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HP ML370 - ProLiant - G3, Reference And Troubleshooting Manual

The HP ML370 ProLiant G3 is a powerful server designed for optimal performance and reliability. With our comprehensive user manual, you'll have a detailed overview of its features and functions. Download it for free from our website, and get started with this exceptional product right away.

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 Troubleshooting 

193 

 

Accelerator Status: Cache was Automatically Configured During Last Controller Reset .........

197

Accelerator Status: Data in the Cache was Lost... ......................................................................

197

Accelerator Status: Dirty Data Detected has Reached Limit......................................................

197

Accelerator Status: Dirty Data Detected.....................................................................................

197

Accelerator Status: Excessive ECC Errors Detected in at Least One Cache Line... ..................

198

Accelerator Status: Excessive ECC Errors Detected in Multiple Cache Lines... .......................

198

Accelerator Status: Obsolete Data Detected...............................................................................

198

Accelerator Status: Obsolete Data was Discarded......................................................................

199

Accelerator Status: Obsolete Data was Flushed (Written) to Drives..........................................

199

Accelerator Status: Permanently Disabled .................................................................................

199

Accelerator Status: Possible Data Loss in Cache .......................................................................

199

Accelerator Status: Temporarily Disabled..................................................................................

199

Accelerator Status: Unrecognized Status....................................................................................

200

Accelerator Status: Valid Data Found at Reset ..........................................................................

200

Accelerator Status: Warranty Alert ............................................................................................

200

Adapter/NVRAM ID Mismatch .................................................................................................

200

Array Accelerator Battery Pack X not Fully Charged................................................................

200

Array Accelerator Battery Pack X Below Reference Voltage (Recharging)..............................

201

Board in Use by Expand Operation ............................................................................................

201

Board not Attached.....................................................................................................................

201

Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing ......................

201

Cache Has Been Disabled; Likely Caused By a Loose Pin on One of the RAM Chips.............

201

Configuration Signature is Zero .................................................................................................

202

Configuration Signature Mismatch ............................................................................................

202

Controller Communication Failure Occurred .............................................................................

202

Controller Detected. NVRAM Configuration not Present..........................................................

202

Controller Firmware Needs Upgrading ......................................................................................

202

Controller is Located in Special "Video" Slot ............................................................................

203

Controller Is Not Configured......................................................................................................

203

Controller Reported POST Error. Error Code: X .......................................................................

203

Controller Restarted with a Signature of Zero............................................................................

203

Disable Command Issued ...........................................................................................................

204

Drive (Bay) X Firmware Needs Upgrading................................................................................

204

Drive (Bay) X has Insufficient Capacity for its Configuration ..................................................

204

Drive (Bay) X has Invalid M&P Stamp .....................................................................................

204

Drive (Bay) X Has Loose Cable.................................................................................................

204

Drive (Bay) X is a Replacement Drive.......................................................................................

205

Drive (Bay) X is a Replacement Drive Marked OK...................................................................

205

Drive (Bay) X is Failed ..............................................................................................................

205

Drive (Bay) X is Undergoing Drive Recovery ...........................................................................

205

 

Summary of Contents for ML370 - ProLiant - G3

Page 1: ...HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide May 2005 Second Edition Part Number 346896 002 ...

Page 2: ...ical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are US registered trademarks of Microsoft Corporation Linux is a U S registered trademark of Linus Torvalds HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide May 2005 Second Edition Part Number 346896 002 Audience assumptions This document is for the person who installs administers and t...

Page 3: ...mbinations 23 SATA or SAS hard drive LEDs 24 SAS and SATA hard drive LED combinations 25 Identifying redundant hot plug fans 26 Server operations 27 Powering up the server 27 Powering down the server 27 Extending the server from the rack 28 Unlocking the front tower bezel 29 Removing the access panel 30 Server setup 31 Optional installation services 31 Rack planning resources 32 Optimum environmen...

Page 4: ...nstalling the SAS SATA hard drive cage 64 Removable media devices 67 Accessing the removable media cage 68 Installing a half height or full height media device 70 Installing an optional internal two bay hot plug SCSI drive cage 73 Redundant hot plug fans 75 Redundant hot plug fan cage option 76 Installing hot plug fans 78 Replacing hot plug fans 80 Redundant hot plug power supply 80 Expansion boar...

Page 5: ...y Configuration Utility 115 Option ROM configuration for arrays 115 Option ROM configuration for arrays 116 Auto configuration process 117 HP ProLiant Essentials Rapid Deployment Pack 118 Re entering the server serial number and product ID 118 Management tools 119 Automatic server recovery 119 ROMPaq utility 119 System Online ROM flash component utility 120 Integrated Lights Out technology 120 Sto...

Page 6: ... HP BladeSystem infrastructure error codes 283 Battery replacement 293 Regulatory compliance notices 295 Regulatory compliance identification numbers 295 Federal Communications Commission notice 296 FCC rating label 296 Class A equipment 296 Class B equipment 297 Declaration of conformity for products marked with the FCC logo United States only 297 Modifications 298 Cables 298 Mouse compliance sta...

Page 7: ...ions 305 Server specifications 305 Environmental specifications 305 Technical support 307 Related documents 307 HP contact information 307 Before you contact HP 308 Customer self repair 308 Acronyms and abbreviations 309 Index 313 ...

Page 8: ......

Page 9: ...rd components 14 System board LEDs 18 Power supply backplane LED 19 System LEDs and internal health LED combinations 19 SCSI IDs and SAS SATA device numbers 21 Hot plug SCSI hard drive LEDs 22 Hot plug SCSI hard drive LED combinations 23 SATA or SAS hard drive LEDs 24 SAS and SATA hard drive LED combinations 25 Identifying redundant hot plug fans 26 Front panel components ...

Page 10: ...ont panel USB port 4 External system health LED 5 NIC link activity LED 6 Power on Standby button LED assembly 7 Diskette drive 8 Removable media bays 9 Hot plug SCSI hard drive bays SCSI IDs 0 through 5 10 Optional SAS SATA hard drive bays 1 through 8 Open the media door on the rack server to access the diskette drive Front panel LEDs and buttons ...

Page 11: ...stem off 3 External system health power supply LED Green Normal system on Amber Redundant power supply failure Red Power supply failure No operational power supplies Off Normal system off 4 NIC link activity LED embedded NIC only Green Linked to network Flashing green Linked with activity on the network Off No network connection 5 Power on Standby button and LED Amber System has AC power and is in...

Page 12: ...lots 9 Auxillary VHDCI SCSI blank 2 100 MHz PCI X expansion slots 10 Mouse connector 3 Unit ID LED 11 Keyboard connector 4 Ethernet 10 100 1000 port 12 Serial connector B 5 iLO management port 13 Serial connector A 6 Parallel connector 14 USB connectors 7 Video connector 15 Primary hot plug power supply 8 T 15 Torx screwdriver 16 Redundant hot plug power supply ...

Page 13: ...ed Off Deactivated 2 NIC Activity LED Integrated NC7781 Green On or flashing Linked to network Off Not linked to network 3 NIC Link LED Integrated NC7781 Green On Network activity Off No network activity 4 iLO NIC Activity LED Green On or flashing Network activity Off No network activity 5 iLO NIC Link LED Green On Linked to network Off Not linked to network ...

Page 14: ...more of the following conditions exists AC power unavailable Power supply failed Power supply in standby mode Power supply exceeded current limit 7 Power Supply LED primary Green On Power turned on and power supply functioning properly Off One or more of the following conditions exists AC power unavailable Power supply failed Power supply in standby mode Power supply exceeded current limit System ...

Page 15: ...ctor 9 PCI Express x4 slot bus 11 21 DIMM slots 10 PCI Express x4 slot bus 14 22 Processor 1 11 RILOE II connector install adapter into slot 1 23 Processor 2 12 Power supply signal connector x8 PCI Express cards are supported but will run at x4 speeds The server comes with iLO remote management capability embedded on the system board The 30 pin remote management connector for the RILOE II board is...

Page 16: ...eserved Reserved S5 Password protection override Off No function On Clears power on password and administrator password S6 Invalidate configuration Off Normal On ROM treats system configuration as invalid When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVR...

Page 17: ...DIMM slots are numbered sequentially 1 through 8 and the paired banks are identified by the letters A B C and D Item Description 1 DIMM slot 1A 2 DIMM slot 2A 3 DIMM slot 3B 4 DIMM slot 4B 5 DIMM slot 5C 6 DIMM slot 6C 7 DIMM slot 7D 8 DIMM slot 8D ...

Page 18: ...stem temperature alert Off Normal Amber System temperature has exceeded OS cautionary level 3 PPM error Off Normal Amber PPM failed or missing 4 Memory mode LED Off Normal Green System is in online spare memory mode 5 Online spare memory failover LED Off Normal Amber Online spare memory is in use due to memory failover 6 Memory status Off Normal Amber Memory failed or configuration problem ...

Page 19: ...r or red the server is experiencing a health event Combinations of illuminated system LEDs and the internal health LED indicate system status NOTE The system management driver must be installed in order for the internal health LED to provide pre failure and warranty conditions The front panel health LEDs indicate only the current hardware status In some situations HP SIM may report server status d...

Page 20: ...failure slot X Amber Red DIMM in slot X has failed DIMM has experienced a multi bit error Amber DIMM in slot X has reached single bit correctable error threshold DIMM in slot X is in a pre failure condition DIMM bank error all slots in one bank Amber Red The bank is not populated entirely or DIMMs do not all match within the bank DIMM failure all slots Amber Red No valid or usable memory is instal...

Page 21: ...and up to four hard drives on SCSI channel 1 SCSI IDs 0 through 3 The server supports a combination of up to eight SAS and SATA hard drives in the optional SAS SATA hard drive cage SAS SATA devices are numbered 1 through 8 The SCSI IDs for both simplex and duplex configurations as well as SAS SATA device numbers are illustrated HP recommends populating hard drive bays starting with the lowest SCSI...

Page 22: ... the duplex kit Refer to Server Cabling on page 99 for cabling information Configuration Channel 1 Channel 2 Simplex SCSI IDs 0 1 2 3 4 5 Unused Duplex SCSI IDs 0 1 2 3 SCSI IDs 4 5 IMPORTANT After changing any SCSI configuration be sure the proper boot controller order is set in RBSU Hot plug SCSI hard drive LEDs Item LED Description Status 1 Activity status On Drive activity Flashing High activi...

Page 23: ...predictive failure alert is received or a drive capacity upgrade is in progress you may replace the drive online On or flashing Flashing Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding or undergoing capacity expansion On Off Off Do not remove the drive The drive is being accessed but 1 it is not configured as part of an a...

Page 24: ...r being rebuilt yet or 3 the drive is configured as an online spare If the drive is connected to an array controller you may replace the drive online SATA or SAS hard drive LEDs Item LED Description Status 1 Online Activity status Green Drive activity Flashing green High activity on the drive or drive is being configured as part of an array Off No drive activity 2 Fault UID status Amber Drive fail...

Page 25: ...expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly 1 Hz Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity...

