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Troubleshooting Your Computer

Troubleshooting Techniques

148 Corporate Evaluator’s Guide

Troubleshooting Techniques

This section contains solutions to a many types of problems you might have with your
computer. Try the solutions one at a time, in the order in which they are presented.

Here are some other sources of information for troubleshooting:

•

Click Start, Help, Contents, Troubleshooting, and use the Windows Troubleshooters.

•

See the Microsoft Windows manual shipped with the computer.

•

See the HP Notes in the online HP Library for updated information.

•

Find technical tips and software updates for the computer at the HP Customer Care
Web site (www.hp.com/go/support).

•

Test your computer by running the DiagTools test program. See “Testing the
Hardware” on page 169.

•

Contact your dealer or Hewlett-Packard—see “To contact the HP Customer Care
Center” on page 176. Please have your computer with you when you call.

Audio Problems

If no sound is audible

•

Press the back end of the volume control several times, or press Fn+UP ARROW
several times.

•

Click the speaker icon on the taskbar, and make sure that Mute is not checked and the
Volume Control slider is not set to the bottom.

•

Press the audio-off button on the right side of the computer once or twice until the
indicator light goes off.

•

When you are operating your computer in MS-DOS mode (for example, when
running MS-DOS games), you may find that the sound does not operate properly. Use
Windows applications for full use of sound capabilities.

If sound does not record

•

Check the software controls for recording sound: click Start, Programs, Accessories,
Multimedia (or Entertainment), Sound Recorder.

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Summary of Contents for OmniBook 6000

Page 1: ...HP OmniBook 6000 Corporate Evaluator s Guide ...

Page 2: ...slation of this manual is prohibited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control this pro...

Page 3: ... govern the use of the software Use Customer may use the software on any one computer Customer may not network the software or otherwise use it on more than one computer Customer may not reverse assemble or decompile the software unless authorized by law Copies and Adaptations Customer may make copies or adaptations of the software a for archival purposes or b when copying or adaptation is an esse...

Page 4: ...ly with any of these terms provided Hewlett Packard has requested Customer to cure the failure and Customer has failed to do so within thirty 30 days of such notice Updates And Upgrades Customer agrees that the software does not include updates and upgrades which may be available from Hewlett Packard under a separate support agreement Export Clause Customer agrees not to export or re export the so...

Page 5: ...p the computer 26 To reset the computer 27 To use the pointing devices 28 To configure the pointing devices 29 To disable one pointing device 29 To use the Fn hot keys 30 To use the Windows and Applications keys 31 To use the embedded keypad 31 To use the ALT GR key 32 To adjust the display 32 To adjust the volume 33 Working in Comfort with a Notebook PC 34 Taking Care of Your Computer 36 To prote...

Page 6: ...ove a CD or DVD 57 To play DVD movies 58 Using the Modem 59 To connect the modem 60 To connect to the Internet 60 To disconnect from the Internet 61 To dial in to a network 61 To change your modem settings 62 To send and receive e mail 63 To send and receive faxes Windows 95 64 To send and receive faxes Windows 98 64 To send and receive faxes Windows 2000 66 Connecting to a LAN 67 To connect to a ...

Page 7: ... the Hewlett Packard Configuration Interface HPCI 97 To install the Intel SpeedStep Technology applet 98 To configure power management 98 Using the Docking Solutions 100 Installing HP 3Com 10 100 Ethernet 56K Global Modem Mini PCI Card Support101 To install Ethernet support 101 To install modem support 102 Using Windows 98 103 Installing Windows 98 104 To prepare for software installation 104 To i...

Page 8: ...le 128 Installing HP 3Com 10 100 Ethernet 56K Global Modem Mini PCI Card Support129 To install Ethernet support 129 To install modem support 130 Using Windows NT 4 0 131 Installing Windows NT 4 0 132 To prepare for software installation 132 To install Windows NT 4 0 133 To install Service Pack 5 135 To install video support 135 To install audio support 135 To install pointing device support 136 To...

Page 9: ...ring and Reinstalling Software 171 To recover the factory installation of your hard disk 171 To replace a damaged Recovery CD 172 To update the computer BIOS 172 Support and Service 175 Getting Assistance for Your Computer 176 To get help from the web 176 To contact the HP Customer Care Center 176 To receive repair service 178 To prepare your computer for shipment 178 Hewlett Packard Limited Warra...

Page 10: ...10 Corporate Evaluator s Guide Japan 201 International 202 Index 203 ...

Page 11: ...Corporate Evaluator s Guide 11 Introducing the Notebook Computer ...

Page 12: ...omputer Volume controls are located within easy reach on the computer s right side and the audio off button and light let you cut off all sound quickly when needed All cable connectors are near the back of the computer keeping cables away from your working area This manual shows how to set up and operate your computer as well as what to do if you run into trouble What s in the Box HP OmniBook 6000...

Page 13: ...g backup e mail and fax transfer North America English only VirusScan Protects your computer from potentially harmful files Adobe Acrobat Reader Allows you to read documents in Acrobat format frequently used on the Internet HP DiagTools Provides hardware diagnostic tests Mediamatics DVD Express CD Controls DVD play for models with a DVD drive To buy accessories You can buy accessories for your com...

Page 14: ...ides a complete source for operating and maintaining the computer Look in the HP Library group or on the Recovery CD in hp Library Online HP Notes For late breaking information available after the manuals were completed see the HP Notes in the online HP Library or on the Recovery CD in hp Library Microsoft Windows manual This is shipped with your computer and contains information about using the v...

Page 15: ...ttons and scroll button 6 Touch pad pointing device 7 Click buttons 8 Main status lights left to right power state hard disk activity charging status for main battery and charging status for secondary battery 9 Module eject latch 10 System off switch 11 Audio off button and audio off light 12 Infrared port below the volume control 13 Volume control 14 Audio jacks left to right audio out headphones...

Page 16: ...port on certain models 20 LAN port on certain models 21 PC Card and CardBus slots upper and lower 22 Hard disk drive 23 Main battery latch 24 Main battery 25 Plug in module bay Can contain a CD ROM or DVD drive floppy disk drive secondary battery or other plug in module 26 Mini PCI cover no user parts inside 27 RAM cover ...

Page 17: ...USB 29 Parallel port LPT1 Use this port for a parallel printer or other parallel device or to connect the floppy disk drive externally 30 Docking port 31 PS 2 keyboard or PS 2 mouse port supports Y adapter 32 Serial port COM1 Use this port for a serial mouse modem printer or other serial device 33 External monitor port 34 ac adapter jack ...

Page 18: ... off or in Hibernate mode Red light computer failed when resuming and must be reset 2 Hard disk drive activity Green computer is accessing the hard disk drive 3 Main battery status Green The ac adapter is connected and the battery is fully charged Amber The ac adapter is connected and the battery is charging Red The ac adapter is connected and the battery is missing or has a fault Off The ac adapt...

Page 19: ...the keyboard indicate the states of the keyboard locks 1 Caps Lock Caps Lock is active 2 Num Lock Num Lock is active The Keypad Lock must also be on to use the embedded keypad 3 Keypad Lock The embedded keypad is active Fn F8 Num Lock must also be on for the numeric keys otherwise cursor control is active 4 Scroll Lock Scroll Lock is active ...

Page 20: ...tor and mouse This can reduce the risk of ergonomic injury See Working in Comfort in the online HP Library When you set up your computer for the first time you ll need to install and charge the battery connect the ac adapter turn on the computer and run the Windows setup program Step 1 Install the battery WARNING Do not mutilate or puncture batteries Do not dispose of batteries in fire or they can...

Page 21: ...Introducing the Notebook Computer Setting Up Your Computer Corporate Evaluator s Guide 21 To remove the battery Slide the battery s release latch then lift the battery out of its compartment ...

Page 22: ... with your computer or other approved adapter Using any other ac adapter could damage the computer and may void your warranty see the warranty statement in this manual Plug in the ac adapter and connect it to the ac adapter jack on the back of the computer The computer s battery then starts charging While the battery is charging you can continue with step 3 ...

Page 23: ...ess the blue sleep button above the keyboard The computer then boots up and Windows starts automatically Hint If your computer does not turn on when operating on battery power the battery may be out of power Plug in the ac adapter and press the blue sleep button again Leave the ac adapter plugged in for at least an hour ...

Page 24: ...presentation or warranty about the Year 2000 readiness of non HP products including preinstalled operating systems or application software You should contact the software manufacturer directly to determine if you need to do anything else to ensure compliance Microsoft has indicated that many of its operating system software products and applications require customer installation of software patche...

Page 25: ...Corporate Evaluator s Guide 25 Using Your Computer ...

