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IBM Aptiva, Handbook

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     Chapter 8:  Diagnosing and recovering from problems

Solving monitor problems

Table 5: Troubleshooting: Monitor problems

If the problem is:

Here’s what to do:

Discolored screen.

1. Make sure the monitor controls are adjusted correctly. Refer to the 

documentation that came with your monitor for information about the 
monitor controls.

2. Move the monitor away from any equipment that might cause magnetic 

interference; for example, other monitors, audio speakers, or microphones. 
(Some models of the computer come with microphones and speakers, which 
are shielded to prevent magnetic interference.) Turn off the monitor, wait 30 
minutes, and then turn the monitor on again.

3. Select a new video device driver.

Picture shape on monitor screen is poor.

Adjust the monitor controls. For instructions, see the documentation that came 
with the monitor.

Display fonts appear cut off or pushed 
together.

While your monitor resolution may allow you to change the font size, some 
programs do not support large fonts. Large fonts may cause words to appear 
cut off or pushed together. Check the settings in Display Properties. Make sure 
the font size selected is small fonts.

White screen.

1. Make sure the monitor cable is correctly and securely connected to the 

system unit.

2. Make sure the system unit is turned on.
3. If available, connect another monitor to your system unit. If the problem is 

corrected, something may be wrong with your monitor.

Flickering or unsteady picture on monitor 
screen.

1. Select lower resolution, fewer colors, and higher refresh rates.
2. If your monitor is located close to another monitor, move them farther apart.
3. Change the video device driver in your software program.

Screen is an intense yellow, magenta (purple 
or red-blue), or cyan (blue-green) color.

Check your Guide to HelpWare and All the Extras folder for information on 
obtaining service.

Note

: If any of these problems continue after taking the actions listed, check your online Aptiva Helper or the Guide to HelpWare 

and All the Extras folder for information on obtaining service.

Summary of Contents for Aptiva

Page 1: ......

Page 2: ...riodically made to the information herein these changes will be made in later editions IBM may make improvements and or changes in the product s and or program s at any time Address comments about thi...

Page 3: ...3 Upgrading and replacing hardware 49 Chapter 5 Preparing to upgrade 51 Chapter 6 Adding and replacing system board components 61 Chapter 7 Adding and removing adapter cards and drives 73 Part 4 Troub...

Page 4: ...iv Contents at a glance...

Page 5: ...rolling monitor settings 11 Getting the best performance from your monitor 12 Power saver feature 12 Changing display settings 12 Customizing display properties 13 Changing refresh rate settings 14 Ti...

Page 6: ...n Ring features 25 Wake Up on Ring 26 Ring Indicator 26 How Rapid Resume features change your computer s behavior 26 Chapter 4 Viewing and changing Aptiva configuration 29 Using the Setup Utility 29 S...

Page 7: ...tartup options 43 Startup devices first fourth 43 System memory test 44 Virus detection 44 Viewing model information 44 Setting the date and time 45 Configuring advanced options 45 Security options 45...

Page 8: ...board 61 If you need to remove the riser card in a minitower system 62 Identifying the parts of the system board 63 Installing an upgrade processor 65 Installing cache memory modules 66 Inserting a n...

Page 9: ...roper drive alignment 90 Installing a drive in bay 1 91 Installing a drive in bay 2 93 Installing a drive in bay 3 95 Installing a drive in bay 4 97 Connecting signal cables 99 Removing drives 99 Work...

Page 10: ...shooting 121 Chapter 8 Diagnosing and recovering from problems 123 Before you panic some simple fixes 123 Solving hardware problems 127 Solving software problems 133 Solving monitor problems 138 Solvi...

Page 11: ...s 167 Fax modems 168 Choosing fax software programs 168 Communications settings 169 Changing modem addresses for the Mwave adapter card 169 Changing modem addresses for non Mwave adapter cards 169 Mod...

Page 12: ...xii Table of contents...

Page 13: ...etal parts It is the responsibility of the person installing the computer to connect it to a properly grounded electrical outlet Seek professional assistance before using an adapter or extension cord...

Page 14: ...trademark of Microsoft Corporation Caution Your computer uses lithium batteries There may be a risk of fire explosion or burns if the batteries are handled incorrectly To ensure safety Do not recharg...

Page 15: ...rstand how to use this book and where to go if you need additional information This part contains the following chapter Chapter 1 Using this book on page 3 This chapter explains how the book is organi...

Page 16: ...2 Part 1 Learning about this book...

Page 17: ...book is organized This book contains the following parts and chapters Part 1 Learning about this book on page 1 This part contains information to help you use the Aptiva Handbook It contains the foll...

