Hughes HX200, Installation Manual

Page: 106 / 160

Chapter 6 • Troubleshooting
96
1038054-0001 Revision B
Connectivity problems
When troubleshooting connectivity problems, start with these
steps:
1. Connect the Ethernet port of the computer you will use for
troubleshooting directly to the HX200 LAN1 port (or
whichever LAN port on the unit has an assigned IP address,
as indicated on the System Control Center System
Information screen), bypassing any network equipment at the
remote site.
2. On the computer connected to the HX200, disable firewall,
intrusion detection/prevention, or any other software
designed to block or alter network traffic.
3. If the satellite router has firewall rules configured that can be
edited on the satellite router, disable the firewall as explained
in
Enabling and disabling the firewall on page 83.
4. Retest to confirm that the problem still exists.
If the problem persists, proceed with the remaining
troubleshooting steps in this chapter.
Cannot access the
System Control Center If you cannot access the System Control Center, refer to the
appropriate troubleshooting procedure for the hardware
configuration:
•
Computer is connected directly to the satellite router
•
Satellite router is connected to an Ethernet device
Computer is connected
directly to the satellite
router
Follow the steps below if the computer is connected directly to
the satellite router. If you complete a step and the System Control
Center does not appear, continue with the next step. Repeat the
steps once more before contacting Technical Support.
1. Make sure that the HX200 is powered up by checking the
front panel LEDs. The Power and LAN LEDs should be
steadily on.
2. Open a web browser.
3. Type
192.168.0.1
in the browser address field or, if an
alternate IP address was assigned to the satellite router at the
HX system gateway, use that IP address instead. Press
E
NTER
.
4. If you are still unable to access the System Control Center,
continue with HX200 LEDs on page 91.
Note: If there is LAN activity, the LAN LED may be
blinking.