Page 26: ...Item Description Configuration 1 Fan 1 Primary 2 Fan 2 Redundant 3 Fan 3 Primary 4 Fan 4 Redundant 5 Fan 5 Primary 6 Fan 6 Redundant Fan failures are indicated by amber LEDs located on each hot plug fan and by the front panel internal health LED When a fan failure occurs the internal health LED illuminates red in non redundant mode and amber in redundant mode ...

Page 27: ...remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Shut down the OS as directed by the OS documentation 2 Press the Power On Stan...

Page 28: ... latches engage WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 3 After performing the installation or mainte...

Page 29: ...ezel that must be unlocked and opened before accessing the hard drive cage and before removing the access panel The door must remain closed during normal server operations Use the key provided with the server to unlock the bezel with a counterclockwise turn If necessary remove the front bezel ...

Page 30: ...l results in improper airflow and improper cooling that can lead to thermal damage 1 Power down the server if performing a non hot plug installation or maintenance procedure Powering down the server on page 27 2 Extend or remove the server from the rack Extending the server from the rack on page 28 3 Open the front bezel Unlocking the front tower bezel on page 29 4 Lift up on the hood latch handle...

Page 31: ...n services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to e...

Page 32: ... rack resource kit ships with all HP branded or Compaq branded 9000 10000 and H9 series racks A summary of the content of each resource follows Custom Builder is a web based service for configuring one or many racks Rack configurations can be created using A simple guided interface Build it yourself mode For more information refer to the HP website http www hp com products configurator The Install...

Page 33: ...ection Space and airflow requirements Tower Server In a tower configuration leave at least a 7 6 cm 3 in clearance space at the front and back of the server for proper ventilation Rack Server To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack Leave a minimum clearance of 76 2 cm 30 in in front of the rack Leave a m...

Page 34: ...s closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in When vertical space in the rack is not filled by a server or rack compon...

Page 35: ...A 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having ...

Page 36: ...s you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage curr...

Page 37: ...y or equipment damage when unloading a rack At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides WARNING When inst...

Page 38: ... of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry ...

Page 39: ...d Hardware documentation Documentation CD and software products Rack mounting hardware In addition to the supplied items you may need Hardware options Operating system or application software PDU Identifying tower server shipping carton contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server The contents of the server shipping carto...

Page 40: ...specific information refer to Hardware options installation on page 53 Setting up a tower server Follow the steps in this section to set up a tower model server If you are going to install the server into a rack refer to the rack installation Installing the server into the rack on page 42 section 1 Connect peripheral devices to the server WARNING To reduce the risk of electric shock fire or damage...

Page 41: ...em Description Item Description 1 x4 PCI Express expansion slots 9 Auxillary VHDCI SCSI blank 2 100 MHz PCI X expansion slots 10 Mouse connector 3 Unit ID LED 11 Keyboard connector 4 Ethernet 10 100 1000 port 12 Serial connector B 5 iLO management port 13 Serial connector A 6 Parallel connector 14 USB connectors 7 Video connector 15 Primary hot plug power supply 8 T 15 Torx screwdriver 16 Redundan...

Page 42: ... all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Installing the server into the rack Follow the steps in this section if you are installing the server into a...

Page 43: ...ollow the server specific instructions on the website to install the rack brackets After installing the brackets follow the steps in this section WARNING When installing a server in a telco rack be sure that the rack frame is adequately secured to the top and bottom of the building structure 1 Mark the rack CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the...

Page 44: ...ML370 Generation 4 Server Reference and Troubleshooting Guide 2 Attach cage nuts to the rack NOTE Round hole cage nuts will function the same as the square hole cage nuts shown 3 Secure each server rail to the server ...

Page 45: ...te side of the rack 5 Extend the slides from the standard rack rails and then slide the server rails into the slides WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before sliding the server rails into the rack rails ...

Page 46: ...e server rails into the rack rails Tilting the server up or down could result in damage to the rails 6 Press the rail release latches and slide the server into the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers ...

Page 47: ...Server setup 47 7 Secure the server to the rack 8 Secure the cable management arm bracket to the server ...

Page 48: ... the server be sure that you attach the video cable to the video connector on the rear of the RILOE II board The standard video connector on the server rear panel is not used when the RILOE II board is installed For more information refer to the HP Remote Insight Lights Out Edition II User Guide IMPORTANT When using cable management arm components be sure to leave enough slack in each of the cable...

Page 49: ...ent arm IMPORTANT When using cable management arm components be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack 15 Connect the power cord to the AC power source WARNING To reduce the risk of electric shock or damage to the equipment ...

Page 50: ... the server boots RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation To configure these utilities manually Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA Press the F9 key when prompted during the boot process to change the server settings using RBSU The system is set ...

Page 51: ...nal drivers from the HP website http www hp com support Follow the on screen instructions to begin the installation process For information on using these installation paths refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Registering the server To register a server refer to the registration card in the HP ProLiant Essentials Founda...

Page 52: ......

Page 53: ...ex SCSI board option 89 Tower to rack conversion option 90 Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To...

Page 54: ...cessor heatsink and retaining clip make up a single assembly CAUTION To prevent possible server malfunction and damage to the equipment do not mix processors of different types IMPORTANT If upgrading processor speed update the system ROM before installing the processor IMPORTANT Processor socket 1 and PPM slot 1 must be populated at all times or the server will not function properly IMPORTANT Alwa...

Page 55: ...Hardware options installation 55 5 Remove the processor air baffle using the two thumbscrews 6 Open the processor retaining bracket 7 Release the processor locking lever ...

Page 56: ...ilure to open the processor locking lever completely prevents the processor from seating during installation leading to hardware damage 8 Install the processor CAUTION To prevent possible server malfunction or damage to the equipment be sure to completely close the processor locking lever ...

Page 57: ...tches on the corresponding PPM slot 11 Install the PPM IMPORTANT Always install a PPM when you install a processor The system fails to boot if the corresponding PPM is missing NOTE The appearance of compatible PPMs may vary 12 Reinstall the processor air baffle 13 Install the access panel ...

Page 58: ...pare memory If only banks A and B are populated bank B is the spare bank If banks A B C and D are populated bank D is the spare bank If DIMMs in a non spare bank exceed the limit for the single bit correctable errors threshold as defined by the Pre Failure Warranty the system copies the memory contents of the failing bank to the spare bank The system then deactivates the failing bank and automatic...

Page 59: ...ing DIMM pairs into banks in sequential bank order starting with bank B For online spare memory support you must also observe additional guidelines Online spare memory configuration on page 58 Installing DIMMs 1 Power down the server Powering down the server on page 27 2 Extend or remove the server from the rack Extending the server from the rack on page 28 3 Remove the front bezel door if necessa...

Page 60: ...r observe the following general guidelines Hot plug hard drives must be Ultra320 SCSI drives for optimum performance Mixing these types with other drive standards degrades the overall performance of the drive subsystem Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Removing a hot plug SCSI hard drive CAUT...

Page 61: ...ug hard drive LEDs Hot plug SCSI hard drive LED combinations on page 23 Hot plug SCSI hard drive LEDs on page 22 2 Back up all server data on the hard drive 3 Remove the hard drive Installing a hot plug SCSI hard drive 1 Remove the existing hard drive blank or hard drive from the drive bay ...

Page 62: ...install an eight bay hot plug SAS SATA drive cage in the HP ProLiant ML370 Generation 4 Server tower and rack models A combination of up to eight SAS and SATA hard drives can be installed in the drive cage Removing the hard drive cage Before you install the SAS SATA hard drive cage you must first remove the hard drive cage already installed 1 Power down the server Powering down the server on page ...

Page 63: ...move the access panel Removing the access panel on page 30 6 Remove all hard drive blanks 7 Remove all hot plug SCSI hard drives 8 Disconnect the SCSI cables from the SCSI hard drive backplane 9 Disconnect the power cable from the SCSI hard drive backplane 10 Remove the four screws that secure the hard drive cage to the chassis ...

Page 64: ...talling the SAS SATA hard drive cage 1 Install the SAS controller into an empty PCI X slot 2 Connect the two SAS SATA cables to the SAS controller 3 Slide the drive cage part of the way into the bay 4 Connect the power cable connectors as follows Connect the 10 pin connector to the SAS SATA drive cage backplane ...

Page 65: ...nnect the 4 pin connector to an unused 4 pin media bay power connector NOTE The center wall is removed for illustration purposes only 5 Route the SAS SATA cables through the center wall and connect them to the drive cage backplane 6 Slide the drive cage fully into the bay and insert the four screws to secure the drive cage to the chassis ...

Page 66: ...66 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 7 Place the label on the chassis to the right of the drive cage 8 Remove the desired number of drive blanks ...

Page 67: ... cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank The installation is complete Removable media devices Accessing the Removable Media Cage on page 68 Half Height or Full Height Media Devices Installing a half height or full height media device on page 70 Internal Two Bay Hot Plug SCSI Drive Cage Installing an optional internal two...

Page 68: ...end or remove the server from the rack Extending the server from the rack on page 28 3 Remove the front bezel door if necessary 4 Remove the access panel Removing the access panel on page 30 CAUTION Always populate each media bay with either a device or a blank Proper airflow can only be maintained when the bays are populated Unpopulated drive bays can lead to improper cooling and thermal damage N...

Page 69: ...el blanks to facilitate drive installation 6 Store the blanks for later use 7 Remove all expansion boards 8 Remove the center wall a Loosen the four thumbscrews and lift the wall to access the fan cable b Disconnect the fan cable c Lift the center wall fully out of the chassis ...

Page 70: ...ll the access panel 12 Power up the server Powering up the server on page 27 Installing a half height or full height media device You can install up to two half height or one full height removable media devices in the removable media cage To install a half height or full height media device 1 Power down the server Powering down the server on page 27 2 Extend or remove the server from the rack Exte...

Page 71: ...he server remove the screws from the bezel blank and attach them to the tape drive or device IMPORTANT Each SCSI device in the server must have a unique address The server automatically sets all SCSI IDs for hot plug drives but you must set the SCSI IDs for devices installed in the media cage ...

Page 72: ...72 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 7 Slide the device part of the way into the bay 8 Connect the four pin power cable to the half height or full height drive ...

Page 73: ...ly Installing an optional internal two bay hot plug SCSI drive cage To install the optional two bay hot plug SCSI drive cage 1 Power down the server Powering down the server on page 27 2 Extend or remove the server from the rack Extending the server from the rack on page 28 3 Remove the front bezel door if necessary 4 Remove the access panel Removing the access panel on page 30 5 Access the remova...

Page 74: ...rx screwdriver attached to the back of the server position two screws in the upper mounting holes on each side of the drive cage 7 Slide the drive cage part of the way into the bay IMPORTANT Be sure that the unit identification numbers 0 and 1 appear on the right side of the drive cage front panel ...

Page 75: ... Redundant hot plug fans The server supports redundant hot plug fans to provide proper airflow to the system if a primary fan fails In the standard configuration three fans cool the server fans 1 3 and 5 For the redundant configuration fans 2 4 and 6 are added to back up the primary fans This configuration allows the server to continue operation in non redundant mode if a fan failure occurs WARNIN...

