Hughes HX200 Installation Manual Download Page 114

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Chapter 6 • Troubleshooting

104

1038054-0001 Revision B

Slow transmission
speed or intermittent
operation

If you notice that the satellite router’s transmission speed is slow
or that operation is intermittent, make sure the transmit and
receive cable connectors are finger tight. (See the Caution
statement that follows Figure 2 on page 13.)

Summary of Contents for HX200

Page 1: ...1038054 0001 Revision B July 7 2011 HX System HX200 Satellite Router Installation Guide ...

Page 2: ...ss and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Trademark...

Page 3: ...lt in personal injury or in some cases death as explained below Each of these signal words indicates the severity of the potential hazard Messages concerning property damage A NOTICE concerns property damage only DANGER DANGER indicates a potentially hazardous situation which if not avoided will result in death or serious injury WARNING WARNING indicates a potentially hazardous situation which if ...

Page 4: ...ial personal injury hazard It appears next to the DANGER WARNING and CAUTION signal words as part of the signal word label Other symbols may appear next to DANGER WARNING or CAUTION to indicate a specific type of hazard for example fire or electric shock If other hazard symbols are used in this document they are identified in this section ...

Page 5: ...ter and receiver specifications 6 DVB S2 compliant outroute rates and ratios 7 Installation and commissioning 7 Contact information 8 Chapter 2 Assembling and connecting HX200 hardware 11 Preparing for the installation 11 Items required for installation 11 Items required for stabilized platforms 11 Seatel antenna 11 Azimuth antenna 11 Confirming installer laptop and site requirements 12 Installer ...

Page 6: ...ng an IP address from the HX200 satellite router 37 Uploading the SBC configuration file to the HX200 39 Commissioning the HX200 41 Chapter 4 Completing the installation 55 Confirming that all files are current 55 Connecting the HX200 satellite router to a computer 56 Unable to access enterprise resources 56 Printing the System Information page 57 Creating a shortcut to the System Control Center 5...

Page 7: ...Chapter 6 Troubleshooting 91 HX200 LEDs 91 LED appearances during normal operation 92 Connectivity problems 96 Cannot access the System Control Center 96 Computer is connected directly to the satellite router 96 Satellite router is connected to an Ethernet device 97 Cannot access network resources 97 Accessing the System Control Center 98 Confirming that the satellite router is commissioned 98 Che...

Page 8: ... proxy connection 121 Internet Explorer 121 Firefox 122 Appendix D Azimuth antenna setting and software version 125 Antenna setting 125 Software version 126 Appendix E Seatel antenna settings and software version 129 Software version 130 Appendix F Troubleshooting NMEA and TX mute RX lock cable issues 133 Appendix G LNB selection reference 135 Appendix H Conforming with standards and directives 13...

Page 9: ... Contents 1038054 0001 Revision B ix Material compliance 142 RoHS compliance 142 RoHs compliance with exemptions 142 Acronyms and abbreviations 145 Index 147 ...

Page 10: ... Contents x 1038054 0001 Revision B ...

Page 11: ...th links with star capability and quality of service QoS features such as Min Max CIR together with dynamic allocation of bandwidth With integrated IP features including RIPv1 RIPv2 BGP DHCP NAT PAT and DNS Server Relay functionality together with a high performance satellite modem the HX200 is a full featured IP router The HX200 enables superior IP connectivity for a variety of applications inclu...

Page 12: ...0 for stabilized platforms An enhancement to the HX200 supports stabilized platforms for the Coastal Maritime Service In this capacity the HX200 uses either the Seatel DAC 220 antenna or the Azimuth KNS 150 antenna HX200 features A low cost self hosted device HX terminal with MIPS processor Transmission types Linear Ku band Linear C band Figure 1 HX200 satellite router front and back ...

Page 13: ...s Table 1 Radios and LNBs Description Vendor Hughes product number Saturated Ku Band Radios TG 2W 2M DOM HNS 1500192 0221 TG 2W 1M EUT HNS 1500192 0122 TG 2W 1M INT HNS 1500192 0123 1W Pure Anubis LNB Tria HNS 1500172 0101 2W Pure Anubis LNB Tria HNS 1500172 0102 Saturated C Band Radios 2W MTI India C HNS 1028050 0006 2W MTI Extended C HNS 1036720 0001 Linear Ku Band Radios 1W Linear BUC NJRC NJT5...

Page 14: ...erence to from the rear panel 10 MHz reference clock output 10 MHz reference clock input Linear C Band Radios 5W Linear BUC NJRC NJT5669F 9502666 0001 10W Linear BUC NJRC NJT5762N 9506222 0001 Ku Band Low Stability LNBs Dom Intl LNB MTI 1500320 0006 Intelsat MTI 1500287 0001 AsiaSat Eutelsat MTI 1500287 0003 Universal Ku Band LNB Invacom 1501882 0002 C Band Low Stability LNBs Extd C Band LNB MTI 1...

Page 15: ...ptive Modulation Outbound Coding BCH with LDPC 3 5 1 2 2 3 3 4 5 6 8 9 9 10 Adaptive Coding Inbound Channel IPoS FDMA TDMA Inbound Channel Rate 256 512 1024 2048 4096 6144 ksps Inbound Channel Modulation OQPSK Inbound Channel Coding Rate 1 2 2 3 4 5 with TurboCode Adaptive Coding Bit Error Rate Receive 10 7 or better Bit Error Rate Transmit 10 5 or better Interface to ODU Industry standard BUC qua...

Page 16: ...105 078125 109 765625 MHz 230 46875 234 375 MHz inclusive Frequency step size 100 Hz Maximum RF output power 0 dBm at 0 dB TX attenuation IF coaxial Interface F type female connector IF impedance 75 ohm Transmit power control range 40 dB in 0 5 dB increments Table 4 HX200 Receiver Specifications Property Value IFL cable Accepts block down converted TDM signal via the IFL cable Input frequency rang...

Page 17: ...1 3 Commissioning the HX200 satellite router Chapter 3 on page 21 4 Connecting the satellite router to a computer Chapter 4 on page 55 Table 5 Outroute rates and ratios Encap sulation Signaling Rates Modulation FEC Mode Rate BER PER Acquisi tion sec DVB S2 1 4 Msps in 1 Msps steps QPSK 8 PSK LDPC BCH Short and Normal FEC frame 1 2 3 5 2 3 3 4 4 5 5 6 8 9 9 10 3 5 2 3 3 4 5 6 8 9 9 10 QEF PER 1E 7 ...

