Hughes HX200, Installation Manual

Page: 81 / 160

Chapter 5 • The System Control Center
1038054-0001 Revision B
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If a problem cannot be resolved by following the corrective
measures, contact Technical Support.
TxCode 8 indicates that the transmitter is working properly. This
code should appear most often.
Note: The messages and associated corrective actions listed
in Table 8 are current only as of this document’s release. To
ensure that you have the most recent information regarding
these messages, click on the blue Transmission Info
indicator at the top of the screen and select the Transmit
Status option.
Table 8: Transmit code (TxCode) messages and corrective actions
Code Message Corrective actions
1 The transmitter has been disabled by the
gateway This condition occurs when the transmitter is
disabled. A transmitter may be disabled for short
periods of time by the system gateway either for
service or troubleshooting. It may also be disabled if
the user discontinues the satellite service. If this
condition persists, it can only be corrected by
requesting that the unit be enabled.
2 The transmitter has been placed in test mode
by the gateway This status requires no user action and usually takes
no more than 15 minutes to complete. This condition
occurs when the system gateway places the
transmitter into special transmission modes to
measure the performance of the transmitter. When
in this mode, the unit is unable to transmit normal
user data to the system gateway.
3 The transmitter is locking to the receive carrier Occurs during initial startup or possibly when the
receiver is locking to the receive signal. If this
condition persists for more than 10 seconds,
disconnect and reconnect the receiver coaxial cable
and wait 10 seconds. If the situation still persists, it
may be necessary to replace the satellite router.
5 The transmitter is not locked to the network
timing No action is required if this condition occurs
occasionally and resolves itself quickly. However, if
this condition persists, it is likely due to a system
gateway-related service issue. The condition may
also be due to satellite router failure; in rare cases,
the unit may fail and may have to be replaced.
6 The transmitter is not available because the
receiver is not detecting a signal or is not
locked to the correct network Check the receive signal. This condition occurs
when the satellite router does not detect a strong
enough signal. The receiver must be locked to the
correct network for the transmitter to operate. If the
receiver is not locked (no signal) or is locked to the
wrong network, the transmitter is unable to transmit
data. Check the System Status page to verify that
the signal strength is satisfactory. This condition
may also be caused by inclement weather.