Page 76: ...ry 2 Fan 2 Redundant 3 Fan 3 Primary 4 Fan 4 Redundant 5 Fan 5 Primary 6 Fan 6 Redundant Fan failures are indicated by amber LEDs located on each hot plug fan and by the front panel internal health LED When a fan failure occurs the internal health LED illuminates red in non redundant mode and amber in redundant mode Redundant hot plug fan cage option For full redundancy always install all three fa...

Page 77: ... the rack on page 28 3 Remove the front bezel door if necessary 4 Remove the access panel Removing the access panel on page 30 5 Remove the redundant fan cage retaining bracket from the chassis IMPORTANT Do not discard the fan cage retaining bracket The bracket is required for proper fan operation 6 Slide the redundant fan cage into the slots on the chassis wall ...

Page 78: ...ooting Guide 7 Reinstall the redundant fan cage retaining bracket Installing hot plug fans 1 After installing the redundant fan cage insert two of the hot plug fans into the redundant fan cage and one fan into the redundant slot on the fan cage along the center wall ...

Page 79: ...o fit only one way in the slot 2 Install other hardware options as needed 3 Power up the server and observe the internal system health LED on the front panel and the LEDs on all installed fans to be sure they are green NOTE If the front panel internal system health LED is not green after you install hot plug fans reseat the hot plug fan or refer to the troubleshooting section ...

Page 80: ...to replace additional fans as needed 3 Replace the access panel Removing the access panel on page 30 4 Power up the server and observe the internal system health LED on the front panel and the LEDs on all installed fans to be sure they are green NOTE If the front panel internal system health LED is not green after you install hot plug fans reseat the hot plug fan or refer to the troubleshooting se...

Page 81: ...rver has been powered down Removing the only operational power supply will cause an immediate power loss 1 Remove the T 15 Torx screws Remove the power supply blank in the secondary hot plug power supply bay NOTE The T 15 Torx screwdriver is clipped to the rear panel of the server 2 Install the second hot plug power supply ...

Page 82: ...nt panel external health LED is green Front panel LEDs and buttons on page 10 IMPORTANT For maximum server availability be sure that the two power supplies are powered by separate AC power sources NOTE If you remove or replace the primary hot plug power supply use the T 15 Torx screwdriver provided with the server to remove the shipping screw from the upper left corner of the power supply unit Exp...

Page 83: ... boards with different speeds are used the bus performs at the speed of the slowest board Performance balancing is not necessary with PCI Express slots To balance expansion board performance populate slots across different buses before populating two slots on the same bus NOTE The population order is only a recommendation Expansion boards can reside in any slot Slot Number Population Order PCI X B...

Page 84: ...To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed To replace the component reverse the removal procedure Installing expansion boards CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion...

Page 85: ...Hardware options installation 85 2 Release the retaining clip 3 Install the expansion board ...

Page 86: ...rovides power keyboard mouse and other peripheral signals directly to the system board therefore the external AC power adapter and keyboard mouse loopback cable are not needed for normal operations The RILOE II board provides remote server manageability for ProLiant servers It can be accessed from a network client using a standard web browser and it provides a keyboard mouse and video capability f...

Page 87: ...ng option kit must be used for internal ports to be used externally IMPORTANT To install the external SCSI option an internal SCSI port must be dedicated for external use only In addition to the VHDCI or HD68 SCSI cable you will also need T 15 Torx screwdriver Flat head screwdriver NOTE A PCI blank included with the optional Internal to External SCSI Kit enables the optional HD68 SCSI cable to con...

Page 88: ...a T 15 Torx screwdriver remove a SCSI knockout located on the rear of the chassis and retain the screw 6 Connect the preassembled cable bracket assembly through the external SCSI knockout on the rear of the chassis and secure the cable using the screw retained in step 3 7 Connect the other end of the VHDCI SCSI cable to an available SCSI port or the other end of the HD68 SCSI cable to a PCI blank ...

Page 89: ...drives to be supported on the other SCSI bus For cabling information refer to Server Cabling on page 99 To prepare the server before installing or removing options 1 Power down the server Powering down the server on page 27 2 Extend or remove the server from the rack Extending the server from the rack on page 28 3 Remove the front bezel door if necessary 4 Remove the access panel Removing the acce...

Page 90: ...he rack server on page 97 Accessing the server in the rack on page 97 Converting a tower server to a rack server The tower to rack conversion kit includes all equipment required to convert the tower model server into a rack model server and to install the server into most square or round hole racks The tower to rack conversion kit includes Rack rails Cable management arm Server rails Screw retaini...

Page 91: ...tached to the rear of the server Before converting a tower server to a rack server 1 Power down the server Powering down the server on page 27 2 Remove the front bezel door if necessary 3 Remove the access panel Removing the access panel on page 30 4 Remove the feet 5 Remove the tower configuration panel a Use the Torx T 15 screwdriver to remove the two front panel screws ...

Page 92: ...de b Remove the tower configuration panel 6 Remove the access panel Removing the access panel on page 30 7 Rotate the CD ROM drive and media drive blanks a Press and slide the media latch b Release the CD ROM drive from the back and push it forward to better access the cables ...

Page 93: ...options installation 93 8 Remove the IDE CD ROM drive cable and power cable from the back of the drive 9 Remove the CD ROM drive 10 Remove the media blanks by pressing and sliding the media latch for each blank ...

Page 94: ...ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide 11 Partially reinsert the CD ROM drive horizontally into the top slot of the bay 12 Reconnect the IDE CD ROM drive cable and power cable ...

Page 95: ...ay until the locking latch clicks into place securing the drive 14 Install the media blanks horizontally in the bay below the CD ROM drive NOTE Install any optional tape drives Installing a half height or full height media device on page 70 instead of the media blanks at this time ...

Page 96: ...iant ML370 Generation 4 Server Reference and Troubleshooting Guide 15 Remove the two clips on the server 16 Align the five spools on the rack bezel with the keyholes on the metal frame and install the rack bezel ...

Page 97: ... page 12 for connector locations 3 Power up the server Powering up the server on page 27 4 Install the operating system Installing the operating system on page 50 5 Register the server To register a server refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website http register hp com Accessing the server in the rack Some installation or maintenance...

Page 98: ...ation 4 Server Reference and Troubleshooting Guide 1 Unlock the cable management arm and swing the arm away from the server 2 Reverse step 1 to secure the cable management arm after the maintenance procedures have been completed ...

Page 99: ...ack of the server and the power cord is disconnected from the grounded earthed AC outlet before installing devices CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Hot plug SCSI cabling Integrated Simplex SCSI Cabling on page 100 Integrated Duplex SCSI Cabling on page 101 A...

Page 100: ...rated simplex cabling configuration which is the standard shipping configuration the integrated SCSI controller controls up to six hard drives through one SCSI port NOTE The cables shown ship standard with the server Item Component description SCSI IDs managed 1 SCSI cable SCSI 1 0 1 2 3 4 5 2 simplex SCSI cable N A IMPORTANT After changing any SCSI configuration be sure the proper boot controller...

Page 101: ... ports one with up to two drives and the other with up to four drives NOTE The Duplex SCSI Backplane Option Kit is required for duplex cabling configurations The kit contains a duplex SCSI cable and a duplex SCSI board Item Component description SCSI IDs managed 1 SCSI cable SCSI 1 0 1 2 3 2 SCSI cable SCSI 2 4 5 3 Duplex SCSI board N A One SCSI cable is provided with the server ...

Page 102: ... an optional PCI array controller controls up to six hard drives through one SCSI bus Component description SCSI IDs managed SCSI cable 0 1 2 3 4 5 One SCSI cable is provided with the server Array controller duplex SCSI cabling NOTE The Duplex SCSI Backplane Option Kit is required for duplex cabling configurations The kit contains a duplex SCSI cable and a duplex SCSI board ...

Page 103: ... configuration the optional PCI array controller controls up to four hard drives on one SCSI bus and two hard drives on the other SCSI bus Item Component description SCSI IDs managed 1 SCSI cable 0 1 2 3 2 SCSI cable 4 5 One SCSI cable is provided with the server ...

Page 104: ...y hot plug SCSI drive cage with the integrated drive cage the embedded Integrated SCSI Controller controls up to two hard drives on one SCSI bus and up to six hard drives on the second SCSI bus Item Component description SCSI IDs managed 1 SCSI cable 0 1 2 3 4 5 2 SCSI cable 0 1 One SCSI cable is provided with the server One SCSI cable is provided with the Internal Two Bay Hot Plug SCSI Drive Cage...

Page 105: ...age with the integrated drive cage the optional PCI Array Controller controls up to two hard drives on one SCSI bus and up to six hard drives on the other SCSI bus Item Component description SCSI IDs managed 1 SCSI cable 0 1 2 3 4 5 2 SCSI cable 0 1 One SCSI cable is provided with the server One SCSI cable is provided with the Internal Two Bay Hot Plug SCSI Drive Cage ...

Page 106: ...escription 1 IDE connector 2 Diskette drive connector Diskette drive cabling on page 108 3 Fan cable connector 4 SCSI port 2 Installing a half height or full height media device on page 70 5 SCSI port 1 Installing a half height or full height media device on page 70 6 Power supply connector 7 Power supply signal connector ...

Page 107: ...Server cabling 107 CD ROM drive cabling Item Cable Description 1 CD ROM drive power cable 2 CD ROM drive data cable RILOE II cabling The 30 pin Remote Insight cable ships with the RILOE II cable kit ...

Page 108: ...neration 4 Server Reference and Troubleshooting Guide IMPORTANT Install the RILOE II board into slot 1 for ease of cabling Diskette drive cabling Item Cable Description 1 Diskette drive power cable 2 Diskette drive data cable ...

Page 109: ...t the server supports external storage devices through the Auxillary VHDCI SCSI connector VHDCI or HD68 SCSI cable option on page 87 on the rear panel of the server For more information on external cabling refer to the HP website http www hp com products servers platforms ...

Page 110: ......

Page 111: ...ment Pack 118 Re entering the server serial number and product ID 118 SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide ...

Page 112: ...te http www hp com servers smartstart SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to...

Page 113: ...ide on the HP website http h18004 www1 hp com products servers management toolkit documentatio n html HP ROM Based Setup Utility RBSU an embedded configuration utility performs a wide range of configuration activities that may include Configuring system devices and installed options Displaying system information Selecting the primary boot controller Configuring memory options Language selection Fo...

Page 114: ...fore the system attempts to boot from either a diskette CD or hard drive During this time the menu on the screen allows you to install an operating system or make changes to the server configuration in RBSU BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server t...

Page 115: ...nt operating modes enabling faster configuration or greater control over the configuration options Remains available any time that the server is on Displays on screen tips for individual steps of a configuration procedure The minimum display settings for optimum performance are 800 600 resolution and 256 colors The server must have Microsoft Internet Explorer 5 5 with Service Pack 1 installed and ...

Page 116: ...tation CD Option ROM configuration for arrays NOTE ORCA is supported with the use of an optional HP Array Controller Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility provides support for the following functions Configuring one or more logical drives using physical drives on ...

Page 117: ... does not automatically configure the array You must run ORCA to configure the array settings Drives Installed Drives Used RAID Level 1 1 RAID 0 2 2 RAID 1 3 4 5 or 6 3 4 5 or 6 RAID 5 More than 6 0 None To change any ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English langu...

