Solving recovery problems
If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one
of the following:
• Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue
• Use recovery media if all other methods of recovery have failed and you need to restore the storage device
to the factory default settings. See “Performing backup and recovery operations” on page 110.
Note:
If you are unable to access the Rescue and Recovery workspace or the Windows environment from
a rescue medium or recovery media, you might not have the rescue device (an internal hard disk drive, a
disc, a USB hard disk drive, or other external devices) set as the first boot device in the startup device
sequence. You must first make sure that your rescue device is set as the first boot device in the startup
device sequence in the Setup Utility program. See “Startup menu” on page 80 for detailed information about
temporarily or permanently changing the startup device sequence. For more information about the Setup
Utility program, see “Using the ThinkPad Setup program” on page 69.
It is important to create a rescue medium and a set of recovery media as early as possible and store them
in a safe place for future use.
Recovery overview for the Windows 10 operating system
The Windows recovery programs enable you to reset your computer or use advanced startup options.
It is recommended that you create a recovery USB drive as early as possible. Store the recovery USB drive
as a backup or replacement for the Windows recovery programs.
For more information, see “Creating and using a recovery USB drive” on page 115.
Resetting your computer
If your computer does not perform well, you might consider resetting your computer. In the resetting process,
you can choose to keep your files or remove them, and then reinstall the Windows operating system.
To reset your computer, do the following:
Note:
The graphical user interface (GUI) items of the operating system might change without notice.
1. Open the Start menu and click
Settings
. If
Settings
is not displayed, click
All apps
to display all
programs, and then click
Settings
➙
Update & security
➙
Recovery
.
2. In the
Reset this PC
section, click
Get started
.
3. Follow the instructions on the screen to reset your computer.
Using advanced startup options
With advanced startup options, you can change the firmware settings of the computer, change the startup
settings of the Windows operating system, start the computer from an external device, or restore the
Windows operating system from a system image.
To use advanced startup options, do the following:
Note:
The GUI items of the operating system might change without notice.
1. Open the Start menu and click
Settings
. If
Settings
is not displayed, click
All apps
to display all
programs, and then click
Settings
➙
Update & security
➙
Recovery
.
2. In the
Advanced startup
section, click
Restart now
➙
Troubleshoot
➙
Advanced options
.
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