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Table 12. Service Request Numbers (continued)

Service

Request

Number

SRN

Src.

Failing

Function

Codes

Description and Action

652-736

G

2D2 292 214

Description: A non-critical error has been detected and corrected:
Intermediate or Cluster Bay Bus Time-out Error.

652-773

G

227

Description: A non-critical error has been detected and corrected.
Intermediate or Cluster Bay Bus Data Parity Error.

652-810

G

152

Description: Non-critical power problem.

652-819

G

Description: Power fault.

652-839

G

Description: Sensor detected a redundant FRU failure.

Action: Use the physical location code(s) to replace the FRU(s) that are
identified on the problem detail screen.

670-21x

D

670

Description: Diagnostic detected ultra SCSI host card failure. Probable
cause is the ultra SCSI host card.

670-22x

D

670

Description: Diagnostic detected ultra SCSI host card failure. Probable
cause is the ultra SCSI host card.

670-23x

D

670

Description: Diagnostic detected ultra SCSI host card external SCSI bus
failure. Probable cause is the SCSI cable, terminator, or host system. The
ultra SCSI host card could be failing.

670-240

D

670

Description: Diagnostic detected ultra SCSI host card external SCSI bus
failure. Probable cause is the SCSI cable, terminator, or host system. The
ultra SCSI host card could be failing.

670-301

D

670

Description: Diagnostic detected ultra SCSI host card external SCSI bus
failure. Probable cause is the SCSI cable, terminator, or host system. The
ultra SCSI host card could be failing.

670-700

G

670

Description: Problem log analysis indicates a possible ultra SCSI host card
failure. Probable cause is the ultra SCSI host card.

670-80x

G

670

Description: Problem log analysis indicates a possible ultra SCSI host card
SCSI bus failure. Probable cause is the SCSI cable, terminator, or host
system. The ultra SCSI host card could be failing.

689-098

J

689 B88

Description: The SCSI Hard Drive indicates an error.

689-099

J

689 B88

Description: The SCSI Hard Drive not found.

689-102

D

689

Description: An unrecoverable media error occurred.

689-104

D

689

Description: The SCSI Hard Drive motor failed to restart.

689-105

D

689

Description: The SCSI Hard Drive did not become ready.

689-106

D

689

Description: The SCSI Hard Drive electronics card test failed.

689-108

D

689

Description: The SCSI Hard Drive bus test failed.

689-110

D

689

Description: The SCSI Hard Drive media format is corrupted.

689-112

D

689

Description: The SCSI Hard Drive diagnostic test failed.

689-114

D

689

Description: The SCSI Hard Drive has unrecoverable hardware error.

689-116

D

Description: A protocol error.

Action: Call you next level of support.

689-117

D

689

Description: A SCSI Hard Drive write protect error occurred.

689-118

D

689 B88

Description: A SCSI Hard Drive command time-out occurred.

689-120

D

689

Description: A SCSI Hard Drive busy or command error.

Codes

Error Messages, Diagnostic Codes, and Service Reports, CHAPTER 9

121

Summary of Contents for E10

Page 1: ...Enterprise Storage Server Service Guide 2105 Models E10 E20 F10 F20 and Expansion Enclosure Volume 3 Chapters 7 8 9 10 11 and 12 SY27 7609 06...

Page 2: ......

Page 3: ...Enterprise Storage Server Service Guide 2105 Models E10 E20 F10 F20 and Expansion Enclosure Volume 3 Chapters 7 8 9 10 11 and 12 SY27 7609 06...

Page 4: ...dress given below IBM welcomes your comments A form for readers comments may be supplied at the back of this publication or you may mail your comments to the following address International Business M...

Page 5: ...a DDM Bay or SSA DASD Model 020 or 040 Drawer in a 2105 Rack 6 DDM Bay Component Physical Location Codes 12 DDM Bay Disk Drive Module Location Codes 12 Cluster Bay Location Codes 2105 Model E10 E20 1...

Page 6: ...sion Enclosure 40 390 V Battery Set Locations 2105 Model Exx Fxx and Expansion Enclosure 41 Rack 2105 Model Exx Fxx and Expansion Enclosure Storage Cage Power Supply Location Codes 42 2105 Model Exx F...

Page 7: ...Symptom Codes 141 Platform Exception Symptom Codes 141 Automatic Diagnostic Exception Symptom Codes 141 Platform Microcode Detected Error Exception Symptom Codes 143 Common Platform Interconnect Exce...

Page 8: ...Machine Check 198 Internal Machine Check 198 Safety Label Check 198 Safety Engineering Changes 208 Appendix A Service Processor Operation Connection 209 Service Processor Operations 211 Service Proce...

Page 9: ...08790n 23 26 2105 Model F10 F20 Cluster Bay Locations S008781n 23 27 2105 Model F10 F20 Cluster Bay Locations S008782n 24 28 2105 Model F10 F20 Cluster Bay Locations S008782n 25 29 2105 Model F10 F20...

Page 10: ...008382p 191 74 2105 Model Exx Fxx Trained Service Personnel Only Labels S009046 192 75 2105 Model Exx Fxx Cluster Fan Warning Labels S009038 193 76 2105 Model Exx Fxx Primary Power Supply Safety Label...

Page 11: ...es that can result in death or severe personal injury Caution notices warn you of conditions or procedures that can cause personal injury that is neither lethal nor extremely hazardous Attention notic...

Page 12: ...lies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appareil num rique de la classe A est conform la norme NMB 003 du Canada European Community Compliance Statement...

Page 13: ...cherzustellen sind die Geraete wie in den Handbuechern angegeben zu installieren und zu betreiben Japanese Voluntary Control Council for Interference VCCI Class A Statement Korean Government Ministry...

Page 14: ...unOS and Solaris are trademarks of Sun Microsystems Inc Windows Windows NT and Alpha Windows NT are trademarks of Microsoft Corporation UNIX is a registered trademark in the United States and other co...

Page 15: ...on ESS Product Library The ESS is an IBM Enterprise architecture based product See the following publications for more information on the ESS v Enterprise Storage Server Service Guide 2105 Models E10...

Page 16: ...Documents CD ROM SK2T 8770 Related Publications The following publications provide information on software products that the IBM Enterprise Storage Server supports v IBM Subsystem Device Driver book S...

Page 17: ...n Codes E10 E20 19 Cluster Bay NVS Cache Module Location Codes E10 E20 19 Cluster Bay I O Attachment Card Location Codes E10 E20 20 Cluster Bay Cable Location Codes E10 E20 20 Cluster Bay Location Cod...

Page 18: ...Codes The 2105 Model Exx Fxx and Expansion Enclosure storage facility uses Physical Location Codes or AIX Location Codes to provide mapping of the failing field replaceable units The location codes ar...

Page 19: ...ify the adapter s connector that a resource is attached to GH is used to identify a port device or FRU For example v For async devices GH defines the port on the fanout box The values are 00 to 15 v F...

Page 20: ...F Any PCI card in slot 5 30 60 to 30 67 Any PCI card in slot 6 30 68 to 30 6F Any PCI card in slot 7 30 70 to 30 77 Any PCI card in slot 8 30 78 to 30 7F Any PCI card in slot 9 v Integrated ISA adapte...

Page 21: ...ated SCSI controller which drives connector Z1 while location codes of P2 Z1 point to the actual SCSI bus and devices Each location identifier consists of one alpha prefix character that identifies a...

Page 22: ...ASD Model 020 or 040 Drawer in a 2105 Rack Use the following procedure to locate a DDM bay or SSA DASD Model 020 or 040 drawer in a 2105 Model Exx Fxx 2105 Expansion Enclosure or 2105 Model 100 rack N...

Page 23: ...Subsystem front View Rack 1 R1 Rack 2 R2 2105 Model EXX FXX 2105 Expansion Enclosure Figure 1 2105 Model Exx Fxx and Expansion Enclosure Rack Locations in a Subsystem S007745n 2105 Subsystem front Vi...

Page 24: ...Installed Rx Ux Wxx 7133 Drawers Installed Rx Yxx DDM bay or SSA DASD Model 020 and 040 Location Diagram R1 Exx Fxx Yes all Go to Figure 3 on page 9 R2 Expansion Enclosure Yes all Go to Figure 4 on pa...