Page 18: ...ion If the customer needs service warranty or repair support they should contact their customer service representative in accordance with their service agreement Table 6 Radios and LNBs Description Vendor Hughes product number Saturated Ku Band Radios TG 2W 2M DOM HNS 1500192 0221 TG 2W 1M EUT HNS 1500192 0122 TG 2W 1M INT HNS 1500192 0123 1W Pure Anubis LNB Tria HNS 1500172 0101 2W Pure Anubis LN...

Page 19: ... LNB MTI 1024573 0001 India C Band LNB HNS MTI 1024573 0002 Ku Band Internal PLL High Stability LNBs Universal Ku Band HS LNB ASC 1501654 0001 Ku Band External Reference PLL LNBs Domestic Ku Band PLL LNB Invacom SPV 65SM 1502442 0002 Intelsat Ku Band PLL LNB Invacom SPV 55SM 1502442 0001 Asia Eutelsat Ku Band PLL LNB Invacom SPV 75SM 1502442 0003 C Band External Reference PLL LNBs C Band PLL LNB N...

Page 20: ...Chapter 1 Introduction 10 1038054 0001 Revision B ...

Page 21: ...d platforms If you installing the HX200 for a stabilized platform you will need the items listed below Seatel antenna Components provided by Hughes NMEA cables and RS232 RS422 converter Part Numbers 1502199 0001 and 1502200 0001 RX Lock TX Mute Cable Part Number 1502198 0001 48V Power supply IFL F connectors for RX and TX interconnect between the HX200 and the ACU Mounting kit for the terminal mou...

Page 22: ...nd client side DHCP enabled See Appendix A Configuring a Windows computer to support DHCP on page 105 A Web browser such as Internet Explorer with proxy settings disabled See Appendix C Disabling a Web browser proxy connection on page 121 The latest version of the sbc cfg file if instructed to install it Remote site requirements IP devices connected to an HX200 satellite router must implement the ...

Page 23: ... options Ku band saturated or linear Connecting radio cables Take precautions when connecting the radio cables as there are potential ramifications to both software and hardware if a cable is secured to the incorrect output connector or if cables are connected to both outputs For instance a Linear Radio transmit CAUTION Do not block any ventilation openings Do not install near heat sources such as...

Page 24: ...ired installation location 2 Connect the installer PC to the satellite router with an Ethernet cable Make sure no Ethernet routers or switches are currently connected between the satellite router and the installer PC 3 Connect the power cable CAUTION Do not connect or disconnect a radio cable while the IDU is powered on this action may result in damage to the BUC CAUTION Caution The transmit and r...

Page 25: ...terface RS232 electrical levels 15kV ESD protection Suggested maximum cable length not to exceed approximately 150 ft Antenna mis point transmitter disable control Input to HX200 on serial port pin 14 Note Do not connect any devices to the HX200 at this time Connect serial and Ethernet devices to the device only after it is fully installed and commissioned CAUTION Do not connect or disconnect the ...

Page 26: ...e nominally 20 milliseconds Demodulator lock is indicated by 5 volts Demodulator unlock is indicated by 5 volts 5V volts is output on this signal with SQF values from 31 99 5V volts is output on this signal with SQF values from 1 30 NMEA GPS serial data interface Transmit data from the HX200 on pin 11 Receive data to the HX200 on pin 12 Signal ground on pin 13 Connecting the hardware for stabilize...

Page 27: ...r 2 Assembling and connecting HX200 hardware 1038054 0001 Revision B 17 Axis Stabilizer Installation and Operations Manual Version 2 0 Figure 4 Connecting the hardware components Seatel DAC 2200 configuration ...

Page 28: ...the satellite router to ON When power is applied to the HX200 or after it resets the satellite router light emitting diodes LEDs will light in the following sequence 1 All LEDs illuminate for 1 2 second 2 The Power LED lights up steadily indicating that the HX200 is powered up Figure 5 Connecting the hardware components Azimuth KNS 150 configuration ...

Page 29: ...523 Revision D or the A117 3 Axis Stabilizer Installation and Operations Manual Version 2 0 for detailed installation instructions Note In countries outside North America the HX200 may be plugged directly into a 240V outlet with a replacement power cord Different countries may have different standards and requirements CAUTION To remove power from a satellite router turn the power switch to the OFF...

Page 30: ...Chapter 2 Assembling and connecting HX200 hardware 20 1038054 0001 Revision B ...

Page 31: ... met you can manually commission the router The router can be commissioned through the Manual Commissioning Web Interface using any computer that has an Ethernet port and an HTTP browser installed on it The following configuration for the installer laptop is recommended Windows 2000 or higher Ethernet card or Ethernet port connected directly to the VSAT and set to Auto Negotiate TCP IP settings fo...

Page 32: ...0 or higher Netscape 6 0 or higher and Mozilla Firefox 1 0 2 or higher The manual commissioning process consists of the following tasks Accessing the manual commissioning interface Antenna pointing Accessing the manual commissioning interface Follow these steps to access the manual commissioning interface The Manual Commissioning interface can be accessed from any browser as follows 1 Type the fol...

Page 33: ...Chapter 3 Commissioning the HX200 satellite router 1038054 0001 Revision B 23 2 Click the Setup link Figure 6 to display the Setup page shown in Figure 7 Figure 6 Advance page ...

Page 34: ...ng Page from the System Control Center as follows a Type the following URL http 192 168 0 1 b When running fallback click the Advanced Commissioning Options link c Click the VSAT Manual Commissioning link on the Setup page as shown in Figure 7 4 Enter or select the appropriate parameters These parameters may be provided to you in an installation specification work order or in another form of commu...

Page 35: ...ters on the Manual Commissioning page are divided into the following six sections as shown in Figure 8 Satellite Parameters VSAT parameters LAN Parameters Management Parameters Receive Radio Parameters Transmit Radio Parameters Figure 8 Broadband Satellite HX200 Manual Commissioning screen ...