Page 18: ...n page 61 This chapter contains instructions for adding and replacing hardware components on your system board Chapter 7 Adding and removing adapter cards and drives on page 73 This chapter contains i...

Page 19: ...ows its first use Bold Bold indicates the names of keys you should press on the keyboard or screen elements you should click on with the mouse Bold also emphasizes hardware labels such as those used t...

Page 20: ...re to read this information to take full advantage of all the IBM Aptiva Personal Computer offerings Aptiva Guide Your computer comes with a program called the Aptiva Guide This online demonstration d...

Page 21: ...at can help you learn how to use your computer Help is also available as you use your software programs In most software programs you can press F1 to access help From the Windows 95 desktop you can se...

Page 22: ...8 Chapter 1 Using this book...

Page 23: ...ter It also provides information to help you connect your computer to a printer or to other computer systems such as the Internet Chapter 3 Understanding the Rapid Resume features on page 21 This chap...

Page 24: ...10 Part 2 Controlling system settings...

Page 25: ...n page 17 Setting up communications on page 18 Configuring your Aptiva computer for a connection to the Internet on page 19 Controlling monitor settings When you connected your monitor to your system...

Page 26: ...you purchased has a power saver feature With this feature the monitor s display disappears if you have not used your computer for a predetermined period of time To redisplay the screen press the Shift...

Page 27: ...pecify the number of colors that can be displayed on the screen Desktop area Lets you specify the screen resolution The resolution setting determines the amount of information that can be displayed on...

Page 28: ...x contains an X click on the box to clear the X 3 In the Refresh rate list click on the refresh rate you want your monitor to use 4 Click on the Apply button 5 Follow the instructions in the message b...

Page 29: ...ng volume If you purchased a multimedia computer with a CD ROM drive your computer may have volume controls in up to three different locations On one of the speakers In the multimedia software that ca...

Page 30: ...CD ROM drive to adjust the volume of the headphones This volume control adjusts the volume of the headphones but not the speakers If you want to turn the speaker volume down while using the headphone...

Page 31: ...folder appears 4 Click on the Index tab at the top of the folder 5 In the first box type printer 6 The second box will automatically display a list of tasks related to the printer Select printer drive...

Page 32: ...commonly used by most households and businesses Connect the modem to an analog network only If you are not sure about your telephone line contact your local telephone company Before you connect your...

Page 33: ...igure your computer to use a dial up connection over telephone lines follow these steps 1 From the Windows 95 desktop double click on the My Computer icon 2 In the My Computer window double click on t...

Page 34: ...Internet Setup Wizard Your Aptiva computer also comes with a program that guides you through the steps for connecting to the Internet You can use this program called a wizard to set up an Internet con...

Page 35: ...llowing sections for descriptions of these features Rapid Resume on page 22 Automatic Power Off on page 23 Standby on page 24 Snapshot on page 24 Scheduler on page 25 Automatic Power On on page 25 Wak...

Page 36: ...instructions and help screens in each window To view an online tutorial about the Rapid Resume features follow these steps 1 In the Rapid Resume Manager window double click on the Rapid Resume icon 2...

Page 37: ...you are ready to turn off your computer Suspend saves your desktop and then turns off your computer To specify whether the on off button on your system unit saves your desktop before note It is alway...

Page 38: ...mouse at any time to return to your desktop note If you are using the Automatic Power Off feature the time you set for Standby must be less than the time you set for Automatic Power Off Otherwise your...

Page 39: ...f you need help press F1 Automatic Power On The Automatic Power On feature turns on your computer at a time you specify If you want to turn on your computer automatically without scheduling any other...

Page 40: ...dicator feature only after you enable the Wake Up on Ring feature If you need help press F1 note With Wake Up on Ring your computer may turn on automatically when you dial out on a rotary or pulse tel...

Page 41: ...desktop reappears it may take a few seconds for the mouse to become active Table 1 Rapid Resume feature behaviors Behavior Feature and explanation System unit power light is blinking while the system...

Page 42: ...28 Chapter 3 Understanding the Rapid Resume features...

Page 43: ...ter and its hardware You might need to use the Setup Utility if you upgrade the hardware in your computer or if you get an error message while using your computer In most circumstances when you add or...

Page 44: ...irus program or any antivirus protection that is provided with additional products Starting the Setup Utility Sometimes when you get an error message your computer displays a message window with an er...

Page 45: ...or up arrow key on the keyboard until the option you want is highlighted To select a highlighted menu option press the Enter key To move through menus use the following keys note The Main Menu you see...

Page 46: ...choose a highlighted option from a menu note Not all of these keys are available on every menu The keys that are available on each menu are displayed at the bottom of the menu Keys Function To exit th...

Page 47: ...displays the name of the video controller installed on your system Video memory This option displays the amount of memory your computer uses for video Your computer s video memory is actually part of...

