Hughes HX200, Installation Manual, Page: 111 / 160

Chapter 6 • Troubleshooting
1038054-0001 Revision B
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A successful ping will display a Reply message from the
router address, while a failed ping will notify you that the
request timed out.
If, after a successful ping, you still cannot reach the
enterprise network, proceed to
Checking enterprise network
connectivity . If pinging the Router Address fails and DHCP is
disabled on the satellite router (as indicated in the Software
Configuration panel of the Control Center System
Information screen), the default gateway address may not be
set correctly in the computer’s operating system settings. The
default gateway address should be set to the satellite router IP
address received during commissioning. This address is
displayed in the IP address line of the HX200 LAN port
connected to the workstation—that is LAN1, or LAN2—in
the HX200 Info panel of the System Information screen.
Make the correction in the computer's operating system
settings and repeat the sequence above.
If the tests still fail, power cycle the satellite router by turning
it off using the power switch on the rear panel, waiting 10
seconds, and then turning it back on. If you still cannot access
enterprise services, contact Technical Support.
Checking enterprise
network connectivity
This section explains how to troubleshoot enterprise network
connectivity issues.
1. If there is a firewall in place, check that none of its settings
are blocking access to the enterprise network. If you are not
familiar with this process, disable the firewall. If you can
access the enterprise resources after disabling the firewall,
you will need to set up the firewall in such a way that it does
not block HX system operation. Refer to the firewall
manufacturer’s instructions.
2. Open a command or terminal window to obtain a system
command prompt. If you are running Windows, click
Start
→
Run . At the Run dialog box, type
command
in the Open field
and click OK .
3. Ping a routable address on the enterprise network that you
know responds to pings, such as an E-mail or Intranet server.
For example, if the enterprise network provides Internet
connectivity, try pinging
time.nist.gov
or any other
Internet address that you know responds to pings.
Type
ping <address>
, then press E
NTER
.
If the ping test succeeds, there may be a temporary problem
with the resource you originally tried to access. Wait a few
minutes, then try to access the resource again.
If the ping test fails, continue with step 4.