Page 25: ...1 R1 U2 W1 R1 U2 W5 R1 U1 W5 R1 U1 W2 R1 U2 W2 R1 U2 W6 R1 U1 W6 R1 U1 W3 R1 U2 W3 R1 U2 W7 R1 U1 W7 R1 U1 W4 R1 U2 W4 R1 U2 W8 R1 U1 W8 Storage Cage 1 U1 Storage Cage 2 U2 Storage Cage 2 U2 Storage C...

Page 26: ...R2 U2 W6 R2 U1 W6 R2 U1 W3 R2 U2 W3 R2 U2 W7 R2 U1 W7 R2 U1 W4 R2 U2 W4 R2 U2 W8 R2 U1 W8 Storage Cage 1 U1 Storage Cage 3 U3 Storage Cage 4 U4 Storage Cage 3 U3 Storage Cage 4 U4 Storage Cage 2 U2 St...

Page 27: ...or 040 drawers mounted in a 2105 Model 100 Front View Rear View Rx Y2 Rx Y1 Rx Y0 Rx Y6 Rx Y5 Rx Y4 Rx Y3 2105 Model 100 R2 or R3 Rx Y6 Rx Y2 Rx Y1 Rx Y0 Rx Y5 Rx Y4 Rx Y3 Figure 5 R2 and R3 Location...

Page 28: ...card upper right upper Rx Ux Wx C2 4 v Passthrough card upper right lower Rx Ux Wx C4 5 v Frame DDM bay Rx Ux Wx P1 6 DDM Bay Disk Drive Module Location Codes To locate a DDM bay in a 2105 see Locati...

Page 29: ...ator panel R1 T1 L1 1 v Cluster Bay 2 operator panel R1 T2 L1 2 Cluster Bay Drives Location Codes E10 E20 v Diskette drive R1 Tx P2 D1 1 v CD ROM drive R1 Tx P2 Z1 A3 2 v SCSI hard drive R1 Tx P2 Z1 A...

Page 30: ...er planar R1 Tx P3 3 Cluster Bay I O Planar Battery Location Codes E10 E20 v I O planar battery R1 Tx P2 V2 1 Front 1 2 3 CD ROM Drive SCSI Hard Drive Diskette Drive Figure 9 Cluster Bay Drive Locatio...

Page 31: ...Location Codes E10 E20 v 332 MHz CPU card 1 R1 Tx P1 C1 1 v 332 MHz CPU card 2 R1 Tx P1 C2 2 Figure 11 Cluster Bay I O Planar Battery Locations S008194n Front View CLUSTER 1 CLUSTER 2 Figure 12 Clust...

Page 32: ...View CLUSTER 1 CLUSTER 2 332mhz CPU Cards R1 Tx P1 C2 R1 Tx P1 C1 Figure 13 Cluster Bay 332 MHz CPU Card Locations S008587n Front View CLUSTER 1 CLUSTER 2 Memory Cards R1 Tx P1 M1 R1 Tx P1 M2 Cluster...

Page 33: ...ule 7 R1 Tx P1 Mx 7 7 v memory module 8 R1 Tx P1 Mx 8 8 v memory module 9 R1 Tx P1 Mx 9 9 v memory module 10 R1 Tx P1 Mx 10 10 v memory module 11 R1 Tx P1 Mx 11 11 v memory module 12 R1 Tx P1 Mx 12 12...

Page 34: ...ule Location Codes E10 E20 v SSA device card DRAM module R1 Tx P2 Kx M1 1 Figure 16 Cluster Bay Memory Card Memory Module Locations S008208l B2 B1 A2 A1 SSA Device Card Connectors SSA Device Cards R1...

Page 35: ...S cache module 1 R1 Tx P2 Ly M1 1 v NVS cache module 2 R1 Tx P2 Ly M2 2 v NVS cache module 3 R1 Tx P2 Ly M3 3 1 FRONT Figure 18 Cluster Bay SSA Device Card DRAM Module Locations S008590l Front View CL...

Page 36: ...x P2 S2 1 Serial Interface Cable S1 R1 Tx P2 S3 1 Power Planar Cable IB11 R1 Tx P3 IB11 1 Power Planar Cable IB12 R1 Tx P3 IB12 1 Power Planar Cable IB15 R1 Tx P3 IB15 1 Service Processor Card Cable R...

Page 37: ...see Cables Cluster Bay in chapter 4 of the Enterprise Storage Server Service Guide Volume 2 Cluster Bay Location Codes 2105 Model F10 F20 Location information for 2105 Model F10 F20 cluster bays foll...

Page 38: ...ay Power planar R1 Tx P3 3 v Communications cables 4 v SSA device card and I O attachment card cables 5 Front 1 2 3 CD ROM Drive SCSI Hard Drive Diskette Drive Figure 23 Cluster Bay Drive Locations S0...

Page 39: ...Tx P1 C1 1 v 255 MHz CPU card 2 R1 Tx P1 C2 2 Front View CLUSTER 1 CLUSTER 2 Cluster 1 2 Top View Front Figure 25 I O Planar Battery Removal S008790n Front View CLUSTER 1 CLUSTER 2 Front 225mhz CPU C...

Page 40: ...Mx 6 6 v memory module 7 R1 Tx P1 Mx 7 7 v memory module 8 R1 Tx P1 Mx 8 8 v memory module 9 R1 Tx P1 Mx 9 9 v memory module 10 R1 Tx P1 Mx 10 10 v memory module 11 R1 Tx P1 Mx 11 11 v memory module...

Page 41: ...SSA device card R1 Tx P2 K4 4 Front View CLUSTER 1 CLUSTER 2 Memory Cards R1 Tx P1 M1 R1 Tx P1 M2 Cluster 1 2 Top View Front Figure 28 2105 Model F10 F20 Cluster Bay Locations S008782n Figure 29 2105...

Page 42: ...ory card 2 R1 Tx P2 I7 2 v NVS top card crossover R1 Tx P2 I6 to I7 3 B2 B1 A2 A1 SSA Device Card Connectors SSA Device Cards R1 Tx P2 K1 yy R1 Tx P2 K2 yy R1 Tx P2 K3 yy R1 Tx P2 K4 yy Front View Clu...

Page 43: ...0 F20 v I O attachment card R1 Tx P2 I5 1 v I O attachment card R1 Tx P2 I8 2 Front View CLUSTER 1 CLUSTER 2 NVS Memory Cards R1 Tx P2 I6 R1 Tx P2 I7 Cluster 1 2 Top View Front Top Card Crossover R1 T...

Page 44: ...y fan R1 T2 F5 Front View CLUSTER 1 CLUSTER 2 I O Attachment Cards R1 Tx P2 I5 R1 Tx P2 I8 Front Figure 34 2105 Model F10 F20 Cluster Bay Locations S008780n Front View Cluster 2 R1 T2 Cluster 1 R1 T1...

Page 45: ...Cable R1 Tx P3 IB17 1 Cluster Drive Power Cable R1 Tx P3 IB18 1 NVS Crossover to I O Attachment Card Cable R1 Tx P2 I5 to I6 Use the cluster cable removal and replacement procedure to locate any of th...

Page 46: ...V1 12 Bypass card upper left Rx Yxx C1 13 Bypass card lower left Rx Yxx C5 14 Back power card right Rx Yxx C6 15 Power distribution tray right Rx Yxx V9 16 Power distribution tray left Rx Yxx V10 SSA...

Page 47: ...center Rx Yxx F2 13 Fan assembly left Rx Tx F1 14 Operator panel assembly The drawer operator panel on 7133 Model 040 drawer is not used during drawer isolation procedures Rx Tx L1 7133 Drawer Disk Dr...

Page 48: ...DDM 9 R2 Yxx D09 v 10 DDM 10 R2 Yxx D10 v 11 DDM 11 R2 Yxx D11 v 12 DDM 12 R2 Yxx D12 v 13 DDM 13 R2 Yxx D13 v 14 DDM 14 R2 Yxx D14 v 15 DDM 15 R2 Yxx D15 v 16 DDM 16 R2 Yxx D16 Figure 39 Disk Drive...

