HP AD510A - StorageWorks Modular Smart Array 1500 cs 2U Fibre Channel SAN Attach Controller Shelf Hard Drive, Maintenance And Service Manual

Page: 63 / 120

For more information about HP's customer Self Repair program, contact your local service provider. For
the North American program, go to: http://www.hp.com/go/selfrepair .
Parts-only warranty service
Your HP Limited Warranty may include a parts-only warranty service. Under the terms of part-only
warranty service, HP provides replacement parts free of charge.
For parts-only warranty service, CSR part replacement is mandatory. If you request HP to replace these
parts for you, you are charged for the travel and labor costs of this service.
Procuring the spare component
The Illustrated parts list lists the parts that qualify for CSR, including assembly and spare numbers. Parts
have a nine-character component number on their label. The fi rst six characters identify the element; the
last three characters de fi ne the revision level. The replacement component revision level must be the same
as, or later than, the number on the failed component. The greater the revision level, the later the revision.
Returning the defective component
In the materials shipped with a CSR component, HP speci fi es whether the defective component must be
returned to HP. In cases where it is required, you must ship the defective part back to HP within a de fi ned
period of time, normally fi ve business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in HP
billing you for the replacement. With a CSR, HP will pay all shipping and part return costs and determine
the courier/carrier to be used.
Recommended tools
When replacing certain components, such as the power button assembly, the following tools may be
necessary:
• 4-mm fl at-blade screwdriver
• Phillips screwdriver
maintenance and service guide
63