or other source with the correct paper type and size Press and then press to cancel pr...

Page 160: ...de Wait for the message to clear No dial tone The printer does not have a dial tone Wait for the message to clear No recognized file types Either there are no files saved on the USB drive or the files...

Page 161: ...drive was not successfully received Wait for the message to clear and then try sending the job again Programming Code The printer is receiving a file that is a code update Wait for the message to clea...

Page 162: ...tack of paper from the standard exit bin Replace color cartridge Replace the toner cartridge and then press to clear the message and continue printing Replace PC Kit This is the early warning message...

Page 163: ...sage and continue printing Tray x Empty Try one or more of the following Load the paper tray or other source with the correct paper type and size Press and then press to cancel the current job Tray x...

Page 164: ...er off while this message appears on the display 30 yy color cartridge missing Insert the missing toner cartridge to clear the message and continue printing 31 yy Defective color Cartridge Replace the...

Page 165: ...inting Simplifytheprintjobbyreducingtheamountoftextorgraphicsonapageanddeletingunnecessarydownloaded fonts or macros Install additional printer memory 39 Complex page some data may not have printed Th...

Page 166: ...ne or more of the following Press to clear the message and continue printing Turn the printer off and then back on to reset the printer Upgrade flash the network firmware in the printer or print serve...

Page 167: ...pecified tray 82 Replace waste toner box Replace the waste toner bottle For more information see Replacing the waste toner bottle on page 173 82 yy Waste toner box missing Replace the waste toner bott...

Page 168: ...ont door 4 Press to clear the message and continue printing Note When there is more than one jam the message displays the number of pages jammed 235 Paper Jam Check Duplex An unsupported paper size is...

Page 169: ...panel press to start a black only job or to start a color job 293 Paper Missing The scanner was instructed to scan using the ADF but there is no paper in the ADF Note The message clears when the pages...

Page 170: ...n does not clear the message contact your system support person 940 01 Pressdownonthecyantonercartridgetomakesureitisinstalledproperly Turntheprinteroff waitabout10seconds and then turn the printer ba...

Page 171: ...tridge needs maintenance Call for service 900 999 Service message 1 Turn the printer off 2 Unplug the power cord from the wall outlet 3 Check all cable connections 4 Connect the power cord to a proper...

Page 172: ...rinter control panel You can check the status of printer supplies by printing a menu settings page 1 Make sure the printer is on and Ready appears 2 From the printer control panel press 3 Press the ar...

Page 173: ...dges contact the place where you purchased the printer Ordering imaging kits When Replace black and color imaging kit or Replace black imaging kit appears order a replacement imaging kit To order an i...

Page 174: ...3 Open the top door 4 Remove the right side cover Maintaining the printer 174...

Page 175: ...levers on each side of the waste toner bottle and then remove it 6 Place the waste toner bottle in the enclosed packaging 7 Insert the new waste toner bottle 8 Replace the right side cover Maintainin...

Page 176: ...k imaging kit when Imaging Kit appears 1 Grasp the front door at the side handholds and then pull it toward you CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury...

Page 177: ...2 Open the top door 3 Remove the toner cartridges by lifting the handles and then gently pulling away from the imaging kit 4 Remove the right side cover Maintaining the printer 177...

Page 178: ...blue levers on the imaging kit and then pull it toward you 7 Press down on the blue levers grasp the green handles on the sides and then pull the imaging kit out Warning Potential Damage Do not touch...

Page 179: ...pack the replacement black imaging kit Leave the packaging on the black developer unit 10 Gently shake the black developer unit side to side 11 Remove the packaging from the black developer unit 12 In...

Page 180: ...ake sure each developer unit is inserted into a matching color slot 14 Place the used black imaging kit in the enclosed package 15 Align and insert the imaging kit 16 Rotate the blue levers down until...

Page 181: ...17 Replace the waste toner bottle 18 Replace the right side cover 19 Replace the toner cartridges Maintaining the printer 181...