Page 36: ...g the information for all sections click Save Configuration The terminal reboots after saving the configuration Figure 9 Expanded categories Note Clicking the Cancel button discards all the changes and closes the Manual Commissioning page Note If an incorrect value is entered for any field on the Manual Commissioning page an error message displays and the form cannot be submitted until the error i...

Page 37: ... must be entered Figure 10 Use your work order to enter these parameters DVB Framing Mode drop down Required DVB S DVB S2 CCM DVB S2 ACM Longitude Defines the location of the satellite being used Degrees Hemisphere drop down East West Frequency x 100Khz Required Symbol Rate Sps Required LNB 22KHz Switch drop down Receive Polarization Required Vertical Horizontal Left Figure 10 Satellite Parameters...

Page 38: ...00KHz Normally not used unless the sbc cfg file is not up to date and the LNB does not appear on the LNB drop down list Entering VSAT Parameters These parameters gives the geographic location of the satellite router The following parameters must be entered Figure 11 Longitude Degrees Minutes Hemisphere drop down East West Latitude Degrees Figure 11 VSAT Parameters section ...

Page 39: ...ere drop down North South Entering LAN Parameters The following parameters must be entered Verify these parameters on your work order LAN 1 IP Address A typical installation uses the IP address of 192 168 0 1 LAN 1 Subnet Mask LAN 2 IP Address LAN 2 Subnet Mask Figure 12 LAN Parameters section ...

Page 40: ...fault value DVB Program Num for DNCC Data Use the default value VSAT Management IP Address Enter the VSAT Management IP Address exactly as it appears on your work order Default Gateway IP Address LAN RETURN only VSAT Return Path drop down Typical installations use the inroute default Receive Only Use where not return path is used Inroute Typical installations use the inroute default LAN 1 LAN 2 Dy...

Page 41: ...verify all parameters as they appear on your work order Receive LNB Type drop down Select the LNB is use from the list This populates the read only fields with the characteristics of the selected LNB LNB 22KHz Switch drop down Typical installations use the value the default value of OFF LNB 10 Mhz On check box Check the box for LNBs that require external 10 MHz reference LO Freq MHz Band Lower Edg...

Page 42: ...ar on your work order 2 Select the transmit radio used Saturated or Linear Saturated Radio Select either 1 or 2 watts No other saturated radio selections are required Linear Radio Select the radio from the drop down list This populates the following read only fields LO Frequency MHz Band Lower Edge MHz Band Upper Edge MHz Radio Wattage W Total Gain dB 1 db G C P dB Figure 15 Transmit Radio Paramet...

Page 43: ...ox is checked then the terminal will ensure that the attenuation applied to the output signal never drops below the configured Minimum Attenuation value effectively limiting the maximum modem output power The appropriate Minimum Attenuation value must be calculated based on the TX IFL cable length cable attenuation and BUC maximum power input To determine this setting you must first know the maxim...

Page 44: ... is used on all relevant fields in the Manual Commissioning interface If the installer enters an incorrect value for any field an error message displays and the form cannot be submitted until the error is corrected Antenna pointing Follow these steps to use the Antenna Pointing feature on the HX200 web based interface to peak the receive and transmit signals 1 Turn off the HX200 using the power sw...

Page 45: ...t the setup screen click Antenna Pointing The Antenna Pointing screen appears as shown in Figure 16 If an OPI is used to point the antenna select the Enable OPI check box 7 Click Next The Receive Antenna Pointing screen appears as shown in Figure 17 Figure 16 Antenna pointing screen ...

Page 46: ...close the Signal Quality window and click Exit on the Receive Antenna Pointing screen to exit the Antenna Pointing feature 11 If required the satellite router may need to run automatic cross polarization ACP if it is present If ACP is present the timing units tells the satellite router it is present and this Figure 17 Receive pointing Note If the Signal Quality window is not visible on the display...

Page 47: ... obtain an IP address Refer to Appendix A for instructions on how to configure a Windows computer to use DHCP 2 Verify that the installer laptop is connected to the HX200 by an Ethernet cable 3 Open a command window on the installer laptop and obtain an IP address from a DHCP server For example on a Windows computer type ipconfig release Enter 4 Type ipconfig renew Enter If the HX200 does not assi...

Page 48: ...ptop Network Interface Card NIC is properly installed and that the installer laptop is properly configured to use DHCP See Appendix A for more information If the NIC is installed properly and the installer laptop is configured properly make sure all cable connections are secure See the Caution statement that follows Figure 2 on page 13 Note If an alternate IP address was assigned to the satellite ...

Page 49: ...g the SBC configuration file to the HX200 The SBC configuration file sbc cfg contains satellite information that SBC and the auto commissioning server ACS must use during the commissioning process Once you have obtained the sbc cfg file save it on the installer laptop making sure to note the location in which the file is saved then complete the steps below 1 Open a browser on the installer laptop ...

Page 50: ...3 Click Config File Upload 4 On the Configuration File Upload screen click Browse and navigate to the location on the installer PC where the sbc cfg file is saved 5 Select the file and click Open 6 Click Upload 7 Click Close to return to the Setup screen Figure 20 Setup screen Note Do not click Zip Code File Upload this link is used to update the ZIP code table in the satellite router ...

Page 51: ...na Location screen appears as shown in Figure 21 2 Enter the ZIP code of the location in which you are installing the satellite router and click Next If installing the HX200 outside the United States you can enter the location manually by completing steps a and b below a Select the Enter Location Manually check box and click Next The Manual Entry of Antenna Location screen appears as shown in Figu...

Page 52: ...Chapter 3 Commissioning the HX200 satellite router 42 1038054 0001 Revision B b Enter the correct latitude and longitude for the location and click Next Figure 22 Entering location manually ...

Page 53: ...der or in the installation specification and click Next The satellite parameters should have been provided to you in either a technical update e mail or an installation specification If the satellite and transponder for your installation are not listed in the drop down menu and you were not provided with an sbc cfg file you must complete steps a through d below to enter the satellite parameters ma...

Page 54: ...screen appears as shown in Figure 25 c Enter or select the appropriate parameters Longitude Frequency Symbol rate Receive polarization Transmit polarization 22KHz tone Frequency Band Modulation Digital video broadcast DVB Mode DVB Program Number User Data DVB Program Number DNCC Data Figure 24 Selecting the satellite and transponder ...