Page 48: ...device CD ROM Drive 3 is attached to Local Bus connector 2 on the system board and set as the master device This is the CD ROM drive that comes preinstalled with your computer Hard Disk Drive 4 if ins...

Page 49: ...h IDE hard disks larger than 528MB Serial port A or B These options display the current addresses for the serial ports on your system board Your computer comes with two serial ports If you install an...

Page 50: ...s Port ECP and Enhanced Parallel Port EPP modes This mode is not compatible with the ECP and EPP 1 9 mode ECP and EPP 1 9 This mode combines the capabilities of the Extended Capabilities Port ECP and...

Page 51: ...lity appear in the Rapid Resume Manager windows on your desktop The changes you make in the Rapid Resume Manager windows on your desktop also appear in the Setup Utility From the Setup Utility Main Me...

Page 52: ...required for adapter cards that do not support power management Standby This option lets you enable or disable the Standby feature With this feature you can set up your computer to consume less power...

Page 53: ...Wake Up on Ring your computer may turn on automatically when you dial out on a rotary or pulse telephone If this occurs disable the Wake Up on Ring feature and use it only when you know you will have...

Page 54: ...mouse If the Automatic Power Off feature is enabled and you enable this setting your computer will not turn itself off while you are using the keyboard or the mouse Check hard disk and CD ROM activity...

Page 55: ...Power Off feature is enabled and you enable this setting your computer will not turn itself off while the selected device is active On off button mode Use this option to control whether the Rapid Resu...

Page 56: ...cy resources This option lets you configure non Plug and Play adapter cards which are not automatically detected by your computer You must identify the following ISA Legacy resources as dedicated to y...

Page 57: ...sources For example you may have to move jumpers or switches on the adapter card or make changes to the software that came with the adapter card Interrupt resources Select this option to open the Inte...

Page 58: ...the hard disk that came preinstalled in your computer For more information see Changing disk drive configuration on page 33 Virus detection This option lets you specify whether you want the virus che...

Page 59: ...llowing options Power on Password Diskette Drive Access Operate without Keyboard Operate without Diskette Drive s Power on password Select this option to open the Power on Password menu In this menu y...

Page 60: ...is option lets you specify whether your computer uses its cache memory With cache memory enabled your programs run faster If you run programs that require slower speeds you can disable cache memory to...

Page 61: ...ou install 70 ns memory the system memory performance will decrease slightly Using other configuration utilities You can use the Setup Utility that comes with your Aptiva computer to view or change co...

Page 62: ...48 Chapter 4 Viewing and changing Aptiva configuration...

Page 63: ...is chapter contains information to help you plan and prepare to add or replace adapter cards drives and system board components in your system unit Chapter 6 Adding and replacing system board componen...

Page 64: ...50 Part 3 Upgrading and replacing hardware...

Page 65: ...order for hardware changes The instructions in this chapter contain upgrade procedures for both the desktop systems and the minitower systems Use these instructions the first time you upgrade your co...

Page 66: ...nts in your Aptiva computer you need to know the location of the following major hardware components inside your system unit The system board The system board has a socket for the processor also known...

Page 67: ...r you have read Evaluating your new hardware on page 54 and Planning your hardware changes on page 56 see Opening a minitower system unit on page 59 for instructions on removing the cover Riser Card R...

Page 68: ...to help you resolve some of these potential resource conflicts For conflicts with system resources used by an Mwave card If you purchased a computer with an Mwave card an adapter card that functions...

Page 69: ...t your computer s BIOS does not attempt to assign those resources to Plug and Play hardware For information about the adapter card combinations that require you to assign ISA Legacy resources see Reso...

Page 70: ...eminding you to check the Setup Utility The following chapters contain instructions for manually updating the Setup Utility when changes are not automatically detected Chapter 6 Adding and replacing s...

Page 71: ...structed in Opening the system unit on page 58 5 Complete your hardware changes as instructed in Chapter 6 Adding and replacing system board components on page 61 and Chapter 7 Adding and removing ada...

Page 72: ...ome with your new hardware Opening the system unit Each time you open your system unit you must follow specific safety procedures to ensure you do not damage your computer Opening a desktop system uni...

Page 73: ...the frame before you touch the frame Do not touch any component with a voltage warning label 6 Disconnect the system unit power cord Opening a minitower system unit To open a minitower system unit yo...

Page 74: ...me Follow these steps a Remove the screws b Slide the cover forward and completely remove it from the system unit Back View Front View 4 Touch the bare metal frame of your system unit to dissipate the...

Page 75: ...e components on your system board If you have a desktop system and you have not removed the cover from your system unit see Opening a desktop system unit on page 58 If you have a minitower system and...

