Hughes HN9200, Installation Manual

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4. If restart does not correct the problem, power cycle the satellite modem:
a) Unplug the power cord from the power source.
b)
If the modem is connected to a DC power source, unplug the DC input cable from the
modem’s power supply.
c) Wait 10 sec.
d) Plug the power cord back into the power source.
e)
If the power source is DC, plug the input cable back into the power supply.
Do not power cycle the satellite modem by unplugging
the power cord from the modem’s rear panel. Doing so could result in static electricity
discharge that could shock you and/or damage the modem.
5. If you still cannot access the Internet, contact your service provider.
Confirming Internet connectivity
To troubleshoot Internet connectivity issues for customers whose service providers offer Internet
connectivity:
If you lose access to the Internet, this could be a result of a temporary Internet problem or a
problem with the site you are trying to access. If you lose Internet connectivity, try these
troubleshooting steps:
1. Open a command prompt on a computer connected to the modem.
2. Ping the HughesNet web server:
a) Type ping www.hughesnet.com
(or other server address provided by the customer).
b) Press Enter .
If the ping test succeeds, there may be a temporary problem with the web site you originally
tried to access. Wait a while and then try to access the web site again. If the ping test fails,
continue with these steps.
3. Ping the test server:
a) Type ping 198.77.116.39
.
b) Press Enter .
If the ping test is successful but you still cannot browse the Internet, complete the procedures
in
Checking the DNS setting on page 93.
If the ping test fails, contact Installer Support for assistance.
Checking the DNS setting
If you can ping the test server but cannot browse the Internet, follow these steps to check the
DNS settings on your computer. The steps may vary slightly based on your computer's operating
system.
1. On the Windows task bar, click Start → Run.
2. In the Run window, type command .
3. Click OK .
4. Type ipconfig /all and press
Enter
.
5. Locate the DNS addresses in the DNS Servers field.
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HN9200 Satellite Modem Installation Guide
1038622-0001 Revision B
Chapter 8 Troubleshooting