Hughes HX200, Installation Manual

Page: 110 / 160

Chapter 6 • Troubleshooting
100
1038054-0001 Revision B
If the message says
Not Operational
, Web Acceleration
is disabled. Perform the following procedure:
a. Check the receive and transmit signals as explained above.
to ensure that the satellite router is transmitting and
receiving properly. If it is not, troubleshoot as previously
described.
b. Wait two hours. If Web Acceleration has not returned to
Operational
, go to step c.
c. Power cycle the satellite router by turning it off using the
power switch on the rear panel, waiting 10 seconds, then
turning it back on; then check the Web Acceleration status
again. If it is still not operational, or operational but you
cannot access enterprise services, contact Technical
Support.
Checking system gateway
connectivity
Use the System Control Center Connectivity Test link to check
connectivity to the HX system gateway.
1. Navigate to the System Control Center Connectivity Test
page and click Start Test . Refer to Connectivity Test page on
page 78 for more information.
2. If, after a successful connectivity test, you still cannot access
enterprise resources, ping the router address from the
computer. Ping is a network command that helps you check
whether a remote computer can be reached on an IP network.
By sending a packet to a designated address and waiting for a
response, the ping command is used diagnostically to ensure
that a host computer you are trying to reach is both operating
and reachable.
a. Navigate to the System Information page and record the
router address listed in the Satellite panel.
b. Open a command or terminal window to obtain a system
command prompt. If you are running Windows, click
Start
→
Run
. At the Run dialog box, type
command
in the
Open
field and click OK .
c. At the system prompt, type
ping <router address>
using the router address recorded in Step a, then press
E
NTER
.
d. Close the command window after viewing the results of
the ping command.
Note: It may be helpful to open a second web browser to access
the Help page while executing the connectivity test.