Hughes HN9200, Installation Manual

Page: 112 / 132

Do not power cycle the satellite modem by
unplugging the power cord from the modem’s rear panel. Doing so could result in static
electricity discharge that could shock you and/or damage the modem.
3. If the problem persists, contact Installer Support.
Using the LAN port LEDs for troubleshooting
The LAN port on the modem’s rear panel has two small LEDs (green and orange) as illustrated
in
Figure 67: LAN port LEDs on page 81. This section explains how to use the LAN port LEDs
to troubleshoot a LAN port problem.
Orange LED and the front panel LAN LED are both off
If both the orange LED and the front panel LAN LED are off:
1. Check all network equipment that connects the satellite modem with the computer, including
the computer’s network card, network cable(s), and switch or hub if used.
2.
If possible, replace any of these items one at a time to try to isolate the problem.
3. If the equipment seems to be OK, power cycle the satellite modem:
a) Unplug the power cord from the power source.
b)
If the modem is connected to a DC power source, unplug the DC input cable from the
satellite modem’s power supply.
c) Wait 10 sec.
d) Plug the power cord back into the power source.
e)
If the power source is DC, plug the input cable back into the power supply.
To remove power from the satellite modem, always
unplug the AC power cord from the power source (power outlet, power strip, or surge
protector). Do
not remove the DC power cord from the modem’s rear panel. Doing so could
result in an electrical shock or damage to the modem.
Orange LED is on but the front panel LAN LED is not
If the orange LAN port LED is on but the front panel LAN LED is not, contact your service
provider for assistance.
Troubleshooting other problems
This section provides troubleshooting help for possible problems that are not included in the
preceding troubleshooting sections.
HN9200 Satellite Modem Installation Guide
100
1038622-0001 Revision B
Troubleshooting Chapter 8