Page 49: ...Card Connectors SSA Device Cards R1 Tx P2 K1 yy R1 Tx P2 K2 yy R1 Tx P2 K3 yy R1 Tx P2 K9 yy Model E10 E20 only Front View Cluster 1 2 Model Exx Fxx R1 Tx P2 K4 yy Model F10 F20 only Figure 40 Cluster...

Page 50: ...x Front View Host Bays R1 B1 R1 B2 R1 B3 R1 B4 Card 1 R1 Bx H1 Card 2 R1 Bx H2 Card 3 R1 Bx H3 Card 4 R1 Bx H4 Card 1 R1 Bx H1 Card 2 R1 Bx H2 Card 3 R1 Bx H3 Card 4 R1 Bx H4 ESCON Host Cards Ultra SC...

Page 51: ...onnector Locations The DDM bay SSA connector location codes are in the format Rx Ux Wxx Jxx where v Rx is the rack 1 or 2 v Ux is the storage cage 1 2 3 or 4 v Wxx is the DDM bay 1 2 3 4 5 6 7 or 8 v...

Page 52: ...adjacent DDM bays do not have colored tape All of these connectors on an SSA loop should have the same color of tape See Table 2 on page 37 for the color of these SSA loop connectors All of these conn...

Page 53: ...lored tape should be added to each cable Go to the correct cluster bay model table v 2105 Model E10 E20 Table 3 v 2105 Model F10 F20 Table 4 on page 38 Table 3 CPI Cable Locations and Color Marking 21...

Page 54: ...2 B local Yellow R1 T1 P2 I5 JA 1 Cluster Bay 1 slot 5 A remote Host Bay 3 A remote Gray R1 T1 P2 I8 JA 1 Cluster Bay 1 slot 8 A remote Host Bay 4 A remote Violet R1 T2 P2 I5 JB 1 Cluster Bay 2 slot...

Page 55: ...1 B1 Bay 2 B2 Orange Green Brown Yellow Bay 3 B3 Bay 4 B4 Gray Red Violet Blue Cluster 1 R1 T1 Gray Violet Green Yellow Cluster 2 R1 T2 Orange Brown Red Blue 210E Model E10 E20 Clusters Cluster 1 R1...

Page 56: ...F1 5 Primary Power Supply 1 Fan 2 R2 V1 F2 6 Primary Power Supply 2 Fan 1 R2 V2 F1 7 Primary Power Supply 2 Fan 2 R2 V2 F2 8 Rear View Rear View R1 1 2 PPS 1 PPS 2 PPS 1 4 PPS 2 3 R2 Figure 46 2105 M...

Page 57: ...2 v 2105 Expansion Enclosure 390 V Battery 1 R2 V3 3 390 V Battery 2 R2 V4 4 Front View Front View J8 J9 PPS 1 2 Front View 8 7 6 5 4 3 2 1 R1 R2 Figure 48 Primary Power Supply Fan Locations S008669p...

Page 58: ...pply 2 R1 Q1 V2 2 Storage cage 1 and 2 power supply 3 R1 Q1 V3 3 Storage cage 1 and 2 power supply 4 R1 Q1 V4 4 Storage cage 1 and 2 power supply 5 R1 Q1 V5 5 Storage cage 1 and 2 power supply 6 R1 Q1...

Page 59: ...nd 4 Storage cage 3 and 4 power supply 1 R2 Q2 V1 16 Storage cage 3 and 4 power supply 2 R2 Q2 V2 17 Storage cage 3 and 4 power supply 3 R2 Q2 V3 18 Storage cage 3 and 4 power supply 4 R2 Q2 V4 19 Sto...

Page 60: ...rear R1 R2 U1 F5 5 Storage cage 1 fan 6 rear R1 R2 U1 F6 6 Storage cage 2 U2 Storage cage 2 fan 1 front R1 R2 U2 F1 7 Storage cage 2 fan 2 front R1 R2 U2 F2 8 Storage cage 2 fan 3 front R1 R2 U2 F3 9...

Page 61: ...an 1 R2 Q1 F1 3 Storage cage 1 fan 2 R2 Q1 F2 4 Storage cage 2 fan 1 R2 Q2 F1 5 Storage cage 2 fan 2 R2 Q2 F2 6 Front View R1 Front View R2 F1 F4 F2 F5 F3 F6 F1 F4 F2 F5 F3 F6 Top View Front Storage C...

Page 62: ...age fan power sense card 1 R2 Q1 C1 2 Storage cage fan power sense card 1 R2 Q2 C1 3 Front View Front View R1 R2 Figure 53 Storage Cage Fan Center Locations S007669m Rear View Rear View Storage Cage F...

Page 63: ...s cage 1 Electronics cage 1 fan 1 R1 T1 F1 1 Electronics cage 1 fan 2 R1 T1 F2 2 Electronics cage 1 fan 3 R1 T1 F3 3 Electronics cage 1 fan 4 R1 T1 F4 4 Electronics cage 2 Electronics cage 2 fan 1 R1...

Page 64: ...ly 2 R1 T1 V2 2 Electronics cage 1 power supply 3 R1 T1 V3 3 Electronics cage 2 Electronics cage 2 power supply 1 R1 T2 V1 4 Electronics cage 2 power supply 2 R1 T2 V2 5 Electronics cage 2 power suppl...

Page 65: ...5 2 Electronics cage power planar lower left R1 T1 P6 3 Electronics cage 2 rear left Electronics cage power planar Top R1 T2 P4 4 Electronics cage power planar lower right R1 T2 P5 5 Electronics cage...

Page 66: ...d Location Codes v 2105 Model E10 E20 Rack power control card 1 sense card R1 G1 1 Rack power control card 2 sense card R1 G2 2 Rear View R1 Figure 58 Electronics Cage Power Planar Locations S007672m...

Page 67: ...POWER POWER SELECT SEE SERVICE MANUAL FOR USE OF SWITCHES J7 J2 J6 J1 J4 J5 J3 REMOTE LOCAL J1 J4 J5 J3 J7 J2 J6 SEE SERVICE MANUAL FOR USE OF SWITCHES Figure 61 Rack Power Control RPC Card Connector...

Page 68: ...52 VOLUME 3 ESS Service Guide...

Page 69: ...s the general information on the service terminal hardware and its operation Service Terminal Overview The service terminal provides the human interface necessary to service the 2105 subsystem The ser...

Page 70: ...d pull the table out until it stops 3 Place the notebook PC service terminal on the pullout service terminal table and connect the AC adapter cable and the service terminal interface cable to the serv...

Page 71: ...ial Setup of NetTerm for Windows on page 56 10 Select the following service terminal option and go to the indicated page and step v Normal Service Activities Service Login Operation Connection with Cl...

Page 72: ...dow select File and then Phone Directory 4 From the Phone Directory window select Modem Test 5 From the Phone Directory window enter the following v Name IBM 2105 VSS ESS Direct Connect IBM3151 emulat...

Page 73: ...for service and to verify that the service terminal has been initialized to service the 2105 2 Set the terminal emulator to the Direct Connect mode v OS 2 Operating System a At the EBTERM window sele...

Page 74: ...creen will display ENTER PASSWORD DISPLAYED ON 2105 CLUSTER OP PANEL service s Password The 2105 Cluster Op panel will display the following LOGIN PASSWORD xyxyxy Enter the password displayed on the 2...

Page 75: ...Login Main Service Menu and the options that are available with each of them These are the AIX SMIT Service Screens that are available when the cluster IML is successful and AIX is up Note An operatin...

Page 76: ...nu External Connections Menu SSA Devices Temperature Test SSA Devices Certify Menu SSA Loops Menu Rack Power Control RPC Cards CD ROM Drive Diskette Drive Send Test Notification Menu Show Problem Log...

Page 77: ...Service Menu Repair_Menu Repair Menu Show Repair Problems Needing Repair Replace a FRU Alternate Cluster Repair Menu Close a Previously Repaired Problem End of Call Status v Show Repair Problems Needi...

Page 78: ...ext describe the installation functions available with the service terminal Main Service Menu Repair Menu Install Remove_Menu Install Remove Menu Enterprise Storage Server Menu Host Card Menu SSA Devi...

Page 79: ...ion_Options_Menu Configuration Options Menu Configure Communications Resources Menu Change Show Date Time and Time Zone ESS Batch Configuration Tool Menu Show Storage Facility Resources Menu Import Ex...

