Hughes HN9200, Installation Manual

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Figure 75: Connectivity Test – results page
3. If the connectivity test succeeds but you still cannot access the Internet, follow these steps
to ping the modem address from your computer.
For more information on the ping test, see Verifying the Ethernet connection on page 23.
a) At the System Control Center, click the System Info link.
The System Information page appears.
b) Record the modem address listed in the HN9200 Info section.
c) On the Windows desktop, go to Start → Run .
The Run box appears.
d) In the Open
field, type
command
.
e) Click OK .
The Command window appears.
f) At the prompt, type ping
followed by a space and the modem address.
For example, if the modem address is 172.19.19.1 , type ping 172.19.19.1 .
g) Press
Enter
.
If pinging the modem address succeeds but you still cannot access the Internet, skip to
Confirming Internet connectivity on page 93.
Confirming NOC connectivity (Static IP Address)
This section applies only if the modem is using a static IP address.
If pinging the modem address fails, and DHCP is disabled on the modem, the default gateway
address is probably not set correctly in the computer’s operating system settings. The default
gateway address should be the modem IP address as displayed on the System Information page
HN9200 Info section, in the
LAN1 IP Address
field.
1. Check the default gateway address in the computer operating system’s network properties
settings; make sure it is the same as the satellite modem’s IP address (LAN1 IP Address).
2. Ping the modem address from your computer.
For information on the ping test, see Verifying the Ethernet connection on page 23.
3.
If the ping test fails, restart the satellite modem:
a) Go to the System Control Center home page.
b) In the Help section, click
Restart HN9200 .
HN9200 Satellite Modem Installation Guide
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Troubleshooting Chapter 8