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8-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to GMC. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the
general manager.
Summary of Contents for 1999 Suburban
Page 6: ...yellowblue vi Model Reference This manual covers these models 4 Door Utility Suburban ...
Page 70: ...yellowblue 1 64 NOTES ...
Page 138: ...yellowblue 2 68 Instrument Panel ...
Page 242: ...yellowblue 4 60 NOTES ...
Page 350: ...yellowblue 6 70 NOTES ...
Page 397: ...yellowblue 7 47 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Page 398: ...yellowblue 7 48 Maintenance Record DATE ODOMETER READING SERVICED BY MAINTENANCE PERFORMED ...
Page 412: ...yellowblue 8 14 NOTES ...