Page 80: ...primary server as active server v Reset to Backup Restart Copy Services with backup server as active server v Disable Disable Copy Services v Remove Server Definitions Copy Services Client Menu v Vie...

Page 81: ...evels v Copy a LIC Image to LIC Library This option displays the instructions used to copy the LIC into the Next Level directory of both clusters prior to LIC activation v Multiple LIC Activation This...

Page 82: ...l interface cable to the S2 connector on the front of cluster bay 1 2 Log the service terminal into cluster 1 From the service terminal Main Service Menu select Licensed Internal Code Maintenance Menu...

Page 83: ...mperature of the SSA devices v SSA Devices Certify Menu This option allows you to select an SSA disk drive module DDM by its name pdisk or by its location drawer and DDM v SSA Loops Menu This option a...

Page 84: ...tatesave Parameters Suspend Statesave Parameters Force a Statesave AIX System Trace Menu Change Show Memory Address Location Discard Show Statesave Dump Files Off load Statesave Trace Dump Files to Di...

Page 85: ...DMs on an SSA Loop List Installed SSA Device Drawer Cables List Installed Racks v Make Customization Diskette Prompts the user through the process of making a customization diskette Customization disk...

Page 86: ...t Using the Service Terminal Occasionally the you may need to replace a FRU that is not failing and has not generated a problem The following menus and text describe the service terminal functions ava...

Page 87: ...Status Codes 139 9 and 10 Character Progress Codes 139 2105 Primary Power Supply Digital Status Display 140 2105 Exception Symptom Codes 141 Platform Exception Symptom Codes 141 Automatic Diagnostic E...

Page 88: ...r on 0000 or 00Cx Dump Status Codes on page 139 On cluster bay operator panel anytime XXX Other Three Digit Status Codes on page 139 On cluster bay operator panel anytime Init CPIx SDxxxxxx SL111 xxx...

Page 89: ...e See the E174 action in Firmware Checkpoints on page 105 Use the SMS Menu options to ensure the default boot list is active which will attempt to boot from the SCSI hard drive before the network conn...

Page 90: ...Replacement in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 20E0000B EEPROM write problem Refer to actions for 20E00005 20E0000C EEPROM read problem Replace I O Planar Note Go to...

Page 91: ...ystem Management Service Operation Connection on page 233 20EE000B The system was not able to find the operating system on the cluster bay SCSI Hard Drive Go to MAP 4020 SCSI Hard Drive Build in chapt...

Page 92: ...Connect the service terminal to the working cluster bay and use the Alternate Cluster Repair Menu options to quiesce power off power on and resume the failing cluster bay 2 Replace I O Planar Note Go...

Page 93: ...error code 25A80xxx 25A80011 Data corruption detected all of NVRAM initialized Refer to the actions in error code 25A80xxx 25A80012 Data corruption detected some data partitions may have been preserv...

Page 94: ...s Note Go to MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 25Cyyxxx Memory Card problems See Memory PD Bits on page 98 for definition of yy...

Page 95: ...rprise Storage Server Service Guide Volume 1 25Cyy006 Memory module failed inter extent test 1 Replace system planar 2 Remove the CPU card in P1 C2 farthest away from the memory cards If the problem i...

Page 96: ...the error is persistent replace the I O planar battery 3 If the error is persistent after I O planar battery replacement replace the I O Planar Note Go to MAP 4700 Cluster Bay FRU Replacement in chap...

Page 97: ...ver Service Guide Volume 1 Where xxx indicates the processor type as follows 211 Vital Product Data corrupted Call the next level of support 261 166 MHz 2 way CPU card 461 332 MHz 2 way CPU card 868 2...

Page 98: ...Go to MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 2BA00019 IRQ13 test failure 1 Replace the I O Planar 2 Replace the Service Processor Car...

Page 99: ...s If the problem is resolved replace the removed CPU card If not continue 2 Exchange the CPU card in P1 C1 closest to the memory cards with the CPU card removed in step one If the problem is resolved...

Page 100: ...nnect the service terminal to the working cluster bay and use the Alternate Cluster Repair Menu options to quiesce power off power on and resume the failing cluster bay 2 Retry operation If problem pe...

Page 101: ...Enterprise Storage Server Service Guide Volume 1 2BA00311 Service Processor reports I O Over Temperature Alert 1 Check for air flow obstructions for the cluster bay 2 Replace I O Planar Note Go to MAP...

Page 102: ...ction under error code 2BA00314 2BA00322 Service Processor reports 12V Over Voltage Alert Refer to the Action under error code 2BA00314 2BA00323 Service Processor reports 12V Under Voltage Alert Refer...

Page 103: ...e Slow Shutdown request 1 Check for air flow obstructions for the cluster bay 2 Check electronics cage fans for obstructions that prevent them from normal operation 3 Use the service terminal to show...

Page 104: ...d power problems Use the Show Repair Problems Needing Repair option 1 Check electronics cage fans for obstructions that prevent them from normal operation 2 Replace I O Planar Note Go to MAP 4700 Clus...

Page 105: ...t the service terminal to the working cluster bay and use the Repair Menu Show Repair Problems Needing Repair option 3 Replace I O Planar 4 A card plugged into the I O Planar that is drawing too much...

Page 106: ...card in the C2 slot farthest from the memory cards See if the problem is resolved If problem is resolved replace the failing CPU card If not continue 4 Exchange the CPU in the C1 slot closest to the m...

Page 107: ...in error code 40111072 40111101 Power good signal low on either CPU Card 1 or CPU Card 2 If the cluster bay is active use the service terminal to display problems needing repair and then replace the...

Page 108: ...controller This code should not occur in a 2105 Model Exx Fxx This error should only occur when the I O planar is installed in an RS 6000 Model H70 Refer to the actions in error code 2BA00300 Note Thi...

Page 109: ...3 of the Enterprise Storage Server Service Guide Volume 1 40B00103 Surveillance time out on CPU 4 Refer to the actions in error code 40B00102 40D00003 An unknown slow shutdown commanded 1 Critical co...

Page 110: ...ter Operator Panel v I O planar v Service Processor Card model E10 E20 only the model F10 F20 service processor is on the I O planar v System planar v CPU cards v Memory cards and DIMMs model F10 F20...

Page 111: ...r Note Go to MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 4B2xxx41 ABIST fail 1 CPU card in slot C1 closest to the memory cards 2 I O plana...

Page 112: ...rise Storage Server Service Guide Volume 1 4B200056 No CPU card in first slot See error code 4B200055 action 4B200057 The CPU cards are not compatible with each other Verify the CPU card part number N...

Page 113: ...E10 E20 only 2 Replace I O Planar E10 E20 and F10 F20 The F10 F20 I O planar includes the service processor Note Go to MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Enterprise Storage Serv...

Page 114: ...ervice Processor Card E10 E20 only or Replace I O Planar F10 F20 The F10 F20 I O planar includes the service processor 4BA10005 I C Path Fail 1 I O Planar See notes on 72 2 Remove the CPU card in P1 C...

Page 115: ...nly SRN Bus Identification Possible Failing Device and AIX Location Code Associated FRU 9CC 100 PCI Bus 00 Internal SCSI port 1 10 60 I O Planar See notes on 72 Internal Ethernet port 10 80 I O Planar...

Page 116: ...I 01 01 or 01 02 I O Planar Device installed in I O Slot 9I 01 01 or 01 02 I O Planar Checkpoints Checkpoints are intended to let users and service support representative know what the server is doing...

Page 117: ...nar F10 F20 only see notes on 72 E01F Bad self test cannot continue Call next level of support E020 Configuring CMOS 1 I O Planar See notes on 72 2 Service Processor E10 E20 only E021 Configuring NVRA...

Page 118: ...Reading I O planar VPD I O Planar E055 Reading power supply VPD False error for the 2105 I O Planar E060 Preparing to auto power on AC restored 1 Service Processor E10 E20 only 2 I O Planar See notes...

Page 119: ...ase 1 Service Processor E10 E20 only 2 CPU Card 3 I O Planar See notes on 72 E0B0 Starting CPU BIST 1 CPU Card 2 I O Planar See notes on 72 3 Service Processor E10 E20 only E0C0 Starting X5 BIST 1 CPU...

