Tenera Installation Instructions 22
Troubleshooting
If your shading is not operating correctly:
■
First review the guide that came with your remote control.
■
Refer to the following troubleshooting procedures for specific solutions for your shading.
Problem
The shading will not fit into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Adjust and/or shim to
level, if necessary.
Be sure the heads of the mounting screws are flush against the installation
bracket.
Make sure that the shading fabric is not caught between the installation bracket
and the headrail.
Check that the headrail is completely inserted into the installation brackets. See
“STEP 2 — Install the Shading”
Problem
The shading is not responding to the remote.
Solution.
Check that the batteries in the wand or satellite battery pack are correctly
inserted and are fresh.
Check that the battery wand, satellite battery pack, or DC power supply is
securely connected to the power cable and the cables are not pinched or caught
in the headrail or installation brackets.
Reset the shading. See “Resetting the Shading”
See the
Remote Control Guide
for operating or programming troubleshooting
solutions.
Problem
The vanes do not open when the shading is first operated.
Solution
Open and close the shading several times to help open the vanes. If necessary,
gently pull down on the bottom rail.
