39
Removing from parking
Press
+ PARKING NUMBER Nº (5 to 7), wait for confirmation tone and put
the phone on the hook.
Example: You answered an incoming call using a decadic phone and can´t locate the
person to transfer the call. You can park the call in position 5 while looking for the
person. Press 6 + 5 and disconnect. To come back to it and remove it from parking,
press 56 + 5.
15. EXTENSION GROUP
Factory setting: No group setting.
This feature was developed to make sure that all incoming calls will be answered
when an extension is busy or not answering. You group few extensions based on
their proximity or function and form up to 4 groups, with a maximum of 7 extensions
for each group, with the exception of the group multiple ring (up to 6 extensions).
The extensions can belong to more than one group.
15.1 Types of groups to be set
Forwarder
The PABX memorizes the group extension to which an incoming call was
forwarded and, during the next incoming call, forwards to the next available
extension, following the programming order. If the extension is busy, the call is
forwarded to the next available extension.
Example: Suppose you have programmed the extension sequence 23, 25 e 27 for a
group forwarder, and the last incoming call was forwarded to extension 25; the following
call goes to 27, and if is busy or does not answer, the call is forwarded to extension 23.
Hierarchic
Here the calls are answered based on the hierarchy of the extension programming.
The first extension of the group will always have priority over the other in answering
incoming calls.
If the first extension does not answer or is busy as well as the second one, the call
will be forwarded to the third extension; if the later does not answer, the call will
come back to the first extension, following the programming order. If all extensions
are busy, the call will keep waiting to be answered by the first extension of the group.
NOTE: The last extension will only receive calls when the group extensions are busy.
Example: Suppose you have programmed this sequence: 21, 24, 26 and 27. The
extensions 21, 26 and 27 are available and extension 24 is busy. The call is forwarded
to 21; if there is no answer after the number of ring for divertion, the call is forwarded to
The groups are
numbered from
1
to
4
. These
numbers will be
used in any group
operation.
