Juniper SRX3400, Hardware Manual, Page: 219 / 232

Information You Might Need to Supply to JTAC
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
• Details of the failure or problem
• Type of activity being performed on the services gateway when the problem occurred
•
Configuration data displayed by one or more
show
commands
•
Your name, organization name, telephone number, fax number, and shipping address
Related
Documentation
Return Procedure for the SRX3400 Services Gateway on page 201
•
•
Contacting Customer Support on page 205
Contacting Customer Support
Once you have located the serial numbers of the services gateway or component, you
can return the services gateway or component for repair or replacement. For this, you
need to contact Juniper Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
• On the Web: Using the Case Manager link at http://www.juniper.net/support/
• By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
Related
Documentation
Return Procedure for the SRX3400 Services Gateway on page 201
•
•
Information You Might Need to Supply to JTAC on page 205
Packing an SRX3400 Services Gateway or a Component for Shipment
This section includes the following topics:
•
Required Tools and Parts for Packing the SRX3400 Services Gateway on page 206
• Packing the SRX3400 Services Gateway for Shipment on page 206
• Packing SRX3400 Services Gateway Components for Shipment on page 207
205 Copyright © 2013, Juniper Networks, Inc.
Appendix E: Contacting Customer Support and Returning the SRX3400 Services Gateway Hardware