Hughes HX200, Installation Manual

Page: 113 / 160

Chapter 6 • Troubleshooting
1038054-0001 Revision B
103
Checking for viruses If you have completed all the steps in this section and still cannot
browse the Internet, check the computer for viruses. If you find a
virus, delete or disable it and try to browse again.
If a firewall is used, make sure none of its settings are blocking
access to the Internet or to the Hughes servers. Make sure you are
using the latest version of any anti-virus and/or firewall software.
No browsing issues
This release contains a troubleshooting tool for users having no
browsing issues potentially caused by the TurboPage server. If a
no-browsing issue is detected and the following conditions are
true:
•
Able to access the System Control Center to perform secure
browsing
•
Connectivity test works successfully
Resolve the problem possibly caused by the Turbo Page server,
as follows:
1. Navigate to the Advanced Page.
2. Click the
Turbo Page->Advanced Cfg link in the left menu
bar.
3. Select the
Auto-Select TurboPage Server
option.
4. Click the Tear down Turbo Page Connection button.
5. Re-try browsing.
Hot cable connector If the transmit or receive cable connector feels hot, it may be
because the connector is loose or defective. Troubleshoot this
problem as follows:
1. Remove power from the satellite router.
2. Allow the cable connector to cool for at least 5 min.
3. Make sure the connector feels cool.
4. Make sure the cable connector is finger tight with no play.
(See the Caution statement that follows Figure 2 on page 13.)
5. Reapply power to the satellite router by plugging the power
supply into the surge protector or AC outlet.
A surge protector is recommended.
6. Wait 5 min.
7. Check the connector.
If the connector is hot, it may be defective and should be
replaced.