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®
GRAFIK Eye
®
QS Control Unit Installation and Operation Guide 65
Troubleshooting (continued)
Troubleshooting: Wireless Functions
(for wireless enabled units only)
Device does not respond to
infrared controls
IR Receiver is disabled
Enable the IR receiver
Miswire or loose connection on rear IR terminal
Verify rear IR terminal wiring
Security lockout from
programming mode
Security password set incorrectly
Call Lutron
R
Technical Support to reset password
Symptom
Possible Causes
Solution
Symptom
Possible Causes
Solution
Cannot associate a
wireless device to a unit
Unit does not support wireless functionality
Verify the unit says “GRAFIK Eye
®
QS Wireless” on the front label
Unit in incorrect wireless mode
Change wireless mode to “Enabled”
Maximum number of devices have been
associated with unit
Remove devices or associate with a different unit
Wireless device is out of range
Verify wireless device is in range: 30 ft (9 m) through standard construction, 60 ft (18 m) line of
sight
Associated wireless
devices do not control unit
Wireless device has been unassigned from unit
Reassign wireless device to unit
Devices are not receiving power
Check wireless device’s battery/power wiring
Unit in incorrect wireless mode
Change to correct wireless mode (“Ignore Programming” or “Enabled”)
Multiple devices are associated to the unit with
contrasting settings
Verify the settings of wireless devices are consistent
Wireless device is out of range
Verify wireless device is in range: 30 ft (9 m) through standard construction, 60 ft (18 m) line of
sight
Radio Powr Savr
TM
daylight sensors not in
calibration mode
Follow instructions to calibrate daylight sensors
Wireless devices operate
incorrectly
Wireless devices selectively
operate
System is not configured correctly
Make sure wireless device settings are programmed as desired
Intended settings were not saved
Reprogram wireless device settings
Wireless devices not located correctly
Follow instructions for each device to verify it is located for ideal performance
Info screen often prompts
for wireless device
association
Unit wireless mode set to “Enabled” and nearby
wireless systems are being programmed
Change wireless mode to “Ignore Programming”