HP ML370 - ProLiant - G3, Reference And Troubleshooting Manual

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166 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Hard drive is not recognized by the server
Action:
1. Check the LEDs on the hard drive to be sure they indicate normal function.
Refer to the server documentation or the HP website for information on hard
drive LEDs.
2. Be sure no loose connections (on page 154 ) exist.
3. Remove the hard drive and be sure the configuration jumpers are set
properly.
4. If using an array controller, be sure the hard drive is configured in an array.
Run the array configuration utility.
5. Be sure the drive is properly configured. Refer to the drive documentation to
determine the proper configuration.
6. If it is a non-hot-plug drive, be sure a conflict does not exist with another
hard drive. Check for SCSI ID conflicts.
7. Be sure the correct drive controller drivers are installed.
You are unable to access data
Action:
1. Be sure the files are not corrupt. Run the repair utility for the operating
system.
2. Be sure no viruses exist on the server. Run a current version of a virus scan
utility.
Server response time is slower than usual
Action: Be sure the hard drive is not full, and increase the amount of free space
on the hard drive, if needed. It is recommended that hard drives should have a
minimum of 15 percent free space.
No hard drives are recognized
Action: Be sure no power problems (on page 151 ) exist.