Page 118: ...tials Rapid Deployment Pack CD or refer to the HP website http www hp com servers rdp Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu 3 Select Serial Number The following warning is displayed WARNI...

Page 119: ...em fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutd...

Page 120: ...ating systems that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com go supportos Integrates with other software maintenance deployment and operating system tools Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the...

Page 121: ...run iLO RBSU 1 Restart or power up the server 2 Press the F8 key when prompted during POST The iLO RBSU runs 3 Enter a valid iLO user ID and password with the appropriate iLO privileges Administer User Accounts Configure iLO Settings Default account information is located on the iLO Default Network Settings tag 4 Make and save any necessary changes to the iLO configuration 5 Exit iLO RBSU HP recom...

Page 122: ...provides seamless integration with HP hardware support by generating and emailing support tickets that deliver a snapshot of the storage system For more information and to download the utility refer to the StorageWorks L TT website http h18006 www1 hp com products storageworks ltt Management agents Management Agents provide the information to enable fault performance and configuration management T...

Page 123: ... ROM safely with redundant ROM support The server has a 4 MB ROM that acts as two separate 2 MB ROMs In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writ...

Page 124: ...s 1 and 2 8 Set positions 1 5 and 6 of the system maintenance switch to Off 9 Repeat steps 4 and 5 When the server boots the system identifies whether the current ROM bank is corrupt If a corrupt ROM is detected the system boots from the backup ROM and alerts you through POST or IML that the ROM bank is corrupt If both the current and backup versions of the ROM are corrupt the server automatically...

Page 125: ...ility 126 HP Insight Diagnostics 126 Integrated management log 126 Survey Utility Survey Utility a feature within Insight Diagnostics gathers critical hardware and software information on ProLiant servers This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com go supportos If a significant...

Page 126: ...ion performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For ...

Page 127: ... Natural language search assistant 129 Care Pack 129 Drivers The server includes new hardware that may not have driver support on all operating system installation media If you are installing a SmartStart supported operating system use the SmartStart software on page 111 and its Assisted Path feature to install the operating system and latest driver support NOTE If you are installing drivers from ...

Page 128: ...ormation and whitepapers on the latest server integration information Refer to the Enterprise Partnerships website http h18000 www1 hp com partners select Microsoft or Novell depending on the operating system and follow the link to the appropriate Resource Paq ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer...

Page 129: ...n html Natural language search assistant The Natural Language Search Assistant http askq compaq com is a search engine that finds information on HP products including ProLiant servers The search engine responds to queries entered in question form Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support package...

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Page 131: ...al Diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and op...

Page 132: ...ure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce t...

Page 133: ...To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and cautions WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies...

Page 134: ...n WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walke...

Page 135: ...electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Preparing the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control Refer to the server documentation Environmental specifications on page 305 for required environmental conditions 2 Record any e...

Page 136: ...rtStart CD for value added software and drivers required during the troubleshooting process HP recommends you have access to the server documentation Environmental specifications on page 305 for server specific information Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has ...

Page 137: ...he available flowcharts include Start diagnosis flowchart on page 137 General diagnosis flowchart on page 139 Power on problems flowchart on page 141 POST problems flowchart on page 144 OS boot problems flowchart on page 146 Server fault indications flowchart on page 148 The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or...

Page 138: ...138 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide ...

Page 139: ...ice guide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 6 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware Problems on...

Page 140: ...140 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide ...

Page 141: ...ose or faulty power cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component Item Refer to 1 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 2 HP Insight Diagnostics on page 126 3 Loose Connections on page 154 4 Server maintenance and s...

Page 142: ... Troubleshooting Guide Item Refer to 7 Power Supply Problems on page 152 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 8 System Open Circuits and Short Circuits on page 171 ...

Page 143: ...Troubleshooting 143 ...

Page 144: ...ror Messages POST error messages and beep codes on page 225 2 Video Problems on page 172 3 KVM or RILOE documentation 4 Loose Connections on page 154 5 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 6 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com ...

Page 145: ...Troubleshooting 145 ...

Page 146: ...blems on page 165 Controller documentation 4 HP Insight Diagnostics on page 126 5 Loose Connections on page 154 CD ROM and DVD Drive Problems on page 158 Controller documentation 6 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 7 Operating System Problems on page 178 Contacting HP Technical Support or a...

Page 147: ...Troubleshooting 147 ...

Page 148: ...pported component installed Redundancy failure System overtemperature condition Item Refer to 1 Management Agents on page 122 2 Integrated Management Log Event List Error Messages on page 278 3 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 4 System Management Homepage at https localhost 2381 https loca...

Page 149: ...Troubleshooting 149 Item Refer to 8 Hardware Problems on page 151 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms ...

Page 150: ...150 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide ...

Page 151: ...blems Power source problems 151 Power supply problems 152 UPS problems 152 Power source problems Action 1 Press the Power On Standby button to be sure it is on If the server has a Power On Standby button that returns to its original position after being pressed be sure you press the switch firmly 2 Plug another device into the grounded power outlet to be sure the outlet works Also be sure the powe...

Page 152: ... be required Check the system information from the IML and use the server documentation for product specific information UPS problems List of problems UPS is not working properly 152 Low battery warning is displayed 153 One or more LEDs on the UPS is red 153 UPS is not working properly Action 1 Be sure the UPS batteries are charged to the proper level for operation Refer to the UPS documentation f...

Page 153: ...s 25 C 77 F For approximately every 8 C to 10 C 16 F to 18 F average increase in ambient temperature above the optimal temperature battery life is reduced by 50 percent Low battery warning is displayed Action 1 Plug the UPS into an AC grounded outlet for at least 24 hours to charge the batteries and then test the batteries Replace the batteries if necessary 2 Be sure the alarm is set appropriately...

Page 154: ...ent is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Problems with new hardware Action 1 Refer to the server documentation to be sure the hardware being installed is a supported option on the server Remove unsupported hardware 2 Refer to the release notes included with the hardware to be sure ...

Page 155: ...u need the latest Smart Array Controller device driver Uninstall any incorrect drivers before installing the correct drivers 9 Run RBSU after boards or other options are installed or replaced to be sure all system components recognize the changes If you do not run the utility you may receive a POST error message indicating a configuration error After you check the settings in RBSU save and exit th...

Page 156: ...ocessor PPM power supply and memory are working before getting to this point replace the system board If not be sure each of those components is working If the system boots and video is working add each component back to the server one at a time restarting the server after each component is added to determine if that component is the cause of the problem When adding each component back to the serv...

Page 157: ...the original slot is bad or the board was not properly seated Reinsert the board into the original slot to verify 4 If you are testing a board or a device that connects to a board a Test the board with all other boards removed b Test the server with only that board removed CAUTION Clearing NVRAM deletes the configuration information Refer to the server documentation for complete instructions befor...

Page 158: ...tion for the server to boot from the drive 3 Be sure no loose connections on page 154 exist 4 Be sure the media from which you are attempting to boot is not damaged and is a bootable CD 5 If attempting to boot from a USB CD ROM drive Refer to the operating system and server documentation to be sure both support booting from a USB CD ROM drive Be sure legacy support for a USB CD ROM drive is enable...

Page 159: ...ense error codes are displayed Action Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes Search for it on the HP website http www hp com DAT drive error or failure occurs Action 1 Be sure drivers software and firmware are upgraded to the latest revisions 2 Clean the drive at least four times to be sure that the heads are clean and to eliminate dirty ...

Page 160: ... occurring Action Replace the drive Diskette drive problems List of problems Diskette drive light stays on 160 A problem has occurred with a diskette transaction 161 Diskette drive cannot read a diskette 161 Drive is not found 161 Non system disk message is displayed 161 Diskette drive cannot write to a diskette 161 Diskette drive light stays on Action 1 Be sure no loose connections on page 154 ex...

Page 161: ...on page 154 exist with the drive Non system disk message is displayed Action Remove the non system diskette from the drive Diskette drive cannot write to a diskette Action 1 If the diskette is not formatted format the diskette 2 Be sure the diskette is not write protected If it is use another diskette or remove the write protection 3 Be sure you are attempting to write to the proper drive by check...

Page 162: ... that has been used in the drive to verify its condition and inspect its tape leader to verify it is not damaged and is in the correct position After you locate any bad cartridges dispose of them A working tape drive may drop its leader when using bad cartridges indicating that they need replacing If bad cartridges are found you will need to inspect the DLT drives leader assembly To examine the ca...

Page 163: ...DLT drive Action Be sure a device conflict does not exist Check for duplicate SCSI IDs in use and refer to the documentation of the DLT drive and the array controller to be sure they are compatible Be sure the maximum number of drives per controller has not been exceeded Refer to the controller documentation to determine the capacity of the controller NOTE It is recommended that no more than two D...

Page 164: ...fan configuration meets the functional requirements of the server Refer to the server documentation 3 Be sure no ventilation problems exist If you have been operating the server for an extended period of time with the access panel removed airflow may have been impeded causing thermal damage to components Refer to the server documentation for further requirements 4 Be sure no POST error messages PO...

Page 165: ...re being met Refer to the server documentation Hard drive problems List of problems System completes POST but hard drive fails 165 Hard drive is not recognized by the server 166 You are unable to access data 166 Server response time is slower than usual 166 No hard drives are recognized 166 A new hard drive is not recognized 167 System completes POST but hard drive fails Action 1 Be sure no loose ...

Page 166: ...ured Refer to the drive documentation to determine the proper configuration 6 If it is a non hot plug drive be sure a conflict does not exist with another hard drive Check for SCSI ID conflicts 7 Be sure the correct drive controller drivers are installed You are unable to access data Action 1 Be sure the files are not corrupt Run the repair utility for the operating system 2 Be sure no viruses exi...

Page 167: ...ls to recognize existing memory 168 Server fails to recognize new memory 169 General memory problems are occurring Action Be sure the memory meets the server requirements and is installed as required by the server Some servers may require that memory banks be fully populated or that all memory within a memory bank must be the same size type and speed Refer to the server documentation to determine ...

Page 168: ...ules are supported by the server Refer to the server documentation 2 Be sure the memory modules have been installed correctly in the right configuration Refer to the server documentation 3 Be sure the memory modules are properly seated 4 Be sure no operating system errors are indicated 5 Restart the server and check to see if the error message is still displayed 6 Run Insight Diagnostics HP Insigh...

Page 169: ...e memory meets the requirements of the new server on which you are testing the memory 7 Replace the memory Refer to the server documentation PPM problems Action If the PPMs are not integrated on the system board CAUTION Do not operate the server for long periods without the access panel Operating the server without the access panel results in improper airflow and improper cooling that can lead to ...

Page 170: ...inal processor has failed e If the server does not boot after following these steps replace the system board 2 If the server does not boot the internal health LED is red two processors are installed and one processor error LED is illuminated a Verify the VRMs are installed for each processor b Verify the DIMMs are installed properly c Remove all adapter boards and restart the server If the server ...

Page 171: ... f If the server does not boot after the following these steps replace the system board System open circuits and short circuits Action CAUTION Do not operate the server for long periods without the access panel Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage 1 Check the server LEDs to see if any statuses indicate the so...