Page 120: ...ble Failing FRU with Checkpoint E600 E602 SSA PCI adapter open firmware has started See Action Possible Failing FRU with Checkpoint E600 E603 SSA PCI adapter BIST has completed with an error See Actio...

Page 121: ...See note 1 on page 100 E102 Firmware restart See note 1 on page 100 E103 Set memory refresh composite img See note 1 on page 100 E104 Set memory refresh recovery block See note 1 on page 100 E105 Tran...

Page 122: ...memory bank See note 1 on page 100 E125 Clear PCI devices command reg go forth See note 1 on page 100 E126 Check valid image start See note 1 on page 100 E127 Check valid image successful See note 1...

Page 123: ...g in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 E153 End adapter FCODE probe evaluation See note 1 on page 100 E154 Create PCI bridge node See note 1 on page 100 E155 Probe PCI...

Page 124: ...00 E17B Processor frequency measurement 1 I O Planar Battery 2 I O Planar E180 SP Command setup See note 1 on page 100 E183 SP Post See note 1 on page 100 E190 Create ISA node See note 1 on page 100 E...

Page 125: ...72 See note 1 on page 100 E1DE Alternating pattern of E1DE and E1AD is used to indicate a Default Catch condition before the firmware checkpoint word is available 1 I O Planar See notes on 72 See not...

Page 126: ...at which the error occurred If the Exxx is not listed in this table go to MAP 4540 Cluster Minimum Configuration in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 E201 Setup PHB BAR...

Page 127: ...e system and SP firmware levels are at the current release levels update as necessary 3 Memory card See notes on 72 and on 1 on page 100 E442 Validate NVRAM partitions 1 Call the next level of support...

Page 128: ...on type and a decimal integer number typically one or two digits that identifies a specific instance of this location type Certain location types may also support secondary sub locations which are ind...

Page 129: ...e service request number list is in numerical sequence by the SRN 1 Find your SRN in the table 2 Record the failing function codes in the order listed 3 See the Failing Function Codes on page 131 to c...

Page 130: ...ning the diagnostics from the SCSI Hard Drive try running the diagnostics from a CD ROM If the diagnostics run correctly from CD ROM the problem may be damaged data on the disk Go to MAP 4020 SCSI Har...

Page 131: ...figure an asynchronous adapter 101 80C A 7C1 Description A potential problem with an SSA device exists Use the service terminal Repair Menu Show Repair Problem Needing Repair option for any related pr...

Page 132: ...procedure 111 259 B Description Cannot display readable information on the terminal Action Use MAP 4020 SCSI Hard Drive Build in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 111...

Page 133: ...n Failed memory module Action The most probable failure is the memory module paired with the memory module identified by the location code 651 608 G D01 Description Bad L2 Cache 651 609 G D01 Descript...

Page 134: ...bus 651 713 G 214 2C4 Description Transfer error on Processor bus 651 714 G 214 210 2C4 Description Transfer error on Processor bus 651 715 G 214 210 2C4 Description Transfer error on Processor bus 6...

Page 135: ...ocation If there is no location code check all the power distribution cable connections starting at the processor drawer then through each I O drawer 651 760 G Description Service Processor caused a r...

Page 136: ...odules and determine if they are supported types If the modules are supported then replace the appropriate memory module s 652 610 G 210 Description A non critical error has been detected and correcte...

Page 137: ...card external SCSI bus failure Probable cause is the SCSI cable terminator or host system The ultra SCSI host card could be failing 670 700 G 670 Description Problem log analysis indicates a possible...

Page 138: ...port interface failed not used 7C1 108 D 7C1 Description Loop back failed 7C1 109 D 7C1 Description CODEC ID invalid 7C1 117 D D97 Description Internal speaker support failed not used 802 78C C Descri...

Page 139: ...xxx SRN is listed in this section use the procedure for that SRN instead of this one Action Call next level of support 805 600 G Description Problem log analysis indicates a machine check due to unco...

Page 140: ...prise Storage Server Service Guide Volume 1 805 619 G 221 Description Problem log analysis indicates a machine check due to an unidentified source on the I O subsystem 805 621 G 292 Description Proble...

Page 141: ...e CPU and Planar If reasons 1 and 2 can be ruled out then replace the listed FRUs 806 619 G 221 Description Problem log analysis indicates a machine check due to an unidentified source on the I O subs...

Page 142: ...failed Note Ensure that the wrap plug was not attached when the test was run If the wrap plug was attached remove it and rerun the test 824 333 D 824 Description The internal wrap test failed 824 441...

Page 143: ...error 826 482 D D56 Description The data wrap communication test failed 826 483 D D56 Description The modem control line test failed 826 581 D 826 D56 Description Could not do the test because the dev...

Page 144: ...201 D 827 Description The extend control register of the parallel port failed a read write test 827 202 D 827 Description Input output to the FIFO without interrupts failed 827 203 D 827 Description I...

Page 145: ...munications test failed 831 283 D 831 259 Description The modem control line test failed 831 321 D 831 Description Cannot run the test because the device driver detected a hardware error 831 322 D 831...

Page 146: ...887 101 D 887 Description POS register test failed 887 102 D 887 Description I O register test failed 887 103 D 887 Description Local RAM test failed 887 104 D 887 Description Vital Product Data VPD...

Page 147: ...887 Description Rerun diagnostics in advanced mode for accurate problem determination 935 101 to 935 102 D 935 828 Description The diskette drive select or deselect test failed 935 103 to 935 107 D 93...

Page 148: ...ervice Guide Volume 1 151 I O Planar Battery Note MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 152 Electronics cage power system problem de...

Page 149: ...chapter 3 of the Enterprise Storage Server Service Guide Volume 1 296 PCI Device or Adapter Problem The FRU can only be identified by it s location code reported by diagnostics that gave this SRN and...

Page 150: ...oblem I O Planar Note MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 2E2 Voltage sensor problem I O Planar Note MAP 4700 Cluster Bay FRU Repl...

Page 151: ...O Planar Note MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 B88 I O Planar Note MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Ent...

Page 152: ...6 The configuration manager is unable to get data from a customized device driver object in the ODM database irrecoverable error 0527 The configuration manager was invoked with the phase 1 flag runnin...

Page 153: ...ROM drive 0688 Configuring CPSS 0706 A 4 5 GB 16 bit SCSI disk drive is being identified or configured 0707 A 4 5 GB 16 bit differential SCSI disk drive is being identified or configured 0708 Configur...

Page 154: ...etwork device c31 The cluster bay is waiting for the system console port to be defined This is defined during the FRU replacement procedure for the I O planar or I O planar battery Repeat the procedur...

Page 155: ...found in the AIX Messages Guide and Reference book SC23 2641 Only PE or engineering will be able to access the AIX command line to carry out the actions needed for each code The actions listed in this...

Page 156: ...0xx Loading DDM LIC code xx minutes load has been in progress SL111 0E00 Load of DDM LIC code stopped with an error go to MAP 4710 DDM LIC Update in chapter 3 of the Enterprise Storage Server Service...

Page 157: ...Diagnostic ESC code values are set during analysis The allocated ESC range for detected errors is 1100 x to 13FF x Many times the 1xxx ESC and SRN have the same meaning sometimes they do not When the...

Page 158: ...2 Passthrough card missing failed wrong location 1254 Bypass card jumper in inline position 1256 Bypass card has low speed cables attached 1257 DDM characteristics mismatch 1301 Licensed internal code...

Page 159: ...Processor 26E7 No chaining indicated when CCR status is presented Common Platform Interconnect Exception Symptom Codes The following CPI ESC code values are set during analysis The allocated ESC range...

Page 160: ...red error 2825 CPI failed to enter source sink mode for forced error 2826 CPI heartbeat path failure CPI in service 2827 CPI adapter time out 2828 CPI adapter invalid response 2829 CPI adapter failure...

Page 161: ...on system PCI bus 288D IOM PA Check Registers Disagree 288E Target abort error on system PCI bus 288F CPI read hang failure 2890 NVS VY address error on system PCI bus 2891 NVS XC address error on sy...

Page 162: ...1 28B7 Reset Failure Fence Host Bay 1 and Host Bay 4 28B8 Reset Failure Fence Host Bay 1 Host Bay 2 and Host Bay 3 28B9 Reset Failure Fence Host Bay 2 Host Bay 3 and Cluster Bay 2 28BA Reset Failure...