Page 55: ...ification of Satellite Parameters screen shown in Figure 26 is correct If using an OPI check the Enable OPI Display check box Figure 25 Entering satellite parameters manually Note You are only required to verify satellite parameters if you selected the satellite and transponder as shown in Figure 24 If you entered the satellite parameters manually the Verification of Satellite Parameters screen do...

Page 56: ...n screen appears as shown in Figure 27 8 Select the LNB in use from the drop down list Click Next 9 Verify your information is correct on the Verification of Receive LNB Parameters screen as shown in Figure 28 on page 47 Click Next Figure 26 Verifying satellite parameters Figure 27 Select Receive LNB Selection screen ...

Page 57: ...re 29 Select the transmit radio part number from the drop down menu on the Transmit Radio parameters screen Click Next 11 Verify your information is correct on the Verification of Transmit Radio Parameters screen as shown in Figure 30 Click Next Figure 28 Verification of Receive LNB Parameters screen Figure 29 Transmit Radio Parameters screen ...

Page 58: ...12 The Receive Antenna Pointing screen appears as shown in Figure 31 13 To view a graphic representation of the current signal quality Figure 32 click Display Signal Strength Click Close Figure 30 Verification of Transmit Radio Parameters screen Figure 31 Receive Antenna Pointing ...

Page 59: ...ss polarization ACP The timing units tells the satellite router it is present and this forces the timing units to run ACP The satellite router automatically inquires for validation when the timing unit indicates ACP is present Based on the ACP configuration the satellite router may occasionally Note If the Signal Quality window is not visible on the display minimize the other windows until you can...

Page 60: ...equest re validation You must perform Manual ACP first After completion perform Automatic ACP See Figure 33 18 During this process a series of messages appear as testing progresses as shown in the screens that follow 19 Click Continue 20 Click Close Figure 33 Auto Cross Pol screen ...

Page 61: ...eps a Select the Enter Registration Server address manually check box b Enter the registration server s address in the HTTP field c Select the Secure HTTP Mode check box to enable a secure connection to the registration server 23 Click Next The satellite connection is established 24 Click Next when prompted to do so 25 Click OK on the pop up dialog shown in Figure 35 to access the registration ser...

Page 62: ... Revision B 26 If the Security Alert pop up dialog appears as shown in Figure 36 click Yes to accept the security certificate 27 Enter the site ID on the enterprise Registration screen shown in Figure 37 and click Continue Figure 36 Accepting the security certificate ...

Page 63: ...oad configuration parameters to the satellite router 30 Click Restart on the Registration Complete screen to restart the satellite router 31 To complete the commissioning process close the Terminal Reset screen The satellite router resets and is now commissioned Continue with Chapter 4 Completing the installation on page 55 Figure 37 Registering a satellite router enterprise user entering site ID ...

Page 64: ...Chapter 3 Commissioning the HX200 satellite router 54 1038054 0001 Revision B ...

Page 65: ...the System Status page check the Software Download Status line message If it reads All files are up to date the unit has been successfully commissioned Note It may take up to 15 minutes after completing the commissioning process for all files to be downloaded to the satellite router from the system gateway Once the latest software has downloaded to the HX200 satellite router the HX200 resets itsel...

Page 66: ...able to access enterprise resources If after connecting the HX200 satellite router to the computer resources on the enterprise network cannot be accessed perform the following procedures 1 Configure the installer laptop so that its network properties match those of the remote user s PC Refer to Appendix D for detailed instructions for setting network properties 2 Connect the installer laptop to th...

Page 67: ...page Follow the steps below to walk the user through the process of printing a copy of the System Control Center System Information page If a problem should occur this page may not be accessible and the user can use information on the printed copy to contact Technical Support for assistance 1 Have the user access the System Control Center by typing www systemcontrolcenter com from their web browse...

Page 68: ...ter on the user s computer desktop 1 Right click anywhere on the computer desktop and select New Shortcut from the popup menu as shown in Figure 39 2 Type http 192 168 0 1 in the field on the Create Shortcut window as shown in Figure 40 3 Click Next Figure 39 Creating a shortcut to the System Control Center Figure 40 Entering the System Control Center URL in the Create Shortcut window ...

Page 69: ...a Title for the Program dialog as shown in Figure 41 5 Click Finish to save the shortcut to the user s desktop Figure 41 Entering the name of the shortcut Note It may be useful to add the System Control Center to your browser s Favorites or Bookmark list Refer to the browser documentation for instructions on how to do so ...

Page 70: ...Chapter 4 Completing the installation 60 1038054 0001 Revision B ...

Page 71: ...y web browser such as Internet Explorer or Netscape Follow the steps below to access the System Control Center through a browser Although this procedure is written specifically for Internet Explorer or Netscape you can use a similar procedure for any browser 1 Open the web browser 2 Type 192 168 0 1 in the browser address field or if an alternate IP address was assigned to the satellite router at ...

Page 72: ...hich provide access to the four main System Control Center pages Each of these system indicators is described below System Status provides access to the System Status page which displays general system information such as signal strength and commissioning status See System Status page on page 65 for more information Additionally the System Status indicator can be used to monitor satellite connecti...

Page 73: ...tion Information page which displays satellite router receive data See Reception Information page on page 66 for more information Transmission Info provides access to the Transmission Information page which displays satellite router transmit data See Transmission Information page on page 70 for more information System Info provides access to the System Information page which displays general syste...

Page 74: ... system gateway See Connectivity Test page on page 78 Help The links in the Help group provide access to various Help topics Getting Started provides an overview of satellite router operation as well as access to HX200 operating instructions and recommended settings View Help Topics provides access to the Help page which offers a variety of informational topics ranging from an overview of the HX20...

Page 75: ...e current strength of the receive signal Receive Status Indicates whether the receive data path is operational Click on the status message to call up relevant Help information For more information on receive code messages see Receive status messages on page 67 Transmit Status Indicates whether the transmit data path is operational Click on the status message to call up relevant Help information Fo...

Page 76: ...umber of frames received frames that contain errors and bad key frames Each of these fields is explained below Receive status Reports the status of the receive data path Click on the blue status message to display relevant Help information Receive status messages on page 67 describes the associated RxCodes in detail Frames received Reports the number of data messages received by the satellite rout...