Page 76: ...have cable connections to the system board or one of your drives disconnect the cables Take note of all of your disconnections so that you can reconnect without error For instructions on removing ada...

Page 77: ...you plan to add or replace hardware in your computer you will need to know the layout of the system board This picture shows an example of the system board in your computer The items on the next page...

Page 78: ...7 8 9 10 Cache memory module socket Can hold a 256KB or 512KB cache memory module Any cache memory module you install must meet the following specifications Specifications 160 pin 64 bit 256KB 32KBx64...

Page 79: ...ked on the catch underneath the tab Take extreme care not to push the leg too hard or you might accidentally damage surrounding parts 2 Remove the heatsink by lifting it straight up 3 Unlatch the hand...

Page 80: ...you must remove it to install a 512KB module note Each cache memory module you install must have these specifications 160 pin 64 bit 256KB 32KBx64 or 512KB 64KBx64 15 nanoseconds ns pipelined burst sy...

Page 81: ...e socket cache memory module notch cache memory module socket To insert cache module Position bottom notch over socket divider as shown 3 Push the module straight down into the socket A properly inser...

Page 82: ...ne 16MB module in socket 1 One 8MB module in socket 1 and one 8MB module in socket 2 One 8MB module in socket 3 and one 8MB module in socket 4 One 8MB module in socket 1 one 4MB module in socket 3 and...

Page 83: ...e in Memory module placement on page 151 Installing memory modules To install an additional memory module in an empty socket 1 Find the notched edge of the module and position it as shown here note Ea...

Page 84: ...s showing through the holes on each side hole pin memory module SIMM socket Removing memory modules To remove a memory module from its socket 1 Locate the two clips that hold the memory module in plac...

Page 85: ...etaining clip 2 Turn the screwdriver one quarter turn raising the clip while pressing down on the old battery to remove it 3 Raise the retaining clip and insert a new 3 volt CR2032 lithium battery in...

Page 86: ...m the Setup Utility s Main Menu System Information See Viewing system information on page 33 for information about this option Advanced Options and then Cache Options See Configuring advanced options...

Page 87: ...icts on page 73 Resolving Plug and Play resource conflicts on page 76 When you are ready to work inside your system unit note that adapter card slot and drive bay positions vary depending on whether y...

Page 88: ...f you change the I O address for the Mwave card in the Device Manager you must move the I O address jumper on the Mwave card so the card will use the new address Once you have removed the system unit...

Page 89: ...the View devices by type radio button 3 Double click on the IBM Mwave Digital Signal Processors list item to expand the list underneath this item 4 Double click on the item in the expanded list 5 In...

Page 90: ...els Interrupt requests IRQs The documentation that came with your new hardware should contain information about the settings required by the new hardware If the documentation refers you to information...

Page 91: ...n on page 42 Non Plug and Play Plug and Play Change the settings in the Setup Utility s Plug and Play menu before you install the new card For instructions on working with these settings see Changing...

Page 92: ...you also plan to make hardware changes on the system board see Adding and replacing system board components on page 61 and finish your work with the system board before continuing to work with drives...

Page 93: ...Working with the hardware in the desktop system unit 79 Identifying the parts of the system unit 4 1 3 2 6 8 9 10 11 12 14 13 5 7...

Page 94: ...inch slim hard disk drive No external access Bay 4 Located under bay 3 Holds a 3 5 inch slim hard disk drive No external access Right bracket Holds drives in bays 2 3 and 4 Power supply Capable of pro...

Page 95: ...arter length or full length ISA AT adapter card PCI 2 Can hold a half length or full length PCI adapter card AT 3 Can hold a half length three quarter length or full length ISA AT adapter card Identif...

Page 96: ...the video adapter card Check the documentation that came with the card to see if any jumpers need to be set Setting jumpers on the Mwave card If you are installing an adapter card that uses I O addre...

Page 97: ...dress These jumpers on the Mwave card are labeled P4 and P5 To set the I O address jumpers follow these instructions 1 Locate the I O address jumpers on the Mwave card P4 P5 2 Use the following table...

Page 98: ...oystick port on the Mwave card follow these steps 1 Locate the jumper labeled P10 on the Mwave card P10 2 Move the jumper from the enabled position to the disabled position as shown in the picture If...

Page 99: ...dapter Card Slot Cover 2 Align and insert the adapter card into the adapter card connector Insert the screw 3 Reinstall all hardware and screws you removed to install the adapter card Connecting card...

Page 100: ...slim drives such as diskette hard disk and tape drives The system can also accommodate 5 25 inch half high drives such as diskette tape and CD ROM drives Two of the bays in your system have external a...