Page 182: ...color imaging kit when Imaging Kit appears 1 Grasp the front door at the side handholds and then pull it toward you to open it CAUTION HOT SURFACE The inside of the printer might be hot To reduce the...

Page 183: ...2 Open the top door 3 Remove the toner cartridges by lifting the handles and then gently pulling away from the imaging kit 4 Remove the right side cover Maintaining the printer 183...

Page 184: ...ard you 7 Press down on the blue levers grasp the green handles on the sides and then pull the imaging kit out Warning Potential Damage Do not touch the underside of the imaging kit This could damage...

Page 185: ...de 10 Remove the packaging from the yellow cyan magenta and black developer units 11 Insert the yellow cyan magenta and black developer units 12 Place the used black and color imaging kit in the enclo...

Page 186: ...14 Replace the waste toner bottle 15 Replace the right side cover 16 Replace the toner cartridges Maintaining the printer 186...

Page 187: ...yellow cyan magenta or black when 88 Replace color Cartridge appears The printer will not continue printing until the specified cartridge is replaced 1 Make sure the printer is on and Ready or 88 Rep...

Page 188: ...3 Open the top door 4 Remove the toner cartridge by lifting the handle and then gently pulling away from the imaging kit Maintaining the printer 188...

Page 189: ...eveloper unit when a print quality defect occurs or when damage occurs to the printer 1 Grasp the front door at the side handholds and then pull it toward you to open it CAUTION HOT SURFACE The inside...

Page 190: ...2 Open the top door 3 Remove the toner cartridges by lifting the handles and then gently pulling away from the imaging kit Maintaining the printer 190...

Page 191: ...ove the right side cover 5 Press the green levers on each side of the waste toner bottle and then remove it 6 Lift the blue levers on the imaging kit and then pull it toward you Maintaining the printe...

Page 192: ...the imaging kit This could damage the imaging kit 8 Remove the used developer unit 9 Place the used developer in the enclosed package 10 Unpack the replacement developer unit Leave the packaging on t...

Page 193: ...13 Insert the developer unit 14 Align and insert the imaging kit Maintaining the printer 193...

Page 194: ...15 Replace the waste toner bottle 16 Replace the right side cover 17 Replace the toner cartridges Maintaining the printer 194...

Page 195: ...es from the printer before proceeding 2 Remove paper from the standard exit tray 3 Dampen a clean lint free cloth with water Warning Potential Damage Do not use household cleaners or detergents as the...

Page 196: ...ass until it is clean and dry 4 Wipe the white underside of the scanner cover until it is clean and dry 5 Close the scanner cover Moving the printer Before moving the printer CAUTION POTENTIAL INJURY...

Page 197: ...inter to another location The printer and options can be safely moved to another location by following these precautions Any cart used to move the printer must have a surface able to support the full...

Page 198: ...includes fonts macros and symbol sets All settings return to the factory default settings except Printer Language in the Setup menu and custom settings in the Network and USB menus Using the Embedded...

Page 199: ...ettings pages and locate the IP address in the TCP IP section 2 Click Settings 3 Under Other Settings click E mail Alert Setup 4 Select the items for notification and type in the e mail addresses that...

Page 200: ...you have checked each of these possibilities turn the printer off wait for about 10 seconds and then turn the printer back on This often fixes the problem Solving printing problems Multiple language...

Page 201: ...functioning correctly MAKE SURE YOU ARE USING A RECOMMENDED USB OR ETHERNET CABLE For more information contact the place where you purchased the printer MAKE SURE PRINTER CABLES ARE SECURELY CONNECTE...

Page 202: ...lly sense the paper size You must set the size from the Paper Size Type menu LOAD THE SAME SIZE AND TYPE OF PAPER Load the same size and type of paper in each tray to be linked Move the paper guides t...

Page 203: ...Press the arrow buttons until Print Timeout appears and then press 6 Press the arrow buttons until the desired value appears and then press Solving copy problems Copier does not respond These are pos...

Page 204: ...White lines in print These are possible solutions Try one or more of the following CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages THE TONER MAY BE LOW When 88 Cartridge low appears or w...

