Intermec PC23, User Manual

Page: 125 / 190

Chapter 5 — Troubleshoot the Printer
PC23 and PC43 Desktop Printer User Manual 111
The printout is dark or there is
excessive bleeding on the media. Try these possible solutions in order:
•
Make sure your media setting is
appropriate for the type of media you
are using.
•
The contrast may be too high.
Decrease the contrast.
•
The printhead voltage may be
incorrect or the energy control may be
faulty. For help, contact your Intermec
representative.
There are dark lines along the
media path. The printhead may be dirty. Clean the
printhead.
There are white vertical lines on
the printout. Try these possible solutions in order:
•
The printhead may be dirty. Clean the
printhead.
•
There may be missing dots on the
printhead. Replace the printhead.
•
The ribbon may not be installed
correctly.
Part of a dotted line is missing. Try these possible solutions in order:
•
The printhead may be failing. Replace
the printhead.
•
The strobe signal may be failing. For
help, contact your Intermec service
representative.
The inner edge of the printout is
missing. Try these possible solutions in order:
•
The media may not be properly
installed or aligned. Reload the media.
•
The media margin or X-start
parameter may be set too low. Increase
the setting.
The content on my printout is
compressed. The print speed may be too high. Lower
the print speed.
Nothing shows up on my thermal
transfer printout. The ink-coated side of the ribbon may not
be facing the media. Reload the ribbon.
Problems and Possible Solutions (Continued)
Problem Possible Solution