189
Symptom
Cause/solution
Reference
An error message is displayed when
trying to launch the viewer software
by dragging and dropping multiple
files onto it.
• Decrease the number of the selected files or select files
after launching the viewer software.
−
The external storage device is not
recognized.
• Is the connected external hard disk drive or USB
memory compatible with USB 3.0 or 2.0?
• Is the external storage device formatted in exFAT, FAT
(FAT16) or FAT32?
If the capacity of the external storage device is 32 GB
or less, the device must be formatted in FAT32. If it is
64 GB or more, the device must be formatted in exFAT.
• Is the external storage device equipped with the
password authentication function?
• Is the connected hard disk drive run by USB bus
power? The protection circuit function activates and
the power supply will be stopped. Make sure to use the
hard disk drive that runs using external power source.
• If the recorder is started up with a USB cable
connected, in rare cases, the external storage device
may not be recognized. Connect the cable after
starting up the recorder.
−
The live image or the playback
image turns to the black screen on
the web browser.
• The PC memory may be insufficient. End the web
browser and unnecessary software, launch the web
browser again and then connect to the recorder.
−
"SSL communication unavailable"
was displayed in the connection
error information on [Security] –
[Communication] setting screen
after selecting HTTPS for the
connection with the camera.
• Follow the procedures below.
• Click [Setup >] button of [Security between this
product and camera] – [Connection] item on
[Security] – [Communication] setting screen.
• Confirm that the connection of the camera is set to
HTTPS and the port number to 00443. If the port
number is wrong, set it to 00443.
• End the setting.
• If the problem is not solved, further perform the
following procedures.
• Click [Security between recorder and camera] –
[Connection] item button on [Security] –
[Communication] setting screen and set the
connection of the camera to HTTP.
• Click [Setup >] of [Registered information] on
[Camera] – [Camera registration] setting screen.
• Confirm that the camera port number is set to
00080. If the port number is wrong, set it to 00080.
• End the setting and open the setting screen again.
• Click [Setup >] button of [Security between this
product and camera] – [Connection] item on
[Security] – [Communication] setting screen and
reset the connection of the camera to HTTPS.
−
The data size displayed in the copy
panel differs from the data size
which is actually copied.
• The data size displayed in the copy panel is
approximate. Errors will increase if audio data is
recorded. Our network microphones in particular
produce a large amount of data, so more errors tends
to occur. Make sure to copy data to media with enough
storage capacity.