Page 101: ...nto the opening at the front of the cover 2 Push the panel into place until you hear the latch click Identifying signal cable connectors When you install a drive of any type you must attach the signal...

Page 102: ...ave device Jumper settings on the drives determine which drive is the master and which is the slave The hard disk that came installed in your computer is attached to Local Bus connector 1 and is set a...

Page 103: ...at the back of the drive Set the newly installed hard disk as a slave device if another hard disk is already attached to the connector If you are installing a drive on Local Bus connector 2 follow th...

Page 104: ...ignal cables but you can install two diskette AT interface drives to this connector if you have the proper cables If you are installing a second diskette drive or an AT interface tape drive follow the...

Page 105: ...rews and disconnect any drive cables Notice how the cables are attached You may need to reconnect these cables when you are finished Slide the left bracket back to release the catches and then remove...

Page 106: ...w holes and insert the screws Front View Left Bracket Catch Drive 4 Drive cable connection Connect all drive cables note If you are adding a diskette or tape drive that attaches to the Diskette connec...

Page 107: ...and disconnect any drive cables Notice how the cables are attached You might need to reconnect these cables when you are finished Slide the left bracket back to release the catches and then remove th...

Page 108: ...re the signal cable you plug into the drive is attached to the Diskette connector on the system board To identify the Diskette connector see Identifying signal cable connectors on page 87 Back View Si...

Page 109: ...ews and disconnect any drive cables Notice how the cables are attached You may need to reconnect these cables when you are finished Slide the right bracket back to release the catch then lift and remo...

Page 110: ...e two front screws first then insert the remaining screws The riser card should be located to the left of the bracket so that the screws go through the riser card first Right Bracket Catch Riser Card...

Page 111: ...ews and disconnect any drive cables Notice how the cables are attached You may need to reconnect these cables when you are finished Slide the right bracket back to release the catch then lift and remo...

Page 112: ...les Insert the two front screws first then insert the remaining screws The riser card should be located to the left of the bracket so that the screws go through the riser card first 1 2 Right Bracket...

Page 113: ...entifying signal cable connectors on page 87 If you had to disconnect any cables to gain access to a section of the system board reconnect the cables Removing drives To remove a drive from a specific...

Page 114: ...ou also plan to make hardware changes on the system board see Adding and replacing system board components on page 61 and finish your work with the system board before continuing to work with drives a...

Page 115: ...Working with the hardware in the minitower system unit 101 Identifying the parts of the system unit 7 9 4 6 8 5 1 3 2 10 11 12 13 14 15...

Page 116: ...te hard disk tape or CD ROM drive Bay 3 This bay can hold up to a 5 25 inch half high drive such as a diskette hard disk tape or CD ROM drive Bay 4 This bay can hold up to a 3 5 inch half high drive s...

Page 117: ...PCI 1 Can hold a half length or full length PCI adapter card PCI 2 Can hold a half length or full length PCI adapter card AT 3 Can hold a half length three quarter length or full length ISA AT adapter...

Page 118: ...the system board The built in video controller will be disabled automatically However you might need to set jumpers on the video adapter card Check the documentation that came with the card to see if...

Page 119: ...ddress These jumpers on the Mwave card are labeled P4 and P5 To set the I O address jumpers follow these instructions 1 Locate the I O address jumpers on the Mwave card P4 P5 2 Use the following table...

Page 120: ...oystick port on the Mwave card follow these steps 1 Locate the jumper labeled P10 on the Mwave card P10 2 Move the jumper from the enabled position to the disabled position as shown in the picture If...

Page 121: ...screw Then remove the slot cover Front Top Adapter Card Adapter Card Slots Adapter Card Slot Cover 3 Align and insert the adapter card into the adapter card connector Insert the screw 4 Reinstall all...

Page 122: ...lled at the factory When you purchase a new drive make sure you also purchase the appropriate power and signal cables Identifying drive bays The minitower system can accommodate 3 5 inch slim and 3 5...

Page 123: ...h half high drive such as a diskette or tape drive 101 6 x 41 3 mm 4 0 x 1 625 in 5 Can hold a 3 5 inch slim hard disk No external access 101 6 x 25 4 mm 4 0 x 1 0 in 6 Can hold a 3 5 inch slim hard d...

Page 124: ...ector is for diskette interface drives such as diskette drives or diskette AT interface tape drives System board connector Interface type Type of drive using the connector Number in picture Local Bus...

Page 125: ...be only one drive set as the master device and one drive set as the slave device A maximum of four IDE drives can be attached to your computer two on Local Bus connector 1 and two on Local Bus connec...

Page 126: ...w these guidelines Attach the signal cable from the drive to Local Bus connector 1 labeled J9 or Local Bus connector 2 labeled J10 Set the newly installed drive as a master device if it is the only dr...