Page 205: ...ress the Mode button until the light comes on next to Text or Text Photo THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED From the printer control panel press the Mode button until the light comes on next...

Page 206: ...d to the computer and the printer AN ERROR MAY HAVE OCCURRED IN THE PROGRAM Turn off and then restart the computer Scanning takes too long or freezes the computer These are possible solutions Try one...

Page 207: ...panel check the Paper Size setting from the Paper menu 2 Before sending the job to print specify the correct size setting For Windows users specify the size from Print Properties For Macintosh users...

Page 208: ...into the wall jack 2 Listen for a dial tone 3 If you do not hear a dial tone then plug a different telephone into the wall jack 4 If you still do not hear a dial tone then plug a telephone into a diff...

Page 209: ...ure that Ready appears TEMPORARILY DISABLE CALL WAITING CallWaitingcandisruptfaxtransmissions Disablethisfeaturebeforesendingorreceivingafax Callyourtelephone company to obtain the keypad sequence for...

Page 210: ...Click Submit THE TONER MAY BE LOW 88 color toner low appears when the toner is low Can receive but not send faxes These are possible solutions Try one or more of the following MAKE SURE THE PRINTER I...

Page 211: ...Decrease the incoming fax transmission speed 1 Type the printer IP address into the address field of your Web browser Note If you do not know the IP address of the printer then print a network setup...

Page 212: ...nnection between the option and the printer MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to see if the option is listed in the Installed Options list If the option...

Page 213: ...cialty media guidelines CHECK THE PAPER GUIDES Move the guides in the tray to the correct position for the size loaded CHECK FOR SERVICE MESSAGES If a service message appears turn the printer off wait...

Page 214: ...eprint after you clear the jam In the Setup menu Jam Recovery is set to Off Set Jam Recovery to Auto or On 1 Press 2 Press the arrow buttons until Settings appears and then press 3 Press the arrow but...

Page 215: ...upported by the printer the host computer and the software program Clipped images These are possible solutions Try one or more of the following CHECK THE GUIDES Move the width and length guides in the...

Page 216: ...Toner Darkness setting From the printer control panel change the setting from the Quality menu For Windows users change the setting from Print Properties For Macintosh users change the setting from t...

Page 217: ...llowing A TONER CARTRIDGE MAY BE DEFECTIVE Replace the defective toner cartridge THE IMAGING KIT MAY BE DEFECTIVE Replace the imaging kit Note The printer has two types of imaging kits a black and col...

Page 218: ...1 From the printer control panel check the Paper Type setting from the Paper menu 2 Before sending the job to print specify the correct type setting For Windows users specify the type from Print Prop...

Page 219: ...colors whenever a new imaging kit is detected If a cartridge is replaced then you can calibrate the colors manually 1 From the printer control panel press 2 From the Admin menu press the arrow button...

Page 220: ...xtured paper with rough finishes CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray MAKE SURE COLOR SAVER IS SET TO OFF Color Saver may be set to On A T...

Page 221: ...ibrating appears CHECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too dark the RGB Brightness setting is too dark or the RGB Contrast setting is too high 1 From the pr...

Page 222: ...aging kit and a black imaging kit The black and color imaging kit contains cyan magenta yellow and black The black imaging kit contains black only IS THERE TONER IN THE PAPER PATH Contact Customer Sup...

Page 223: ...transparencies recommended by the printer manufacturer CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray 1 From the printer control panel check the Pap...

Page 224: ...press 4 Press the arrow buttons until Quality menu appears and then press 5 Press the arrow buttons until Color Adjust appears and then press Calibrating appears FAQ about color printing What is RGB...

Page 225: ...mple everything printed seems to be too red This can be caused byenvironmental conditions papertype lighting conditions or userpreference Inthese instances adjust the Color Balance setting to create a...

Page 226: ...available from the Color Samples page of the Embedded Web Server Selecting any sample set generates a multiple page printout consisting of hundreds of colored boxes Either a CMYK or RGB combination is...