Page 163: ...information that may be appended by Problem Manager The allocated ESC range for SCSI detected errors is 2900 x to 29FF x ESC Description of ESC 2900 SCSI heartbeat failure for adapter in service 2901...

Page 164: ...rt Warhead Task Time out 293A SCSI Sequence Number Error Seen By adapter Only 293B SCSI Sequence Number Error Detected CPI Threshold 293C SCSI Sequence Number Error Cache LRC Limit On Alt Cluster 293D...

Page 165: ...68 SCSI PCI Parity Error 2969 SCSI PCI Internal Parity Error X 296A SCSI PCI Internal Parity Error Y 296B SCSI PCI Internal Parity Error 296C SCSI PCI MMIO Time out X 296D SCSI PCI MMIO Time out Y 296...

Page 166: ...SCSI Adapt Data Machine Check Bus Time out 2993 SCSI Adapt Unknown Data Machine Check 2994 SCSI Adapt Unknown Machine Check 2995 SCSI host check condition 2996 SCSI host aborted task 2997 SCSI host ta...

Page 167: ...I ZMBA Error 29C3 SCSI ZMBA Interrupt Active 29C4 SCSI Timer Interrupt Active 29C5 SCSI Path Register RAM Parity Error 29C6 SCSI MMIO RAM Parity Error 29C7 SCSI PCB Load Error 29C8 SCSI DDS Error 29C9...

Page 168: ...rrupt 29EC SCSI XOR Interrupt 29EE SCSI Int0 Interrupt Without Further Detail 29EF SCSI operation status queue shows error 29F0 SCSI Other External Interrupt 29F5 SCSI Unknown Invalid Local PCI X Y In...

Page 169: ...range error 2A26 Internal RAM Access without Diag bit 2A27 Non 4 byte write to cache 2A28 Write while protected to L2 cache area 2A29 BIU bank protection error 2A2A BIU Bank Non configured error 2A2B...

Page 170: ...during write 2A4E Time stamp drive LBA filed mismatch error 2A4F DDS Length error 2A50 DDS syntax error 2A51 Skip Mask length error 2A52 Page fault 2A53 PCB syntax error 2A54 Invalid Index Offset 2A55...

Page 171: ...ue Interrupt 2A75 Free Queue is empty 2A76 Receive Queue valid 2A77 Accel Interrupt 2A78 XOR Interrupt 2A79 NVS memory card Host Bus SERR PERR 2A7A NVS memory card Local Bus X PERR SERR 2A7B NVS memor...

Page 172: ...er power cycle 2AAA NVS memory card cache module 0 failure 2AAB NVS memory card cache module 1 failure 2AAC NVS memory card cache module 2 failure 2AAD No NVS memory card cache module Found 2AF0 NVS F...

Page 173: ...alid data while in service mode 3211 Fibre Channel adapter Error invalid data temporary 3212 Fibre Channel adapter Error invalid data permanent 3221 Fibre Channel adapter Error configuration failure t...

Page 174: ...ception 329A Fibre Channel PPC performance exception 329B Fibre Channel PPC translation miss 329C Fibre Channel PPC instruction address breakpoint 329D Fibre Channel PPC system management interrupt 32...

Page 175: ...Channel PLX1 LSERR 32C3 Fibre Channel PLX4 LSERR 32C4 Fibre Channel PLX2 LSERR 32C5 PLX4 address error 32C6 PLX1 2 address error 32C7 PLX1 PCHK 32C8 PLX2 PCHK 32C9 DRAM write protect error 32CA FPGA e...

Page 176: ...Header PA Check bad CRC permanent 3348 ESCON Data CRC Check while in Service Mode 3349 ESCON Data CRC Check temporary 334A ESCON Data CRC Check permanent 334B ESCON header PA check good CRC first eve...

Page 177: ...C0 SCSI failed writing cache recovered 34C2 SCSI failed writing cache not recovered 4910 Data check one sector medium error 4920 Data check multiple sectors medium error 4930 Data check one sector LRC...

Page 178: ...Error Panic permanent 3527 ESCON adapter Error 603 hardware check temporary 3528 ESCON adapter Error 603 hardware check permanent 3550 ESCON adapter Error Message LRC Check while in Service Mode 3551...

Page 179: ...ed fence of RPC 1 3808 IOCTL Requested fence of RPC 2 380A Adapter BUS PCI reset failure 3810 RPC 1 heartbeat failure 3811 RPC 2 heartbeat failure 3812 RPC 1 fenced permanent error logging was deferre...

Page 180: ...indicating fenced 3833 RPC 1 communication time out with alternate cluster bay in service 3834 RPC 2 communication time out with alternate cluster bay in service 3835 RPC 1 and RPC 2 communication tim...

Page 181: ...Copy device partner on line 388A Flash Copy relationship established 388B Flash Copy relationship terminated 388C PPRC device state changed to simplex 388D PPRC device state changed to duplex pending...

Page 182: ...ne using the SRN value The allocated ESC range for SRN errors is 5000 x to 5FFF x The three low order ESC character are the first three digits in the SRN may be appended by Problem Manager ESC Descrip...

Page 183: ...ence 8150 RPC Begin Line Cord 1 Loss Analysis 8151 RPC Begin Line Cord 2 Loss Analysis 8152 RPC Line Cord 1 Voltage Returned 8153 RPC Line Cord 2 Voltage Returned 8154 RPC A Rack AC Power Returned 815...

Page 184: ...RPC RTAS Single Cluster Bay Fault 8221 RPC RTAS Single RPC Fault 8222 RPC RTAS Cluster Bay and RPC Fault 8223 RPC RTAS Fault Both Cluster Bays and RPCs 8230 RPC LPT Interrupt Not Reported on Cluster B...

Page 185: ...Primary power is not available from at least one PPS inhibit DDM fault reporting 8325 Primary power is not available with no other defining fault 832A RPC AC power fault line cord 1 832B RPC AC power...

Page 186: ...1xxx See Service Request Numbers SRN on page 173 ESC SRN Description of ESC and SRN C001 xxxxx SRN not on ESC list C100 40000 SSA device card failed C110 50000 SSA device card failed to respond C110 5...

Page 187: ...30 Hardware detected SSA error temporary CF40 Hardware detected SSA error permanent CF41 Hardware detected SSA error while in service mode CF50 SSA device card failed heartbeat temporary error CF60 SS...

Page 188: ...e for detected errors is E000 x to EDFF x Note These SRNs may also occur with an ESC of 1xxx See Service Request Numbers SRN on page 173 Note E000 ESCs indicate that error analysis was unable to deter...

Page 189: ...1 80210 Controller card has failed ED01 D8300 Diagnostic detected controller failure ED03 D8000 Diagnostics cannot access controller Service Request Numbers SRN The following SRNs are sometimes found...

Page 190: ...48900 1 array member failed 48950 Array rebuild failed DDM caused 49000 Array degraded no available spare 49100 Array exposed no available spare 49500 No spare available for array 49501 Spares Member...

Page 191: ...light on 80210 7133 controller card has failed 80215 Drawer 7133 has check light on 8022X 7133 power supply in position X has failed 8023X 7133 fan assembly in position X has failed 80280 DDM cannot b...

Page 192: ...2105 Exception Symptom Codes 176 VOLUME 3 ESS Service Guide...

Page 193: ...xx System Power Overview AC1 AC2 390 V dc Cluster 1 3 P S Cluster 2 3 P S See next page Electronics Cage Voltage Bus Voltage Bus Cooling Fans 64 DDMs Cooling Fans 64 DDMs 1 2 3 4 5 5 UEPO UEPO RPC1 RP...

Page 194: ...upplies for 128 DDMs 1 2 3 4 5 6 for 64 DDMs Fans 64 DDMs 64 DDMs AC2 PPS 2 Fans Battery 1 Battery 2 for 256 DDMs for 192 DDMs 1 2 3 4 5 6 Fans 64 DDMS Fans 64 DDMS AC1 PPS 1 Figure 66 2105 Expansion...