Page 77: ...Current Modcod Indicates the current modulation and coding scheme used on the HX200 DVB S2 outroute Receive status messages Table 7 lists the messages that may appear in the Receive Status field The Corrective Actions column provides detailed information about each code and describes any possible corrective measures If a problem cannot be resolved by following the corrective measures contact Techn...

Page 78: ... by inclement weather conditions and may resolve itself when the weather improves Could also indicate that the satellite router cannot receive the signal from the system gateway This message indicates a signal level lower than 30 which could result from a weather outage at the user location a system gateway outage a misaligned or faulty antenna or faulty cabling If this message continues to appear...

Page 79: ... 2 on page 13 If this condition persists power cycle the satellite router by turning the unit off waiting 15 seconds and turning it back on 7 The receiver is locked to an unknown network Should only occur during installation or when the receiver is locked to a non system satellite In rare cases may also be due to a transient outage at the system gateway If this condition occurs during pointing or ...

Page 80: ...xCodes in detail Number of successful transmissions Reports the number of frames transmitted to the satellite Number of failed transmissions Reports the number of frames that could not be sent A continuously increasing value indicates a transmit problem However a low number of failed transmissions is no reason for concern as long as the number does not increase and the system is functioning proper...

Page 81: ...smitter into special transmission modes to measure the performance of the transmitter When in this mode the unit is unable to transmit normal user data to the system gateway 3 The transmitter is locking to the receive carrier Occurs during initial startup or possibly when the receiver is locking to the receive signal If this condition persists for more than 10 seconds disconnect and reconnect the ...

Page 82: ...ata to the system gateway over the satellite link This condition could be the result of packet loss due to inclement weather conditions or rarely return channel equipment failures in the system gateway 11 The transmitter is not available because the receiver software is out of date Indicates that the software version currently running is out of date and no longer viable From time to time software ...

Page 83: ...as failed Indicates that the transmitter is not operational due to a ranging failure Ranging is the automated process of adjusting satellite transmitter timing and power The satellite transmitter performs ranging as necessary to ensure that it can communicate successfully with the system gateway A ranging failure may occur due to antenna misalignment or after several failed ranging attempts Realig...

Page 84: ...rt periods of time less than 5 seconds when performing periodic transmit pointing tests during normal operation No action is required 19 The transmitter is queued for a transmit pointing test May occur during initial installation after the Antenna Pointing program requests that the transmitter perform a transmit pointing test and the system gateway responds that the transmitter is queued for the n...

Page 85: ...disabled because a transmit pointing test cannot be performed Occurs when the transmitter cannot perform a transmit pointing test during initial installation or when ranging Ranging is the automated process of adjusting the satellite transmitter timing and power The satellite transmitter performs ranging as necessary to ensure that it can communicate successfully with the system gateway The condit...

Page 86: ...useful this section describes only the most important items Satellite section Longitude The satellite s longitude Receive frequency Transponder frequency configured for the satellite router Figure 48 System Information page Note Print the System Information page and give it to the person at the remote site who is responsible for maintaining site equipment for safe keeping Remote personnel may need...

Page 87: ...ple computers to share a single address on the Internet also allows pre configured remote networks to be integrated easily with the system network Dynamic Host Configuration Protocol DHCP If enabled simplifies network configuration of the computers The computers need only to be set up to Obtain IP address automatically Turbo Page An optional feature enabled if the HX gateway is configured for Web ...

Page 88: ...the System Control Center The optional features are Firewall Port Forwarding The links to the configuration screens related to these features appear in the left area of the main pages A screen for viewing firewall statistics is also available when the firewall option is enabled Note that the port forwarding option can only be configured when network address port translation NAPT has been enabled f...

Page 89: ...trol Center 1038054 0001 Revision B 79 navigation area of the four main System Control Center pages The Firewall Configuration link opens the Firewall Configuration page shown in Figure 50 Figure 50 Firewall configuration page ...

Page 90: ...sed to any IP device behind the satellite router will be dropped Traffic is matched against firewall rules in the order that the rules are listed in the firewall rule table The action of the first matching firewall rule is applied no further matching is attempted after the first successful match Firewall rule restrictions The following restrictions apply to firewall rules The number of rules is li...

Page 91: ...lt catch all rule and it should be the last rule in the table Source IP Address IP address Default 0 0 0 0 This is the source IP address for the packets received at the satellite router This is used in conjunction with Source Subnet Mask to define the set of matching source IP addresses Source Subnet Mask IP address This is the IP address mask associated with Source IP Address An address mask of 0...

Page 92: ... 3 To delete a rule click Delete Rule Protocol Type TCP UDP ICMP ANY OTHER This is the Protocol that is encapsulated in the IP packet A value of OTHER indicates the value in the If Other specify Protocol Number field should be used Source Port Numbers One or more comma separated Integer values Up to 5 port numbers separated by commas If the Protocol Type is TCP or UDP you must enter at least one p...

Page 93: ...ist then click Submit To disable the firewall clear the Enable Firewall checkbox located in the upper left corner of the firewall rule list then click Submit The Firewall Statistics page The Firewall Statistics page shows The firewall status enabled or disabled The number of packets processed by the firewall The number of packets discarded by the firewall The number of packets discarded by each fi...

Page 94: ...cs page click the Firewall Statistics link in the navigation area on the left hand side of the System Control Center page The Firewall Statistics page shown in Figure 53 appears Resetting firewall statistics counters To reset the firewall statistics counters to zero click Clear Counters Figure 53 Firewall Statistics page ...

Page 95: ... or PAT assigns private non routable Internet addresses to computers on the LAN connected to the HX200 The HX200 IP address is used as the source address for all network traffic coming from the remote LAN thus making it impossible for computers on the enterprise network behind the system gateway to directly address packets to and communicate directly with computers on the remote LAN The port forwa...

Page 96: ...s defined in the rule Port forwarding rule restrictions A maximum of 20 port forwarding rules can be created Creating port forwarding rules To create port forwarding rules 1 Click the Port Forwarding Configuration link in the System Control Center navigation area The Port Forwarding Configuration page appears 2 Click Add Rule The port forwarding rule configuration page shown in Figure 55 appears 3...