Page 227: ...Enter an Increment value from 1 255 Note The closer the value is to 1 the narrower the color sample range will appear 8 Click Print to print the detailed Color Samples set Embedded Web Server does no...

Page 228: ...ns therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes wil...

Page 229: ...identifies static sensitive parts Do not touch in the areas near these symbols without first touching the metal frame of the printer ENERGY STAR Any Olivetti product bearing the ENERGY STAR emblem on...

Page 230: ...5 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condit...

Page 231: ...f the product Setting the Power Saver Timeout to a high value maintains a fast response but uses more energy Off mode Ifthisproducthas anoffmode whichstillconsumes asmallamountofpower thentocompletely...

Page 232: ...your point of purchase If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This equipment conta...

Page 233: ...roRENdu modem est indiqu sur l tiquette produit situ e l arri re de l quipement Les compagnies de t l phone constatent que les surtensions lectriques en particulier celles dues la foudre entra nent d...

Page 234: ...comptage en Suisse Ce filtre doit tre utilis pour toute installation car ces impulsions existent sur toutes les lignes t l phoniques suisses Verwendung dieses Produkts in der Schweiz F rdiesesProdukt...

Page 235: ...s celles risquant d alt rer son fonctionnement Cet appareil a t con u pour fonctionner uniquement avec l antenne fournie L utilisation de toute autre antenne est strictement interdite par la r glement...

Page 236: ...oducto cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE Eesti K esolevaga kinnitab Olivetti et seade see toode vastab direktiivi...

Page 237: ...NSE AGREEMENT This License Agreement Software License Agreement is a legal agreement between you either an individual or a single entity and the developer of the printing device you purchased Licensor...

Page 238: ...R CONTRACT TORT INCLUDING NEGLIGENCE OR STRICT LIABILITY AND EVEN IF LICENSOR OR ITS SUPPLIERS AFFILIATES OR REMARKETERS HAVEBEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES OR FORANYCLAIM BYYOUBASEDONA...

Page 239: ...estroying all copies of the Software Program together with all modifications documentation and merged portions in any form or as otherwise described herein Licensor may terminate your license upon not...

Page 240: ...representations with respect to the Software Program or any other subject matter covered by this License Agreement except to the extent such extraneous terms do not conflict with the terms of this Li...

Page 241: ...940 02 170 941 01 170 941 02 171 942 01 170 942 02 171 943 01 170 943 02 171 A Access USB after scan 157 Access USB now 157 Active NIC menu 127 address book e mail setting up 78 address book fax using...

Page 242: ...F FAQ about color printing 224 fax canceling 100 options 100 101 Fax complete 158 fax connection connecting the printer to the wall jack 84 connecting to a distinctive ring service 85 connecting to a...

Page 243: ...er loading 50 memory card installing 20 troubleshooting 213 Memory full cannot send faxes 160 menu settings pages printing 30 menus Active NIC 127 Copy Settings 134 Custom Scan Sizes 125 Custom Types...

Page 244: ...ong paper 202 job takes longer than expected 201 jobs do not print 201 Large jobs do not collate 202 multiple language PDFs do not print 200 paper curl 217 paper frequently jams 213 tray linking does...

Page 245: ...63 Unsupported Mode 163 Unsupported USB device please remove 163 Unsupported USB hub please remove 163 USB drive disabled 164 Use camera controls to print 164 Waiting 164 Waiting too many events 164 Y...

Page 246: ...roblems 200 troubleshooting copy copier does not respond 203 partial document or photo copies 205 poor copy quality 204 poor scanned image quality 206 scanner unit does not close 203 troubleshooting d...

Page 247: ...ase remove 163 Unsupported USB hub please remove 163 USB drive disabled 164 USB menu 129 USB port 28 Use camera controls to print 164 Utilities menu 149 V viewing reports 199 W Waiting 164 Waiting too...

Page 248: ......

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Olivetti d-Color MF920, Operation Manual

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