Section 7 – Troubleshooting
7–3
Table 7–1: Error Messages (cont’d)
LC
Error
Sys
Error
VFD Messages
Printer Message
Description
What to Do
✔
Bkup Computer
Trbl
Bkup Computer
Trouble
A communication problem exists between
the backup automation software and the
receiver.
Check cable
connections. Verify
that the port is
configured properly.
✔
Bkup Computer
Rst
Bkup Computer
Restore
The communication error between the
receiver and the backup automation
software has been corrected.
✔
Main Prn Off
Trbl
Main Printer Off
Line
The port programmed as the primary printer
port is off line.
Check cable
connections. Verify
that the port is
configured properly.
Check power to
printer.
✔
Main Prn Paper
Out
Main Printer Paper
Out
The port programmed as the primary printer
port is out of paper.
Replace paper in
printer.
✔
Main Prn
Restore
Main Printer
Restore
The error on the primary printer has been
corrected.
✔
Bkup Prn Off
Trbl
Bkup Printer Off
Line
The port programmed as the backup printer
port is off line.
Check cable
connections. Verify
that the port is
configured properly.
Check power to
printer.
✔
Bkup Prn Paper
Out
Bkup Printer Paper
Out
The port programmed as the backup printer
port is out of paper.
Replace paper in
printer.
✔
Bkup Prn
Restore
Bkup Printer
Restore
The error on the backup printer has been
corrected.
✔
DC Input Low
Rst
DC Input Low
Restore
The backup DC power supply trouble has
been corrected.
Restores at 12VDC
after a low battery
condition.
✔
DC Input Low
DC Input Low
The backup battery is checked continually
every second. This message would be
displayed if the backup battery setting were
set to “DC Bkp”. See Section 5.4.4.
Indicates a low when the voltage drops to
10.2 VDC or lower.
Check the connection
to the DC power
supply. Verify the
output from DC
power supply.
✔
Msg Que >
Warning
Message Queue
Warning
When the message queue reaches the
programmed level mark, this message is
given as a pre-warning to “Message Queue
Full”. See Section 5.4.5.1 to program the %
level at which the receiver will indicate the
warning.
Verify that messages
are acknowledged to
any printers,
automation software,
and while in manual
mode.
✔
Msg Que <
Warning
Message Queue
Warning Restore
This message is given when the message
queue drops below the programmed level
after a message queue warning indication
has displayed. See Section 5.4.5.2 to
program the % level.
✔
LC Run in ROM
Line Card Running
ROM Code
The line card is not running the application
code.
Replace the line card.
✔
Line Fault
Line Fault
The phone line voltage has dropped below
the threshold voltage as programmed. (See
Section 5.5.2.3.)
Check phone line
outlet and phone
cord.