Page 26: ...current session in RAM Restarts quickly Restores network connections Press blue sleep button or click Start Suspend Windows 95 or Start Shutdown Standby Windows 98 and 2000 or allow timeout Press the blue sleep button to display your current session Instant On Hibernate mode Saves maximum power Saves current session to disk then shuts down Restores network connections Press Fn F12 or Click Start S...

Page 27: ...ind that Windows or the computer has stopped responding and will not let you turn the computer off If this happens try the following in the order listed 1 If possible shut down Windows press CTRL ALT DEL then click Shut Down 2 Slide and hold the power button for 4 seconds until the display shuts down then press the blue sleep button to restart or if this fails Insert a straightened paper clip into...

Page 28: ... your hands in a normal typing position 2 Pointing stick With your index finger press the pointing stick in the direction you want the pointer to move Touch pad Move a thumb or finger across the touch pad in the direction you want the pointer to move 3 Use the left and right click buttons which function like the left and right buttons on a mouse to make your selection To open an application move t...

Page 29: ...more For details click Help in the Mouse window Double click the touch pad icon in the task bar or Click Start Settings Control Panel then double click Mouse To disable one pointing device If you prefer to use only one of your computer s built in pointing devices you can disable the other For example if you notice that your hand inadvertently contacts the touch pad and moves the cursor while you r...

Page 30: ... brightness Fn F5 Toggles among the built in display an external display and simultaneous display on both Fn F7 Audio mute Fn F8 Toggles the built in keypad on and off Does not affect an external keyboard If Num Lock is on then the numeric functions are active otherwise cursor control is active Fn F12 Enters Hibernate mode Fn NumLock Toggles Scroll Lock on and off Fn UP ARROW Increases sound volum...

Page 31: ...olders dialog box Windows key M Minimizes all displayed windows Shift Windows key M Returns all minimized windows to original size Windows key R Runs the Windows Run dialog box To use the embedded keypad Your computer s built in keyboard includes an embedded keypad you can use to type numbers and arithmetic operators The keys in this keypad are marked using light gold characters Press Fn F8 to tur...

Page 32: ...brightness Press Fn F1 to decrease the display s brightness Press Fn F2 to increase the display s brightness Hint To maximize your battery operating time set the brightness to the lowest level you can view comfortably Changing display settings You can customize a number of display settings for your computer such as color depth and screen area 1 Click Start Settings Control Panel then double click ...

Page 33: ...computer includes an audio off button you can use to temporarily disconnect the speakers without changing the volume or mute settings This feature is handy when you want to block all speaker output regardless of what your computer is doing To toggle the speaker connection on and off press the audio off button on the right side of the computer The audio off light turns on when the speakers are disc...

Page 34: ...ell as at www hp com ergo Your Mobile Work Environment Use a chair that provides good support for your lower back If an adjustable chair is not available you can use a pillow or rolled up towel to provide lower back support Try to keep your thighs parallel to the floor and your feet flat on the floor In a mobile environment you can do this by using a phone book or briefcase to support your feet Ad...

Page 35: ...ivate Take frequent short rest breaks this is especially important in a mobile computing environment Portable computers weigh between approximately 1 4 and 3 7 kilos 3 and 8 pounds When traveling be sure to carry your computer properly to minimize strain on your body Shift the bag containing your notebook equipment frequently between your left and right hands and shoulders ...

Page 36: ...urns off the hard drive A drop of a few inches onto a rigid surface while the hard drive is operating could destroy data or damage the drive Carry the computer in a padded case to protect against bumps and jolts Set down the computer gently To take care of your computer Provide adequate ventilation around the computer Always set the computer on a flat surface so that air can flow freely around and...

Page 37: ...owest comfortable level Fn F1 When working at your desk connect an external monitor and turn off the internal display Fn F5 If you are not using an external monitor set the Turn off monitor timeouts for both ac and battery operation to the shortest comfortable interval Avoid using a screen saver or other software that prevents the computer from changing to Display off or Standby mode after a timeo...

Page 38: ...self discharge and reduce its discharge capacity even after recharging as compared to a battery stored when charged 20 50 To clean your computer You can clean the computer with a soft cloth dampened with clean water or with water containing a mild detergent Do not use an excessively wet cloth and take care to keep water out of the case Do not use abrasive cleaners especially on the display Do not ...

Page 39: ...ator Password or User Password as needed See Security Menu on page 83 4 Press F10 to save and exit BIOS Setup Windows 98 1 Click Start Settings Control Panel then double click Passwords 2 Click the Change Passwords tab then click Change Windows Password and set a password 3 Click Start Settings Control Panel then double click Power Management 4 On the Advanced tab select the option to prompt for a...

Page 40: ...a lock such as the Kensington MicroSaver lock system available at many computer stores 1 Wrap the cable around a secure object such as a table leg 2 Loop the cable to create a slip knot around the stationary object and make sure it can t slip off 3 Insert the lock into the security connector on the right side of the computer and release the key Store the key in a safe place away from the computer ...

Page 41: ...et detailed instructions from VirusScan s online Help To set PC identification You must have administrator password authority to set a PC identification number 1 If you have not already installed HP TopTools do so now See To set up TopTools on page 86 2 Click Start Programs HP TopTools for Notebooks HP TopTools 3 Click Security then type your administrator password and press ENTER 4 Click Settings...

Page 42: ... only password set is encoded on the hard disk drive If you move the hard disk drive to another computer you can t access the drive until you set the user or administrator password to match the drive s password After you match the drive s password you can change the computer and drive password If you forget the password you cannot recover your data 1 Click Start Shut Down Restart 2 When the HP log...

Page 43: ...Corporate Evaluator s Guide 43 Traveling with Your Computer ...

Page 44: ...rive This is usually set to occur shortly after the display is turned off The hard disk is not accessed for the specified interval Begin using the computer the hard disk turns on when needed Enters Display off mode Turns off the display and hard disk to conserve battery power and extend the life of the display No keyboard pointing device or other input activity occurs for the specified interval Pr...

Page 45: ... Changing timeout settings and creating power schemes You can adjust the periods of non use after which your computer automatically shuts down components or enters a power saving mode You can also save these settings as a power scheme Windows 95 1 Click Start Shut Down Restart 2 When the HP logo appears press F2 to enter the BIOS Setup utility 3 In the Power menu enter the timeout values you want ...

Page 46: ...t its high speed If you reboot the computer on battery power the processor starts at its low speed If you unplug the ac adapter while the computer is running or in Standby mode the processor changes to low speed If you plug in the ac adapter while the computer is running or in Standby mode the processor changes to high speed You can also customize SpeedStep to best suit your working environment To...

Page 47: ...computer for a short time Press blue sleep button or click Start Suspend Windows 95 or Start Shutdown Standby Windows 98 and 2000 Hibernate Saves the current session to disk then shuts down Provides maximum power savings while still allowing you to recover the current session You will be away from your computer for several hours but want to continue your session Press Fn F12 or click Start Shut Do...

Page 48: ...y mode Windows 2000 1 Click Start Settings Control Panel then double click Power Options 2 Click the Advanced tab then select an option for closing the lid None means that the computer enters Display off mode when you close the lid Windows 95 or 98 1 Click Start Shut Down Restart 2 When the HP logo appears press F2 to enter the BIOS Setup utility 3 From the Power menu choose Lid Switch Mode 4 Choo...

Page 49: ...ry when ac is not connected Place the pointer over the power icon to display the remaining battery charge This value is shown as either a percentage of charge remaining or as time remaining Double click the power icon to open the Battery Meter window From the Windows Control Panel Click Start Settings Control Panel then double click Power This provides access to all of Windows power information op...

Page 50: ...plug in the ac adapter you can continue to work while your battery recharges To install a secondary battery You can install a secondary battery in your computer s plug in module bay See Using Plug In Modules on page 54 for information about installing plug in modules To maximize battery operating time Follow these suggestions to make your battery s power last as long as possible Plug in the ac ada...

Page 51: ...e 44 If you have an I O PC Card that is a PC Card having an external connection such as a network card remove it when you re not using it Some I O cards use significant power even while they re inactive If you work with an application that uses the serial port or an I O PC Card exit the application when you finish using it Install a secondary battery see To install a secondary battery on page 50 I...

Page 52: ......

Page 53: ...Corporate Evaluator s Guide 53 Making Connections ...

Page 54: ...remove a plug in module without first notifying Windows see To replace a plug in module on page 55 Otherwise you could lose data To install hot swap support If your computer uses Windows 95 or 98 it also includes the Agaté Tioman hot swap software that lets you disconnect most modules from the computer s plug in bay without needing to shut down and reboot the computer If a plug in module icon is d...