Page 195: ...ock connectors Fans 1 4 Fan power sense card Electronics cage power supplies Cluster bay Host bays Lower power planars 1 2 To RPC 1 To RPC 2 Right Left Upper power planar 1 2 3 Figure 67 2105 Model Ex...

Page 196: ...rews to frame Electronics Cage Electronics Cage Power Supplies 390 V Battery 1 Master 390 V Battery 2 Slave PPS 1 390 VDC RETURN 390 VDC RETURN AC AC GND GND PPS 2 Frame Ground 1 2 3 4 5 6 1 1 1 2 1 3...

Page 197: ...R Danger notices warn you of conditions or procedures that can result in death or severe injury if you do not take precautions or if you do not perform procedures exactly as stated CAUTION Caution not...

Page 198: ...Translation 182 VOLUME 3 ESS Service Guide...

Page 199: ...safe condition of a 2105 Model Exx Fxx or 2105 Expansion Enclosure rack and its DDM bay and SSA DASD drawers Do not service a 2105 rack DDM bay or SSA DASD drawer with unsafe conditions Perform a saf...

Page 200: ...electrical shock v Missing safety covers or safety shields This can be a hazard to the customer and maintenance personnel CAUTION Do not continue with the inspection if any unsafe conditions are pres...

Page 201: ...rage Server Service Guide Volume 2 Follow these steps to remove ac power 1 Power the 2105 off 2 Instruct the customer to switch off the mainline circuit breakers that are used to supply mainline ac vo...

Page 202: ...chanical problems such as loose components 4 Check any exposed cables and connectors for wear cracks or pinching Safety Label Check 1 Verify that all safety labels shown in the following steps are ins...

Page 203: ...not shown 4 Brazilian Portuguese P N 05J7398 French P N 09G5517 German P N 09G5511 Korean P N 09G5525 Spanish P N 09G5509 Portuguese P N 09G5513 French Canadian P N 09G5515 French Dutch P N 09G5519 I...

Page 204: ...re installed on the front tailgate areas of the 2105 Model Exx Fxx See Figure 71 on page 189 English danger leakage current labels shown 5 English P N 05J8627 Translated danger leakage current labels...

Page 205: ...J9081 Danish P N 05J9085 Finnish P N 05J9087 Brazilian Portuguese P N 05J9089 Slovakian P N 05J9091 Russian P N 05J9093 Chinese PRC P N 05J9095 Czech P N 05J9097 Croatian P N 05J9099 Model Exx Fxx Fro...

Page 206: ...P N 34L2203 Italian P N 34L2414 Japanese P N 34L2411 Korean P N 34L2412 Spanish P N 34L2413 6 Ensure that the weight safety label 8 is installed on the inside of the front right cover of the 2105 Mod...

Page 207: ...inside of the front and rear frames of the 2105 Model Exx Fxx Universal language P N 09L2638 Hinge Side of Door Inside View P N 5423461 18 kg 40 lb 8 Figure 73 2105 Model Exx Fxx Cover Weight Safety L...

Page 208: ...2 inside the front of the 2105 Model Exx Fxx Universal language P N 34L9192 Front View Model Exx Fxx Rear View TRAINED SERVICE PERSONNEL ONLY P N 09L2638 Figure 74 2105 Model Exx Fxx Trained Service...

Page 209: ...voltage warning label v 12 high voltage and high energy warning label Note These labels cannot be ordered individually If a label is missing the entire primary power supply must be replaced Front View...

Page 210: ...arning label 15 high voltage warning label v 390 V Battery 2 slave 12 weight warning label 13 high voltage warning label Rear View 12 11 10 SI EN DIS SI EN DIS 9 2105 Model Exx Fxx Figure 76 2105 Mode...

Page 211: ...installed on all six electronics cage power supplies Note These labels cannot be ordered individually If a label is missing the entire electronics cage power supply must be replaced Rear View 2105 Mo...

Page 212: ...ame v PPS 1 17 v PPS 2 16 Note There should be a star washer between the ground jumper terminals and the frame and PPS Rear View 2105 Model Exx Fxx Figure 78 2105 Model Exx Fxx Electronics Cage Power...

Page 213: ...th two mainline power cables Disconnect both mainline power cables from the 2105 Expansion Enclosure before continuing Power off the entire 2105 subsystem refer to Rack Subsystem Power 2105 Model Exx...

Page 214: ...sion Enclosure for loose broken or binding casters 4 Correct any problems that you find Internal Machine Check Perform the internal machine check 1 Check for any non IBM changes that may have been mad...

Page 215: ...hown 4 Brazilian Portuguese P N 05J7398 French P N 09G5517 German P N 09G5511 Korean P N 09G5525 Spanish P N 09G5509 Portuguese P N 09G5513 French Canadian P N 09G5515 French Dutch P N 09G5519 Italian...

Page 216: ...on the front tailgate areas of the 2105 Expansion Enclosure See Figure 82 on page 201 English danger leakage current labels shown 5 English P N 05J8627 Translated danger leakage current labels not sh...

Page 217: ...ish P N 05J9085 Finnish P N 05J9087 Brazilian Portuguese P N 05J9089 Slovakian P N 05J9091 Russian P N 05J9093 Chinese PRC P N 05J9095 Czech P N 05J9097 Croatian P N 05J9099 Front View P N 05J8627 5 6...

Page 218: ...L3312 German P N 34L3313 Italian P N 34L3293 Japanese P N 34L3314 Korean P N 34L3291 Spanish P N 34L3292 6 Ensure that the weight safety label 8 is installed on the inside of the front right cover of...

Page 219: ...the front and rear frames of the 2105 Expansion Enclosure Universal language P N 09L2638 Hinge Side of Door Inside View P N 5423461 18 kg 40 lb 8 Figure 84 2105 Expansion Enclosure Cover Weight Safety...

Page 220: ...tage and high energy warning label Note These labels cannot be ordered individually If a label is missing the entire primary power supply must be replaced Front View Rear View Enclosure Expansion TRAI...

Page 221: ...bel 15 high voltage warning label v 390 V Battery 2 slave 12 weight warning label 13 high voltage warning label 12 9 SI EN DIS SI EN DIS 10 11 Rear View 2105 Expansion Enclosure Figure 86 2105 Expansi...

Page 222: ...ween each primary power supply PPS and the frame v PPS 1 17 v PPS 2 16 Note There should be a star washer between the ground jumper terminals and the frame and PPS 15 12 13 14 Rear View 2105 Expansion...

Page 223: ...the frame 18 Note The ground strap may be fastened to the left side of the 2105 Expansion Enclosure frame in the same position PPS 2 PPS 1 Rear View 16 17 2105 Expansion Enclosure Figure 88 2105 Expa...

Page 224: ...procedures to ensure that the machine meets safety requirements 1051 Note This notice is translated into selected languages See Chapter 11 Translation of Cautions and Danger Notices on page 181 Perfor...

Page 225: ...Directory displays IBM 2105 VSS ESS Direct Connect IBM3151 emulation the service terminal is setup to run NetTerm as Direct Connect Go to step 3 If the Phone Directory doesn t display IBM 2105 VSS ES...

Page 226: ...pin on the service terminal b Connect the other end of the cable to the S2 connector on the cluster bay being serviced cluster bay 1 or cluster bay 2 Note The service terminal interface cable is stor...

Page 227: ...ollowing options from the Main Service Menu Utility Menu Cluster Bay Power Off On Select Power On Cluster Bay 1 or 2 12 Wait about 30 seconds then press the eject button on the CD ROM drive in the clu...

Page 228: ...r SP menus enable you to configure SP options and to enable and disable functions SP menus are available using a service terminal when the server is powered off and the SP is operating with standby po...

Page 229: ...Yes1 Setup Modem Configuration Yes2 Yes1 Setup Ring Indicate Power On Yes2 Yes1 Setup Dial out Phone Numbers Yes2 Yes1 Setup Surveillance Yes2 Yes1 Update SP Flash EPROM Yes2 Yes1 Yes2 Change General...

Page 230: ...to drain capacitance while power is disconnected v Connect the modem to the appropriate serial port and turn the modem on v Plug in the server Note If your modem has not been configured go to CALL IN...

Page 231: ...ntal Conditions On selection of this menu the SP reads all environmental sensors and reports the results to the user This option maybe useful when surveillance fails as it allows the user to determine...

