Juniper SRX3400, Hardware Manual, Page: 12 / 232

Documentation Feedback
We encourage you to provide feedback, comments, and suggestions so that we can
improve the documentation. You can send your comments to
techpubs-comments@juniper.net , or fill out the documentation feedback form at
http://www.juniper.net/techpubs/docbug/docbugreport.html . If you are using e-mail, be
sure to include the following information with your comments:
•
Document name
• Document part number
• Page number
•
Software release version (not required for Network Operations Guides [NOGs])
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need postsales technical support, you can access
our tools and resources online or open a case with JTAC.
• JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
www.juniper.net/customers/support/downloads/710059.pdf
.
•
Product warranties—For product warranty information, visit
www.juniper.net/support/warranty .
• JTAC Hours of Operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
•
Find CSC offerings:
www.juniper.net/customers/support
•
Find product documentation:
www.juniper.net/techpubs/
•
Download the latest versions of software and review release notes:
www.juniper.net/customers/csc/software
•
Find solutions and answer questions using our Knowledge Base:
kb.juniper.net
•
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts
Copyright © 2013, Juniper Networks, Inc. xii
SRX3400 Services Gateway Hardware Guide