Page 55: ...e carefully when it s out of the computer Do not drop it or apply excessive pressure to its surfaces this could damage its internal mechanisms Do not touch the metallic pins on the computer s connectors module connectors or cable connectors Static electricity can damage internal components 1 Close all files that are open from the plug in module 2 Windows 95 or 98 If the plug in module icon is pres...

Page 56: ...se latch and slide the latch toward the front of the computer 4 Grasp the module and pull it out 5 Slide the new plug in module into the computer until it clicks into place If you have a CD ROM drive or other module in the module bay you can connect the floppy disk drive to the parallel port See the next topic ...

Page 57: ...disk drive use the icon in the taskbar to stop the drive or else shut down the computer See To replace a plug in module on page 55 To insert or remove a CD or DVD CAUTION Do not insert or remove a CD while the computer is reading it Otherwise the computer could stop responding and you could lose data 1 Press the button on the face of the CD ROM or DVD drive If you are using this drive for the firs...

Page 58: ...ote Windows 95 Your computer has been configured at the factory to disable CD Auto Insert notification This allows your system to suspend on time out However you may notice that Windows 95 may not automatically detect the insertion of a CD Windows 98 and 2000 Your computer has been configured to enable CD Auto Insert notification This does not affect time outs To play DVD movies If your computer c...

Page 59: ...ith Windows 98 for sending and receiving faxes HP e center which links to a Web site that allows you to receive faxes at your existing e mail address North America English only The modem is a high speed 56 Kbps modem It allows you to connect to any Internet Service Provider ISP or modem network that has V 90 interoperable modems Check with your ISP for a list of telephone numbers that support V 90...

Page 60: ...If your computer was purchased in France it includes the TimTel Light software If your computer does not include TimTel Light you must purchase emulator software separately The pulse dialing feature may be disabled in certain countries possibly because Loop Disconnect is not certified there If pulse dialing is disabled you should use tone dialing connections only To connect to the Internet Before ...

Page 61: ...ou can use the browser s Search tool and enter the word or phrase you are looking for To disconnect from the Internet You remain connected to the Internet until you shut down the computer disconnect the phone line from the computer or give a command to hang up the connection Double click the connect icon in the taskbar and click Disconnect To dial in to a network You can use the modem to dial in t...

Page 62: ...ommunications applications provide options for controlling modem settings See the help for your software AT commands You can control many aspects of modem operation using modem AT commands AT commands are special strings of characters sent to the modem to set up specific conditions Those command strings normally start with AT For a list of AT commands for the built in modem see Modem Reference Inf...

Page 63: ...t Programs Outlook Express or double click Outlook Express on the desktop 2 If you are not currently connected to the Internet the Dial up Connection window appears Choose Connect to connect to the Internet To send an e mail message 1 In Outlook Express click the New Mail tool on the toolbar 2 Fill in the information in the New Message window 3 When you re finished click the Send button To receive...

Page 64: ...hen print it To receive faxes Faxes are automatically received when the Inbox is open or minimized 1 Double click the Inbox icon on the desktop to open the Inbox 2 Click the fax icon in the taskbar then click Answer Now To send and receive faxes Windows 98 Sending and receiving faxes requires just a telephone connection you don t need an Internet connection You can use the modem and fax software t...

Page 65: ... to QuickLink then print it To receive faxes Faxes are automatically received when QuickLink is running in an open or minimized window New faxes are indicated in the status box in the QuickLink window To receive a fax manually follow these steps 1 When a fax call is coming in click Start on the menu bar 2 Click Manual Fax Receive To view and print a fax 1 In QuickLink click the Fax Viewer tool on ...

Page 66: ... 4 In the list under Fax click Devices then right click the modem and click Properties 5 On the General tab enable the modem to receive faxes 6 On the Received Faxes tab select the option to save faxes in a folder To send a fax Click Start Programs Accessories Communications Fax Send Cover Page Fax Follow the instructions to create and send the fax If instead you want to send a document as a fax o...

Page 67: ... supplied into the built in LAN port The cable must have an RJ 45 connector 3 Windows 2000 automatically detects and sets up a LAN connection For Windows 95 or 98 open Network in Control Panel to set up support for a LAN connection on your network For example you can add the Microsoft TCP IP protocol See Windows Help for information about setting up and using LAN connections click Start Help Conta...

Page 68: ...II and III PC Cards PCMCIA and CardBus and can hold two Type I or II cards or one Type III card The lower slot supports Zoomed Video which allows a zoomed video card to show high quality multimedia presentations To insert or remove a PC Card Inserting a PC Card 1 Hold the PC Card with its face up and its connector holes toward the card slot 2 Slide the PC Card all the way into the slot until its o...

Page 69: ... the PC Card or Eject Hardware icon in the taskbar then click Stop This protects your data and helps avoid unexpected problems If needed you can restart the card by removing and then reinserting it 2 Press the eject button to pop the button out then press it in to eject the PC Card Finding tested PC Cards For the current listing of PC Cards that have been tested and approved for use with your comp...

Page 70: ...t supports Y adapter 2 Universal serial bus USB port 3 Serial port COM1 4 Parallel port LPT1 Use this port for a parallel printer or other parallel device or to connect the floppy disk drive externally 5 External monitor port 6 Docking port 7 Modem port on certain models 8 LAN port on certain models 9 PC Card and CardBus slots upper and lower See Connecting PC Cards on page 68 The computer also in...

Page 71: ... shows on both displays However by default the image is limited by the internal display to 1024 768 pixels so at a higher resolution you will see only part of the desktop on both displays This doesn t happen if you use only the external monitor If you need to increase the refresh rate on the external monitor you can switch to only the external monitor or make the internal or external display a sec...

Page 72: ...memory so you may have to use lower display settings Changing display actions You can use the BIOS Setup utility to change certain display behaviors such as stretching the image to fill the screen at lower resolutions See To run the BIOS Setup utility on page 80 For a display connected to a video adapter in a docking system the docking display is automatically selected when it is detected To chang...

Page 73: ... F12 Only Fn F5 Fn F7 and Fn F12 are supported on an external keyboard To connect a USB device Your computer s universal serial bus USB provides a bi directional serial interface for adding peripheral devices such as game controllers serial and parallel ports and scanners on a single bus Attach the device s USB cable to the computer s USB port Windows automatically recognizes the USB device Some U...

Page 74: ...ront of the blue sleep button that you can use to record voice sound and music You can also plug in a stereo input source such as a CD player an external microphone external speakers or headphones CAUTION The audio jacks are three terminal stereo jacks They are not compatible with two terminal mono plugs Connecting a mono plug into the speaker out jack may damage the OmniBook Attach the audio cabl...

Page 75: ...frared ports of your computer and the other device lie in as straight a line as possible The two ports should be no more than 1 meter apart with no obstructions in between Noise from nearby equipment can cause transmission errors To check the status of communications click Start Settings Control Panel then double click Infrared Windows 95 and 98 or Wireless Link Windows 2000 Disable infrared commu...

Page 76: ... whenever you remove the computer from your desk Instead of disconnecting and reconnecting peripheral devices you can simply undock and dock the computer For more information about using docking products see the User s Guide that shipped with your dock Installing a docking tray Your dock requires a tray that accommodates your specific computer model Install this tray prior to connecting the comput...

Page 77: ...ype of connection depends on the dock See the manual that came with the dock 2 Place the computer on the dock platform with the rear of the computer facing the dock s docking connector Make sure the computer s PC Card eject buttons are in 3 Position your fingers on the platform grips as shown below Use your thumbs to push the computer into the dock until the computer slides into place ...

Page 78: ...78 Corporate Evaluator s Guide Undocking the computer 1 Press the undock button on the front of the dock and wait for the undock light to blink Then position your thumb as shown and pull the release lever forward 2 Remove the computer from the dock ...

Page 79: ...Corporate Evaluator s Guide 79 Configuring and Expanding Your Computer ...

Page 80: ...ears press F2 to enter BIOS Setup 3 The pointing devices are not active in BIOS Setup so you will need to use the keyboard to navigate Press the LEFT and RIGHT arrow keys to move among menus Press the UP and DOWN arrow keys to move among parameters in a menu Press F5 or F6 to move through values for the current parameter or press ENTER to change a setting 4 After you select the options you want pr...

Page 81: ...tically Quiet Boot When enabled hides summary of power on self test and messages during boot Enabled Video Display Device Sets whether the built in display automatically switches to an external display if one is detected Auto Video Expansion When enabled the video image covers the entire display in lower resolution modes When disabled the video image is centered in the display Disabled Primary Vid...