Page 172: ...eatures 173 Video colors are wrong 173 Slow moving horizontal lines are displayed 174 Screen is blank for more than 60 seconds after you power up the server Action 1 Be sure the monitor power cord is plugged into a working grounded earthed AC outlet 2 Power up the monitor and be sure the monitor light is on indicating that the monitor is receiving power 3 Be sure the monitor is cabled to the inten...

Page 173: ...feature is not in effect You can also tell if the power on password is enabled if a key symbol is displayed on the screen when POST completes If you do not have access to the password you must disable the power on password by using the Password Disable switch on the system board Refer to the server documentation 9 If the video expansion board is installed in a PCI Hot Plug slot be sure the slot ha...

Page 174: ... and connectors are the proper length and are supported by the switch Refer to the switch documentation 3 Be sure the current drivers for the operating system are installed 4 Be sure the device driver is not corrupted by replacing the driver 5 Restart the system and check whether the input device functions correctly after the server restarts 6 Replace the device with a known working equivalent dev...

Page 175: ...able is working by replacing it with a known functional cable 4 Be sure a software problem has not caused failure Refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices if applicable 5 Be sure the server and operating system support the controller Refer to the server and operating system documentation 6 Be sure the controller is enabled in RBSU 7 Che...

Page 176: ...troller is not damaged 7 Run Insight Diagnostics HP Insight Diagnostics on page 126 and replace failed components as indicated Network controller stopped working when an expansion board was added Action 1 Be sure no loose connections on page 154 exist 2 Be sure the server and operating system support the controller Refer to the server and operating system documentation 3 Be sure the new expansion ...

Page 177: ...ther useful resources include HP Insight Diagnostics and HP SIM Use either utility to gather critical system hardware and software information and to help with problem diagnosis IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software ...

Page 178: ...refer to the operating system documentation Problems occur after the installation of a service pack Action Follow the instructions for updating the operating system Operating system updates on page 179 You are unable to bind NICs during the Protocols Interview with a Factory Installed Novell NetWare 5 operating system Action Be sure the packet receive buffers are set high enough Toggle over to the...

Page 179: ...verwrite files specific to HP If you decide to apply an operating system update 1 Perform a full system backup 2 Apply the operating system update using the instructions provided 3 Install the current drivers If you apply the update and have problems refer to the Software and Drivers Download website http h18007 www1 hp com support files server to find files to correct the problems Restoring to a ...

Page 180: ...ate resources processor speed hard drive space and memory for the software 3 Be sure the server ROM is current and the configuration is correct 4 Be sure you have printed records of all troubleshooting information you have collected to this point 5 Be sure you have two good backups before you start Test the backups using a backup utility 6 Check the operating system and application software resour...

Page 181: ... For troubleshooting information specific to Linux operating systems refer to the Linux for ProLiant website http h18000 www1 hp com products servers linux Application software problems List of problems Software locks up 181 Errors occur after a software setting is changed 182 Errors occur after the system software is changed 182 Errors occur after an application is installed 182 Software locks up...

Page 182: ... determine if they are the cause of the error You may need to obtain the settings from the server setup utility and manually set the software switches Refer to the application documentation the vendor website or both Check for overwritten files Refer to the application documentation to find out which files are added by the application Reinstall the application Be sure you have the most current dri...

Page 183: ...age and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date Some driver packages are also available through ActiveUpdate http h18000 www1 hp com products servers management activeupdate NOTE ActiveUpdate can operate only on a system running a Microsoft Windows operating system Micros...

Page 184: ...One or more remote servers with system ROMs requiring upgrade An administrative user account on each target system The administrative account must have the same username and password as the local administrative client system All target systems are connected to the same network and use protocols that enable them to be seen from the administrative client Each target system has a system partition tha...

Page 185: ...he target server during the ROM flash preparation If any remote connectivity procedure fails during the ROM flash online preparation the ROM flash does not occur for the target system An error message describing the broken connection displays and the program exits Attempt to ascertain and correct the cause of connection failure and then restart the process Failure occurs during ROM flash After the...

Page 186: ...ror during the SmartStart installation You encounter an error when completing the steps of a factory installed operating system installation The Erase Utility can be accessed from the Software and Drivers Download website http h18007 www1 hp com support files server or the Maintenance Utilities menu of the SmartStart CD Contacting HP Contacting HP technical support or an authorized reseller on pag...

Page 187: ... Technical Support Phone Center For telephone numbers for worldwide Technical Support Centers refer to the HP website http www hp com Server information you need Before contacting HP collect the following All information from any troubleshooting efforts to this point A printed copy of the system and operating environment information and a copy of any historical data that might be relevant If possi...

Page 188: ...ion Operating system information you need on page 188 Operating system information you need Depending on the problem you may be asked for certain pieces of information Be prepared to access the information listed in the following sections based on operating system used Microsoft operating systems Collect the following information Whether the operating system was factory installed Operating system ...

Page 189: ...ist of each third party hardware component installed with the firmware revision A list of each third party software component installed with the version A detailed description of the problem and any associated error messages Linux operating systems Collect the following information Operating system distribution and version Look for a file named etc distribution release for example etc redhat relea...

Page 190: ...ns A list of each third party software component installed with the versions A detailed description of the problem and any associated error messages Novell NetWare operating systems Collect the following information Whether the operating system was factory installed Operating system version number Printouts or electronic copies to e mail to a support technician of AUTOEXEC NCF STARTUP NCF and the ...

Page 191: ... TXT SYS SYSTEM SURVEY TXT Current patch level A list of each third party hardware component installed with the firmware revisions A list of each third party software component installed with the versions A detailed description of the problem and any associated error messages SCO operating systems Collect the following information Installed system software versions TCP IP VP Ix Process status at t...

Page 192: ...panics A list of each third party hardware component installed with the firmware revisions A list of each third party software component installed with the versions A detailed description of the problem and any associated error messages Error messages ADU Error Messages on page 192 POST Error Messages POST error messages and beep codes on page 225 Event List Error Messages on page 278 ADU error me...

Page 193: ...celerator Battery Pack X not Fully Charged 200 Array Accelerator Battery Pack X Below Reference Voltage Recharging 201 Board in Use by Expand Operation 201 Board not Attached 201 Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing 201 Cache Has Been Disabled Likely Caused By a Loose Pin on One of the RAM Chips 201 Configuration Signature is Zero 202 Configuration Signature Mism...

Page 194: ...tatus Loose Cable Detected 210 Logical Drive X Status Overheated 210 Logical Drive X Status Overheating 210 Logical Drive X Status Recovering rebuilding data on a replaced drive 211 Logical Drive X Status Wrong Drive Replaced 211 Loose Cable Detected Logical Drives May Be Marked FAILED Until Corrected 211 Mirror Data Miscompare 211 No Configuration for Array Accelerator Board 212 NVRAM Configurati...

Page 195: ...ected A Drive Rearrangement 219 Swapped Cables or Configuration Error Detected An Unsupported Drive Arrangement Was Attempted 219 Swapped Cables or Configuration Error Detected The Cables Appear To Be Interchanged 220 Swapped Cables or Configuration Error Detected The Configuration Information on the Attached Drives 220 Swapped Cables or Configuration Error Detected The Maximum Logical Volume Coun...

Page 196: ...ay controller did not detect a configured array accelerator board Action Install an array accelerator board on an array controller If an array accelerator board is installed check for proper seating on the array controller board Accelerator Error Log Description List of the last 32 parity errors on transfers to or from the memory on the array accelerator board Displays starting memory address tran...

Page 197: ... was lost but not because of the battery being discharged Action Be sure the array accelerator is properly seated If the error persists you may need to replace the array accelerator Accelerator Status Dirty Data Detected has Reached Limit Cache still enabled but writes no longer being posted Description Number of cache lines containing dirty data that cannot be flushed written to the drives has re...

Page 198: ... use of the memory associated with that cache line Action Consider replacing the cache If cache replacement is not done the remaining cache lines generally continue to operate properly Accelerator Status Excessive ECC Errors Detected in Multiple Cache Lines As a result the cache is no longer in use Description The number of cache lines experiencing excessive ECC errors has reached a preset limit T...

Page 199: ...hould continue Accelerator Status Permanently Disabled Description Array accelerator board has been permanently disabled It will remain disabled until it is reinitialized using ACU Action Check the Disable Code field Run ACU to reinitialize the array accelerator board Accelerator Status Possible Data Loss in Cache Description Possible data loss was detected during power up due to all batteries bei...

Page 200: ... Accelerator Status Warranty Alert Description Catastrophic problem exists with array accelerator board Refer to other messages on Diagnostics screen for exact meaning of this message Action Replace the array accelerator board Adapter NVRAM ID Mismatch Description EISA NVRAM has an ID for a different controller from the one physically present in the slot Action Run the server setup utility Array A...

Page 201: ...ller is configured for use with array accelerator board but one is not connected Action Connect array accelerator board to array controller Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing Description The cache has been disabled because RAID ADG volume is configured but the ADG Enabler Dongle is broken or missing Action Check the ADG Enabler Dongle Replace if needed Cache Ha...

Page 202: ...rd Action To recognize the array accelerator board run ACU Array Configuration Utility on page 115 Controller Communication Failure Occurred Description Controller communication failure occurred ADU was unable to successfully issue commands to the controller in this slot Action 1 Be sure all cables are properly connected and working 2 Be sure the controller is working and replace if needed Control...

Page 203: ...or drives that have been moved to a different drive bay Action Look for messages indicating which drives have been moved If none are displayed and drive swapping did not occur run ACU Array Configuration Utility on page 115 to configure the controller and server setup utility to configure NVRAM Do not run either utility if you believe drive swapping has occurred Controller Reported POST Error Erro...

Page 204: ...ware to the latest revision Drive Bay X has Insufficient Capacity for its Configuration Description Drive has insufficient capacity to be used in this logical drive configuration Action Replace this drive with a larger capacity drive Drive Bay X has Invalid M P Stamp Description Physical drive has invalid monitor and performance data Action Run the server setup utility to properly initialize this ...

Page 205: ...laced and marked OK by the firmware which may occur if a drive has an intermittent failure For example a drive has previously failed then starts working again when ADU is run Action Replace the drive Drive Bay X is Failed Description The indicated physical drive has failed Action Replace this drive Drive Bay X is Undergoing Drive Recovery Description This drive is being rebuilt from the correspond...

Page 206: ... the drive that was incorrectly replaced 2 Replace the original drive that failed Drive Monitoring Features Are Unobtainable Description ADU is unable to get monitor and performance data due to a fatal command problem such as drive time out or is unable to get data due to these features not being supported on the controller Action Check for other errors such as time outs If no other errors occur u...

Page 207: ... Remove drive X and place it in drive position Y Rearrange the drives according to the ADU instructions Duplicate Write Memory Error Description Data cannot be written to the array accelerator board in duplicate due to the detection of parity errors This is not a data loss situation Action Replace the array accelerator board Error Occurred Reading RIS Copy from SCSI Port X Drive ID Description An ...

