Freecom Quantum SuperLoader 3, Manual, Page: 148 / 230

Chapter 8 Troubleshooting
Checking for Errors
130 SuperLoader 3 Autoloader User’s Guide
31–38 System Monitoring type
events
• Check for a Hard Error log. If an error
appears in the Hard Error log, power cycle
the autoloader and run the
Loader—Health
Check
test.
• Check
www.quantum.com
for firmware
updates.
• If all previous steps fail, contact customer
support.
39 Offline • No action required.
3A Door Locked • No action required.
3B Open Front • Install the magazine or magazine blank.
• Replace the magazine or magazine blank (try
a second one if possible).
• If all previous steps fail, contact customer
support.
3C Over Temp • Verify that the temperature of the autoloader
inlet air is within specifications.
• Clear debris from any opening of the
autoloader, both in front and in the back.
• Verify that both fans are working. If fans are
bad, contact customer support.
3D Drive Error • Check the Drive Log Sense for Drive errors. If
the drive is still logging errors, contact
customer support.
• If the drive is logging tray a different piece of
media.
• If the drive fails with two different pieces of
media, contact customer support.
Error Description Suggested Actions