Hughes HN9200, Installation Manual

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Receive LED is off
If the satellite modem is not operating normally and the Receive LED is off, follow these steps:
1. Check all cable connections, from the satellite modem to the outdoor satellite antenna, and
tighten any connections that seem loose.
Make sure cable connections to the modem are secure (properly aligned—not cross threaded;
finger tight with no play).
Note:
The modem may operate correctly when first installed even if the transmit and
receive cable connectors are not adequately tightened. However, problems could develop
later. Therefore, correct operation of the satellite modem is not an indication that the
cables are adequately tightened.
2. If the LED is still off, restart the modem:
a) Go to the System Control Center home page.
b) In the Help section, click
Restart HN9200 .
3. If the LED is still off, power cycle the satellite modem:
a) Unplug the power cord from the power source.
b)
If the modem is connected to a DC power source, unplug the DC input cable from the
modem’s power supply.
c) Wait 10 sec.
d) Plug the power cord back into the power source.
e)
If the power source is DC, plug the input cable back into the power supply.
Do not power cycle the satellite modem by
unplugging the power cord from the modem’s rear panel. Doing so could result in static
electricity discharge that could shock you and/or damage the modem.
4. If the problem persists, contact Installer Support.
System LED is off
If the System LED is off, but the Transmit and Receive LEDs are on, there may be a problem
at the NOC. Take the following steps.
1. Wait 15 minutes.
If there is a problem at the NOC, it may soon be corrected and the System LED comes on.
You can then resume normal operation.
2. If the LED does not turn on after 15 minutes, power cycle the satellite modem:
a) Unplug the power cord from the power source.
b)
If the modem is connected to a DC power source, unplug the DC input cable from the
modem’s power supply.
c) Wait 10 sec.
d) Plug the power cord back into the power source.
e)
If the power source is DC, plug the input cable back into the power supply.
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HN9200 Satellite Modem Installation Guide
1038622-0001 Revision B
Chapter 8 Troubleshooting