Page 208: ...sted write operations to the array accelerator board Drive rebuild may be occurring Action Operate the system without the array accelerator board until the drive rebuild completes Inter Controller Link Connection Could Not Be Established Description Unable to communicate over the link connecting the redundant controllers Action Be sure both controllers are using the same hardware and firmware revi...

Page 209: ...e X Status Failed Description This status could be issued for several reasons Logical drive is configured for No Fault Tolerance and one or more drives failed Mirroring is enabled and any two mirrored drives failed Data Guarding is enabled and two or more drives failed Another configured logical drive is in the WRONG DRIVE REPLACED or LOOSE CABLE DETECTED state Action Check for drive failures wron...

Page 210: ...not work replace the cable s and connection s Description A physical drive or an external storage unit may have a cabling or connection problem Action Power the system down and attempt to reconnect any loose connections If this does not work replace the cable s and connection s Logical Drive X Status Overheated Description The temperature of the Intelligent Array Expansion System drives is beyond ...

Page 211: ... that failed with a new drive CAUTION Do not run the server setup utility and try to reconfigure or data will be lost Loose Cable Detected Logical Drives May Be Marked FAILED Until Corrected Description ADU found a loose cable The Smart Array Controller is unable to communicate with one or more physical drives One or more logical drives may be marked FAILED and are unusable until the problem is co...

Page 212: ...re NVRAM to reflect the removal or new position One or More Drives is Unable to Support Redundant Controller Operation Description At least one drive in use does not support redundant controller operation Action Replace the drive that does not support redundant controller operation Other Controller Indicates Different Hardware Model Description The other controller in the redundant controller conf...

Page 213: ...n the latest version of ADU and then rerun ADU 3 If unconfigured drives were added configure these drives using ACU 4 If drives or arrays were moved be sure the movement follows the guidelines listed in the documentation for the array controller 5 If the error persists after completing steps 1 through 4 contact an authorized service provider SCSI Port X Drive ID Y failed REPLACE failure message De...

Page 214: ...Change the array accelerator size and save the configuration 3 Change the array accelerator back to the original size and save again This should cause ACU to stamp the drive with monitoring and performance features SCSI Port X Drive ID Y May Have a Loose Connection SOLUTION Turn the system off and attempt to reattach any loose connections If this does not work replace the cable s and connection s ...

Page 215: ...portunity Refer to the server documentation for drive replacement information before performing this operation SCSI Port X Drive ID Y S M A R T Predictive Failure Errors Have Been Detected in the Power Monitor and Performance Data SOLUTION Please replace this drive when conditions permit Description A predictive failure warning for this hard drive has been generated indicating a drive failure is i...

Page 216: ...ll drives Storage Enclosure on SCSI Bus X has a Cabling Error Bus Disabled SOLUTION The SCSI controller has an internal and external cable attached to the same bus Please disconnect the internal or external cable from the controller If this controller supports multiple buses the cable disconnected can be reattached to an available bus Description The current cabling configuration is not supported ...

Page 217: ... environment of the storage unit is within specifications 3 For better airflow remove any dust buildup from fans or other areas 4 Check the server documentation for allowable temperature specifications and additional tips 5 If the problem persists replace the fan Storage Enclosure on SCSI Bus X is Unsupported with its Current Firmware Version SOLUTION Upgrade the firmware version on the storage en...

Page 218: ...Description A fan in the external storage unit is not connected properly Action Check and reseat all fan connections securely Storage Enclosure on SCSI Bus X Wide SCSI Transfer Failed SOLUTION This may indicate a bad SCSI cable on bus X Try replacing the cable Description A cable on bus X has failed Action 1 Replace the failed cable 2 If the problem persists contact an authorized service provider ...

Page 219: ...eration was running This is an unsupported operation SOLUTION Power down system then move drives back to their original location Power on system and wait for the expand operation to complete before attempting a drive rearrangement Description One or more drive locations were changed while an expand operation was in progress Action 1 Power down the server 2 Place the drives in their original locati...

Page 220: ... connected to the incorrect bus or one or more drives have been moved to new locations Action 1 Refer to the server documentation for supported configurations and cabling guidelines 2 Restore to the original configuration Swapped Cables or Configuration Error Detected The Configuration Information on the Attached Drives is not backward compatible with this controller s firmware SOLUTION Upgrade th...

Page 221: ... so the lost volumes can be recreated CAUTION Removing a drive that contains valid volume data causes all valid data to be lost System Board is Unable to Identify which Slots the Controllers are in Description Slot indicator on the system board is not working correctly Firmware recognizes both controllers as being installed in the same slot Action 1 Be sure both controllers are fully seated in the...

Page 222: ...lled are not the Same Model SOLUTION Power down the system and verify that the redundant controllers are different models If they are different models replace the other controller with the same model as this one Description ADU detected two different controller models installed in a redundant controller configuration This is not supported and one or both controllers may not be operating properly A...

Page 223: ...ller is fully seated 3 Restart the server 4 Resolve any error messages displayed by the controller If this does not solve the problem contact an authorized service provider Unknown Disable Code Description A code was returned from the array accelerator board that ADU does not recognize Action Obtain the latest version of ADU Unrecoverable Read Error Description Read parity errors were detected whe...

Page 224: ...rted into an enclosure with other drive types and that makes the entire enclosure operate in single ended mode To maximize performance replace the single ended drive with a type that matches the other drives Description One or more single ended mode SCSI drives are installed in an external storage unit that operates in LVD mode Action The array continues to operate but installing all LVD drives ma...

Page 225: ...ries 246 400 Series 247 600 Series 248 1100 Series 250 1600 Series 251 1700 Series 257 Introduction to POST error messages The error messages and codes in this section include all messages generated by ProLiant servers Some messages are informational only and do not indicate any error A server generates only the codes that are applicable to its configuration and options HP ProLiant p Class server ...

Page 226: ...r Occurred Prior to this Power Up 228 Fan Solution Not Fully Redundant 229 Fan Solution Not Sufficient 229 Fatal DMA Error 229 Fatal Express Port Error 229 Fatal Front Side Bus Error 230 Fatal Global Protocol Error 230 Fatal Hub Link Error 230 FATAL ROM ERROR The System ROM is not Properly Programmed 230 High Temperature Condition detected by Processor x iLO Generated NMI Invalid Password System H...

Page 227: ... ECC support is enabled Action None Advanced Memory Protection mode Advanced ECC with hot add support Audible Beeps None Possible Cause Advanced ECC with Hot Add support is enabled Action None Advanced Memory Protection mode Online spare with Advanced ECC Xxxx MB System memory and xxxx MB memory reserved for Online Spare Audible Beeps None Possible Cause This message indicates Online Spare Memory ...

Page 228: ...memory with Advanced ECC Xxxx MB System memory and xxxx MB memory reserved for RAID Audible Beeps None Possible Cause This message indicates RAID Memory is enabled and indicates the amount of memory reserved for this feature An Unexpected Shutdown occurred prior to this power up Audible Beeps None Possible Cause The server shut down because of an unexpected event on the previous boot Critical Erro...

Page 229: ...er of required fans are missing or failed Action Install fans or replace any failed fans Fatal DMA Error Audible Beeps None Possible Cause The DMA controller has experienced a critical error that has caused an NMI Action Run Insight Diagnostics and replace failed components as indicated Fatal Express Port Error Audible Beeps None Possible Cause A PCI Express port has experienced a fatal error that...

Page 230: ... Possible Cause The system experienced a critical error that caused an NMI Action Run Insight Diagnostics and replaced failed components as indicated Fatal Hub Link Error Audible Beeps None Possible Cause The hub link interface has experienced a critical failure that caused an NMI Action Run Insight Diagnostics and replace failed components as indicated FATAL ROM ERROR The System ROM is not Proper...

Page 231: ... an unexpected event This error is often software related and does not necessarily indicate a hardware issue Action Run Insight Diagnostics and replace any failed components as indicated Be sure that all software is installed properly iLO Generated NMI Audible Beeps None Possible Cause The iLO controller generated an NMI Action Check the iLO logs for details of the event Internal CPU Check Process...

Page 232: ...d that does not have permissions to access the system has been entered Action Enter a valid password with the correct permissions Network Server Mode Active and No Keyboard Attached Audible Beeps None Possible Cause A keyboard is not connected An error has not occurred but a message is displayed to indicate the keyboard status Action No action is required NMI Button Pressed Audible Beeps None Poss...

Page 233: ...failure has occurred Action 1 Power down the server 2 Replace a failed diskette drive 3 Be sure a diskette drive is cabled properly if a diskette drive exists No Keyboard Present Audible Beeps None Possible Cause A keyboard is not connected to the server or a keyboard failure has occurred Action 1 Power down the server and then reconnect the keyboard 2 Be sure no keys are depressed or stuck 3 If t...

Page 234: ...a parity error on the PCI bus Action For plug in PCI cards remove the card For embedded PCI devices run Insight Diagnostics and replace any failed components as indicated Power Fault Detected in Hot Plug PCI Slot x Audible Beeps 2 short Possible Cause PCI X Hot Plug expansion slot was not powered up properly Action Reboot the server Redundant ROM Detected This system contains a valid backup system...

Page 235: ...provider REDUNDANT ROM ERROR Primary ROM invalid Booting Backup ROM run ROMPAQ to correct error condition Audible Beeps None Possible Cause The primary system ROM is corrupt The system is booting from the redundant ROM Action Run ROMPaq Utility to restore the system ROM to the correct version Temperature violation detected system Shutting Down in x seconds Audible Beeps 1 long 1 short Possible Cau...

Page 236: ...t must be configured properly by the OS or driver Audible Beeps 2 short Possible Cause Only Type 0 and Type 1 Header PCI Devices are configured by the system ROM The device will not work unless the OS or device driver properly configure the card Typically this message only occurs when PCI cards with a PCI to PCMCIA bridge are installed Action Refer to the operating system documentation or the devi...

Page 237: ...technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support before proceeding Action Replace the system board Run the server setup utility 102 System Board Failure CMOS Test Failed Audible Beeps None Possible Cause 8237 DMA controllers 8254 timers and similar devices CAUTION Only authorized technicians traine...

Page 238: ...Beeps None Possible Cause 8237 DMA controllers 8254 timers and similar devices CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support before proceeding Action Contact and authorized service provider for a system board replacement 104 ASR Timer Failure Audible Beeps None Possible C...

Page 239: ...up utility to change the configuration If this message persists you may need to replace the onboard battery Action Event message no action is required 163 Time Date Not Set Audible Beeps 2 long Possible Cause Invalid time or date in configuration memory Action Run the server setup utility and correct the time or date 172 1 Configuration Non volatile Memory Invalid Audible Beeps None Possible Cause...

Page 240: ...rted DIMM in Bank x 243 207 Invalid Memory Configuration Single channel memory 243 207 Invalid Memory Configuration Unsupported DIMM in Socket X 243 209 Online Spare Memory Configuration No Valid Banks for Online Spare 244 209 Online Spare Memory Configuration Spare Bank is Invalid 244 209 Hot add Memory Configuration Boards must be installed sequentially 244 209 RAID Memory Configuration Memory S...

