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®
GRAFIK Eye
®
QS Control Unit Installation and Operation Guide 66
Symptom
Possible Causes
Solution
Shade EDU (electronic drive
unit) will not move
EDU is not powered
Connect power to EDU
Shade fabric is caught on something
Check and unbind shade fabric
EDU is not assigned to a shade button group
Assign the EDU to a shade button group
Shade button group will not
control any shade
All limits are set to the same height
Verify limit settings
Communications link is not wired to the EDU
Check and wire the EDU link
EDU has been unassigned from shade button
group
Reassign the EDU to the shade button group
Shade EDU does not fully
open or fully close
Limits have been set incorrectly
Set limits correctly
Shade fabric is caught on something
Check and unbind shade fabric
Shade moves in the
opposite direction when
raise/lower buttons are
pushed
Open and close limits have been reversed
Set limits correctly
Shade button group does
not operate all the shades it
is assigned to
EDU has been unassigned from shade button
group
Reassign the EDU to the shade button group
All limits are set to the same height
Verify limit settings
EDU is not wired correctly
Check and rewire EDU
Shade button group is not wired correctly
Check and rewire shade button group
Shades in a room move on
their own
EDUs are assigned to a shade button group in
another room
Reassign the EDU to the correct shade button group
Unable to set limits on
Sivoia
®
QS wireless shades
through the GRAFIK Eye
®
QS control unit.
Normal operation
Limits must be set manually on the Sivoia
®
QS wireless EDU (see Sivoia
®
QS wireless shade
installation guide)
Troubleshooting: Shade Functions