IBM Aptiva, Handbook

Page: 150 / 202

136 Chapter 8: Diagnosing and recovering from problems
Computer shuts off without pressing the on/off
button. 1. In Rapid Resume Manager, check the Scheduler feature and the Automatic
Power Off option of the Rapid Resume feature to see if either of them is set
to turn off the computer.
2. Check to see if the Automatic Power Off feature is enabled on the Rapid
Resume menu of the Setup Utility. For instructions on using the Setup
Utility, see “Using the Setup Utility” on page 29.
You set the computer to start when the phone
rings in order to receive a fax, but it receives a
regular phone call instead. If you have an Mwave card:
Make sure that the Aptiva Communication Center is running.
If your sound card and modem are separate:
Either disable the Wake Up on Ring feature in the Rapid Resume menu of the
Setup Utility, or disable the Auto Answer feature in your fax software. Use
Wake Up on Ring only when you know you will have incoming fax
communications. For instructions on using the Setup Utility, see “Using the
Setup Utility” on page 29.
You can also prevent this from occurring by installing a telephone line sharing
device, which will direct calls where you specify (to either an answering
machine or a fax modem).
You click on the Suspend option in the Start
menu and your computer does not turn off.
Rapid Resume must be enabled for the Suspend option in the Start menu to
work properly. In Rapid Resume Manager, check Rapid Resume. Make sure it is
enabled.
Your computer turns on automatically when
you dial out on a rotary or pulse telephone. Either disable the Wake Up on Ring feature in the Rapid Resume menu of the
Setup Utility, or disable the Auto Answer feature in your fax software. Use
Wake Up on Ring only when you know you will have incoming fax
communications. For instructions on working with the Rapid Resume features
in the Setup Utility, see “Changing Rapid Resume features configuration” on
page 37.
You can also prevent this from occurring by installing a telephone line sharing
device, which will direct calls where you specify (to either an answering
machine or a fax modem).
Table 4: Troubleshooting: Software problems (Continued)
If the problem is: Here’s what to do:
Note : If any of these problems continue after taking the actions listed, check your online Aptiva Helper or the Guide to HelpWare
and All the Extras folder for information on obtaining service.