Page 97: ...t forwarding rules from the rule list displayed on the Port Forwarding Configuration page To modify or delete a port forwarding rule 1 Click the Modify Delete link in the leftmost column of a port forwarding rule The port forwarding rule configuration page appears as shown in Figure 56 with the rule values displayed in the fields 2 To modify a rule change the values in one or more of the fields ac...

Page 98: ...e and transmit status messages installation troubleshooting and a number of other topics Review the Help page to become familiar with the System Control Center and the satellite router Access the Help page by either clicking View Help Topics on the System Control Center home page or clicking the Help menu from any page Figure 57 Help page ...

Page 99: ...bar type 192 168 0 1 fs advanced advanced html and press ENTER The Advanced Configuration and Statistics page appears as shown in Figure 58 Note The Advanced pages provide access to critical configuration parameters and other functions Do not use these pages unless you are a qualified technician who thoroughly understands how the satellite router operates or unless a Technical Support representati...

Page 100: ...Chapter 5 The System Control Center 90 1038054 0001 Revision B ...

Page 101: ...nnot access the System Control Center use the front panel LEDs to troubleshoot by following the procedures in this section in sequence The functions of the LED indicators are Transmit The Transmit indicator shows whether the satellite router can transmit or is transmitting or if some condition is preventing transmission Receive The Receive indicator shows whether the satellite router has acquired ...

Page 102: ...mes are transmitted The Receive LED is on and blinks intermittently as frames are received The Power LED is on The System LED is on The LAN LED is on and blinks intermittently as packets are transmitted or received Table 10 provides additional information about the LEDs and what they indicate when they are on off blinking or flashing Blinking means the LED is usually on but intermittently turns of...

Page 103: ...power cycle the satellite router by turning it off using the power switch on the rear panel waiting 10 seconds and then turning it back on 3 If the problem persists contact Technical Support Receive On OK Blinking Receiving data Off Condition preventing acquisition of outroute preventing receipt of data If the HX200 is not operating normally and the receive LED is off follow these steps 1 Check al...

Page 104: ...ons proceed to the next troubleshooting step If there is a fatal error indication Power LED off and other LED or LEDs flashing try power cycling the satellite router by disconnecting the power cord from the power strip or surge protector waiting 10 sec and then plugging it back in The satellite router may recover If the fatal error indication continues the satellite router must be replaced Contact...

Page 105: ...pment 5 If the LAN LED is still off connect the HX200 to another computer If the Power and LAN LEDs light up the problem is in the computer the one first connected to the satellite router If they still do not light up contact Technical Support All Flashing If all LEDs are flashing simultaneously this is an indication that the satellite router s firmware is corrupted A satellite router in this stat...

Page 106: ...oting steps in this chapter Cannot access the System Control Center If you cannot access the System Control Center refer to the appropriate troubleshooting procedure for the hardware configuration Computer is connected directly to the satellite router Satellite router is connected to an Ethernet device Computer is connected directly to the satellite router Follow the steps below if the computer is...

Page 107: ... computer the Ethernet device may not be configured properly Refer to the Ethernet device documentation for instructions on how to configure it properly Make sure to reconnect the HX200 to the Ethernet device before attempting to access the System Control Center again If you are still unable to access the System Control Center continue with HX200 LEDs on page 91 Cannot access network resources Use...

Page 108: ...receiving satellite signals properly 1 Navigate to the System Control Center Reception Information page 2 In the Receive Status field check the Rx Code If the Rx Code reads Receiver operational RxCode 5 the satellite router is receiving signals properly Proceed to Checking the transmit signal If any other Rx Code appears the satellite router is not receiving signals properly Click on the Rx Code a...

Page 109: ...satellite router is transmitting and receiving properly If it is not troubleshoot as previously described b If the satellite router is receiving and transmitting properly but TCP Acceleration is still not operational power cycle the HX200 by turning it off using the power switch on the rear panel waiting 10 seconds then turning it back on c Check the TCP Acceleration Status field again If it is en...

Page 110: ... Test page and click Start Test Refer to Connectivity Test page on page 78 for more information 2 If after a successful connectivity test you still cannot access enterprise resources ping the router address from the computer Ping is a network command that helps you check whether a remote computer can be reached on an IP network By sending a packet to a designated address and waiting for a response...

Page 111: ...hen turning it back on If you still cannot access enterprise services contact Technical Support Checking enterprise network connectivity This section explains how to troubleshoot enterprise network connectivity issues 1 If there is a firewall in place check that none of its settings are blocking access to the enterprise network If you are not familiar with this process disable the firewall If you ...

Page 112: ... window to obtain a system command prompt If you are running Windows click Start Run At the Run dialog box type command in the Open field and click OK 2 If you are using a Windows computer type ipconfig all at the command prompt If you are using Linux type ifconfig a 3 Press ENTER 4 Locate the DNS or WINS addresses in the command output 5 Close the command window If the addresses are correct wait ...

Page 113: ... works successfully Resolve the problem possibly caused by the Turbo Page server as follows 1 Navigate to the Advanced Page 2 Click the Turbo Page Advanced Cfg link in the left menu bar 3 Select the Auto Select TurboPage Server option 4 Click the Tear down Turbo Page Connection button 5 Re try browsing Hot cable connector If the transmit or receive cable connector feels hot it may be because the c...

Page 114: ...ssion speed or intermittent operation If you notice that the satellite router s transmission speed is slow or that operation is intermittent make sure the transmit and receive cable connectors are finger tight See the Caution statement that follows Figure 2 on page 13 ...

Page 115: ...e the computer must have DHCP enabled and set to obtain IP addresses automatically Windows XP 1 From the Windows desktop select Start Settings Control Panel Double click the Network and Dial up Connections icon 2 A list of network adapters appears as shown in Figure 60 The Local Area Connection icon must appear under the LAN or High Speed Internet heading If it does not the network is not installe...

Page 116: ...Connection icon that represents the Network adapter connecting the computer to the Satellite Gateway and select Properties Figure 60 Network Connections Windows XP Note If the Local Area Connection icon appears with a red X check the connections You cannot successfully configure the system until the red X is cleared ...

