Warranty Service
To obtain warranty service for the Machine, you should contact your reseller or call
IBM. In the United States, call IBM at 1-800-426-7299. In Canada, call IBM at
1-800-565-3344. You may be required to present proof of purchase.
Depending on the Machine, the service may be 1) a “Repair” service at your location
(called “On-site”) or at one of IBM's or a reseller's service locations (called “Carry-in”)
or 2) an “Exchange” service, either On-site or Carry-in.
When a type of service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours. The
replacement may not be new, but will be in good working order and at least
functionally equivalent to the item replaced.
It is your responsibility to:
1. obtain authorization from the owner (for example, your lessor) to have IBM or your
reseller service a Machine that you do not own;
2. where applicable, before service is provided —
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provide,
b. secure all programs, data, and funds contained in a Machine,
c. inform IBM or your reseller of changes in a Machine's location, and
d. for a Machine with exchange service, remove all features, parts, options,
alterations, and attachments not under warranty service. Also, the Machine
must be free of any legal obligations or restrictions that prevent its exchange;
and
3. be responsible for loss of, or damage to, a Machine in transit when you are
responsible for the transportation charges.
Appendix C. Product Warranty and Notices
C-3
Title: ANW0CNTL CreationDate: 09/29/95 12:51:21
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