IBM E10, Service Manual, Page: 239 / 279

Telephone Number Setup Menu
1. Service Center Telephone Number:
Currently Unassigned
2. Customer Administration Center Telephone Number:
Currently Unassigned
3. Digital Pager Telephone Number:
Currently Unassigned
4. Customer Voice Telephone Number:
Currently Unassigned
5. Customer System Telephone Number:
Currently Unassigned
98. Return to Previous Menu
v
Service Center Telephone Number is the number of the service center computer. The service center
usually includes a computer that takes calls from servers with call-out capability. This computer is
referred to as
″
the catcher.
″
The catcher expects messages in a specific format to which SP conforms.
For more information about the format and catcher computers, refer to the README file in the AIX
/usr/samples/syscatch
directory. Contact your service provider for the correct telephone number to
enter here. Until you have that number, leave this field blank.
v
Customer Administration Center Telephone Number is the number of the System Administration
Center computer (catcher) that receives problem calls from servers. Contact your system administrator
for the correct telephone number to enter here. Until you have that number, leave this field blank.
v
Digital Pager Telephone Number is the number for a pager carried by someone who will respond to
problem calls from your server. Contact your administration center representative for the correct
telephone number to enter here. For test purposes, enter your telephone number here. You can change
it later when testing is complete.
Note: Some modems, such as IBM 7857-017, are not designed for the paging function. Although they
can be used for paging, they will return an error message when they do not get the expected
response from another modem. Therefore, even though the paging was successful, the error
message will cause the SP to retry, continuing to place pager calls for the number of retries
specified in the Call-Out policy Setup Menu. These retries result in redundant pages.
For digital pagers that require a personal Identification Number (PIN) for access, include the PIN in this
field as in the following example:
1 800 123 4567,,,,87654
where the commas create pauses the voice response system, and the 87654 represents the PIN.
Note: The length of these pauses is set in modem register S8. The default is usually 1 or 2 seconds
each.
v
Customer Voice Telephone Number is the telephone number of a phone near the server or answered
by someone responsible for the server. This is the telephone number left on the pager for callback. For
test purposes, enter your telephone number here. You can change it after testing is completed.
Customer System Telephone Number is the telephone number to which your server’s modem is
connected. The service or administration center representatives need this number to make direct
contact with your server for problem investigation. This is also referred to as the call-in phone number.
Call-Out Policy Setup Menu:
Service Processor Connection
Appendix A. Service Processor Connection
223