Page 117: ...P IP are installed and checked as shown in Figure 61 If NetBEUI is installed uninstall it 5 Highlight Internet Protocol TCP IP Be careful not to uncheck the check box 6 Click Properties The Internet Protocol Properties window appears as shown in Figure 62 Figure 61 Local Area Connection Properties Windows XP Figure 62 Internet Protocol Properties Windows XP ...

Page 118: ...ngs are automatically reset Windows 2000 1 On the client computer Windows desktop select Start Settings Control Panel and double click Network and Dial up Connections 2 A list of network connections appears as shown in Figure 63 The Local Area Connection icon must appear on the page If it does not the network is not installed correctly 3 Right click the Local Area Connection icon that represents t...

Page 119: ...on B 109 4 Ensure that the Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked If NetBEUI is installed uninstall it 5 Select Internet Protocol TCP IP Be careful not to uncheck the check box Figure 64 Local Area Connection Properties Windows 2000 ...

Page 120: ...sure that both Obtain an IP Address Automatically and Obtain DNS Server Address Automatically are selected If not select them 8 Select OK to close the open dialog boxes and finish the configuration 9 Restart the computer even if Windows does not require you to do so This ensures that the network settings are automatically reset Figure 65 Internet Protocol Properties Windows 2000 ...

Page 121: ...r laptop The utility is distributed to installers in an e mail message and is available for download from the Hughes installation support web site Contact Technical Support for the web site address if necessary Saving the utility on the installer laptop Follow these steps to save the Fallback Updater utility on the installer laptop 1 Obtain the self extracting file containing the Fallback Updater ...

Page 122: ...um Edition Me Windows 2000 and Windows XP operating systems Windows XP 1 From the Windows desktop on the installer laptop select Start Settings Control Panel Double click the Network and Dial up Connections icon 2 A list of network adapters appears as shown in Figure 67 The Local Area Connection icon must appear under the LAN or High Speed Internet heading If it does not the network is not install...

Page 123: ...satellite router and click Properties 4 Ensure that the Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked as shown in Figure 68 If NetBEUI is installed uninstall it Figure 67 Network Connections Windows XP Note If the Local Area Connection icon appears with a red X check the connections You cannot successfully configure TCP IP properties until the red X is cleare...

Page 124: ...sion B 5 Select Internet Protocol TCP IP Be careful not to uncheck the check box 6 Click Properties The Internet Protocol Properties window appears as shown in Figure 69 Figure 68 Local Area Connection Properties Windows XP Figure 69 Internet Protocol Properties Windows XP ...

Page 125: ...f network adapters appears as shown in Figure 70 The Local Area Connection icon must appear on the page If it does not the network is not installed correctly 3 Right click the Local Area Connection icon that represents the network adapter connecting the computer to the satellite router and select Properties The Local Area Connections Properties window appears as shown in Figure 71 Note You do not ...

Page 126: ...ocol TCP IP are installed and checked If NetBEUI is installed uninstall it 5 Select Internet Protocol TCP IP Be careful not to uncheck the checkbox 6 Click Properties The Internet Protocol Properties window appears as shown in Figure 72 Figure 71 Local Area Connection Properties Windows 2000 Figure 72 Internet Protocol Properties Windows 2000 ...

Page 127: ...DOS command line prompt or Command window on the installer laptop b Type ping 192 168 0 1 c Press ENTER Continue with step 2 if the ping test is successful Refer to Troubleshooting the update on page 119 if the ping test fails 2 Navigate to the location on the laptop where you saved the Fallback Updater utility and its supporting files in Step 4 of Saving the utility on the installer laptop on pag...

Page 128: ...router software 118 1038054 0001 Revision B When the update is complete the utility automatically closes and the HX200 reboots Refer to Troubleshooting the update if the utility does not automatically close or the HX200 fails to reboot ...

Page 129: ...e with Step 3 if the ping test fails Verify that the Ethernet cable is securely attached to the installer laptop and the satellite router 3 Verify that the installer laptop has an IP address of 192 168 0 2 If the address is incorrect or blank refer to Configuring the TCP IP properties on the installer laptop on page 112 for instructions on how to assign an IP address 1 After verifying that the ins...

Page 130: ...Appendix B Updating the satellite router software 120 1038054 0001 Revision B ...

Page 131: ...browser so that it does not connect to the Internet through a proxy server These procedures may be used to configure the browser on either the installer laptop or the site computer Internet Explorer 1 Turn the computer on and launch Internet Explorer IE 2 Select Tools Internet Options 3 Select the Connections tab as shown in Figure 74 Figure 74 Selecting the Connections tab IE ...

Page 132: ...N check box as shown in Figure 75 5 Click OK 6 Close Internet Explorer and relaunch it to enable the changes Firefox 1 Turn the computer on and launch Firefox 2 Select Tools Options 3 Click the Advanced button 4 Select the Network tab as shown in Figure 76 Figure 75 Accessing LAN settings IE Figure 76 Options Window Firefox ...

Page 133: ...owser proxy connection 1038054 0001 Revision B 123 5 Click the Settings button the Connection Settings window appears as shown in Figure 77 6 Select the No Proxy option and click OK 7 Click OK Figure 77 Connection Settings Firefox ...

Page 134: ...Appendix C Disabling a Web browser proxy connection 124 1038054 0001 Revision B ...

Page 135: ...GPS VLD Lat 39N Long 77W Button 2 Ship Heading Set 0 Button 3 Sat Finding Method Auto Searching Button 4 Polarity 86 Deg Button 5 Sat Long 74 W RxPol V RX RX Pol Cross pol Search Ref Ext lock Track Reg DVB C N Ratio Search trhld 3700 Button 6 RX RF Freq 11740000 Khz Symbol Rate 05000 Khz FEc Auto Mod DVB QPSK Button 7 Tem S T Ref Test Search Ref DVB C N Track Ref DVB C N Search Thrsh 3700 Button 8...

Page 136: ...ftware version 126 1038054 0001 Revision B Software version The software versions used for the HX200 are ACU version 3 22 PCU version 1 92 Below are the installation and configuration mode screens used for the HX200 Figure 78 Installation mode ...

Page 137: ...Appendix D Azimuth antenna setting and software version 1038054 0001 Revision B 127 Figure 79 Configuration mode Figure 80 Configuration mode 2 ...

Page 138: ...Appendix D Azimuth antenna setting and software version 128 1038054 0001 Revision B ...