Page 127: ...inch device you might have to purchase a signal cable Tip for proper drive alignment To ensure that a drive is aligned properly in a bay do the following 1 Insert each screw and tighten loosely 2 Aft...

Page 128: ...four screws Front View Drive 2 Connect the power and signal cables to the drive note If you add a diskette drive or a tape drive that attaches to the Diskette connector make sure the signal cable you...

Page 129: ...nect the power and signal cables to the drive note If you add a diskette drive or tape drive that attaches to the Diskette connector make sure the signal cable you plug into the drive is attached to t...

Page 130: ...the three screws Drive Front View 2 Connect the power and signal cables to the drive note If you add a diskette drive or a tape drive that attaches to the Diskette connector make sure the signal cabl...

Page 131: ...alled on the drive rotate the drive 180 degrees so that the front of the drive faces the front of the system unit Hard Disk Front View Mounting Bracket Drive Connectors 2 Insert the hard disk with the...

Page 132: ...disk 1 Insert the drive into the bay Align the screw holes and insert the four screws Front View Hard Disk 2 Connect the power and signal cables To ensure that your hard drive functions properly read...

Page 133: ...on settings If you need to verify or correct configuration settings in the Setup Utility see Using the Setup Utility on page 29 for information about how to start and update the Setup Utility For adap...

Page 134: ...or CD ROM drive the power on self test generates an error message In the Setup Utility verify that the information the BIOS automatically recorded is correct Use this opportunity to verify that the r...

Page 135: ...features installed in your computer at the factory It contains the following chapter Chapter 8 Diagnosing and recovering from problems on page 123 This chapter provides troubleshooting information in...

Page 136: ...122 Part 4 Troubleshooting...

Page 137: ...ed Make sure the system unit and monitor power cords are plugged into electrical outlets Your Read me first book shows how the cables and cords should be connected c Make sure the electrical outlets y...

Page 138: ...is corrected you may have installed your hardware incorrectly Reinstall your hardware For instructions on installing hardware in your desktop system unit see Working with the hardware in the desktop...

Page 139: ...hese steps to reconfigure your monitor a Restart the computer If necessary turn off the system unit pause for 15 seconds and then turn the system unit back on b When you see Starting Windows 95 appear...

Page 140: ...to it The mouse port has this symbol next to it b Turn off the system unit and then turn it on again If the problem you are having continues or if it does not appear in this list look for a descripti...

Page 141: ...age 141 and take the action listed Is not displayed check your Guide to HelpWare and All the Extras folder for information on obtaining service Computer turns off without warning 1 If the Standby feat...

Page 142: ...wer and signal cables are securely attached to the back of the drive For instructions on working in the desktop system unit see Working with the hardware in the desktop system unit on page 78 For inst...

Page 143: ...e the drive power and signal cables are securely attached to the back of the drive For instructions on working in the desktop system unit see Working with the hardware in the desktop system unit on pa...

Page 144: ...lock the retainer on the bottom of the mouse by turning it counterclockwise Now turn the mouse right side up and the retainer and the ball will drop out d Using a damp cloth wipe the outside of the mo...

Page 145: ...rams work but others do not there may be a configuration problem For additional help see the user s guide for your communications software 6 Make sure your modem cord is connected to an analog telepho...

Page 146: ...y connected to the printer and to the parallel printer port on the back of the system unit The printer port has this symbol next to it 2 Make sure the printer power cord is securely connected to an el...

Page 147: ...tivities make the timer start over 2 Make sure AutoPlay is disabled or BIOS checking of hard disk and CD ROM drives is disabled When both AutoPlay and hard disk and CD ROM drive checking are enabled R...

Page 148: ...Rapid Resume features configuration on page 37 4 Make sure the On Off Button Mode option in the Setup Utility is set to Rapid Resume For information about this option see Rapid Resume advanced option...

Page 149: ...d before you press Ctrl Alt Delete will be lost You added hardware or installed new software and you want to cancel Rapid Resume and restart the computer 1 Turn on the monitor 2 Turn on the system uni...

Page 150: ...stalling a telephone line sharing device which will direct calls where you specify to either an answering machine or a fax modem You click on the Suspend option in the Start menu and your computer doe...

Page 151: ...action listed Have installed or removed hardware return the computer to its previous configuration Then wait 10 seconds and turn on the system unit If the error does not reoccur after turning off the...

Page 152: ...llow you to change the font size some programs do not support large fonts Large fonts may cause words to appear cut off or pushed together Check the settings in Display Properties Make sure the font s...

Page 153: ...enabled the Rapid Resume feature and set up the Automatic Power Off option turn the system unit back on If necessary turn the monitor back on 3 Make sure the monitor cable is correctly and securely c...

