Tenera Installation Instructions 23
Problem
The bottom rail does not raise or lower completely, or its location when fully
lowered has changed over time.
Solution
The batteries may be low in the wand or satellite battery pack. Replace the
batteries.
Check that the battery wand, satellite battery pack, or DC power supply is
securely connected to the power cable and the cables are not pinched or caught
in the headrail or installation brackets.
Check that there is clearance between the ends of the shading and the window
casement on inside mounts.
Check if the fabric rolls up evenly into the headrail. If not, see “Adjust the Bottom
Rail Weight”
Reset the stop positions. See “Resetting the Shading”
See the
Remote Control Guide
for operating or programming troubleshooting
solutions.
Problem
Adjacent shadings do not roll up evenly.
Solution
It is considered normal if the roll-up on both shadings is within
5
/
16
" of each
other. If one shading rolls up tighter than another, lower and raise both shadings
several times.
Reset the shading. See “Resetting the Shading”
Check that the shading fabric is not catching on any brackets or components.
Check that the fabric winds evenly and does not rub against the headrail. If
uneven, see “Adjust the Bottom Rail Weight”
For a more exact roll-up, use the intermediate stop feature to set a specific
height. See the
Remote Control Guide
for operating or programming
troubleshooting solutions.
Problem
The shading raises or lowers unevenly or the bottom rail is uneven when fully
raised.
Solution
Check that the headrail and installation brackets are level and aligned in the
window. Level the headrail by shimming the installation brackets, if necessary.
Make sure that the shading fabric is not caught between the installation bracket
and the headrail.
Adjust the bottom rail weight. See “Adjust the Bottom Rail Weight”
