MX8000 Installation and Operation Guide
7–4
Table 7–1: Error Messages (cont’d)
LC
Error
Sys
Error
VFD Messages
Printer Message
Description
What to Do
✔
Line Fault
Restore
Line Fault Restore
Phone line voltage has been restored to
normal parameters.
✔
LinePort
Deleted
LinePort Record
Deleted
A line card has been deleted.
✔
LinePort Added LinePort Record
Added
A line card has been added.
✔
User Log In
User Log In: User # A user has logged on to the receiver.
✔
User Log Out
User Log Out: User
#
A user has logged off of the receiver.
7.2 Unrecognized
Reports
The MX8000 provides an output to the printer when a report is received in an unrecognized reporting
format. This may happen in cases where the automation protocol selected does not match the reporting
format set for a client. Examples of a good report and unrecognized report are provided below:
Good Report
In the example below, a Contact ID report was
received and the MX8000 is set for ADEMCO 685
protocol.
[New] Opening-Cancel ID# 304 Group# 00
[New] Closing-Report ID# 004 Group# 00
[New] Opening-Report ID# 004 Group# 00
Unrecognized Report
In the example below, a Contact ID report was
received and the MX8000 is set for SK9000
protocol which does not support Contact ID.
05/14/2002 11:00:51AM
Device #: 1-2 Format #: 0 Reference #: 119
No Data Received
7.3 Troubleshooting
Process
Before you call Technical Support you may be able to solve the problem yourself by following these
procedures.
1. Verify that a problem exists.
2. Check Fault Status.
This can be done by pressing the
LOG
STATUS
. If the system fault LED is on, the display will read:
#01-Installer
Log Out
[]
<Press
¯
for status>
Press the down arrow to view fault messages.
3. Check the manual for suggestions or solutions.
4. Check
connections.
5. Isolate the problem. Remove other devices that may be interfering.
6. Try swapping devices to isolate the problem.
7. Try to replace the problematic device.
8. Document the failures and the steps used to resolve them.