Page 82: ...utomatically or by the user Enabled Base I O address Sets the I O address and interrupt 3F8h IRQ4 IrDA port Sets whether the infrared port is active and whether it is configured automatically or by the user Disabled Mode Sets the hardware to support FIR Fast IR or SIR Standard IR infrared communications Driver installation required for Windows 95 FIR Base I O address Sets the I O address and inter...

Page 83: ...r accented characters Enter Boot Sets whether a user password is required when the computer boots Requires the administrator password for changes Enabled Resume Sets whether a user password is required when resuming from Standby or Hibernate mode Requires the administrator password for changes Windows 95 and 98 only Enabled Undock Sets whether a user password is required when undocking the compute...

Page 84: ... to Standby power mode Skips Display off mode if that time out is disabled 4 minutes Hibernate Time out Sets whether the computer goes from Standby to Hibernate power mode after the indicated period of inactivity Skips Standby mode if the suspend time out is disabled 4 hours Hard Disk Time out Sets the period of hard disk inactivity after which the internal hard disk and any hard disk drive in the...

Page 85: ...less boot from a network server 1 Removable Device 2 Hard Disk 3 CD ROM DVD drive 4 MBA UNDI Exit Menu Setting Description Default Save Changes and Exit Saves Setup changes then exits and reboots Discard Changes and Exit Discards any Setup changes made since last save then exits and reboots Does not affect password date or time changes Get Default Values Restores default settings and remains in Se...

Page 86: ...cluded with your computer but you ll need to install it before you can use it Windows 2000 If TopTools is not already on your computer download it from the HP Customer Care Web site www hp com go support 1 Click Start Programs HP TopTools for Notebooks Setup 2 Follow the instructions that appear on the screen TopTools can be run locally on an individual computer or remotely by a network administra...

Page 87: ...s screwdriver for these steps CAUTION Your computer s chips are extremely sensitive to static electricity and can be permanently damaged by it Handle the RAM module only by its edges Before installing the memory module discharge your body s static electricity by touching the metal shielding around the connectors on the rear of the computer 1 Click Start Shut Down Shut down 2 Important Unplug the a...

Page 88: ... need a small Phillips screwdriver for these steps CAUTION Your computer s chips are extremely sensitive to static electricity and can be permanently damaged by it Handle the RAM module only by its edges Before installing the memory module discharge your body s static electricity by touching the metal shielding around the connectors on the rear of the computer 1 Click Start Shut Down Shut down 2 I...

Page 89: ...r Installing a RAM Expansion Module Corporate Evaluator s Guide 89 4 Release the two latches at the sides of the RAM board so the free edge of the board pops up 5 Pull the board out of the connector 6 Replace the cover 7 Insert the battery ...

Page 90: ...ver on the end of the drive so that its retainer tab is free of the computer casing then gently pull the hard drive out of the computer 4 Gently slide the new drive into the hard drive compartment Press firmly to make sure the connector seats properly 5 Slide the cover down into place so the retainer tab engages the casing and reinstall both hard drive screws Important If you are installing a new ...

Page 91: ...ice that the hard drive has a pin connector attachment at one end Carefully remove this connector from the end of the drive Work alternately at each end so that the connector slides off evenly without bending the connector pins 3 Carefully put the pin connector attachment back onto the pins on the end of the new hard drive Work alternately at each end so that the connector slides on evenly without...

Page 92: ...tall a new hard disk drive you also need to prepare it to be able to work with your computer If you want to restore the Windows software and operating system that were originally installed on your computer you can do so using the Recovery CD that also came with your computer See To recover the factory installation of your hard disk on page 171 ...

Page 93: ...Corporate Evaluator s Guide 93 Using Windows 2000 ...

Page 94: ...ware installation To install Windows 2000 you must have the following HP Notebook with floppy drive and cable and internal CD ROM DVD drive Windows 2000 CD Blank formatted floppy disk HP Notebook drivers for Windows 2000 Location On the Product Recovery CD in HP DRIVERS W2K or they can be downloaded from www hp com go support It is recommended you repartition your hard disk before installing Windo...

Page 95: ... Windows 2000 1 Insert the HP Notebook CD ROM drive in the HP Notebook or external module bay 2 Insert the Windows 2000 CD in the CD ROM drive 3 Reboot press ESC twice when you see the HP Notebook logo 4 Select the CD ROM DVD as the boot device 5 When prompted press any key to boot from the CD 6 Press enter to continue 7 At the Welcome Screen press Enter to begin 8 Read the Windows 2000 Licensing ...

Page 96: ...rom the HP DRIVERS W2K VIDEO directory You will see the Digital Signature not found message Click Yes 2 Follow the instructions on the screen to install the video driver The driver will be installed after the system reboots Upon successful installation an ATI icon appears on the bottom right corner of the taskbar To install audio support If you have installed retail Windows you need to install the...

Page 97: ...about the touchpad drivers see the readme txt file in the touchpad directory To install the Hewlett Packard Configuration Interface HPCI If you ve installed a retail version of Windows 2000 you ll need to install the Hewlett Packard Configuration Interface HPCI driver This driver is located on the Recovery CD in HP DRIVERS W2K HPCI The HP Configuration Interface device implements the following fea...

Page 98: ...edStep directory 2 When prompted click NEXT 3 Click FINISH to reboot your computer To configure power management You may want to change the default power management settings in Windows 2000 The BIOS Power Management settings are ignored if ACPI is activated 1 From Control Panel double click Power Options 2 Click the Hibernate tab 3 Check Enable hibernate support 4 Click Apply 5 Click the Power Sch...

Page 99: ...0 Corporate Evaluator s Guide 99 12 Set the Low battery alarm action by clicking the Alarm Action button 13 Check When the alarm goes off the computer will 14 Select Hibernate in the drop down list 15 Click OK and close the Power Control panel ...

Page 100: ...em will create a separate profile each time you insert your OmniBook into a new Docking system for the first time Each Docking System requires a separate docking profile since each Docking System may contain different PCI Cards and or SCSI IDE devices The following table describes the possible docking hardware profiles with OmniBook Docking Solutions Docking Solution Docking hardware profile Port ...

Page 101: ... LAN subdirectory 1 Make sure that the 3Com network adapter is connected to the network 2 Open the Device Manager Right click on My Computer and select Properties click the Hardware tab and then click the Device Manager button 3 Double click Ethernet Controller 4 Click Reinstall Driver on the General tab 5 Click Next 6 Select Display a list of the known drivers for this device so that I can choose...

Page 102: ...ice Manager Right click on My Computer and select Properties click the Hardware tab and then click the Device Manager button 2 Double click PCI Simple Communications Controller 3 Click Reinstall Driver on the General tab 4 Click Next 5 Click Display a list of the known drivers for this device So that I can choose a specific driver and click Next 6 Double click Modems 7 Click Have Disk Browse to th...

Page 103: ...Corporate Evaluator s Guide 103 Using Windows 98 ...

Page 104: ...stall infrared support To prepare for software installation To install Windows 98 you must have the following HP Notebook with floppy drive and cable and internal CD ROM DVD drive Windows 98 CD ROM Blank formatted floppy disk HP Notebook drivers for Windows 98 Location On the Product Recovery CD in HP DRIVERS W98 or they can be downloaded from www hp com go support HP recommends that you repartiti...

Page 105: ...rompt 11 Remove the Recovery CD from the CD ROM drive 12 Shutdown and restart booting from the floppy disk 13 Type FORMAT C Q U 14 Enter Y to format the C drive 15 Enter your desired Volume Label and press enter 16 Insert the Recovery CD into the CD ROM drive 17 Type SYS C 18 Insert the Windows 98 Installation CD ROM 19 Type the following commands to copy the Windows 98 files to the C drive C MD W...

Page 106: ...reen then click Next 8 Enter the appropriate User Information then click Next 9 Select Install The Most Common Components recommended then click Next 10 Select your country or region and click Next 11 Click Next to create a Windows 98 Startup Disk 12 Click Cancel to skip creating the startup disk 13 Click Next to start Copying Windows 98 Files to Your Computer 14 When prompted with the PC Card Wiz...

Page 107: ... HP DRIVERS W98 AUDIO subdirectory 1 Run ESSETUP EXE from the HP DRIVERS W98 AUDIO directory Note If your Notebook came with an ESS soft modem ESSETUP EXE will also install modem drivers 2 Follow the instructions on the screen to install the drivers The drivers will be installed after the system reboots To install pointing device support If you ve installed a retail version of Windows 98 you can i...

