HP ML370 - ProLiant - G3, Reference And Troubleshooting Manual

Page: 187 / 317

Troubleshooting 187
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In the United States, call 1-800-345-1518.
In Canada, call 1-800-263-5868.
In other locations, refer to the HP website ( http://www.hp.com ).
For HP technical support:
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In North America:
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Call 1-800-HP-INVENT (1-800-474-6836). This service is available
24 hours a day, 7 days a week. For continuous quality improvement,
calls may be recorded or monitored.
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If you have purchased a Care Pack (service upgrade), call 1-800-633-
3600. For more information about Care Packs, refer to the HP website
(
http://www.hp.com ).
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Outside North America, call the nearest HP Technical Support Phone Center.
For telephone numbers for worldwide Technical Support Centers, refer to the
HP website (
http://www.hp.com ).
Server information you need
Before contacting HP, collect the following:
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All information from any troubleshooting efforts to this point.
A printed copy of the system and operating environment information and a
copy of any historical data that might be relevant. If possible, obtain an
electronic copy of this information to send by e-mail to a support specialist.
To collect this information, run the Survey Utility (if available) and refer to
the server documentation.
A list of the system components:
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Product, model, and serial number
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Hardware configuration
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Add-on boards
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Monitor
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Connected peripherals such as tape drives