Page 154: ...r phone program when you want to play or record messages You don t hear sound and the modem doesn t work after you change the I O address jumpers on the Mwave card Make sure the I O adapter settings i...

Page 155: ...turn on the system unit again 110 System Board Parity Error 1 A system memory module SIMM has failed Make sure SIMMs are inserted correctly For instructions on inserting SIMMs see Installing system m...

Page 156: ...re to its previous configuration wait 10 seconds and then turn on the system unit again If the error does not reoccur save any work that you want to keep and reinstall your hardware If the error occur...

Page 157: ...system memory from your computer press Enter while the error message is displayed to enter the Setup Utility Choose System Information from the Setup Utility Main Menu to verify that the new memory si...

Page 158: ...e is correct For instructions on using the Setup Utility see Using the Setup Utility on page 29 If you have not removed memory from your computer check your Guide to HelpWare and All the Extras folder...

Page 159: ...Using the Setup Utility on page 29 1162 Serial Port Configuration Error If you installed or removed hardware press Enter while the error message is displayed to enter the Setup Utility Choose Input O...

Page 160: ...nus verify that the resources allocated to installed adapter cards are actually required by the cards For instructions on using the Setup Utility see Using the Setup Utility on page 29 For information...

Page 161: ...layed to enter the Setup Utility Choose the System Information from the Setup Utility Main Menu to verify that only the options for the drives you changed have next to them Return to the Main Menu pre...

Page 162: ...copy your personal data and configuration files back to their original hard drive location To recover the factory installed system and program files follow these steps 1 Make sure your computer is tur...

Page 163: ...ons Appendix B Audio and video cards on page 161 This chapter contains descriptive information about sound Mwave and television cards Appendix C Modem information on page 163 This chapter contains des...

Page 164: ...150 Part 5 Technical reference...

Page 165: ...when adding or removing system memory Table 8 Memory module placement Total memory Socket 1 Socket 2 Socket 3 Socket 4 8MB 8MB 8MB 4MB 4MB 8MB 4MB 4MB 12MB 4MB 4MB 4MB 16MB 16MB 16MB 8MB 8MB 16MB 4MB...

Page 166: ...B 4MB 40MB 8MB 16MB 16MB 48MB 16MB 16MB 8MB 8MB 48MB 8MB 8MB 16MB 16MB 48MB 32MB 8MB 8MB 48MB 16MB 16MB 16MB 64MB 32MB 32MB 64MB 16MB 16MB 16MB 16MB 64MB 32MB 16MB 16MB 64MB 32MB 32MB 68MB 4MB 32MB 32...

Page 167: ...0MB 8MB 8MB 32MB 32MB 80MB 16MB 32MB 32MB 96MB 32MB 32MB 16MB 16MB 96MB 16MB 16MB 32MB 32MB 96MB 32MB 32MB 32MB 128MB 32MB 32MB 32MB 32MB Table 8 Memory module placement Continued Total memory Socket...

Page 168: ...ange Description 0 640KB 0 9FFFFH Base memory 640 768KB A0000 BFFFFH VGA mode video memory 768 800KB C0000 C7FFFH Video BIOS 800 896KB C8000 DFFFFH Adapter card memory or upper memory 896 960KB E0000...

Page 169: ...tem I O addresses Address range hexadecimal Function 0000 001F DMA controller 0020 0021 Interrupt controller 1 0022 0023 Reserved 0040 0043 System timers 0060 Keyboard mouse controller 0061 System con...

Page 170: ...0371 Reserved 0378 037F 77B 77A Parallel port 2 03BC 03BF 7BC 7BE Parallel port 1 03C0 03CF 3D4 3D5 03DA SVGA controller 03E8 03EF Serial port 3 03F2 03F5 03F7 Diskette controller 03F8 03FF Mwave mod...

Page 171: ...u to set IRQs Table 11 System interrupts Interrupt request IRQ Function SMI Power management NMI Parity error or I O channel check 0 Timer 1 Keyboard 2 Cascade to IRQ8 IRQ15 3 Serial port 4 Mwave mode...

Page 172: ...A allows I O devices to transfer data directly to and from memory You may need to select an open DMA channel if you add an I O device that uses DMA Table 12 DMA channel assignments DMA channel Assignm...

Page 173: ...The built in serial ports support these addresses and interrupts If you are using and operating system other than Windows 95 conflicts may arise if you add adapter cards with serial ports or if you c...

Page 174: ...160 Appendix A Specification tables...

Page 175: ...esigned to receive or transmit MIDI Musical Instrument Digital Interface signals from devices such as a keyboard This connector may also be used with input devices for games such as a joy stick If you...