Page 108: ...les or to print to an infrared printer you must enable the infrared port in the BIOS Follow these steps to use either the standard infrared driver or the enhanced driver 1 Reboot your computer 2 Press F2 when you see the HP logo and are prompted to press F2 to enter Setup 3 Select System Device 4 Set IrDA port setting to Enabled 5 Set Mode to FIR 6 Press F10 to save the changed values and continue...

Page 109: ...you dock or undock the OmniBook will automatically switch between the docked and undocked hardware profile It is possible to have multiple dock hardware profiles If you dock your OmniBook into the Port Replicator or Mini Dock it will create one profile for all Docking Solutions of the same type The Docking System will create a separate profile each time you insert your OmniBook into a new Docking ...

Page 110: ... new IDE driver in Windows 98 Perform this procedure before inserting the HP Notebook into the dock The HP Notebook Docking System IDE driver is located on the Recovery CD at HP DRIVERS W98 DOCKING IDE and HP DRIVERS W98 DOCKING SCSI 1 From the Start menu click Run and then enter D HP DRIVERS W98 Docking IDE SETUP EXE and click OK 2 When prompted to install the CMD Bus Master IDE Driver click Yes ...

Page 111: ... Next to install the driver and then click Finish 11 Click Next to search for a new driver 12 Click Next to Search for the best driver for your device 13 Click Next to search in the default locations 14 Click Next to search for a new driver 15 Click Finish and click OK for the new configuration 16 Click Yes to Restart an OK to reboot ...

Page 112: ... HP DRIVERS W98 LAN subdirectory 1 Make sure that the 3Com network adapter is connected to the network 2 Open the Device Manager Right click on My Computer and select Properties and then click the Device Manager tab 3 Double click Ethernet Controller 4 Click the Driver tab and click Update Driver 5 Click Next 6 Select Display a list of the known drivers for this device so that I can choose a speci...

Page 113: ...t click on My Computer and select Properties and then click the Device Manager tab 2 Double click PCI Simple Communications Device 3 Click the Driver tab and click Update Driver 4 Click Next 5 Click Display a list of the known drivers for this device So that I can choose a specific driver and click Next 6 Double click Modems 7 Click Have Disk and browse to the driver subdirectory on the Product Re...

Page 114: ......

Page 115: ...Corporate Evaluator s Guide 115 Using Windows 95 ...

Page 116: ...5 OSR 2 5 Install video support Install audio support Install pointing device support Install PC Card support Install Intel SpeedStep support Install infrared support Install USB support Install accessory module hot swap support Install Euro Key currency symbol support Install Windows 95 Y2K update Install the 2nd HDD accessory module support Disable automatic CD ROM detection To prepare for softw...

Page 117: ...ecovery CD of the set into the CD ROM drive 4 Insert a blank formatted floppy disk into the A drive 5 Open an MS DOS Prompt 6 Go to the HP BOOTDISK directory on the Recovery CD If D is the drive letter of your CD ROM drive type D CD HP BOOTDISK 7 Type MAKESUPP 8 Enter A as the Floppy drive 9 Enter Y to continue 10 Press any key to continue 11 Enter N when complete 12 Close the MS DOS Prompt The re...

Page 118: ...ppy disk but do not reset or shutdown the computer To install Windows 95 OSR 2 5 1 Enter C WINDOWS OPTIONS CABS SETUP IS 2 Click Continue at the Welcome screen 3 Click Yes to accept the license 4 Click Next to allow Windows 95 Setup to collect information about your computer 5 When prompted select Other Directory and click Next 6 Enter C WINDOWS for the path click Next 7 Click Yes to continue with...

Page 119: ...talled after you restart the Notebook 19 Insert the first HP Notebook Recovery CD ROM of the set 20 Open Windows Explorer 21 Click View then Folder options 22 Select Show all files under View uncheck Hide file extensions for known file types then click OK 23 Copy drag and drop the files from the Recovery CD in HP DRIVERS W95 PIIX4UPD to C WINDOWS INF by highlighting and dragging all files If promp...

Page 120: ...om the HP DRIVERS W95 VIDEO directory 2 Follow the instructions on the screen to install the video driver The driver will be installed after the system reboots If your operating system asks you for settings set the Resolution to 1024 x 768 and the Color Palette to 65536 colors Upon successful installation an ATI icon appears on the bottom right corner of the taskbar To install audio support If you...

Page 121: ...tailed information about the touchpad drivers see the readme txt file in the touchpad directory To install PC Card Support If you have installed Windows 95 you will need to install PC Card support This driver is located on the Recovery CD in HP DRIVERS W95 PCCARD 1 Copy all files from HP DRIVERS W95 PCCARD 950CONLY on the Recovery CD to C WINDOWS OPTIONS CABS 2 Copy the PCMCIA INF file from the HP...

Page 122: ...infrared support If you ve installed Windows 95 and you wish to use infrared you ll need to install infrared support These drivers are located on the HP Notebook s hard drive or on the Recovery CD in HP DRIVERS W95 IRDA 1 Reboot the HP Notebook 2 When you see the HP logo press F2 to enter the BIOS Setup utility 3 Go to the System Devices menu 4 Set the Infrared Port to Enabled FIR mode will be sel...

Page 123: ...ress Enter 6 Type USBUPD2 Q 1 T C WINDOWS TEMP USB USB2 N E and press Enter 7 From Control Panel double click System then click Device Manager 8 Remove the PCI Universal Serial Bus device under Other Devices Click OK in the Confirm Device Removal dialog box 9 Click on Refresh to redetect the USB Controller 10 Click Next to search for the driver 11 Click Other locations to search for the driver 12 ...

Page 124: ... in HP DRIVERS W95 EURO 1 From Start Menu click Run 2 Click the Browse button 3 Browse the directory of the Euro Key Patch 4 Double click on the W95euro exe and click OK Click yes again when you see the message 5 Click Yes to confirm the installation of the Windows 95 Euro Update 6 Click Yes to accept the license agreement 7 When the installation is finished click OK 8 When prompted click Yes to r...

Page 125: ...CD to C WINDOWS SYSTEM IOSUBSYS COPY D HP DRIVERS W95 PATCHES ESDI_506 C WINDOWS SYSTEM IOSUBSYS Confirm with Y when you are prompted to overwrite the ESDI_506 PDR file 3 Restart the computer To disable automatic CD ROM detection Windows 95 will automatically detect and respond when you insert a CD However this prevents the HP Notebook from automatically turning off after a period of inactivity if...

Page 126: ...olution Each time you dock or undock the OmniBook will automatically switch between the docked and undocked hardware profile It is possible to have multiple dock hardware profiles If you dock your OmniBook into the Port Replicator or Mini Dock it will create one profile for all Docking Solutions of the same type The Docking System will create a separate profile each time you insert your OmniBook i...

Page 127: ...into the dock The HP Notebook Docking System IDE driver is located on the Recovery CD at HP DRIVERS W95 DOCKING IDE and HP DRIVERS W95 DOCKING SCSI 1 Copy the CMDDMA INF file from HP DRIVERS W95 DOCKING IDE to C WINDOWS INF 2 Insert the HP Notebook in the HP Notebook Docking System 3 Windows 95 will build a Docking Hardware profile 4 Click OK in the Configuration Setup Window 5 When prompted for t...

Page 128: ...nfiguration This problem has been improved in Windows 95B OEM Service Release 2 5 but may still occur 1 Double click My Computer Control Panel System 2 Click the Device Manager tab and find the device you installed 3 Select the card then click Remove 4 When the Confirm Device Removal box appears select Remove From Specific Configuration 5 If the Remove From Specific Configuration is not an option ...

Page 129: ... Make sure that the 3Com network adapter is connected to the network 2 Open the Device Manager Right click on My Computer and select Properties and then click the Device Manager tab 3 Remove PCI Ethernet driver in Other Devices 4 Restart the computer Windows will detect the PCI Ethernet Controller 5 Click Next 6 Click Other Locations 7 Enter the directory of the driver on the CD at HP Drivers 95 L...

Page 130: ... retail Windows and your HP Notebook contains a built in 3Com 56K V 90 Mini PCI Modem you need to install the modem drivers The modem drivers are contained in the HP DRIVERS W95 MODEM 3COM subdirectory 1 Open the Device Manager Right click on My Computer and select Properties and then click the Device Manager tab 2 Select Other Devices and double click on PCI Communication Device 3 Click the Drive...

Page 131: ...Corporate Evaluator s Guide 131 Using Windows NT 4 0 ...

Page 132: ...dStep technology applet Disable automatic CD ROM detection To prepare for software installation To install Windows NT you must have the following HP Notebook with floppy drive and cable and internal CD ROM DVD drive Blank formatted floppy disk Retail Windows NT Workstation CD HP Notebook Drivers for Windows NT 4 0 Location On the Product Recovery CD in HP DRIVERS NT4 or they can be downloaded from...