Page 139: ...Revision B 129 Appendix E Seatel antenna settings and software version Table 12 Seatel parameters and settings Parameter Setting Main Screens 1 Lat 39 N Long 77 W HDG 0000 Main Screens 2 AZ 175 EL 045 6 REL 322 AGC 1602 Main Screen 3 Sat 74 W THRS 1488 FREQ 1440 NID ABCD ...

Page 140: ...ep Size 0000 Az step size 000 Setup Intg 0000 Search limit 0000 Searh delay 0015 Sweep Int 0000 System Type 215 Gyro type 0002 Polang type 0072 Pol offset 0040 Pol search 6090 Az limit 1 0000 Az limit 2 0000 El limit 3 0000 Az limit 3 0000 Az limit 4 0000 El limit 3 0000 Az limit 3 0000 Az limit 4 0000 El limit 34 0900 Az limit 5 0000 Az limit 6 0000 El limit 56 0000 5v offset 0000 5v search 0000 ...

Page 141: ... E Seatel antenna settings and software version 1038054 0001 Revision B 131 The terminal mounting strip requires the following jumpers to be connected JP2 JP6 JP5 Configured to select 12 V Figure 81 Seatel TMS ...

Page 142: ...Appendix E Seatel antenna settings and software version 132 1038054 0001 Revision B ...

Page 143: ...es In the event of any issues in NMEA information being sent between ACU and HX200 the following troubleshooting steps can be taken Verify proper cable connectivity between HX200 and ACU Verify in the HX200 s Web interface that Total Rx and GLL Info or RMC Info msg Processed increases over a period of 5 minutes Refer to Figure 82 Figure 82 Advanced screen ...

Page 144: ...terface DB 9 RS 232 on the ACU Launch the PCs HyperTerminal and verify that ACU is sending NMEA sentences via the port For Seatel ACU if these statistics are not increasing connect a cable between laptop and the RJ 45 modem console port Launch the PCs HyperTerminal and verify that ACU is sending NMEA sentences via the port If the problem continues to persist contact your Hughes support personnel f...

Page 145: ...As part of this task you select the LNB for your installation from a drop down list If you are not sure which LNB to select on the Receive LNB Selection screen the following illustrations may help you identify the installed LNB and which option you should select The list of options you see depends on how the modem is configured Refer to Figure 83 on page 136 for more information ...

Page 146: ...Appendix G LNB selection reference 136 1038054 0001 Revision B Figure 83 Select aid for Ku band LNBs ...

Page 147: ...Appendix G LNB selection reference 1038054 0001 Revision B 137 ...

Page 148: ...Appendix G LNB selection reference 138 1038054 0001 Revision B ...

Page 149: ...ified by the Telecommunications Industry Association TIA 1008A first published in October 2003 and issued as Revision A in May 2006 Certifications and cautions Figure 84 IPoS symbol CAUTION Any changes or modifications to this equipment not expressly approved by the manufacturer could void the manufacturer s warranty DANGER Risk of explosion if the battery is replaced by an incorrect type Dispose ...

Page 150: ...ions may not prevent degradation of service in some situations Repairs in Canada Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensu...

Page 151: ...o guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation distance between ...

Page 152: ...t with this directive and any subsequent revisions or amendments except Lead The maximum acceptable RoHS concentrations are listed in Table 14 RoHs compliance with exemptions Please note the following exemption of the Directive 2002 95 EC Lead in solders for servers storage and storage array systems network infrastructure equipment for switching signaling transmission as well as network management...

Page 153: ...Appendix H Conforming with standards and directives 1038054 0001 Revision B 143 telecommunications with a specific time limit for this exemption ...

Page 154: ...Appendix H Conforming with standards and directives 144 1038054 0001 Revision B ...

Page 155: ...nd generation F FEC Forward error correction ft Foot G GPS Global positioning system H HTTP Hypertext transfer protocol I ICMP Internet control message protocol IDU Indoor unit IE Internet Explorer IFL Interfacility link IPoS IP over satellite L lb Pound M Max Maximum Min Minimum Msps Megasymbol s per second N NAP Network Access Provider NAPT Network address port translation NAT Network address tr...

Page 156: ...TTE Radio Equipment and Telecommunications Terminal Equipment RoHS Restriction of Hazardous Substances Rx Receive S Sec Seconds T TCP Transmission control protocol TIA Telecommunications Industry Association Tx Transmit U UDP User datagram protocol URL Uniform resource locator W WINS Windows internet naming service ...

Page 157: ...HX200 41 HX200 satellite router 7 manual 8 methods 21 manual 21 satellite based SBC 37 configuration file 39 IP address 37 Completing HX200 installation 55 Configuring DHCP 105 installation PC 105 TCP IP 112 Windows 2000 108 Confirming files 55 Connecting cables 13 14 Ethernet cables 14 power cables 14 to a computer 56 Connectivity test 64 78 100 Contacting information 8 Tech Support 64 Creating S...

Page 158: ...ng connection to 64 HX200 commissioning 7 41 connectivity problems 96 description 1 equipment specifications 5 installing 7 LEDs 18 91 normal operation 92 specifications 5 I Installation PC configuring for installation 7 Installing items required 11 satellite router 7 site requirements 13 Interfaces signal and data 4 Internet Explorer disabling proxy server connection 121 IP 37 L LAN 92 LEDs 91 ap...

Page 159: ...ning 7 installing 7 specifications 5 Saturated transmit 3 Saving fallback updater utility 111 SBC commissioning 37 configuration file 12 uploading 39 Seatel antenna 129 settings and software version 129 Seatel DAC 220 2 Setup screen 41 Shortcut creating 58 Signal interfaces 4 Site requirements memory 12 network interface 12 operating systems 12 processor 12 Specifications general 5 receiver 6 sate...

Page 160: ...enter 96 98 commissioning 98 connectivity 96 network connectivity 101 system gateway 100 DNS settings 102 fallback bin file update 119 hot cable connector 103 intermittent operation 104 no browsing 103 receive signal 98 signal strength 98 slow transmission 104 TCP acceleration 99 transmit signal 98 viruses 103 Web acceleration 99 U Updating fallbck bin file 117 V Viewing help topics 64 Viruses 103...

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