HP OmniBook 6000, Evaluation Manual

Page: 165 / 207

Troubleshooting Your Computer
Troubleshooting Techniques
Corporate Evaluator’s Guide 165
Serial, Parallel, and USB Problems
If a serial mouse doesn’t work
•
Make sure you followed the manufacturer’s installation instructions completely and
have installed the mouse properly. If not, repeat the procedure.
•
Make sure the port connection is secure.
•
Press the blue sleep button to suspend and resume.
•
Restart the computer: click Start, Shut Down, Restart.
•
Check mouse settings in Control Panel: click Start, Settings, Control Panel, then
double-click Mouse.
•
Make sure the serial port is enabled in BIOS Setup—see “To run the BIOS Setup
utility” on page 80.
•
Use a mouse that connects to the PS/2 port. If you have a PS/2 keyboard connected,
use a PS/2 Y adapter (HP accessory F1469A).
• Check the port settings in Control Panel:
1. Click Start, Settings, Control Panel, then double-click System.
2. Open the hardware Device Manager, then double-click Ports (COM & LPT).
If a serial modem doesn’t work properly
•
See “Modem Problems” on page 156.
•
Use the Modem Troubleshooter in Windows Help: click Start, Help, Contents,
Troubleshooting.
•
Make sure the port connection is secure.
•
Check the modem settings in Control Panel: click Start, Settings, Control Panel, then
double-click Modems (Windows 95 or 98) or Phone and Modem Options
(Windows 2000).
•
Make sure the serial port is enabled in BIOS Setup—see “To run the BIOS Setup
utility” on page 80.
•
Disable the internal modem:
1. Click Start, Settings, Control Panel, then double-click System.