Page 133: ...nate Partition Size 9 Check Do not load operating system 10 Select Hibernate partition only 11 Click 1 Continue 12 Click Ok To install Windows NT 4 0 1 Insert the Windows NT Workstation CD into the CD ROM drive 2 Reboot press ESC twice when you see the HP Notebook logo 3 Select the CD ROM DVD Drive as the boot device 4 At the Welcome Screen press Enter to begin 5 Press Enter to accept the IDE CD R...

Page 134: ... the necessary components 18 Enter your name and organization then click Next 19 Enter the 10 digit CD key then click Next The CD key is located on the back of the CD jacket 20 Enter a computer name then click Next This name is used by other computers on the network to access your computer 21 Enter an Administration password twice then click Next This password is used to administer User IDs and Wi...

Page 135: ... prompted click Restart To install video support If you have installed retail Windows you need to install the video driver The video driver is contained in the HP DRIVERS NT4 VIDEO subdirectory 1 Run SETUP EXE from the HP DRIVERS NT4 VIDEO directory 2 Follow the instructions on the screen to install the VIDEO driver The driver will be installed after the system reboots If your operating system ask...

Page 136: ...un SETUP EXE from the HP DRIVERS NT4 Touchpad subdirectory 2 Follow the instructions and restart to complete the installation For more detailed information about the touchpad drivers see the readme txt file in the touchpad directory To install IDE support Windows NT 4 0 installs a generic IDE Controller device driver To increase performance install the Intel PIIX4 PCI Bus Master IDE Controller dri...

Page 137: ...I processor The Intel SpeedStep files are located on the Recovery CD under HP DRIVERS NT4 SPEEDSTP 1 Double click SETUP EXE in the SpeedStep directory 2 When prompted click NEXT 3 Click FINISH to reboot your computer Upon successful installation a SpeedStep icon appears on the bottom right corner of the taskbar To disable automatic CD ROM detection Windows NT 4 0 will automatically detect and resp...

Page 138: ...th the retail and factory installation You can download the Phoenix APM and CardExecutive documentation from the following websites http www phoenix com platform apm portables html and http www phoenix com platform cardexec html Requirements HP Notebook with Windows NT 4 0 and Service Pack 3 4 or 5 installed Windows NT 4 0 HP Notebook Mobile Enhancements Location Recovery CD in HP DRIVERS NT4 APM ...

Page 139: ...ok Plug and Play for PC Cards using standard Windows NT drivers Plug and Play for supported network PC Cards Automatic configuration of PC Cards utilizing advanced Wizard technology to allocate system resources Suspend Resume functions and simplified administration of PC Cards when integrated with Phoenix APM 1 Go to the PCCard directory and run Setup exe 2 Click the Card Executive button to begin...

Page 140: ... the OmniBook does not suspend do the following Do not press the power button for less than four seconds Confirm that Power management while on AC power is disabled in the BIOS To install the HP Notebook docking system support To use the HP Notebook in the full dock you will need to configure additional hardware profiles install additional IDE and SCSI drivers and then configure which drivers will...

Page 141: ...e HP Notebook To configure a docked hardware profile You can now dock the HP Notebook in the HP Notebook Docking System When you start Windows NT out of the HP Notebook Docking System you may receive errors concerning these drivers These errors will cease to occur when you create hardware profiles and disable the appropriate docked hardware in the undocked profile To create Windows NT Hardware pro...

Page 142: ...the dock IDE driver and should be disabled in all undocked profiles Highlight each undocked profile and click Disable Click OK to exit 9 Locate device Piixide and click HW Profiles This is the notebook IDE driver and should be disabled in all docked profiles The dock IDE driver will take over Highlight each docked profile and click Disable Click OK to exit 10 Locate device Symc88xx and click HW Pr...

Page 143: ...ollowing Windows NT setup procedure assumes that networking has not been installed on your computer Before setting up the adapter you will need to know Your network file server name network account user name and password Protocol used in the Microsoft Windows network NWLink IPX SPX Compatible transport TCP IP protocol NetBEUI protocol NT Server domain or workgroup to which you belong Your IP addre...

Page 144: ...OPTIONS i386 and then click Continue 12 When the system prompts again for NT files enter D HP Drivers NT4 LAN 13 In the 3Com network adapter window accept the default settings and then click Continue Values are assigned automatically 14 Answer the network questions If you don t the answers ask your network administrator 15 When the window for enabling or disabling protocols opens click Next 16 Whe...

Page 145: ...n 2 Double click PCI Simple Communications Controller 3 Click Reinstall Driver on the General tab 4 Click Next 5 Click Display a list of the known drivers for this device So that I can choose a specific driver and click Next 6 Double click Modems 7 Click Have Disk Browse to the HP Drivers Modems 3COM and double click WDHABBE INF 8 Click OK 9 Select 3COM 56K V 90 Mini PCI Modem 10 Click Next 11 Cli...

Page 146: ......

Page 147: ...Corporate Evaluator s Guide 147 Troubleshooting Your Computer ...

Page 148: ... program See Testing the Hardware on page 169 Contact your dealer or Hewlett Packard see To contact the HP Customer Care Center on page 176 Please have your computer with you when you call Audio Problems If no sound is audible Press the back end of the volume control several times or press Fn UP ARROW several times Click the speaker icon on the taskbar and make sure that Mute is not checked and th...

Page 149: ...an t boot from a CD or DVD in the CD DVD drive Make sure the CD or DVD is bootable such as the Recovery CD If you want the computer to boot from a CD or DVD whenever one is present check the boot order in the BIOS Setup utility 1 Click Start Shut Down Restart 2 When the HP logo appears press F2 to enter BIOS Setup 3 Open the Boot menu The default boot order is 1 Removable Device 2 Hard Disk and 3 ...

Page 150: ...d a CD or DVD For a single sided CD or DVD make sure the disc is placed in the drive with the label facing up Clean the disc Wait 5 to 10 seconds after closing the tray to give the computer time to recognize the disc Restart the system Remove the disc from the drive and click Start Shut Down Restart If a DVD movie doesn t fill the screen Each side of a double sided DVD has a different format stand...

Page 151: ...try setting Video Display Device to Both in the Main menu Test the display with the DiagTools diagnostics See Testing the Hardware on page 169 Docking Problems If a port on a dock isn t working Check that ac power is connected to the dock Try using the corresponding port on the computer while undocked Make sure the computer is fully inserted into the dock See the manual for the dock If the operati...

Page 152: ...n or format a drive that s larger than 8 GB you must first use Device Manager to turn on the Int 13 setting for the IDE drive Hard Disk Drive Problems If the computer s hard drive doesn t spin Make sure the computer has power If necessary connect the ac adapter and make sure it is fully plugged into a power source and into the rear of the computer Remove and reinsert the hard drive See Replacing a...

Page 153: ... so you must enable it before you can use it If you have problems with infrared communications Make sure the line between the two infrared ports is not blocked and that the ports face each other as squarely as possible The computer s infrared port is located on its right side beneath the volume control The ports should be no more than 1 meter apart Check settings in the BIOS Setup utility 1 Restar...

Page 154: ...e keyboard to restore normal operation Suspend and resume operation using the sleep button Shut down and restart Windows If an external mouse is connected the built in pointing devices are normally disabled You can change this setting with the BIOS Setup utility see Using the BIOS Setup Utility on page 80 Restart the computer click Start Shut Down Restart If the touch pad moves the pointer or curs...

Page 155: ...re Num Lock is on Make sure the embedded Keypad Lock Fn F8 is on or that you press and hold the Fn key to temporarily access the embedded keypad Don t touch the touch pad or pointing stick while booting or resuming If left CTRL left ALT doesn t work on an external keyboard Left CTRL left ALT on an external keyboard should work like the Fn key However only Fn F5 Fn F7 and Fn F12 are supported on an...

Page 156: ...ls diagnostics See Testing the Hardware on page 169 If memory doesn t increase after adding RAM Make sure your computer is using only PC 100 memory RAM modules Modem Problems If the modem seems slow Check for excess static or noise on a line reduces the overall transmission speed If necessary contact your telephone company about fixing this type of problem If you re dialing internationally line no...

Page 157: ...he number you re calling isn t busy If you re in a foreign country the dial tone may not be recognized by the modem In Control Panel open Modems Windows 95 or 98 or Phone And Modem Options Windows 2000 Try disabling the option that waits for a dial tone If you have call waiting disable it your telephone company can provide instructions If the modem dials but doesn t connect Make sure you re using ...

