Freecom Quantum SuperLoader 3, Manual, Page: 128 / 230

Chapter 8 Troubleshooting
Before Contacting Customer Support
110 SuperLoader 3 Autoloader User’s Guide
The autoloader does not
communicate with the
host system via the SCSI
bus.
• Verify that the SCSI cables are
connected to the rear of the autoloader
and that the correct LVD host
controller card is installed.
• Verify that the SCSI cables are not
damaged or crimped and the total
SCSI cable length is not exceeding the
maximum required length.
• Verify that a LVD SCSI terminator is
attached to both the first and last SCSI
device on the SCSI bus.
• Verify that the autoloader SCSI ID is
set to a unique SCSI ID that is not used
by any other SCSI device on the same
SCSI bus.
• Issue a
System Reset
either by using
On-board Remote Management
Diagnostic page or by turning off
power from the front panel.
• Contact customer support.
The tape drive responds
on the SCSI bus to the
host, but the autoloader
does not respond.
• Verify that the autoloader LUN is set
to
1
. To do this, select
Status
on the
LCD front panel, then select
Drive
, and
then
Status
.
• Go to the
Configuration
menu and
verify that the mode is set to
Random
.
• If the SCSI ID is unique, check SCSI
cables and terminators.
• Verify that the host application and
the device drivers are installed with
the most current patches to support
the autoloader.