Page 232: ...ched by someone entering passwords at the server the SP exits the menus This action is taken based on the assumption that the server is in an adequately secure location with only authorized users havi...

Page 233: ...tup Menu 1 Surveillance Currently Enabled 2 Surveillance Time Interval Currently 5 3 Surveillance Delay Currently 10 98 Return to Previous Menu Surveillance May be set to Enabled or Disabled Surveilla...

Page 234: ...on no action is taken In either case the telephone call is not answered The caller receives no feedback that the server powered on The Ring Indicator Power On Menu and defaults are shown below Ring I...

Page 235: ...low the dashed line are progress indicators from the boot preceding the one that produced the current sessions The progress indication codes are chronological from bottom to top The dashed line merely...

Page 236: ...cted 5 0 Standby Volts is operating within normal tolerance 12 0 Volts A low 12 0 voltage reading detected 12 0 Volts A high 12 0 voltage reading detected Press Return to Continue LANGUAGE SELECTION M...

Page 237: ...s showing the current selections Selections are made in the two section labeled Modem Ports and Modem Configuration File Name Select the serial port that you that you want to activate and then select...

Page 238: ...below 50 600 4800 75 1200 7200 110 1800 9600 134 2000 19200 150 2400 38000 300 3600 57600 115200 Telephone Number Setup Menu This menu may be used to set or change the telephone numbers for reporting...

Page 239: ...er to enter here For test purposes enter your telephone number here You can change it later when testing is complete Note Some modems such as IBM 7857 017 are not designed for the paging function Alth...

Page 240: ...is the number of times you want the server to retry calls that resulted in busy signals or other error messages Customer Account Setup Menu Customer Account Setup Menu 1 Customer Account Number Curre...

Page 241: ...rting See your operating system documentation for details on setting up operating systems automatic restarts The default value is YES v Enable supplemental restart policy The default setting is NO If...

Page 242: ...l Voltage fan speed SP Flash Update Recovery and Composite System Power On Methods v Power on switch see Starting the System Unit on page 232 v SP Menu power on request You can request a power on via...

Page 243: ...tem hardware reinitialized Restart must follow a successful reboot Failure During Boot Process During the boot process either initially after system power on or upon reboot after a system failure the...

Page 244: ...True Yes No Restarts True Yes Yes Restarts 1 SP default 2 AIX default SP System Monitoring Surveillance Surveillance is a function in which the SP monitors the system and the system monitors the SP T...

Page 245: ...abled the SP calls to report the failure Call Out Call Home The SP can call out Call Home when it detects one of the following conditions v System firmware surveillance failure v Operating system surv...

Page 246: ...cing the memory The firmware in your server can be updated using one of four available initiation processes 1 Service Processor initiation 2 SMS Utilities initiation 3 Service Aids initiation 4 AIX in...

Page 247: ...skette you need the AIX DOS utilities package to process the diskette You can use the dosdir command to find out the name of the update image file This service aid uses the dosread command to put the...

Page 248: ...being reported 0 Extended Error Log Data 0xC2 0x00 0x84 0x09 0x00 0x00 0x00 0x00 0x20 0x00 0x00 0x00 0x00 0x00 0x72 0x74 0x63 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x28 0x03 0x00 0x05 0x00 0x0...

Page 249: ...TERM window select and click on the Modify menu option b At the Modify menu verify that Direct Connect Mode has a check mark next to it Set all other check marks on this menu off Note Single click to...

Page 250: ...nostics on from the service terminal Main Service Menu select Utility Menu Resource Management Menu Quiesce a Resource Select and quiesce the cluster bay you will be running the diagnostics on 7 Power...

Page 251: ...logically disconnected one or more times 11 After the text based System Management Services starts the following screen appears 12 Selecting the numbered options provide capabilities described on the...

Page 252: ...stalled from The Select Boot Device option provides options to display or change the boot device order The proper order is Device PowerPC 604e 332MHz L2 Cache 0256K PowerPC 604e 332MHz L2 Cache 0256K...

Page 253: ...options Display Error Log A screen similar to the following is displayed when you select this option Here you can view or clear the error log on the cluster bay being serviced Utilities 1 Set Password...

Page 254: ...cessor SP firmware Note that you must insert a diskette containing the firmware update image after you see the following confirmation screen Select Console This option should not be used as it will au...

Page 255: ...ume that cluster bay 1 stopped with SD010000156 the first entry in the table below v The last digit of the progress code 6 is the CPI interface that was being tested when the cluster bay stopped v The...

Page 256: ...CPI Diagnostic Progress Code Stop 240 VOLUME 3 ESS Service Guide...

Page 257: ...CPI Diagnostic Progress Code Stop Appendix C Isolating a CPI Diagnostic Progress Code Stop 241...

Page 258: ...CPI Diagnostic Progress Code Stop 242 VOLUME 3 ESS Service Guide...

Page 259: ...Glossary of Terms and Abbreviations Copyright IBM Corp 1999 2000 243...

Page 260: ...l paths during the processing of certain conditions Refer to implicit allegiance contingent allegiance and reserved allegiance ANSI American National Standards Institute A standards committee body for...

Page 261: ...th associated with the allegiance control unit The ESA 390 term for a storage controller with ESCON or OEMI interfaces control unit image The ESA 390 term for a logical subsystem accessed via an ESCON...

Page 262: ...DDMs device number The ESA 390 term for a four hexadecimal character identifier e g X 13A0 associated with a device to facilitate communication between the program and the host operator The device nu...

Page 263: ...ocol is defined in two layers The IP layer defines basic interconnection protocols The upper layer supports one or more logical protocols e g FCP for SCSI command protocols SBCON for ESA 390 command p...

Page 264: ...s KPOH Kilo 1000 of Power On Hours A unit of time used for a measurement of MTBF L LAN Local Area Network Last In First Out LIFO A queuing technique in which the next item to be retrieved is the item...

Page 265: ...e mirrored pair Two units that contain the same data The system refers to them as one entity mirroring In AS 400 systems the process of writing the same data to two disk units within the same auxiliar...

Page 266: ...em that allows sharing of the host resources between multiple tasks promote The action of adding a logical data unit to cache memory R rack A unit that houses the components of a storage subsystem suc...

Page 267: ...erface storage complex Multiple storage facilities storage controller A physical unit which provides an interface between one or more storage devices and a host computer by providing the function of o...

Page 268: ...n describing the modifications performed on the primary copy V Versatile Storage Specialist The web based management interface to the Versatile Storage Server Vital Product Data VPD Information that u...

Page 269: ...2105 Model E10 E20 cables locations 20 cluster bay 2105 Model E10 E20 continued I O attachment card 20 cluster bay 2105 Model F10 F20 fan 28 I O attachment card 27 cluster bay diagnostics diagnostic...

Page 270: ...n 208 EPROM updates 230 error and progress code index 72 error code to FRU index 72 73 error codes POST 73 error logs 219 ESC 141 ESC codes 10xx 141 11xx 141 ESC codes continued 2600 and 26FF 143 27xx...

Page 271: ...2 code format 5 codes 2 CPI cable color labels 37 locations continued DDM bay 2 12 DDM bay device drawer 6 DDM physical 7133 31 DDM physical DDM bay 12 device drawer 6 electronics cage fan 47 electro...

Page 272: ...y card locations 2105 Model E10 E20 19 NVS memory card locations 2105 Model F10 F20 26 NVS top card crossover locations 2105 Model E10 E20 19 NVS top card crossover locations 2105 Model F10 F20 26 O O...

Page 273: ...ion with IML 57 machine checkout activities 66 machine test menu 66 menus and options overview 53 repair menu 61 retrace viewing paths through other pdf files 61 retrace viewing paths within a pdf fil...

Page 274: ...perating system 229 set parameters 217 system firmware 228 system 2105 Expansion Enclosure power overview diagram 178 2105 Model Exx Fxx power overview diagram 177 2105 Model Exx Fxxelectronics cage p...

Page 275: ...you that the information in this book is Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well...

Page 276: ...6 Building 050 5600 Cottle Road San Jose California U S A 95193 0001 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Page 277: ......

Page 278: ...Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber SY27 7609 06...

Page 279: ...Spine information Enterprise Storage Server VOLUME 3 ESS Service Guide...

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