Page 158: ...ng error correction and data compression If the modem causes an ERROR message A string of AT commands may contain an incorrect command If you entered commands as extra settings for the modem in Control Panel or in your communications software check the commands If the modem doesn t fax If you re using fax Class 2 in the fax software try using Class 1 Close any other communications programs If you ...

Page 159: ...use the Network Troubleshooter Click Start Settings Control Panel System and open the hardware Device Manager If the network interface is disabled try to enable it If it has a conflict try disabling another device Run the LAN diagnostic software click Start Programs 3Com NIC Diags Setup to install the software If you can t browse the Network Neighborhood Check with your network administrator to ma...

Page 160: ...nel then double click System and use the Device Manager tab Check the HP Customer Care Web site www hp com go support for information about installing certain PC Cards Make sure your computer supports the problem PC card check the HP Notebook Web site www hp com notebooks for a list of approved and tested PC Cards Try the card in another computer to see whether the card functions properly Zoomed V...

Page 161: ...er pauses or runs sluggishly This may be normal Windows behavior Background processing can affect response time Certain background operations such as VirusScan can affect performance Press CTRL ALT DEL to see if an application is not responding Restart the computer click Start Shut Down Restart Some file browsers respond slowly while processing graphics or waiting for broken network connections to...

Page 162: ...nd Battery Problems If the computer turns off immediately after it turns on Battery power is probably extremely low Plug in the ac adapter or insert a charged battery If the computer keeps beeping The computer beeps for 15 seconds when battery power is low Save your work shut down Windows immediately and insert a charged battery or plug in the ac adapter If the battery doesn t charge Make sure the...

Page 163: ...fect battery operating time If the Time Remaining for the battery is not correct The Time Remaining is an estimate not a precise value and is based on the rate at which the computer is using power at the moment This value therefore depends on your current task and assumes that you will continue using power at the same rate until the battery runs out So if you check the Time Remaining while the com...

Page 164: ...and has paper in it Make sure you are using the correct printer cable or cable adapter and that the cable is secure at both ends Check for printer errors If the left edge of printed output is missing Certain applications may not work properly with 600 dpi printers If you re using such a printer try selecting a compatible printer driver for a 300 dpi printer For example if you were using a 600 dpi ...

Page 165: ...Use a mouse that connects to the PS 2 port If you have a PS 2 keyboard connected use a PS 2 Y adapter HP accessory F1469A Check the port settings in Control Panel 1 Click Start Settings Control Panel then double click System 2 Open the hardware Device Manager then double click Ports COM LPT If a serial modem doesn t work properly See Modem Problems on page 156 Use the Modem Troubleshooter in Windo...

Page 166: ...n the hardware Device Manager then double click Ports COM LPT Use the BIOS Setup utility to make sure the serial and parallel ports are enabled see To run the BIOS Setup utility on page 80 Test the ports with the DiagTools diagnostics See Testing the Hardware on page 169 If the USB port is not working Contact the vendor of the peripheral device as well as HP for the latest versions of the USB driv...

Page 167: ...he pad on the back of the battery The lights show the charge level If you have a secondary battery install it and try starting the computer If available try another battery If the computer won t boot from the floppy disk drive Make sure the drive is installed or connected correctly Check the boot order in the BIOS Setup utility 1 Click Start Shut Down Restart 2 When the HP logo appears press F2 to...

Page 168: ...our Computer Troubleshooting Techniques 168 Corporate Evaluator s Guide network connections you will see a blinking cursor on your display As soon as the hardware has been re initialized the Windows desktop will appear ...

Page 169: ...iagnostic test 1 Click Start Shut Down Restart 2 When the HP logo appears press F10 to start the diagnostic test 3 Go through the first several screens 4 When the hardware detection finishes check the list of detected hardware Hint If a device is not detected or fails its test it might be configured incorrectly in the BIOS Setup utility You can confirm this by running BIOS Setup and checking the s...

Page 170: ...l tests in all menus F10 Runs all marked tests 9 When you are finished running tests press ESC to exit the advanced tests 10 Optional Save the Support Ticket Press F4 to save system and test information in the Support Ticket log file 11 Exit Press F3 to exit and reboot 12 Optional Check the log The log file contains a list of all test results and errors Run C Dmi Hpdiags Hpsuppt exe to retrieve th...

Page 171: ... hard disk Use the Recovery CD to reinstall the original factory software on your computer s hard disk You use the same process to create a larger Hibernate diagnostics partition on your hard disk Windows 95 or 98 only or to create a Hibernate diagnostics partition on a new hard disk CAUTION This procedure formats the computer s hard disk drive and erases all data on the disk After the hard disk i...

Page 172: ...mer Care Center for the address and telephone number of an HP service center near you see To contact the HP Customer Care Center on page 176 To update the computer BIOS Hewlett Packard may provide updates to the BIOS to enhance the capabilities of your computer Updates will be available from the HP Customer Care Web site www hp com go support Download the BIOS update and follow the instructions in...

Page 173: ...73 6 Follow the onscreen instructions This starts a process that takes approximately one minute Once the update process begins do not interrupt it 7 When the process is completed reset the computer by inserting a straightened paper clip into the system off switch on the right side of the computer ...

Page 174: ......

Page 175: ...Corporate Evaluator s Guide 175 Support and Service ...

Page 176: ...book Computer Web site Get the latest information about technical support including e mail and telephone support plus information about warranty and support programs www hp com notebooks To contact the HP Customer Care Center HP Customer Care Centers will assist you free of charge during the term of the warranty you are responsible for the telephone charges During the free assistance period HP wil...

Page 177: ... 45 39 29 40 99 Finland 358 0203 472 88 France 33 01 43 62 34 34 Germany 49 0180 525 81 43 Greece 30 1 619 6411 Hungary 36 1 382 1111 Israel 972 9 9524848 Italy 39 02 26410350 Netherlands 31 020 606 87 51 Norway 47 22 11 62 99 Poland 48 22 519 0600 Portugal 351 21 317 6333 R O Ireland 353 01 662 55 25 Russia Moscow 7 095 797 3520 St Petersburg 7 812 346 7997 South Africa RSA 086 000 1030 outside R...

Page 178: ...for shipment See To receive repair service above to determine if your computer must be sent in for service If so prepare your computer for shipment as follows 1 Important Back up your hard disk drive The hard disk may need to be replaced or reformatted while your computer is being repaired 2 Hewlett Packard cannot guarantee the return of removable components Please remove the following prior to se...

Page 179: ...of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product 4 HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use 5 Warranty does not apply to defect...

Page 180: ...PECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RES...

Page 181: ...Corporate Evaluator s Guide 181 Specifications and Regulatory Information ...

Page 182: ... bus Graphics 14 1 or 15 0 inch XGA active matrix TFT display 1024 768 16M colors or 15 1 inch SXGA active matrix TFT display 1400 1050 16M colors Zoomed Video support for lower PC Card slot 3D and OpenGL graphics support Celeron models ATI Mobility M graphics accelerator with 4 MB display RAM 2x AGP graphics capability Pentium III models ATI Mobility M1 graphics accelerator with 8 MB display RAM ...

Page 183: ... maximum Fax speed 14 4 Kbps Class 1 and 2 Modulation V 21 V 22 V 22bis V 23 V 32 V 32bis V 34 V 90 X2 Bell 103 Bell 212A Synchronous transfer V 80 Compression V 42bis MNP5 Error correction V 42 MNP2 4 Fax Group 3 fax Class 1 V 17 V 27ter V 29 V 21 channel 2 Modem Only Models Ambit Data speed 56 Kbps V 90 maximum Fax speed 14 4 Kbps Class 1 and 2 Modulation V 21 V 22 V 22bis V 23 V 32 V 32bis V 34...

Page 184: ...date service Security Features User and administrator passwords System hard drive and docking passwords PC identification displayed at boot DMI accessible electronic serial number Kensington MicroSaver lock slot Environmental Limits Operating temperature 5 to 35 C 41 to 95 F Operating humidity 20 to 90 percent RH 5 to 35 C Operating altitude up to 3000 m 10 000 ft Storage temperature 20 to 50 C 4 ...

Page 185: ...bit Modem If your computer has a modem port but no LAN port you have an Ambit modem Modem Reference 3Com In the following AT command table default settings are shown in bold All listed AT commands except and A must be preceded by AT AT Commands 3Com Command Function 3Com Escape to online command mode not preceded by AT Pause not preceded by AT 125 ms default A Answer manually A Repeat last command...

Page 186: ... V0 Display result codes in numeric form V1 Display result codes in verbose form words X0 Report basic call progress result codes i e OK CONNECT RING NO CARRIER also for busy if enabled and dial tone not detected NO ANSWER and ERROR X1 Report basic call progress result codes and the connect rates OK CONNECT RING NO CARRIER also for busy if enabled and dial tone not detected NO ANSWER CONNECT XXXX ...