Page 176: ...n a printed book About television cards Some IBM Aptiva PCs come with a television TV card already installed The TV card is designed to work with many devices Some examples of devices you might be abl...

Page 177: ...ugh a modem communications software program or from your DOS prompt For information about configuring communications software see Configuring your communications software on page 19 Most people use a...

Page 178: ...to be set for Auto Answer The Auto Answer feature lets your computer answer calls from another computer automatically Your modem communications software determines how the modem operates with Auto An...

Page 179: ...of register S10 to a higher number For more information on S registers see S registers on page 174 Your modem communications software determines how your modem operates with Call Waiting For specific...

Page 180: ...ou use the Attention command set sometimes called the AT or Hayes command set to send commands to your data modem The AT command set has evolved over the years and some of its standards have also chan...

Page 181: ...ds of error detection and correction and also incorporates the MNP 4 and 5 protocols As a result modems with MNP 4 and 5 and modems with V 42bis can connect with each other If you cannot connect to an...

Page 182: ...ld today are Group 3 machines Generally a Group 3 fax machine can connect most efficiently to another Group 3 machine and may also be able to connect to many Group 2 machines However a Group 2 machine...

Page 183: ...ation about how to verify the address used by your Mwave card If you cannot change the address used by your communications software see Resolving Mwave resource conflicts on page 73 This section conta...

Page 184: ...erwise indicated If you purchased a computer with an Mwave adapter card then not all of the AT commands used by your computer are listed in this table Some additional AT commands are listed in the onl...

Page 185: ...fter dialing s Go off hook 0 5 seconds s W Wait for dial tone Ds n Dials one of four stored telephone numbers En Sets Echo on or off n 0 Echo off n 1 Echo on Hn On Off hook n 0 On hook n 1 Off hook Ln...

Page 186: ...ts the modem to the defaults Z0 Recalls modem profile 1 Z1 Recalls modem profile 2 Zn Stores up to four telephone numbers in the modem s memory V The modem answers with the active profile and the phon...

Page 187: ...error 1 Connect Connected at 300 bits per second bps 2 Ring Ringing signal detected 3 No carrier Carrier is lost or not heard 4 Error Error in the command line Invalid command Command line exceeds buf...

Page 188: ...e value of an S register Use the ATSr n command r register number 0 28 n the new value you want to assign For example to change the value of S register 0 to 20 rings type ATS0 20 and press Enter If yo...

Page 189: ...econds 45 S8 Comma pause time 0 255 seconds 2 S9 Carrier detect response time 0 255 10ths of a second 6 S10 Carrier loss time 0 255 10ths of a second 14 S11 Touch tone dialing speed 50 255 millisecond...

Page 190: ...None S23 DTE data rate parity and guard tone Bit mapped register None S24 Calling tone None S25 Data Terminal Ready delay 0 100 seconds 5 S26 RTS to CTS delay interval 0 255 100ths of a second 1 S27...

Page 191: ...C 4 Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice so...

Page 192: ...s of the power utility telephone lines and internal water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to...

Page 193: ...s s il y en a sont raccord s ensemble Cette pr caution est particuli rement importante dans les r gions rurales CAUTION L utilisateur ne doit pas tenter de faire ces raccordements lui m me il doit avo...

Page 194: ...180 Appendix C Modem information...

Page 195: ...image by drawing only alternating lines until the entire image is completed noninterlaced Method of producing an image by drawing each line one after the other until the entire image is completed Thi...

Page 196: ...182 Appendix D Monitor terminology...

Page 197: ...ng cable connectors on system board 81 103 identifying card connectors in desktop unit 81 in minitower unit 103 installing in desktop unit 85 in minitower unit 107 IRQs interrupt requests 157 removing...

Page 198: ...ives configuration viewing 34 desktop unit specifications 86 guidelines for connecting signal cables 88 90 111 113 identifying signal cable connectors on system board 87 110 installing in desktop unit...

Page 199: ...ration 36 speed configuration 36 Keyboard Error 144 L line in 161 line out 161 Local Bus IDE connector 1 64 Local Bus IDE connector 2 64 local bus IDE mode 34 Logical Block Addressing LBA disk format...

Page 200: ...e 129 computer shuts down without warning 127 error code and description more than one beep in self test or continuous beep occurs 127 insert diskette picture appears 132 mouse does not move cursor 13...

Page 201: ...ity options configuring 45 46 serial number 44 serial port addresses 159 checking activity setting 40 configuration 35 Serial Port Configuration Error 145 settings factory 32 monitor 11 15 Setup Utili...

Page 202: ...33 Video Configuration Error 147 Video Error 146 virus detection 30 44 volume on multimedia systems 15 control on CD ROM drive 16 controls in multimedia software 15 headphones 16 speaker 15 W Wake Up...

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