Hughes HX200, Installation Manual

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Chapter 6 • Troubleshooting
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1038054-0001 Revision B
4. Ping the IP address of an enterprise domain name server that
serves the remote site.
a. Determine the IP address of the domain name server.
b. Type
ping <server IP>
, then press E
NTER
.
If you still cannot reach enterprise network resources after
a successful ping test, proceed to
Checking DNS settings .
If the ping test fails, contact Technical Support for
assistance.
Checking DNS settings If you can ping the enterprise DNS (or WINS) server but cannot
use resources on the enterprise network, follow the steps below to
check the naming system settings on the computer. Note that the
steps may vary slightly, based on the computer’s operating
system.
1. Open a command or terminal window to obtain a system
command prompt. If you are running Windows, click
Start
→
Run
. At the Run dialog box, type
command
in the
Open
field
and click OK .
2. If you are using a Windows computer, type
ipconfig /all
at the command prompt. If you are using Linux, type
ifconfig -a
3. Press E
NTER
.
4. Locate the DNS or WINS addresses in the command output.
5. Close the command window.
If the addresses are correct, wait a few minutes, then try to access
the network resource again. If you are still unable to access the
resource, proceed to
Checking for viruses .
If the addresses are not correct and the computer connected to the
satellite router is running Windows, see the documentation for
the naming system used by the operating system.
Note: If the enterprise network uses a naming system other
than domain naming service (DNS), for example Windows
Internet naming service (WINS), substitute the IP address of a
WINS server serving the remote site.