Page 187: ...TS CTS H2 Flow control for transmitted data Enable software XON XOFF H3 Flow control for transmitted data Enable both software and hardware flow control I0 Flow control for received data Disable flow control I1 Flow control for received data send XON XOFF signals to modems on both ends I2 Flow control for received data send XON XOFF signals to your modem only I3 HP Eng Ack in Host mode I4 HP Eng A...

Page 188: ...ter used for carriage returns 0 127 13 S4 Designates the ASCII character used for line feeds 0 127 10 S5 Designates the ASCII character used for backspaces 0 127 8 S6 Dial tone wait time if AT command X is set to X2 or X4 the modem ignores this register and dials as soon as it detects a dial tone seconds 2 255 3 S7 Carrier wait time seconds 1 255 60 S8 Pause in dialing time comma in dialing string...

Page 189: ...fallback 32 Disable V 32bis 128 Software compatibility mode 0 S28 V 32 Handshake Time 1 10 second 0 255 8 S29 V 21 Answer Mode Fallback Timer 1 10 second 0 255 20 S32 Connection bitmapped operations 1 V 8 call indicate enable 2 Enable V 8 mode 8 Disable V 34 modulation 16 Disable V 34 modulation 32 Disable X2 modulation 64 Disable V 90 modulation 2 S33 V 34 and V 34 connection setup bitmapped cont...

Page 190: ...ge Dn Dial modifier E0 Turn off command echo E1 Turn on command echo H0 Initiate a hang up sequence H1 If on hook go off hook and enter command mode I0 Report product code I1 Report pre computed checksum I2 Report OK if the calculated checksum equals the prestored checksum or if the prestored checksum value is FFh I3 Report firmware revision model and interface type I4 Report response programmed b...

Page 191: ...rogress result codes and connections speeds i e Ok Connect Ring No Carrier also for busy if enabled and dial tone not detected No Answer Connect XXXX and Error X3 Report basic call progress result codes and connections rate i e Ok Connect Ring No Carrier No Answer Connect XXXX Busy and Error X4 Report all call progress result codes and connections rate i e Ok Connect Ring No Carrier No Answer Conn...

Page 192: ... command mode and enable DTR to act as Talk Data switch Q4 Select Hayes AutoSync mode Q5 Modem negotiates an error corrected link Q6 Select asynchronous operation in normal mode R0 CTS tracks RTS sync or CTS is normally ON and will turn OFF only if required by flow control async R1 CTS is always active sync or CTS is normally ON and will turn OFF only if required by flow control async S0 DSR is al...

Page 193: ...en modem receives a break from the DTE K0 2 4 Enter on line command mode no break sent to the remote modem K1 Clear buffers and send break to remote modem K3 Send break to remote modem immediately K5 Send break to remote modem in sequence with transmitted data When modem receives B in on line command state K0 1 Clear buffers and send break to remote modem K2 3 Send break to remote modem immediatel...

Page 194: ...et maximum block size in MNP to 128 A2 Set maximum block size in MNP to 192 A3 Set maximum block size in MNP to 256 Bn Send break of n 100 ms MNP 10 Commands K0 Disable MNP 10 extended services K1 Enable MNP 10 extended services K2 Disable MNP 10 extended services detection only SEC 0 Disable MNP 10 EC SEC 1 tx level Enable MNP 10 EC and set transmit level tx level 0 to 30 0 dBm to 30 dBm FAX Clas...

Page 195: ...24 general bit mapped options status 52 34h S22 Speaker results bit mapped options status 117 75h S23 General bit mapped options status 62 3Dh S24 Sleep inactivity timer 0 255 s 0 S25 Delay to DTR off 0 255 s or 01s 5 S26 RTS to CTS delay 0 255 01 s 1 S27 General bit mapped options status 73 49h S28 General bit mapped options status 0 S29 Flash dial modifier time 0 255 10 ms 70 S30 Disconnect inac...

Page 196: ...nd Regulatory Information Modem Reference Information 196 Corporate Evaluator s Guide Selected Result Codes Ambit Code Meaning 0 OK 1 CONNECT 2 RING 3 NO CARRIER 4 ERROR 5 CONNECT 1200 6 NO DIAL TONE 7 BUSY 8 NO ANSWER ...

Page 197: ...power cords listed below To purchase a power cord including one for a country not listed below or a replacement ac adapter contact your local Hewlett Packard dealer or Sales and Service office Country Rated Voltage and Current HP Part Number Canada Mexico Philippines Taiwan United States 125 Vac 3 A 8120 6313 East and West Europe Egypt Saudi Arabia 250 Vac 2 5 A 8120 6314 Hong Kong Singapore Unite...

Page 198: ...our local HP contact Do not disassemble the battery There are no serviceable parts inside Do not dispose of the battery pack in fire or water Handle a damaged or leaking battery with extreme care If you come in contact with the electrolyte wash the exposed area with soap and water If it contacts the eye flush the eye with water for 15 minutes and seek medical attention Do not expose the battery pa...

Page 199: ...ge 176 Do not attempt to make any adjustment of the unit Avoid direct exposure to the laser beam do not open the unit CLASS 1 LASER PRODUCT LASER KLASSE 1 LED Safety The infrared port located on the right side of the computer is classified as a Class 1 LED light emitting diode device according to International Standard IEC 825 1 EN60825 1 This device is not considered harmful but the following pre...

Page 200: ...tion In the unlikely event that there is interference to radio or television reception which can be determined by removing the unit s batteries and ac adapter try the following Reorienting or relocating the receiving antenna Relocating the computer with respect to the receiver Connecting the computer s ac adapter to another power outlet Connections to Peripheral Devices To maintain compliance with...

Page 201: ...itions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications Le présent appareil nu...

Page 202: ...V CD 8kV AD IEC 801 3 1984 prEN 55024 3 1991 3V m IEC 801 4 1988 prEN 55024 4 1992 0 5 kV signal lines 1 0kV power lines FCC Title 47 CFR Part 15 Class B Ansi C63 4 1992 AS NZS 3548 1995 Rules and Regulations of Class B Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and EMC Directive 89 336 EEC and carries the CE mark accordingl...

Page 203: ... 163 release latch 15 safety 198 saving power 50 troubleshooting 162 bay module 55 BIOS password 39 updating 172 BIOS Setup utility Boot menu 85 Exit menu 85 external display settings 81 Power menu 84 Security menu 83 System Devices menu 82 using 39 80 boot device order 27 85 Boot menu BIOS 85 brightness adjusting 30 32 C Caps Lock 15 19 Card Executive Windows NT 4 0 145 Cardbus cards 68 cards PCM...

Page 204: ...cting 55 parallel connection 57 Fn key DOWN ARROW volume 30 F1 decrease brightness 30 32 F12 hibernate 30 F2 increase brightness 30 32 F5 display 30 71 F7 mute 30 F8 keypad 31 NumLock scroll lock 30 UP ARROW volume 30 external keyboard 82 temporary keypad 31 H hard disk drive caring for 36 creating Hibernate partition 172 Hibernate partition 90 holder 91 locking 42 preparing for use 92 protecting ...

Page 205: ...er 26 Smart CPU 84 module bay 55 modules plug in 55 monitor BIOS settings 81 external 71 port 16 17 resolution 71 72 switching to 31 mouse troubleshooting 154 movies DVD 58 mute 15 N networks connecting to 67 dialing 61 troubleshooting 159 Notebook Web sites 14 Num Lock 15 19 31 O off button location 15 status lights 18 19 turning off 26 on button location 15 turning on 26 Outlook Express 63 overh...

Page 206: ...ng up 20 retail Windows 2000 94 retail Windows 95 116 retail Windows 98 104 retail Windows NT 4 0 132 shut down 47 sleep button location 15 using 23 Smart CPU 84 software 12 13 license 3 speakers location 15 specifications hardware 182 SpeedStep Windows 95 122 Windows NT 4 0 137 SpeedStep driver Windows 2000 98 SpeedStep Technology 46 84 standby time out 84 Standby and display life 37 mode 26 Stan...

Page 207: ...ystem 100 HPCI 97 installing 94 pointing device support 97 power management 98 SpeedStep 98 video support 96 Windows 95 retail 2nd HDD accessory module 125 3COM modem support 130 3Com network support 129 accessory module hot swap support 123 audio support 120 autodetecting a CD 125 docked hardware profile 128 docking system 126 Euro Key Patch 124 infrared drivers 122 installing 116 PC Card drivers...

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