Page 241: ...nd x8 Audible Beeps 1 long 1 short or none Possible Cause Installed DIMMs have a primary width of x8 Action Install DIMMs that have a primary width of x4 if Advanced ECC memory support is required 207 Invalid Memory Configuration DIMMs Must be Installed Sequentially Audible Beeps 1 long 1 short Possible Cause Installed DIMMs are not sequentially ordered Action Reinstall DIMMs in proper order 207 I...

Page 242: ...le of a supported type Audible Beeps 1 long 1 short Audible Beeps 1 long 1 short Possible Cause The installed memory module is not supported 207 Invalid Memory Configuration Mismatched DIMMs within DIMM Bank Possible Cause Installed DIMMs in the same bank are of different sizes Action Install correctly matched DIMMs 207 Invalid Memory Configuration Mismatched DIMMs within DIMM Bank Memory in Bank ...

Page 243: ... Install supported DIMMs to fill the bank 207 Invalid Memory Configuration Single channel memory mode supports a single DIMM installed in DIMM socket 1 Please remove all other DIMMs or install memory in valid pairs System Halted Audible Beeps 1 long 1 short Possible Cause DIMMs are installed in pairs but the server is in single channel memory mode Action Remove all other DIMMs or install memory in...

Page 244: ...ible Cause Installed DIMMs for online spare bank are of a size smaller than another bank Action Install or reinstall DIMMs to support online spare configuration 209 Hot add Memory Configuration Boards must be installed sequentially Audible Beeps 1 long 1 short Possible Cause Memory boards are not installed sequentially Action Install or reinstall memory boards sequentially 209 Mirror Memory Config...

Page 245: ...blem exists with a memory board powering up properly Action Exchange DIMMs and retest Replace the memory board if problem persists 210 Memory Board Failure on board X Audible Beeps 1 long 1 short Possible Cause A problem exists with a memory board powering up properly Action Exchange DIMMs and retest Replace the memory board if problem persists 212 Processor Failed Processor X Audible Beeps 1 shor...

Page 246: ...ror or Test Fixture Installed 246 303 Keyboard Controller Error 247 304 Keyboard or System Unit Error 247 Audible Beeps None 301 Keyboard Error Possible Cause Keyboard failure occurred Action 1 Power down the server and then reconnect the keyboard 2 Be sure no keys are depressed or stuck 3 If the failure reoccurs replace the keyboard 301 Keyboard Error or Test Fixture Installed Audible Beeps None ...

Page 247: ...Diagnostics HP Insight Diagnostics on page 126 and replace failed components as indicated 304 Keyboard or System Unit Error Audible Beeps None Possible Cause Keyboard keyboard cable mouse controller or system board failure Action 1 Be sure the keyboard and mouse are connected CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board...

Page 248: ...ely use Computer Setup or your operating system to insure that no conflicts exist Audible Beeps 2 short Possible Cause A hardware conflict in the system is preventing the parallel port from working correctly Action 1 If you have recently added new hardware remove it to see if the hardware is the cause of the conflict Run the server setup utility to reassign resources for the parallel port and manu...

Page 249: ... Insight Diagnostics on page and replace failed components as indicated 602 Diskette Boot Record Error 1 Remove the diskette from the diskette drive Audible Beeps None Possible Cause The boot sector on the boot disk is corrupt Action 2 Replace the diskette in the drive 3 Reformat the diskette 605 Diskette Drive Type Error Audible Beeps 2 short Possible Cause Mismatch in drive type occurred Action ...

Page 250: ...un Insight Diagnostics HP Insight Diagnostics on page 126 and replace failed components as indicated 612 Secondary Floppy Port Address Assignment Conflict Audible Beeps 2 short Possible Cause A hardware conflict in the system is preventing the diskette drive from operating properly Action 1 Run the server setup utility to configure the diskette drive port address and manually resolve the conflict ...

Page 251: ...n Zone I O 254 1611 Fan x Not Present Fan Zone CPU 254 1611 Fan x Not Present Fan Zone I O 254 1611 Power Supply Zone Fan Assembly Failure Detected Either 255 1611 Power Supply Zone Fan Assembly Failure Detected Single fan 255 1611 Primary Fan Failure Fan Zone System 255 1611 Redundant Fan Failure Fan Zone System 256 1612 Primary Power Supply Failure 256 1615 Power Supply Configuration Error 256 1...

Page 252: ...ected Waiting 5 Minutes for System to Cool Audible Beeps None Possible Cause The ambient system temperature exceeded acceptable levels Possible Cause Required fans are missing or not spinning Action Lower the room temperature 1611 CPU Zone Fan Assembly Failure Detected Either the Assembly is not installed or multiple fans have failed in the CPU zone Audible Beeps None Action 1 Check the fans to be...

Page 253: ...ns to be sure they are working 2 Be sure each fan cable is properly connected and each fan is properly seated 3 If the problem persists replace the failed fans 1611 Fan x Failure Detected Fan Zone CPU Audible Beeps 2 short Possible Cause Required fan not installed or spinning Action 1 Check the fans to be sure they are working 2 Be sure each fan cable is properly connected if applicable and each f...

Page 254: ...Not Present Fan Zone CPU Audible Beeps 2 short Possible Cause Required fan not installed or spinning Action 1 Check the fans to be sure they are working 2 Be sure each fan cable is properly connected if applicable and each fan is properly seated 3 If the problem persists replace the failed fans 1611 Fan x Not Present Fan Zone I O Audible Beeps 2 short Possible Cause Required fan not installed or s...

Page 255: ...and each fan is properly seated 3 If the problem persists replace the failed fans 4 If a known working replacement fan is not spinning replace the assembly 1611 Power Supply Zone Fan Assembly Failure Detected Single fan failure Assembly will provide adequate cooling Audible Beeps None Possible Cause Required fan not spinning Action Replace the failed fan to provide redundancy if applicable 1611 Pr...

Page 256: ...eeps None Possible Cause The server configuration requires an additional power supply A moving bar is displayed indicating that the system is waiting for another power supply to be installed Action Install the additional power supply 1615 Power Supply Configuration Error A working power supply must be installed in Bay 1 for proper cooling Action Install the additional power supply System Halted Au...

Page 257: ...troller Redundant ROM Reprogramming Failure 1714 Slot z Drive Array Controller Redundant ROM Checksum Error 259 1715 Slot x Drive Array Controller Memory Error s Occurred 259 1720 Slot X Drive Array S M A R T Hard Drive s Detect Imminent Failure SCSI Port Y SCSI ID Z 260 1720 S M A R T Hard Drive Detects Imminent Failure 260 1721 Slot X Drive Array Drive Parameter Tracking Predicts Imminent Failur...

Page 258: ...usly failed drive s now operational 269 1783 Slot X Drive Array Controller Failure 269 1783 Intelligent Drive Array Controller Failure 270 1784 Slot X Drive Array Drive Failure The Following SCSI Drive s Should Be Replaced SCSI Port Y SCSI ID Z 270 1785 Slot X Drive Array Not Configured 270 1786 Slot 1 Drive Array Recovery Needed 271 1786 Slot 1 Drive Array Recovery Needed Automatic Data Recovery ...

Page 259: ...Beeps None Possible Cause The controller flash operation interrupted by power cycle or flash ROM is failing The controller has detected a ROM checksum error and automatically switched to the backup ROM image Action If this backup ROM image is a lower version than the originally running image upgrade controller firmware using Options ROMPaq 1715 Slot x Drive Array Controller Memory Error s Occurred...

Page 260: ...e unless all other drives in the array are online 1720 S M A R T Hard Drive Detects Imminent Failure Audible Beeps None Possible Cause A hard drive SMART predictive failure condition is detected It may fail at some time in the future Action If configured as a non RAID 0 array replace the failing or failed drive Refer to the server documentation If configured as a RAID 0 array or non RAID setup bac...

Page 261: ... Drive Array Physical Drive Position Change s Detected Logical drive configuration has automatically been updated Audible Beeps None Possible Cause The logical drive configuration has been updated automatically following physical drive position changes Action No action is required 1725 Slot X Drive Array Optional SIMM Failure Detected Audible Beeps None Possible Cause SIMM has been automatically d...

Page 262: ...rives Possible Cause The controller has detected an additional array of drives that was connected when the power was off The logical drive configuration information has been updated to add the new logical drives The maximum number of logical drives supported is 32 Additional logical drives will not be added to the configuration Action No action is required 1729 Slot 1 Drive Array Performance Optim...

Page 263: ...dible Beeps None Possible Cause RAID ADG configured by ADG is not supported on this controller model 1762 Slot x Drive Array Controller Firmware Upgrade Needed Audible Beeps None Possible Cause Different firmware versions are running on the base controller and the expansion module controller Action Upgrade the firmware on both the SA6400 base controller and SA6400 expansion module controller to th...

Page 264: ...omatic data recovery has been completed Audible Beeps None Possible Cause The capacity expansion process has been temporarily disabled Action Follow the action that is displayed onscreen to resume the capacity expansion process 1768 Slot X Drive Array Resuming Logical Drive Expansion Process Audible Beeps None Possible Cause Power was lost while a logical expansion operation was performed A contro...

Page 265: ...e to array accelerator errors Action Press the F2 key to accept the data loss and re enable the logical drives Restore data from backup Replace drive or array accelerator as appropriate 1770 Slot X Drive Array SCSI Drive Firmware Update Recommended Please upgrade firmware on the following drive s using Options ROMPaq available from www compaq com SCSI Port Y SCSI ID Z Audible Beeps None Possible C...

Page 266: ...les Turn the system power off while checking the ProLiant power and cable connections then turn the system power back on to retry Audible Beeps None Possible Cause Storage system problem detected A SCSI enclosure seems to be connected to the specified SCSI bus but no drives or SCSI backplane processor were detected on this bus 27 Action 1 Power down the server Powering down the server on page 2 Ch...

Page 267: ...4 3 Reconfigure the drives to different SCSI ports 1776 Drive Array Reports Improper SCSI Port 1 Cabling Audible Beeps None Possible Cause The integrated array enabler board failed The integrated Smart Array option ROM is corrupted The I O board media backplane fan board or media backplane failed Action Replace the integrated array enabler board Replace the integrated Smart Array option ROM CAUTIO...

Page 268: ...d Audible Beeps None Possible Cause Environment threshold was violated on the drive enclosure Action Check cooling fan operation by placing hand over fan Be sure the internal plenum cooling fan in tower servers or storage systems is operational If fan is not operating check for obstructions and check all internal connections Replace unit side panel if removed Check the LEDs If the ProLiant Storage...

Page 269: ...een installed Audible Beeps None Possible Cause More drives failed or were replaced than the fault tolerance level allows Unable to rebuild array If drives have not been replaced this message indicates an intermittent drive failure Action Be sure the system is always powered up and down correctly When powering up the system all external storage systems must be powered up before or at the same time...

Page 270: ...Beeps None Possible Cause Defective drive or SCSI cables detected Action 1 Be sure all cables are connected properly and securely 2 Be sure all drives are fully seated 3 Replace defective cables drive X or both 1785 Slot X Drive Array Not Configured followed by one of the following 1 Run Compaq Array Configuration Utility 2 No drives detected 3 Drive positions appear to have changed Run Drive Arra...

