190
Symptom
Cause/solution
Reference
Copying progress can at times stop
for a while at 99.9 %, or jump from
70 ~ 80 % to 100 %.
• If the data of our network microphone is copied in
original format, copying will continue even though
progress remains at 99.9 %, as the calculation error of
the audio data is large. Make sure to copy data to
media with enough storage capacity. Meanwhile, the
data are copied in MP4 format, the progress may
suddenly change to 100 % and the copy may be
complete as the audio data is not copied if not
recorded in AAC-LC.
MP4 files cannot be played on the
general viewer. Only audio is
played.
• The general viewer may not support codec. In this
case, use the viewer software of the recorder.
The "Thermal error" indication is
displayed on the main monitor.
• The ambient operating temperature is 0 °C to +45 °C.
The "Thermal error" is displayed based on the internal
thermal information of the HDD. If the "Thermal error"
indication is displayed, it is recommended to change the
installation environment so that the ambient temperature
is maintained at approx. +25 °C. When the "Thermal
error" indication is displayed frequently, contact your
dealer.
Installation
Guide
• Check if the fan is malfunctioning.
• Check if the recorder ventilation holes or cooling fan are
blocked, and also check for dust collected around the
ventilation holes.
Installation
Guide
Mouse cursor does not display
• Is the cable properly connected? Some mice may not
be recognized. Please use the mouse included with the
product.
−
Audio communication errors and
communication errors occur,
camera images are not displayed,
and video recording is not possible.
• The camera's audio transmission mode may not be set
correctly. Please confirm if the audio transmission
mode setting is listening or bidirectional setting. In the
status where the camera is connected, first switch the
recording setting of this recorder to off, and return to
(AAC-LC) On again to set it correctly.
Camera live images are not
displayed on the monitor as split
screens, but are displayed as black
images.
• If "Target stream" is set to "Stream (2) & Stream (4)" for
the target cameras in AI privacy guard settings, the
H.264 (2) and H.265 camera resolutions become the
same as those of H.264 (1) and H.265 (1). Accordingly,
depending on the number of split screens, live images
may not be displayed or playback may not be
available. If you are not using AI privacy guard
recording with this product, set "Target stream" in the
AI privacy guard settings for the target cameras to
something other than "Stream (2) & Stream (4)".