Page 271: ...sion on the original controller or higher using Options ROMPaq 1786 Slot 1 Drive Array Recovery Needed The following SCSI drive s need Automatic Data Recovery SCSI Port Y SCSI ID Z Select F1 to continue with recovery of data to drive Select F2 to continue without recovery of data to drive Audible Beeps None Possible Cause A failed or replacement drive has not yet been rebuilt Action Perform one of...

Page 272: ...was pressed during a previous boot or if the F1 key was pressed during a previous boot and the system rebooted before the rebuild of the drive completed Action Perform one of the suggested actions Press the F1 key to retry Automatic Data Recovery to the drive Data will be automatically restored to drive X when a failed drive has been replaced or to the original drive if it is working again without...

Page 273: ...been replaced SCSI Port Y SCSI ID Z The following SCSI drive s were incorrectly replaced SCSI Port y SCSI ID z Select F1 to continue drive array will remain disabled Select F2 to reset configuration all data will be lost Audible Beeps None Possible Cause Replacement drives may have been installed in the wrong drive bays A bad power cable connection to the drive noise on the data cable or defective...

Page 274: ...ible Cause Drives that were working when the system was last used are now missing or are not starting up Possible drive problem or loose SCSI cable Action 1 Power down the system 2 Be sure all cables are properly connected 3 Be sure all drives are fully seated 4 Power cycle any external SCSI enclosures while the system is off 5 Power up the server to see if the problem still exists 6 If configured...

Page 275: ... Perform orderly system shutdowns to avoid leaving data in the array accelerator 1793 Drive Array Array Accelerator Battery Depleted Data Lost Error message 1794 also displays Audible Beeps None Possible Cause Power was interrupted while data was in the array accelerator memory or the array accelerator batteries failed Data in array accelerator has been lost Action No action is required Power was ...

Page 276: ...ccelerator does not correspond to this drive array Action Match the array accelerator to the correct drive array or run ACU Array Configuration Utility on page 115 to clear the data in the array accelerator 1796 Drive Array Array Accelerator Not Responding Array Accelerator is temporarily disabled Audible Beeps None Possible Cause Array accelerator is defective or is missing Depending on the array...

Page 277: ...ght not be usable until this problem is corrected Action Replace the array accelerator daughter board 1799 Drive Array Drive s Disabled Due to Array Accelerator Data Loss Select F1 to continue with logical drives disabled Select F2 to accept data loss and to re enable logical drives Audible Beeps None Possible Cause One or more logical drives failed due to loss of data in posted writes memory Acti...

Page 278: ...r Threshold Passed Slot X Socket Y 281 Processor Uncorrectable Internal Error Slot X Socket Y 281 Real Time Clock Battery Failing 281 System AC Power Overload Power Supply X 282 System AC Power Problem Power Supply X 282 System Fan Failure Fan X Location 282 System Fans Not Redundant 282 System Overheating Zone X Location 282 System Power Supplies Not Redundant 282 System Power Supply Failure Powe...

Page 279: ...ion for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server NOTE The error messages in this section may be worded slightly different than as displayed by the server A CPU Power Module System Board Socket X A CPU Power Module...

Page 280: ...ure Event Type Fan failure Action Replace the fan Automatic Operating System Shutdown Initiated Due to Overheat Condition Fatal Exception Number X Cause Event Type Overheating condition Action Check fans Also be sure the server is properly ventilated and the room temperature is set within the required range Blue Screen Trap Cause NT Kernel Panic Cause UNIX Abnormal Program Termination Cause NetWar...

Page 281: ...ror Slot X EISA Expansion Bus Arbitration Error Event Type Expansion bus error Action Power down the server and then replace the EISA board PCI Bus Error Slot X Bus Y Device Z Function X Event Type Expansion bus error Action Replace the PCI board Event Type Correctable error threshold exceeded Action Replace the processor Processor Uncorrectable Internal Error Slot X Socket Y Event Type Uncorrecta...

Page 282: ...ptions System AC Power Problem Power Supply X System Overheating Zone X Location Event Type AC voltage problem Action Check for any power source problems System Fan Failure Fan X Location Event Type Fan failure Action Replace the fan System Fans Not Redundant Event Type Fans not redundant Action Add a fan or replace the failed fan Event Type Overheating condition Action Check fans System Power Sup...

Page 283: ...tion Replace the board on which the processor is installed Uncorrectable Memory Error Slot X Memory Module Y Uncorrectable Memory Error System Memory Uncorrectable Memory Error Memory Module Unknown Event Type Uncorrectable error Action Replace the memory module If the problem persists replace the memory board HP BladeSystem infrastructure error codes List of messages Server blade management modul...

Page 284: ...r blade management module signal backplane error codes 285 Server blade management module power backplane A error codes 285 Server blade management module power backplane B error codes 286 Interconnect A Error Code 286 Interconnect B Error Code 287 Interconnect Module A 10 Connector Error Code 287 Interconnect Module B 10 Connector Error Code 288 Interconnect Module A 6 Connector Error Code 288 In...

Page 285: ... the server blade management module reset button 2 Replace the server blade management module Server blade management module signal backplane error codes LED Code 10 1 10 2 or 10 3 Location Server blade management backplane Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 Press the server blade management module reset button 2 Replace the signal backpla...

Page 286: ...erform the following steps to resolve the problem Stop when the problem is resolved 1 Press the server blade management module reset button 2 Replace the power backplane For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Interconnect A Error Code LED Code 13 1 13 2 13 3 or 13 4 Location Intercon...

Page 287: ...nance and Service Guide on the HP website http www hp com products servers proliant bl p class info 3 Replace the interconnect device For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Interconnect Module A 10 Connector Error Code LED Code 15 1 or 15 2 Location Side A Interconnect Module 10 conn...

Page 288: ...mation refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info 3 Replace the interconnect module For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Interconnect Module A 6 Connector Error Code LED Code 17 1 or 17 2 Loc...

Page 289: ...eset button 2 For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website Reseat the interconnect module http www hp com products servers proliant bl p class info 3 Replace the interconnect module For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Unknown ser...

Page 290: ...5 1 or 5 2 6 1 or 6 2 Power Supply Slot 1 Power Supply Slot 5 Power Supply Slot 6 Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 Reseat the power supply For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info 2 Reseat the power management module 3 Replac...

Page 291: ...cation Power management backplane Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 Press the power management module reset button Unknown power management module error code LED Code 19 1 Location Unknown Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 Press the power management module reset button ...

Page 292: ......

Page 293: ...sassemble crush puncture short external contacts or dispose of in fire or water 1 27 Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Replace only with the spare designated for this product To remove the component Power down the server Powering down the server on page 2 28 Extend or remove the server from the rack Extending the server from the...

Page 294: ...e system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 295: ...300 Battery replacement notice 301 Taiwan battery recycling notice 302 Power cord statement for Japan 302 Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval marki...

Page 296: ...abel indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding st...

Page 297: ...ore of the following measures Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States ...

Page 298: ...Regulations Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to oper...

Page 299: ...ts bearing the CE marking comply with the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community and if this product has telecommunication functionality the R TTE Directive 1999 5 EC Compliance with these directives implies conformity to the following European Norms in parentheses are the equivalent international standards and regulation...

Page 300: ...pliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation ...

Page 301: ...s manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do...

Page 302: ...ce The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan ...

Page 303: ...system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arri...

Page 304: ... 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have...

Page 305: ...t no drives installed 24 9 kg 55 lb Input Requirements Specifications Rated input voltage 100 VAC to 240 VAC Rated input frequency 47 Hz to 63 Hz Rated input current 10 A 100 V to 5 A 200 V Rated input power 1000 W 2730 Power Supply Output Specifications Rated steady state power 400 W Maximum peak power 775 W BTUs per hour 100 to 127 VAC is required for 10 A 200 to 240 VAC is required for 5 A Envi...

Page 306: ...ve humidity noncondensing Specification Operating 10 to 90 Non operating 5 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa ...

Page 307: ...tions refer to the HP website http www hp com For HP technical support In North America Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com Out...

Page 308: ... customer self repair HP s customer self repair program offers you the fastest service under either warranty or contract It enables HP to ship replacement parts directly to you so that you can replace them Using this program you can replace parts at your own convenience A convenient easy to use program An HP support specialist will diagnose and assess whether a replacement part is required to addr...

Page 309: ...nd abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery DDR double data rate DIMM dual inline memory module ECC error checking and correcting HBA IEC International Electrotechnical Commission ...

Page 310: ...IML Integrated Management Log IPL initial program load IRQ interrupt request LDAP Lightweight Directory Access Protocol MPS multi processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NMI non maskable interrupt ...

Page 311: ...uration for Arrays PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RBSU ROM Based Setup Utility RILOE II Remote Insight Lights Out Edition II ...

Page 312: ... 4 Server Reference and Troubleshooting Guide SDRAM synchronous dynamic RAM SIM Systems Insight Manager TMRA recommended ambient operating temperature UID unit identification VHDCI very high density cable interconnect WOL Wake on LAN ...

Page 313: ...r self repair 308 Altiris eXpress Deployment Server 118 customer self repair 308 array configuration 60 109 Array Configuration Utility ACU 115 D ASR Automatic Server Recovery 119 309 authorized reseller 307 DAT drives 159 Automatic Server Recovery ASR 119 309 DC power supply 13 Autorun Menu 111 deployment software 118 diagnosing problems 131 137 B diagnostic steps 131 137 diagnostic tools 111 118...

Page 314: ...connector 14 factory installed operating systems 178 identification number server 295 fan connectors 14 iLO Integrated Lights Out 12 15 120 fan LED 22 165 iLO RBSU Integrated Lights Out ROM Based Setup Utility 121 fan zones 23 fans 26 75 76 164 165 IMD Integrated Management Display 278 features 9 IML Integrated Management Log 278 Federal Communications Commission FCC notice 296 298 Important Safet...

Page 315: ... systems 50 128 177 188 optimum environment 33 Option ROM Configuration for Arrays ORCA 115 options installation 40 53 ORCA Option ROM Configuration for Arrays 109 115 116 OS boot problems flowchart 146 overtemperature LED 18 19 23 P parallel connector 12 patches 179 PCI array controllers cabling 102 PCI boards 156 PCI riser cage connector 14 phone numbers 307 308 POST error messages 225 POST prob...

Page 316: ...tware 180 server setup 31 redundant ROM 123 Service Packs 178 179 registering the server 51 shipping carton contents 39 regulatory compliance notices 295 short circuits 171 reloading software 180 simplex SCSI hard drive configuration 102 Remote Insight Lights Out Edition board 107 site requirements 33 Remote Insight Lights Out Edition II RILOE II 179 SmartStart autorun menu 111 SmartStart Scriptin...

Page 317: ...07 temperature requirements 34 305 temperature overtemperature LED 18 19 23 third party devices 156 tools 12 tower to rack conversion 90 troubleshooting 131 troubleshooting sequence 131 137 U UID LEDs 10 12 13 unknown problem 155 updating the operating system 179 updating the system ROM 123 USB connectors 12 USB support 124 utilities 111 113 115 119 120 121 123 125 126 utilities deployment 112 113...

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